Verisma

Role Description Under the direction of both the MRT Bench Manager & Director, the MRT Production Analyst role focuses on ensuring the smooth and efficient operation of automated processes in a production environment. This role involves: - Monitoring bots - Troubleshooting issues - Managing the digital workforce - Improving support processes - Documenting and supporting training on standard operating procedures - Extracting data from reports and formatting it for the Monitored Retrieval Tool - Ensuring proper system access for automated processing - Collaborating with the MRT Teams to initiate bot processing and reviewing the output for assignment - Addressing bot issues and ensuring efficient operation - Troubleshooting and requesting adjustments to existing bots Qualifications - Technical Proficiency: Experience with RPA platforms like UiPath - Troubleshooting Skills: Ability to diagnose and resolve issues related to MRT processes - Communication Skills: Ability to communicate effectively with process owners, developers, and other stakeholders - Problem-Solving Skills: Ability to identify root causes and suggest solutions to production issues - Process Documentation Skills: Ability to document and maintain process documentation - High school diploma or GED equivalent required; some college coursework preferred - At least four (4) years of experience in medical records management, preferably in a healthcare setting - Ability to understand and adhere to HIPAA and state regulations for the release of Protected Health Information (PHI) - Proficient with Microsoft Office Suite with a strong emphasis on Excel (e.g. documentation, creating formulas, reporting, etc.) - Technically savvy and able to comfortably navigate through multiple systems and workflows - Analytical and problem-solving skills to identify and resolve issues efficiently while working independently and meeting productivity expectations - Effective written and verbal communication for professional interactions across teams Requirements - Monitoring and Maintaining Production Systems: Ensuring maximum uptime and minimal downtime of MRT bots and automated processes - Troubleshooting and Issue Resolution: Investigating and resolving issues encountered in the production environment, including creating and managing production tickets - Process Documentation and Improvement: Developing and maintaining process support documentation and continuously improving support processes internally - Collaboration with Developers and Other Teams: Working with onshore and offshore developers, internal technology teams, and external vendors to diagnose and resolve issues - Knowledge Sharing and Training: Conducting knowledge sessions, providing training to other team members, and mentoring new employees - Managing the Digital Workforce: Ensuring the stability and effectiveness of the robotic workforce - Design Authority: Participating in MRT Design Authority to ensure new automations meet standards - Performance Analysis and Data Collection: Monitoring BOTs in the production environment, collecting data, and performing analysis to identify areas for improvement - Incident Management: Logging production incident tickets and prioritizing defects for resolution - Test and Deploy Fixes: Testing fixes for errors and deploying them to the production environment - Maintain standards of excellence with a high level of productivity - Perform other related duties, as assigned, to ensure effective operation of the department and the Company - Live by and promote Verisma Core Values

Role Description Under the direction of the Manager of Audit Bench, this position is responsible for organizing and supervising a team of ROI Audit specialists who support multiple accounts across the organization. This position works closely with Audit bench manager and Directors to ensure Bench staff are supporting client accounts as assigned. This position makes training suggestions and handles staff utilization, work assignments and scheduling. This position will be expected to facilitate strong relationships with Client Managers in order to support Verisma clients. The Supervisor is a consistent, dependable resource for the team regarding scheduling, coaching, mentoring and real-time issue resolution. This position will be expected to supervise 40% of the time and process records 60% of the time. Duties & Responsibilities - Work closely with Manager to ensure time off requests and staff responsibilities are prioritized - Work closely with Manager to ensure accurate payroll approval and resource allocation - Distribute daily workflow to Audit Bench ROI Specialists - Provide real time constructive feedback regarding company standards, company policies and account protocols - Document and escalate recurring performance issues to Manager - Maintain strong knowledge of HIPAA, HITECH, state/federal rulings and statutes, as well as client-specific requirements - Process medical ROI requests in a timely and efficient manner - Assist with tracking and ensuring all remote access for bench staff clients remains active - Process requests utilizing Verisma software applications - Organize records and documents to complete the audit ROI process - Read and recognize audit types and appropriate records sets - Comfortably navigate through and work efficiently in multiple EMR systems - Prioritize workload while being able to work independently - Communicate effectively with Clients and Verisma management/associates - Maintain standards of excellence with a high level of productivity, efficiency and accuracy - Must be proficient and well versed in all required protocols to ensure compliance - Provide exemplary customer service - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Will assist with training new hires, as needed - Attend training sessions, as required - Perform other related duties, as assigned, to ensure effective operation of the department and the Company - Live by and promote Verisma Core Values Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - At least 4 years of medical record experience, audits preferred - At least 4 years of experience completing clerical or office work - Prior Supervisory experience, preferred - Impeccable tact and diplomacy to effectively lead the team - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

