• Become an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many different types of users • Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As • Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed • Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy • Collaborate with teammates to share insights, solve problems, and flag issues • Work closely with our QA, Sales, Product Management, CSM, Training, and Software Development teams • Occasionally lead 1:1 support demos to guide users through specific setups or workflows

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position may be done remotely. The primary supervisor is Manager of Operations, Release of Information. - Process medical ROI requests in a timely and efficient manner - Process requests utilizing Verisma software applications - Support the resolution of HIPAA-related release issues - Organize records and documents to complete the ROI process - Read and interpret medical records, forms, and authorizations - Provide exemplary customer service in person, on the phone and via email, depending on location requirements - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Attend training sessions, as required - Live by and promote Verisma company values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - 2+ years of medical record experience - 2+ years of experience completing clerical or office work - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a highly organized Service Desk Administrator / Ticketing Specialist to support our client service desk operations and ensure efficient management of support tickets while coordinating with engineers and internal teams. - Serve as the first point of contact for customers via phone and email, providing initial support and assistance. - Log, triage, and assign support tickets using a ticketing system while monitoring ticket queues and engineer workloads. - Perform basic troubleshooting and escalate issues when necessary to ensure timely resolution. - Maintain accurate ticket documentation, updates, and track SLAs to ensure response time targets are met. - Prepare contracts, invoices, and e-signature documents while maintaining CRM records and coordinating with internal teams for smooth service delivery. Qualifications - Experience in service desk, helpdesk, or ticketing administration. - Familiarity with ticketing systems such as Autotask, Zendesk, Freshdesk, or similar. - Experience supporting international clients (UK/US preferred). - Strong written and spoken English. - Proficient with Microsoft Office or Google Workspace. - Reliable internet connection and ability to work UK business hours. Benefits - Permanent WFH Setup - Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG - Night Differential & Holiday Pay - 13th-Month Pay Bonus - HMO - Free for Employee and 1 free dependent - Accident Insurance - Paid Leave Entitlements - Quarterly Perfect Attendance Incentives amounting to 1,500.00 - Company-Sponsored Events – Team building, employee engagement programs, and more - Awards & Recognition Programs with monetary incentive

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Audit / Assurance Managers are responsible for managing client relationships while auditing their financial records for compliance to generally accepted accounting rules and standards. This includes: - Analyzing client financial records to identify potential accounting issues and performing research to present proposed solutions. - Training, mentoring and managing team members in audit processes. - Building new and strengthening existing client relationships while demonstrating basic knowledge of clients' businesses. - Communicating and meeting with clients as requested; providing recommendations to assist clients with financial or tax needs. Qualifications - 3+ years of audit experience at a public accounting firm. - Bachelor's Degree in Accounting. - CPA certification highly desired or ability to attain. - Candidates that are willing to work onsite preferred, but willing to consider hybrid/remote work for experienced talent. Benefits - Onsite, hybrid, or remote work arrangements. Remote work allowed. - Relocation packages including ability to work remotely during transition to area. - Competitive medical, dental, and vision insurance plans. - FSA/HSA account options. - Paid Time Off (PTO). - 401k employer matching program to save for retirement. - Tuition reimbursement, CPA assistance, and professional growth opportunities through continuing education. - Supplemental insurance options for life, AD&D, STD, LTD, and critical illness. - Bonuses for helping with business development leads. - Incredible potential for upward mobility and career growth. Schedule Employees say their favorite perk at MBE is the flexibility. Generally, you can flex the typical Monday-Friday 8a-5p schedule around any personal passions or family time as long as business needs are being met. Application Process First step is applying with your resume. Qualified candidates will then complete a phone screen with HR, followed by an interview with the MBE accounting team. Company Description MBE CPAs is a team of accounting experts who use our industry-based knowledge to help others succeed in their financial journeys. We expanded our services from just accounting and tax to now include an entire affiliate group of services to support our clients with 19 office locations including 13 in Wisconsin in Black Earth, Door Country, Fort Atkinson, Mauston, Marshfield, Portage, Reedsburg, Sauk City, Sun Prairie, Tomah, Wausau, Wisconsin Dells-Lake Delton, and our corporate headquarters in Baraboo plus offices in Phoenix, Goodyear, and Chandler, Arizona, in Scottsbluff and Kimball, Nebraska, and Durango, Colorado.