SolutionCX, LLC

Role Description The Scheduling Coordinator is responsible for managing survey scheduling operations and ensuring the quality and accuracy of survey submissions. This role serves as the primary point of coordination between homeowners and survey agents, confirming appointments, assigning survey requests, and monitoring schedules to ensure timely completion. The coordinator also performs quality checks on completed surveys to ensure all documentation, measurements, and required data meet client standards before progressing to the next stage of processing. Key Responsibilities - Contact homeowners to confirm their availability for surveys or site visits and clearly communicate scheduling options, survey expectations, and any preparation requirements. - Update scheduling records based on homeowner responses and finalize confirmed schedules. - Coordinate with survey agents to assign survey requests based on location, availability, workload, and project priority. - Provide survey agents with necessary project details, homeowner information, and site instructions to ensure proper preparation for surveys. - Follow up with survey agents to confirm attendance for assigned surveys and ensure timely arrival at scheduled locations. - Monitor daily schedules and address potential delays, conflicts, or rescheduling needs. - Communicate schedule changes or updates with both homeowners and survey agents as needed. - Review and approve completed survey submissions to ensure they meet client specifications and quality standards. - Verify the accuracy of measurements, documentation, and required data before forwarding surveys to the next stage of design or processing. Qualifications - A bachelor’s degree in Business Administration, Operations Management, or a related field is preferred. - Previous experience in scheduling, operations coordination, customer service, quality control, solar experience is preferred. - Strong organizational and scheduling management skills. - Excellent communication skills for coordinating with homeowners and field agents. - High attention to detail for reviewing survey submissions and ensuring quality standards. - Ability to manage multiple tasks and prioritize workloads in a fast-paced environment. - Problem-solving skills to address scheduling conflicts or operational issues. - Experience using communication and collaboration tools (e.g., Slack, Intercom). - Familiarity with scheduling systems or operational management platforms. - Basic proficiency in data tracking and documentation. Benefits - Full government-mandated benefits: SSS, PhilHealth, and Pag-IBIG. - Additional Pay: Night differential pay and holiday compensation. - 13th-month pay bonus. - Free HMO coverage with 1 free dependent upon regularization. - Paid leave entitlements upon regularization. - Accident insurance for added peace of mind. - Quarterly Perfect Attendance Incentives. - Company-Sponsored Events – Team building, employee engagement programs, and more.

We are looking for a proactive and results-driven Online Sales Development Representative (SDR) to support our sales team by generating qualified leads and scheduling meetings. This role is focused on online prospecting, relationship building, and appointment setting with key industry professionals such as contractors, builders, interior designers, and architects. Key Responsibilities: - Identify and prospect potential clients through online channels, including LinkedIn, email, industry directories, and social media. - Build and maintain a pipeline of qualified leads. - Initiate contact with prospects via email, messaging, and calls. - Present a brief introduction of our company and services. - Qualify leads based on defined criteria. - Schedule meetings between prospects and our sales representatives. - Maintain accurate records of activities in CRM systems. - Follow up consistently with prospects to nurture relationships. - Collaborate with the sales team to improve outreach strategies. Requirements - Previous experience in sales, lead generation, or appointment setting in an SDR or BDR role. - Strong written and verbal communication skills in English. - Experience with LinkedIn prospecting and email outreach. - Highly organized and disciplined with follow-up routines. - Self-motivated and comfortable working remotely. - Experience in the construction, remodeling, or countertop industry is a strong plus. Benefits - Full government-mandated benefits: SSS, PhilHealth, and Pag-IBIG - Additional Pay: Night differential pay and holiday compensation - 13th-month pay bonus - Free HMO coverage with 1 free dependent upon regularization - Paid leave entitlements upon regularization - Accident insurance for added peace of mind - Quarterly Perfect Attendance Incentives - Company-Sponsored Events – Team building, employee engagement programs, and more