Role Description The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information. - Process medical ROI requests in a timely and efficient manner - Process requests utilizing Verisma software applications - Support the resolution of HIPAA-related release issues - Organize records and documents to complete the ROI process - Read and interpret medical records, forms, and authorizations - Provide exemplary customer service in person, on the phone and via email, depending on location requirements - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Attend training sessions, as required - Live by and promote Verisma company values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - 2+ years of medical record experience - 2+ years of experience completing clerical or office work - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

Role Description The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information. - Process medical ROI requests in a timely and efficient manner - Process requests utilizing Verisma software applications - Support the resolution of HIPAA-related release issues - Organize records and documents to complete the ROI process - Read and interpret medical records, forms, and authorizations - Provide exemplary customer service in person, on the phone and via email, depending on location requirements - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Attend training sessions, as required - Live by and promote Verisma company values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - 2+ years of medical record experience - 2+ years of experience completing clerical or office work - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

Role Description The Care Coordination Representative is responsible for completing tasks related to assigned Care Coordination services (CCS) / Health Information Management (HIM) service. CCS services include e-Filing (electronic filing), order and referral management, insurance verifications, prior authorizations, and completing patient medical forms. The Care Coordination Representative reports directly to the Operations Supervisor. This position may be onsite, hybrid and/or remote allowing you to work from your own home office environment. - Process assigned tasks with a focus on accuracy, efficiency, and compliance with client protocols - Evaluate medical documents and file them electronically into patient charts - Navigate client electronic health records (EHR) software and internal systems with ease - Ability to handle high volumes of work with high quality and accuracy - Utilize strong data entry and typing skills with ability to move quickly on a keyboard - Crosstrain in multiple EHRs to provide additional team coverage when needed - Follow pre-defined filing processes, and if needed, refer to company internal documentation, or ask your supervisor for assistance in filing the document properly - Understand and utilize assigned clients’ protocols and Service Level Agreement - Track your completed work to log time and transaction counts on an hourly basis or as directed by management - Know the PGLs (Planning Guidelines) or Target Transactions per Hour for the client accounts you are working on - Complete all work as assigned by management - Report to management any reasons for a variance to standard, including all issues preventing or delaying planned job completion, and report any actions taken to resolve - Study and continually reference internal documentation and protocols - Exercise confidentiality concerning the affairs of the business and follow HIPAA guidelines and procedures; report all HIPAA violations, maintain good HIPAA practices - Expected to provide exemplary customer service to all, including external customers, vendors, visitors, coworkers, and management, with clear and effective communication, professionalism, and courtesy while representing the company - Attend any meetings or training as required - Understand and comply with company/client agreed compliance standards - Understands that this role requires specific responsibilities for protecting sensitive data - Perform other duties, as assigned, to ensure effective operation of the department and the Company Qualifications - High School Diploma or equivalent required - Experience with health information management concepts, EHRs and/or medical terminology is a plus - Proficient in managing a high-volume, fast-paced environment with accuracy - Intermediate computer skills, including Microsoft Office Suite and the ability to adapt to company-specific software - Capable of efficiently navigating multiple open programs, windows and applications - Strong attention to detail and accuracy - Must be able to perform physical tasks such as sitting, talking, hearing, using hands, reaching, standing, walking, driving, and occasionally lifting up to 25 lbs - Occasional after-hours or weekend work may be required - Ability to fulfill responsibilities in a remote capacity while ensuring access to strong/reliable internet within a designated, secure and private workspace

