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LearnWorlds

LearnWorlds is the top all-in-one platform for creating, promoting & selling online courses.

Technical Customer Support Representative, Greece, Cyprus

IT SupportIT SupportFull TimeRemoteSeniorTeam 51-200Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Greece

Posted

98 days ago

Salary

0

Seniority

Senior

High SchoolExperience acceptedEnglish

Job Description

Technical Customer Support Representative, Greece, Cyprus

LearnWorlds

• Become an expert on the LearnWorlds platform — understand its logic, its workflows, and how to adapt it to work for many different types of users • Provide friendly, thoughtful, and highly effective support across email, chat, phone, and live webinar Q&As • Diagnose problems through structured thinking and product knowledge, developing autonomy to only escalate when needed • Translate complex platform behaviors into plain language that customers understand — even if they’re not tech-savvy • Collaborate with teammates to share insights, solve problems, and flag issues • Work closely with our QA, Sales, Product Management, CSM, Training, and Software Development teams • Occasionally lead 1:1 support demos to guide users through specific setups or workflows

Job Requirements

  • Fluent English speaker with excellent verbal comprehension and written clarity
  • Curious, analytical, and energized by live problem-solving
  • Can take a technical concept and explain it in a way your grandmother would understand
  • Calm under pressure; able to troubleshoot in real-time during a webinar or support call
  • Highly coachable — you actively seek feedback and use it to improve quickly
  • Quick learner with strong memory and retention of complex workflows and platform logic
  • Strong time management — you respect shifts, deadlines, and the customer’s time
  • Ready to dive into LearnWorlds' features, customers, and community — you do your homework 😉
  • Bonus: Familiarity with SaaS tools, support platforms, or LMS products

Benefits

  • Private life and health insurance plan
  • Fully remote work if you prefer to work from home, apart from when we have team meetings a few times per year
  • Your personal annual training budget
  • An annual home office allowance to set up your personal space
  • Company laptop
  • 23 days of paid time off
  • 3 early summer Fridays in July and August
  • Access to AI tools at work
  • A free LearnWorlds School to build and sell your own courses
  • Work in one of the globally top 5 e-learning courses platform
  • An opportunity to grow alongside us and shape the look and feel of tomorrow's e-learning
  • An entrepreneurial, international, and highly motivated team with a flat hierarchy that will both challenge you and help you reach your highest potential
  • Annual company retreats (see the video of our latest retreat).

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