Rentable

• Develop and execute the product strategy and roadmap to grow the customer base, drive incremental revenue, and retain customers • Work with Product leadership to define and execute product requirements for new AI features and products • Conduct market research, competitor analysis, and customer feedback to generate business insights • Partner with engineering and design teams to deliver best-in-class products on time • Lead the end-to-end product development process from discovery to launch • Define key product metrics and performance indicators to measure product success • Manage the product backlog, prioritize features, and make data-driven decisions to optimize resource allocation and maximize product impact • Engage with customers to understand buyer and user needs, and diagnose customer pain points • Collaborate with marketing and sales on field enablement and go-to-market activities • Collaborate with stakeholders to develop and optimize product execution processes

• Research and experiment with multifamily datasets to identify opportunities for new product features and pricing insights. • Partner with product managers and engineers to define requirements and design data-driven capabilities for ApartmentIQ's revenue management products. • Translate revenue management workflows into scalable tools and features — you should be able to sit in a pricing call and immediately understand what the revenue manager is trying to solve. • Apply LLMs and other AI techniques to accelerate research, automate workflows, and unlock new insights from structured and unstructured market data. • Design and run experiments to measure whether our data and recommendations actually drive better RM outcomes for customers. • Act as a subject matter expert on multifamily revenue management, ensuring the product reflects real-world operator needs. • Create clear documentation, dashboards, and analyses to communicate findings and product opportunities. • Stay current on multifamily industry trends, data sources, AI/ML advances, and pricing methodologies.

• Own the entire sales cycle: from account-level strategy development to prospecting to close • Conduct a high volume of emails, calls, Zoom, and limited in-person presentations to secure new business • Communicate all proposals, pricing, and contract negotiations • Establish meaningful relationships with customers, serving as their original point of contact and multifamily expert • Collaborate with sales development and customer success teams • Nurture customer accounts through an onboarding and sales conversion process • Represent the ApartmentIQ brand in your active markets and at industry events • Manage a sales pipeline, sales forecast, and activity tracking within Salesforce CRM • Meet and exceed performance metrics • Travel as required for industry events and customer meetings (up to 25%)

• Define the roadmap for the Sales Development organization, aligning SDR targets with overall company revenue goals and departmental KPIs. • Lead and mentor a multi-layered team of Managers and Individual Contributors, fostering a culture of high accountability, continuous coaching, and professional development. • Design and implement cutting-edge prospecting methodologies, cadences, and playbooks to improve conversion rates from "cold lead" to "qualified opportunity." • Oversee and optimize our sales engagement stack (e.g., Salesforce, Salesloft, Gong, ZoomInfo, etc) to ensure maximum rep productivity. • Work hand-in-hand with Marketing on lead-gen campaigns and with Account Executive leadership to ensure a seamless handoff and high "win rates" on SDR-generated meetings. • Track, analyze, and report on funnel metrics, from activity levels to pipeline contribution, providing actionable insights to the executive leadership team.

• Lead the end-to-end execution of 4–5 major annual multifamily trade shows, including booth design, vendor management, and revenue generation strategy. • Manage all shipping, travel arrangements, and equipment sourcing for events. • Work with the demand gen team to own webinar setup and deploy pre- and post-event outreach, driving sign-ups and revenue from owned events. • Organize and host specialized customer sponsorship events to drive product education and loyalty. • This role requires periodic travel (approximately 15–25%) to ensure seamless execution on the ground for large activations. • Develop and execute a social media calendar that captures the energy of our live events and highlights updates from our product marketing, demand gen, and customer marketing leads. • Actively engage with our audience across digital platforms to foster a sense of community and brand advocacy. • Support broader marketing goals through creative brand-building activities that align with our growth targets.