Role Description The Care Coordination Representative III (CCR III) is responsible for processing assigned work for the service line assigned while maintaining a high level of precision, efficiency, and productivity-driven metrics. The CCR III is fluent in multiple electronic medical records (EMRs) and client specific SOPs and comfortable navigating through systems and software to ensure efficiency and accuracy in a fast-paced environment. As a subject matter expert, this position is responsible for providing training and coaching to other CCR based out of a Verisma facility, at a client site and/or remotely. - Process assigned tasks in a timely and efficient manner - Process audits as assigned and provide feedback to peers and supervisor - Recommend process improvements to peers and supervisor - Ability to read and interpret medical records, forms, and authorizations - Serve as an escalation point and resolution for HIPAA-related release issues - Act as a role model and lead by example through demonstrating excellent organizational skills, time management and professionalism - Proactively communicates with supervisor(s) and peers regarding questions, concerns, and processes - Assist with queue management and coverage, as needed - Ability to seamlessly shift to support other accounts - Utilize reference materials provided by Verisma to ensure compliance and confidentiality is always maintained - Serve as training mentor and subject matter expert - Assist in maintaining and updating CCR training/reference materials - Maintain strong knowledge of HIPAA, HITECH, state-federal rulings, and statutes, as well as customer specific requirements - Foster positive relationships and friendly demeanor through providing exemplary customer service - Attend training sessions, as required - Live by and promote Verisma Core Values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - At least 5 years of prior medical record, ROI or Health Information Management (HIM) experience - Knowledge of HIPAA and state regulations related to the release of Protected Health Information - Strong problem-solving skills and attention to detail - Must maintain strong organizational and time management skills - Able to train and support colleagues seeking resolution with complex requests - Fluent in Microsoft Office Suite, EMRs and comfortable learning new technology/software - Must be able to work independently and assist others while exceeding volume and quality standards

Role Description The AVP of Business Development is an individual contributor role responsible for growing Verisma’s market share within the Midwest. This growth is achieved through a combination of new logo acquisition and expansion within our current customer base. - Develop Verisma business in the assigned territory to achieve and exceed sales, business goals and objectives. - Build and develop an understanding of the assigned region's challenges and opportunities related to revenue growth. - Develop, build and own relationships at multiple levels in client and prospect organizations at complicated health systems. - Lead implementation of Verisma’s regional marketing initiatives to develop brand identity and recognition in the assigned territory. - Assist in the development, communication and implementation of effective sales growth strategies and processes for Verisma. - Develop and maintain comprehensive knowledge and understanding of Verisma’s products, processes, operations and procedures. - Develop and maintain comprehensive knowledge and understanding of federal, state and local laws, regulations and policies regarding the collection and release of protected health information and the distribution of medical records from Verisma clients to authorized requestors. - Serve as a thought leader for the sale of Verisma solutions in the assigned territory regarding product requirements, selling trends, competitive landscape, marketing programs and communications. - Live by the standards set by the Verisma Core Values and ensure that business is transacted accurately and with the highest ethical standards. - Perform other appropriate duties, as assigned, to meet the needs of the department and the company. Qualifications - Bachelor’s Degree required. - 8-10 years of proven sales success in ROI and Revenue Cycle. - Experience in navigating large, complicated client environments. - Demonstrated ability to communicate effectively both in written and verbal forms with potential clients, business partners and internal stakeholders. - Possess a curious nature always looking for additional information and ways to partner with clients. - Proven ability to develop and follow established processes. - Ability to travel 30-50%.

