At Interactive Strategies, we believe everyone deserves to be happy at work. We’re proud to foster a supportive, purpose-driven culture where people feel like family—yes, we even have a Happiness Manager! Our team thrives on collaboration, creativity, and a shared passion for meaningful work that makes a difference. We’re currently looking for an IT Support Intern to join our team and help keep our people, systems, and digital infrastructure running smoothly behind the scenes. This is a hands-on opportunity to learn how IT support, cybersecurity, and DevOps practices come together in a fast-paced, collaborative agency environment—and how thoughtful, reliable support empowers teams to do their best work. As a full-service digital agency based in Washington, DC, we partner with nonprofits, associations, B2B and B2C clients to elevate their digital presence and brand. Our client roster includes the American Lung Association, Boston Children’s Hospital, Rainforest Trust, and Special Olympics - to name a few.

• Become an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many different types of users • Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As • Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed • Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy • Collaborate with teammates to share insights, solve problems, and flag issues • Work closely with our QA, Sales, Product Management, CSM, Training, and Software Development teams • Occasionally lead 1:1 support demos to guide users through specific setups or workflows

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position may be done remotely. The primary supervisor is Manager of Operations, Release of Information. - Process medical ROI requests in a timely and efficient manner - Process requests utilizing Verisma software applications - Support the resolution of HIPAA-related release issues - Organize records and documents to complete the ROI process - Read and interpret medical records, forms, and authorizations - Provide exemplary customer service in person, on the phone and via email, depending on location requirements - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Attend training sessions, as required - Live by and promote Verisma company values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - 2+ years of medical record experience - 2+ years of experience completing clerical or office work - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a highly organized Service Desk Administrator / Ticketing Specialist to support our client service desk operations and ensure efficient management of support tickets while coordinating with engineers and internal teams. - Serve as the first point of contact for customers via phone and email, providing initial support and assistance. - Log, triage, and assign support tickets using a ticketing system while monitoring ticket queues and engineer workloads. - Perform basic troubleshooting and escalate issues when necessary to ensure timely resolution. - Maintain accurate ticket documentation, updates, and track SLAs to ensure response time targets are met. - Prepare contracts, invoices, and e-signature documents while maintaining CRM records and coordinating with internal teams for smooth service delivery. Qualifications - Experience in service desk, helpdesk, or ticketing administration. - Familiarity with ticketing systems such as Autotask, Zendesk, Freshdesk, or similar. - Experience supporting international clients (UK/US preferred). - Strong written and spoken English. - Proficient with Microsoft Office or Google Workspace. - Reliable internet connection and ability to work UK business hours. Benefits - Permanent WFH Setup - Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG - Night Differential & Holiday Pay - 13th-Month Pay Bonus - HMO - Free for Employee and 1 free dependent - Accident Insurance - Paid Leave Entitlements - Quarterly Perfect Attendance Incentives amounting to 1,500.00 - Company-Sponsored Events – Team building, employee engagement programs, and more - Awards & Recognition Programs with monetary incentive