• Collecting outstanding accounts receivable from third party payers • Contacting insurance companies for status on outstanding claims • Processing and following up on appeals to insurance companies • Auditing adjustment requests and completing them when appropriate • Resolving manual tasks assigned to AR for follow up

• Ensuring accuracy and efficiency of operations • Processing and monitoring incoming payments • Securing revenue by verifying and posting receipts • Creating invoices according to company practices • Submitting invoices for approval by management or guests • Maintaining confidentiality of proprietary information • Developing and maintaining positive working relationships with others • Complying with quality assurance expectations and standards • Preparing, posting, verifying, and recording customer payments and transactions • Drafting correspondence for standard past-due accounts and collections • Researching customer discrepancies and past-due amounts • Collaborating with the Collections Manager to reconcile accounts receivable • Assisting in generating monthly billing statements • Relaying changes of information to appropriate employees.

• Issue Resolution: Proactively identify and resolve customer issues related to slow pay or non-payment of invoices, navigating a high volume of inquiries while maintaining accuracy and professionalism. • Cross-functional Collaboration: Maintain proactive communication with both external clients and internal teams to bridge payment gaps. • Relationship Building: Develop and maintain a professional, long-term relationship with Rentable customers. • High-Volume AR Inbox Management: Own and actively monitor the accounts receivable email inbox, managing a high volume of incoming inquiries and ensuring timely, thoughtful responses to emails and voicemails. • Responsive Communication: Prioritize fast, effective follow-up with customers and internal partners to keep accounts moving and prevent delays in payment resolution. • Activity Tracking: Record and document all daily outreach efforts, including calls and emails. • Ad Hoc Support: Balance core portfolio performance with occasional projects and specialized reporting requests. • Metric Management: Accountable for improving AR performance through concise AR Aging metrics. • Strategic Growth: Become proficient in understanding the company's AR-Collections life cycle within a 3-month time frame. • Proactive Prevention: Focus on root cause analysis and AR aging prevention to stop payment delays before they occur.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Accounts Receivable Specialist, you will play a crucial role in managing the financial health of the company. You will be responsible for overseeing the accounts receivable process, ensuring accurate and timely invoicing, and collaborating with internal teams to resolve any billing discrepancies. This position requires a strong understanding of accounting principles, excellent communication skills, and a proactive approach to problem-solving. You'll be part of a small but mighty team where collaboration is essential. While you'll have core responsibilities, a significant part of this role involves being a cross-functional player, ready to jump in and support teammates on various tasks across financial operations. Responsibilities - Client Relations & Communication - Issue Resolution: Proactively identify and resolve customer issues related to slow pay or non-payment of invoices, navigating a high volume of inquiries while maintaining accuracy and professionalism. - Cross-functional Collaboration: Maintain proactive communication with both external clients and internal teams to bridge payment gaps. - Relationship Building: Develop and maintain a professional, long-term relationship with Rentable customers. - Operations & Administration - High-Volume AR Inbox Management: Own and actively monitor the accounts receivable email inbox, managing a high volume of incoming inquiries and ensuring timely, thoughtful responses to emails and voicemails. - Responsive Communication: Prioritize fast, effective follow-up with customers and internal partners to keep accounts moving and prevent delays in payment resolution. - Activity Tracking: Record and document all daily outreach efforts, including calls and emails. - Ad Hoc Support: Balance core portfolio performance with occasional projects and specialized reporting requests. - Performance & Strategy - Metric Management: Accountable for improving AR performance through concise AR Aging metrics. - Strategic Growth: Become proficient in understanding the company's AR-Collections life cycle within a 3-month time frame. - Proactive Prevention: Focus on root cause analysis and AR aging prevention to stop payment delays before they occur. Qualifications - Bachelor’s degree in Accounting, Finance, or a related field preferred - Proven experience in accounts receivable or a similar finance role - Experience working in Multifamily or Proptech space preferred - Strong understanding of accounting principles and billing processes - Excellent communication and interpersonal skills - Detail-oriented with strong analytical and problem-solving abilities - Proficient in accounting software and Microsoft Office Suite - Knowledge of and/or experience with Quickbooks online - Ability to work autonomously and prioritize workload - Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change Benefits - Remote-First: Freedom to work from home across most of the U.S. with flexibility of remote work, balanced with high-energy in-person offsites. - Competitive Compensation: Competitive salary that reflects your impact and expertise. - Paid Time Off: Flexible vacation policy and dedicated paid parental leave. - Your Health Matters: High-quality Medical, Dental, and Vision insurance plans for you and your family. - Peace of Mind (On Us): 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance. - Protection for Your Whole Crew: Access supplemental insurance for unexpected events and specialized coverage for pets. - Invest in Your Future: 401k Program to help you build for the long term.