Role Description The Release of Information Specialist III (ROIS III) is responsible for fielding complex release of information requests while maintaining a high level of precision, efficiency and productivity-driven metrics. The ROIS III is fluent in multiple electronic medical records (EMRs) and comfortable navigating through systems and software to ensure the accurate retrieval of requested documentation in a fast-paced environment. As a domain subject matter expert, this position is responsible for providing training and coaching to other ROIS based out of a Verisma facility, at a client site and/or remotely. - Process medical ROI requests in a timely and efficient manner through Verisma software applications - Ability to read and interpret medical records, forms, and authorizations - Serve as an escalation point and resolution for HIPAA-related release issues - Act as a role model and lead by example through demonstrating excellent organizational skills, time management and professionalism - Proactively communicates with supervisor(s) and peers regarding questions, concerns and processes - Assist with queue management and coverage, as needed - Ability to seamlessly shift to support other accounts - Utilize reference materials provided by Verisma to ensure compliance and confidentiality is always maintained - Serve as training mentor and subject matter expert - Assist in maintaining and updating ROIS training/reference materials - Maintain strong knowledge of HIPAA, HITECH, state-federal rulings, and statutes, as well as customer specific requirements - Foster positive relationships and friendly demeanor through providing exemplary customer service - Attend training sessions, as required - Live by and promote Verisma Core Values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company - Interact with customers and co-workers in a professional and friendly manner - Handles on-site responsibilities to assist Client Manager when needed or in absence of the Client Manager - Responsible for supporting multiple clients for whom medical Release of Information (ROI) activities are conducted - Assist the Manager(s) & Director of Operations with interviewing, training, and mentoring high-quality staff Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - At least 5 years of prior medical record, ROI or Health Information Management (HIM) experience - Knowledge of HIPAA and state regulations related to the release of Protected Health Information - Strong problem-solving skills and attention to detail - Must maintain strong organizational and time management skills - Able to train and support colleagues seeking resolution with complex requests - Fluent in Microsoft Office Suite, EMRs and comfortable learning new technology/software - Must be able to work independently and assist others while exceeding volume and quality standards Company Description

Role Description The Release of Information Specialist I (ROIS I) initiates the medical record release process by inputting data into Verisma Software. The ROIS I works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information. - Process medical ROI requests in a timely and efficient manner - Process requests utilizing Verisma software applications - Support the resolution of HIPAA-related release issues - Organize records and documents to complete the ROI process - Read and interpret medical records, forms, and authorizations - Provide exemplary customer service in person, on the phone and via email, depending on location requirements - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Attend training sessions, as required - Live by and promote Verisma company values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Qualifications - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - 2+ years of medical record experience - 2+ years of experience completing clerical or office work - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

Role Description Verisma is seeking a highly motivated and entrepreneurial Regional Sales Director to lead new business development across the Mid-Market in the ambulatory healthcare market. This is a commission-driven role best suited for a self-starter with strong sales experience and a hunger to grow within a fast-paced, for-profit environment. This individual will be responsible for expanding Verisma’s footprint by building strong client relationships and executing our strategic sales initiatives in the assigned region. - Lead Verisma’s growth in the ambulatory care segment within the Western U.S. territory - Identify, qualify, and close new business opportunities in line with aggressive sales targets - Drive the full sales cycle: prospecting, lead qualification, presentations, pricing, negotiations, and contract execution - Execute detailed sales processes and maintain accurate records using CRM tools - Develop multi-level relationships with decision-makers and influencers within health systems and ambulatory care organizations - Serve as a key voice of the market, offering insights into regional trends, competitor activity, and client needs - Represent Verisma at industry events and local/regional marketing initiatives to build brand awareness - Partner with internal stakeholders (Operations, Legal, Marketing, Sales Support) to align solution design, pricing, and onboarding - Maintain a strong understanding of Verisma’s products, services, and relevant regulations impacting PHI and medical records release - Embody Verisma’s Core Values in every client interaction and decision - Perform other duties, as assigned, to ensure effective operation of the department and the Company - Live by and promote Verisma Core Values Qualifications - Bachelor’s degree, preferred - 2 to 4+ years of successful sales experience, required; ideally in healthcare or health technology - Strong track record of meeting or exceeding sales quotas - Experience selling into complex healthcare organizations and navigating long sales cycles, preferred - Demonstrated ability to work independently, manage priorities, and drive results in a remote setting - Excellent communication and presentation skills - Energetic, curious, and adaptable with a drive to win and grow - Comfortable with 50% travel