Firework

• Own the end-to-end video editing process from concept through final delivery across customer initiatives • Develop, design, and edit compelling high-impact video content optimized for ecommerce, livestream, social, and digital experiences • Leverage AI-powered creative tools to accelerate editing workflows, generate assets, improve efficiency, and continuously experiment with new ways of creating content • Partner cross-functionally with Creative Services, Customer Success, Marketing, Product, and Sales to to transform ideas into compelling visual stories • Rapidly iterate based on performance data, customer feedback, and evolving business priorities • Repurpose content across multiple channels while maintaining exceptional creative quality and brand consistency • Identify opportunities to improve workflows, automate repetitive tasks, and scale creative production • Jump in wherever needed - whether that’s editing, motion graphics, brainstorming concepts, creating templates, or solving unexpected creative challenges

• Write compelling scripts for livestreams, short-form videos, product demonstrations, brand campaigns, social content, and customer marketing initiatives • Partner closely with Creative Services, Customer Success, Marketing, Sales, and Product teams to develop content that aligns with client goals and business objectives • Translate complex products and brand messaging into clear, engaging, and conversion-focused storytelling • Leverage AI-powered writing and research tools to accelerate ideation, drafting, editing, and content optimization • Adapt tone, messaging, and style across multiple brands, industries, and audiences while maintaining authenticity • Continuously iterate scripts based on creative feedback, audience engagement, and performance metrics • Stay on top of emerging content trends, creator best practices, and video commerce innovations to keep our content fresh and effective

• Support the sales process by researching accounts and contact prospects using a variety of outreach engagement tools and techniques to set meetings and generate pipeline leads for our Enterprise Sales team • Conduct discovery conversations with potential inbound and outbound prospects in assigned territory or categories • Generate qualified leads, meetings, and opportunities for the assigned Sales team by following up, qualifying warm inbound leads, and consultative selling • Work cross-functionally with Sales and other teams to increase conversion rates with high-quality pipeline • Get hands-on by joining live customer calls alongside our Enterprise Sales team—with the opportunity to take the lead on pitches as you build credibility and expertise • Use AI tools and agents to research accounts, sharpen outreach, automate workflows, and stay adaptable as priorities, territories, and processes evolve • Work as a team to consistently achieve assigned individual and team quota of outbounds, qualifying calls, meetings set, and revenue potential • Maintain accurate data in Salesforce and other sales operations tools

• Work cross-functionally with the team to set priorities and make key strategic decisions for identifying, qualifying, and pursuing new business opportunities with enterprise accounts across multiple industries • Own the entire enterprise sales cycle from prospecting, initial outreach, lead qualification, discovery, demo, solution design, negotiation, and close • Grow, establish, and nurture long-term relationships with key decision-makers by understanding their business objectives and strategic priorities and delivering value in order to meet assigned revenue goals • Prepare and deliver compelling presentations, product demos, and customized proposals tailored to executive audiences • Partner closely with Customer Success, Product, and Integration Solutions to align on strategies to ensure successful integration and world-class customer experiences • Collaborate with leadership to continuously refine processes, playbooks, and frameworks that help shape and scale go-to-market strategies efficiently

• Build and execute enterprise account plans grounded in proactive research, outbound prospecting, and strategic demand generation • Own the entire enterprise sales cycle from prospecting, initial outreach, lead qualification, discovery, demo, solution design, proposals, procurement, negotiation, and close • Drive multi-threaded enterprise conversations across digital, marketing, commerce, innovation, and IT teams • Sell a complex SaaS platform by deeply understanding customer challenges and mapping Firework solutions to their business outcomes • Partner closely with Customer Success, Product, and Integration Solutions to align on strategies to ensure successful integration, world-class customer experiences, and long-term client impact • Provide product and GTM feedback to support ongoing product innovation and roadmap development • Track KPIs around revenue, pipeline health, and sales activity; refine strategy and decision-making based on insights • Travel to client meetings, workshops, and industry events as needed (30-40% expected)

• Manage the full inside sales cycle—from inbound lead qualification and outbound prospecting through product demos, negotiation, and close—entirely via phone, video, and email • Drive outbound pipeline generation through targeted outreach to enterprise accounts across North America, leveraging tools like Salesforce, Claude, and LinkedIn Sales Navigator • Respond to and qualify inbound inquiries quickly, ensuring a high-quality buyer experience from first contact through conversion • Own accurate pipeline data, activity logs, and forecasting in Salesforce; maintain a disciplined cadence of follow-up and pipeline hygiene • Build and strengthen relationships with key decision-makers by deeply understanding their business objectives and connecting Firework’s capabilities to their specific goals • Prepare and deliver compelling virtual presentations, product demos, and customized proposals tailored to each prospect’s needs • Partner closely with Marketing, Customer Success, and Integration Solutions to align on strategy and ensure a seamless customer experience • Collaborate with leadership to continuously refine sales processes, playbooks, and messaging for the North America market

• Own the entire enterprise sales cycle from initial outreach and demos through negotiation and close • Identify, qualify, and pursue new business opportunities

• Own Full-Cycle Recruiting Across Functions: Manage end-to-end hiring across India and Southeast Asia for roles spanning the entire org — creative, technical, and non-technical of various levels. Run sharp intakes, calibrate on what "great" looks like for each role, and design interview loops that surface signal quickly. • AI-Powered, Unconventional Sourcing: Use LLMs (ChatGPT, Claude, Gemini) and AI sourcing tools (Gem, hireEZ, LinkedIn Recruiter AI, Clay, Apollo) to identify, research, and engage talent across functions. Go beyond LinkedIn — find creatives on Behance, Dribbble, Substack, and X; engineers on GitHub, Kaggle, and open source; leaders through alumni networks, executive newsletters, and warm-intro mapping. • Build & Automate Your Own Stack: Treat recruiting like a product. Prototype prompts, wire up workflows, and build lightweight tools that compress time-to-hire and improve match quality. Share what you build with the rest of the talent org so the whole team gets faster. • Outreach That Actually Converts: Craft personalized, high-signal outreach using AI-assisted research and drafting — and write copy that lands differently for a creative director than for a Sr. Enterprise Sales. Test new angles, measure response rates, and iterate on what works across roles and markets. • Candidate Experience: Be the kind of recruiter candidates remember for the right reasons — responsive, well-prepared, transparent, and a strong advocate from first message through offer. • Hiring Manager Partnership: Run sharp intakes, drive accountability across interview loops, and keep loops moving. Push back when needed and bring data to the conversation. • Data-Driven Pipeline Management: Track funnel health, source effectiveness, time-to-hire, and quality-of-hire across markets and functions. Bring weekly insights to hiring managers and leadership, and use the data to refocus where it matters.

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships. • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue. • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey. • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly. • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives. • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations. • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships. • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements.

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements