• Ensuring accuracy and efficiency of operations • Processing and monitoring incoming payments • Securing revenue by verifying and posting receipts • Creating invoices according to company practices • Submitting invoices for approval by management or guests • Maintaining confidentiality of proprietary information • Developing and maintaining positive working relationships with others • Complying with quality assurance expectations and standards • Preparing, posting, verifying, and recording customer payments and transactions • Drafting correspondence for standard past-due accounts and collections • Researching customer discrepancies and past-due amounts • Collaborating with the Collections Manager to reconcile accounts receivable • Assisting in generating monthly billing statements • Relaying changes of information to appropriate employees.

• Issue Resolution: Proactively identify and resolve customer issues related to slow pay or non-payment of invoices, navigating a high volume of inquiries while maintaining accuracy and professionalism. • Cross-functional Collaboration: Maintain proactive communication with both external clients and internal teams to bridge payment gaps. • Relationship Building: Develop and maintain a professional, long-term relationship with Rentable customers. • High-Volume AR Inbox Management: Own and actively monitor the accounts receivable email inbox, managing a high volume of incoming inquiries and ensuring timely, thoughtful responses to emails and voicemails. • Responsive Communication: Prioritize fast, effective follow-up with customers and internal partners to keep accounts moving and prevent delays in payment resolution. • Activity Tracking: Record and document all daily outreach efforts, including calls and emails. • Ad Hoc Support: Balance core portfolio performance with occasional projects and specialized reporting requests. • Metric Management: Accountable for improving AR performance through concise AR Aging metrics. • Strategic Growth: Become proficient in understanding the company's AR-Collections life cycle within a 3-month time frame. • Proactive Prevention: Focus on root cause analysis and AR aging prevention to stop payment delays before they occur.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As an Accounts Receivable Specialist, you will play a crucial role in managing the financial health of the company. You will be responsible for overseeing the accounts receivable process, ensuring accurate and timely invoicing, and collaborating with internal teams to resolve any billing discrepancies. This position requires a strong understanding of accounting principles, excellent communication skills, and a proactive approach to problem-solving. You'll be part of a small but mighty team where collaboration is essential. While you'll have core responsibilities, a significant part of this role involves being a cross-functional player, ready to jump in and support teammates on various tasks across financial operations. Responsibilities - Client Relations & Communication - Issue Resolution: Proactively identify and resolve customer issues related to slow pay or non-payment of invoices, navigating a high volume of inquiries while maintaining accuracy and professionalism. - Cross-functional Collaboration: Maintain proactive communication with both external clients and internal teams to bridge payment gaps. - Relationship Building: Develop and maintain a professional, long-term relationship with Rentable customers. - Operations & Administration - High-Volume AR Inbox Management: Own and actively monitor the accounts receivable email inbox, managing a high volume of incoming inquiries and ensuring timely, thoughtful responses to emails and voicemails. - Responsive Communication: Prioritize fast, effective follow-up with customers and internal partners to keep accounts moving and prevent delays in payment resolution. - Activity Tracking: Record and document all daily outreach efforts, including calls and emails. - Ad Hoc Support: Balance core portfolio performance with occasional projects and specialized reporting requests. - Performance & Strategy - Metric Management: Accountable for improving AR performance through concise AR Aging metrics. - Strategic Growth: Become proficient in understanding the company's AR-Collections life cycle within a 3-month time frame. - Proactive Prevention: Focus on root cause analysis and AR aging prevention to stop payment delays before they occur. Qualifications - Bachelor’s degree in Accounting, Finance, or a related field preferred - Proven experience in accounts receivable or a similar finance role - Experience working in Multifamily or Proptech space preferred - Strong understanding of accounting principles and billing processes - Excellent communication and interpersonal skills - Detail-oriented with strong analytical and problem-solving abilities - Proficient in accounting software and Microsoft Office Suite - Knowledge of and/or experience with Quickbooks online - Ability to work autonomously and prioritize workload - Work well under pressure, thrive in a fast-paced environment, and stay flexible through growth and change Benefits - Remote-First: Freedom to work from home across most of the U.S. with flexibility of remote work, balanced with high-energy in-person offsites. - Competitive Compensation: Competitive salary that reflects your impact and expertise. - Paid Time Off: Flexible vacation policy and dedicated paid parental leave. - Your Health Matters: High-quality Medical, Dental, and Vision insurance plans for you and your family. - Peace of Mind (On Us): 100% company-paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance. - Protection for Your Whole Crew: Access supplemental insurance for unexpected events and specialized coverage for pets. - Invest in Your Future: 401k Program to help you build for the long term.

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 40 The Accounts Receivable Rep will support our customer financial support team and patients by providing expert‑level system knowledge and high‑quality billing support. This position requires strong analytical skills, attention to detail, and the ability to troubleshoot complex billing issues in both HCE and Brightree. Ideal candidates bring experience in claims follow‑up, insurance verification, and customer service, along with the confidence to train and support others. We are looking for a motivated, tech‑savvy, and organized individual to join our welcoming team. Strong computer skills, comfort navigating multiple systems, and the ability to adapt to changing priorities are essential. What you will get: - Starting pay of $18.63/hour + more for experience! - Support to grow in your career with access to our Career Development Center and Tuition Investment Program - Top‑rated retirement plan and healthcare benefits - Departmental leadership that supports you as you do your best work - Work/Life balance to love what you do and where you live What’s Available: - 1.0 FTE (40 hours/week) - Shift: Monday–Friday, Days No weekends or holidays - Hours: 7:00 AM – 5:30 PM (Flexible based on department need) - Department: Customer Financial Services - Location: Onalaska, WI - Eligible for remote work after training (3-6 months of training) What you will do: - Provide LOVE + MEDICINE by supporting patients, staff, and retail teams with accurate billing, insurance verification, and account resolution. - Serve as a subject matter expert in systems, helping staff troubleshoot issues, understand workflows, and navigate system updates. - Review guarantor accounts, work AR aging reports, resolve claim issues, and follow up with third‑party payors to secure reimbursement. - Assist with insurance verification and documentation needs to ensure clean claim submission. - Document all actions thoroughly and maintain compliance with payer guidelines, HIPAA, and federal regulations. - Collaborate with patients, payors, and internal departments to resolve account concerns and provide accurate financial guidance. What you need: - High School Diploma or equivalency - At least 1 year of work experience, preferably in a medical facility, insurance company, or office environment - Experience with Brightree/HCE strongly desires Emplify Health is comprised of two of the Midwest’s most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan’s Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities. If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267. We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future. Equal Opportunity Employer