This is a remote position. We are seeking a detail-oriented Customer Service Administrator with experience in the healthcare or medical sector to support daily administrative operations. The successful candidate will manage incoming calls, organize and process medical documentation (including faxes), and assist clients with administrative inquiries. This role requires someone with prior administrative support experience in a healthcare setting, such as a clinic, hospital, or medical office, and a solid understanding of medical terminology to ensure accurate communication and documentation. Key Responsibilities: - Answer and manage incoming phone calls from clients, patients, and healthcare professionals in a professional and timely manner. - Provide administrative support to clients and internal teams regarding healthcare-related inquiries. - Assist with general office administration tasks, including scheduling, document management, and coordination with other departments. - Receive, review, organize, and distribute incoming medical faxes and documentation. - Maintain accurate records and ensure proper filing of patient or client-related information. - Communicate effectively with healthcare providers, clinics, and other stakeholders. - Ensure confidentiality and compliance with healthcare data privacy standards. - Escalate urgent or complex cases to the appropriate team members when required. Requirements - Previous experience in administrative support or customer service within a healthcare environment (clinic, hospital, medical office, or healthcare service provider). - Familiarity with medical terminology and healthcare documentation. - Experience handling high-volume phone calls and client communication. - Strong organizational skills and attention to detail. - Ability to manage and prioritize multiple administrative tasks efficiently. - Proficient in basic office software and systems (e.g., email, Microsoft Office, scheduling tools). - Excellent verbal and written communication skills. Benefits What we offer - Permanent WFH Setup - Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG - Night Differential & Holiday Pay - 13th-Month Pay Bonus - HMO - Free for Employee and 1 free dependent - Accident Insurance - Paid Leave Entitlements - Quarterly Perfect Attendance Incentives amounting to 1,500.00 - Company-Sponsored Events – Team building, employee engagement programs, and more - Awards & Recognition Programs with monetary incentive

Role Description Beehive-BPO Corp is seeking a highly motivated and detail-oriented Sales Development Representative (SDR) to provide vital support to our U.S.-based sales leadership team. This position is ideal for individuals who excel at generating leads, prospecting outbound opportunities, and setting appointments. The SDR operates independently and maintains precise records in the CRM, focusing on driving growth by creating qualified appointments for the Sales Manager. Please note, this is not a closing role. - Independently research and source leads across multiple industries. - Execute outbound prospecting efforts through LinkedIn, email, and cold calls. - Directly schedule qualified meetings on the Sales Manager’s calendar. - Confidently qualify prospects and manage objections. - Maintain accurate and current CRM records for all activities. - Support sales campaigns, follow-ups, and nurture leads over the long term. - Work closely with U.S.-based sales leadership to continuously optimize outreach strategies. Qualifications - 2 years of experience in B2B sales development, appointment setting, or outbound lead generation. - Strong written and spoken English skills with comfort in communicating with U.S.-based prospects. - Experience with CRM systems such as HubSpot, Salesforce, Zoho, or similar. - Proficiency in LinkedIn Sales Navigator, Microsoft Excel, and email outreach tools. - Highly organized, self-motivated, and process-driven. - Comfortable with outbound prospecting and handling rejection. Benefits - Full government-mandated benefits: SSS, PhilHealth, and Pag-IBIG. - Night differential pay and holiday compensation, as applicable. - 13th-month pay bonus. - Free HMO coverage with one dependent upon regularization. - Paid leave entitlements. - Performance Incentives. - Quarterly incentives for perfect attendance. - Company-sponsored events, including team building and employee engagement programs. - Awards and recognition programs to celebrate exceptional performance. Company Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a highly organized Service Desk Administrator / Ticketing Specialist to support our client service desk operations and ensure efficient management of support tickets while coordinating with engineers and internal teams. - Serve as the first point of contact for customers via phone and email, providing initial support and assistance. - Log, triage, and assign support tickets using a ticketing system while monitoring ticket queues and engineer workloads. - Perform basic troubleshooting and escalate issues when necessary to ensure timely resolution. - Maintain accurate ticket documentation, updates, and track SLAs to ensure response time targets are met. - Prepare contracts, invoices, and e-signature documents while maintaining CRM records and coordinating with internal teams for smooth service delivery. Qualifications - Experience in service desk, helpdesk, or ticketing administration. - Familiarity with ticketing systems such as Autotask, Zendesk, Freshdesk, or similar. - Experience supporting international clients (UK/US preferred). - Strong written and spoken English. - Proficient with Microsoft Office or Google Workspace. - Reliable internet connection and ability to work UK business hours. Benefits - Permanent WFH Setup - Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG - Night Differential & Holiday Pay - 13th-Month Pay Bonus - HMO - Free for Employee and 1 free dependent - Accident Insurance - Paid Leave Entitlements - Quarterly Perfect Attendance Incentives amounting to 1,500.00 - Company-Sponsored Events – Team building, employee engagement programs, and more - Awards & Recognition Programs with monetary incentive