• Event Strategy & Execution • Trade Shows & External Events: Lead the end-to-end execution of 4–5 major annual multifamily trade shows, including booth design, vendor management, and revenue generation strategy. • Logistics & Operations: Manage all shipping, travel arrangements, and equipment sourcing for events. • Owned Events & Webinars: Work with the demand gen team to own webinar setup and deploy pre- and post-event outreach, driving sign-ups and revenue from owned events. • Customer Engagement: Organize and host specialized customer sponsorship events to drive product education and loyalty. • Travel: This role requires periodic travel (approximately 15–25%) to ensure seamless execution on the ground for large activations.

• Issue Resolution: Proactively identify and resolve customer issues related to slow pay or non-payment of invoices, navigating a high volume of inquiries while maintaining accuracy and professionalism. • Cross-functional Collaboration: Maintain proactive communication with both external clients and internal teams to bridge payment gaps. • Relationship Building: Develop and maintain a professional, long-term relationship with Rentable customers. • High-Volume AR Inbox Management: Own and actively monitor the accounts receivable email inbox, managing a high volume of incoming inquiries and ensuring timely, thoughtful responses to emails and voicemails. • Responsive Communication: Prioritize fast, effective follow-up with customers and internal partners to keep accounts moving and prevent delays in payment resolution. • Activity Tracking: Record and document all daily outreach efforts, including calls and emails. • Ad Hoc Support: Balance core portfolio performance with occasional projects and specialized reporting requests. • Metric Management: Accountable for improving AR performance through concise AR Aging metrics. • Strategic Growth: Become proficient in understanding the company's AR-Collections life cycle within a 3-month time frame. • Proactive Prevention: Focus on root cause analysis and AR aging prevention to stop payment delays before they occur.

• Invoice Generation: Process high-volume daily/monthly invoices, ensuring charges align with customer contracts and service agreements. • Account Maintenance: Manage customer master files, ensuring accuracy for billing addresses, tax-exempt certificates, and payment terms. • Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes. • Cross-functional Collaboration: Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts. • Relationship Building: Act as a professional point of contact to develop and maintain long-term trust with our customer base. • Departmental Support: Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed. • Dispute Resolution: Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager. • Month-End Compliance: Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.

• Lead end-to-end product development from discovery to launch for AI-powered and agent-driven experiences • Conduct market research, competitor analysis, and customer discovery to identify where intelligent automation can create outsized value for multifamily operators • Partner with engineering, design, and data science teams to rapidly develop and iterate on products • Define success metrics oriented around real operator outcomes • Own the product backlog and make data-driven prioritization decisions to maximize impact • Engage deeply with customers to understand their workflows, pain points, and comfort levels with AI-driven automation • Collaborate with marketing and sales on positioning, field enablement, and go-to-market strategy • Drive alignment across stakeholders and leadership, making clear tradeoff recommendations and building consensus around product direction

• Bring an innovative, AI-first thought process to our customer experience organization. Design customer-centric processes that leverage AI, not just for efficiency gains, but as a core driver of scalable, automated programs that delight customers. • Lead and scale all post-sale customer-facing functions: customer success, customer support, and onboarding/implementation. • Build a world-class customer experience that enables rapid time-to-value, drives platform adoption, and ensures long-term retention and satisfaction. • Implement a tiered customer engagement model that reflects agency size, complexity, and use case diversity. • Establish and track key performance indicators (KPIs), including GRR, NRR, CSAT, time-to-value, etc. • Implement scalable systems, tools, reporting, and processes with a focus on operational rigor and efficiency. Drive data-driven decision-making and performance measurement at all levels. • Design customer health frameworks, account plans, and success playbooks to proactively manage risk and drive expansion. • Serve as a strategic advisor to customers and internal stakeholders, representing the voice of the customer across product, sales, and marketing. • Ensure that customers realize value as quickly as possible and maintain high satisfaction levels throughout their lifecycle. • Champion the voice of the customer within the organization to enhance customer experience and outcomes. • Create feedback loops with the Product team to inform roadmap priorities based on customer experience. • Foster a culture of operational rigor, accountability, and mission-driven customer partnership.