Firework

• Own the entire enterprise sales cycle from initial outreach and demos through negotiation and close • Identify, qualify, and pursue new business opportunities

• Own Full-Cycle Recruiting Across Functions: Manage end-to-end hiring across India and Southeast Asia for roles spanning the entire org — creative, technical, and non-technical of various levels. Run sharp intakes, calibrate on what "great" looks like for each role, and design interview loops that surface signal quickly. • AI-Powered, Unconventional Sourcing: Use LLMs (ChatGPT, Claude, Gemini) and AI sourcing tools (Gem, hireEZ, LinkedIn Recruiter AI, Clay, Apollo) to identify, research, and engage talent across functions. Go beyond LinkedIn — find creatives on Behance, Dribbble, Substack, and X; engineers on GitHub, Kaggle, and open source; leaders through alumni networks, executive newsletters, and warm-intro mapping. • Build & Automate Your Own Stack: Treat recruiting like a product. Prototype prompts, wire up workflows, and build lightweight tools that compress time-to-hire and improve match quality. Share what you build with the rest of the talent org so the whole team gets faster. • Outreach That Actually Converts: Craft personalized, high-signal outreach using AI-assisted research and drafting — and write copy that lands differently for a creative director than for a Sr. Enterprise Sales. Test new angles, measure response rates, and iterate on what works across roles and markets. • Candidate Experience: Be the kind of recruiter candidates remember for the right reasons — responsive, well-prepared, transparent, and a strong advocate from first message through offer. • Hiring Manager Partnership: Run sharp intakes, drive accountability across interview loops, and keep loops moving. Push back when needed and bring data to the conversation. • Data-Driven Pipeline Management: Track funnel health, source effectiveness, time-to-hire, and quality-of-hire across markets and functions. Bring weekly insights to hiring managers and leadership, and use the data to refocus where it matters.

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships. • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue. • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey. • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly. • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives. • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations. • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships. • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements.

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

• Build and execute enterprise account plans grounded in proactive research, outbound prospecting, and strategic demand generation • Own the entire enterprise sales cycle from prospecting, initial outreach, lead qualification, discovery, demo, solution design, proposals, procurement, negotiation, and close • Drive multi-threaded enterprise conversations across digital, marketing, commerce, innovation, and IT teams • Sell a complex SaaS platform by deeply understanding customer challenges and mapping Firework solutions to their business outcomes • Partner closely with Marketing, Customer Success, and Integration Solutions to align on strategies to ensure successful integration, world-class customer experiences, and long-term client impact • Provide product and GTM feedback to support ongoing product innovation and roadmap development • Track KPIs around revenue, pipeline health, and sales activity; refine strategy and decision-making based on insights • Travel to client meetings, workshops, and industry events as needed (30-40% expected)

• Build and execute enterprise account plans grounded in proactive research, outbound prospecting, and strategic demand generation • Own the entire enterprise sales cycle from prospecting, initial outreach, lead qualification, discovery, demo, solution design, proposals, procurement, negotiation, and close • Drive multi-threaded enterprise conversations across digital, marketing, commerce, innovation, and IT teams • Sell a complex SaaS platform by deeply understanding customer challenges and mapping Firework solutions to their business outcomes • Partner closely with Marketing, Customer Success, and Integration Solutions to align on strategies to ensure successful integration, world-class customer experiences, and long-term client impact • Provide product and GTM feedback to support ongoing product innovation and roadmap development • Track KPIs around revenue, pipeline health, and sales activity; refine strategy and decision-making based on insights • Travel to client meetings, workshops, and industry events as needed (30-40% expected)

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

• Act as a strategic business partner to assigned book of business of enterprise accounts in a variety of verticals across brands and retailers and lead as the point of contact focused on long-term mutually beneficial partnerships • Responsible for growing customer lifetime value, which includes identifying upsell/cross sell opportunities, reducing churn, and partnering with teams to impact revenue • Support the team to provide an exceptional service experience, including onboarding and integration, analysis on utilization ROI, and strategy recommendations; own the entire post-sale customer journey • Forecast, drive, and negotiate renewal and upsell terms to improve retention and expansion rates; collaborate with Sales and RevOps accordingly • Act as the voice of the customer and partner cross-functionally with teams to collect product feedback to achieve measurable product adoption objectives • Analyze usage data and customer behavior to deliver value-driven touchpoints, insights, personalized recommendations • Lead and conduct regular business reviews and strategic check-ins to demonstrate ROI and deepen customer relationships • Support all day-to-day business operations associated with customers including month end billing review of partners and continuous process and documentation improvements

• Serve as a senior creative partner to clients, translating brand objectives into AI-driven video commerce experiences that elevate storytelling and drive conversion • Manage projects end to end — planning, creative direction, AI generation, human-in-the-loop review, post-production, delivery, and wrap — with our local and global Creative Services team • Grow regional revenue by joining Sales on calls or meetings and confidently pitching new and expanding Creative Services offerings to prospective clients and existing customers maximizing overall contract value • Lead project meetings (kick-offs, status, internal/client reviews) and communicate clear action steps, timelines, and trade-offs to internal and external stakeholders • Monitor content performance and use data-driven insights — combined with rapid AI iteration — to refine creative, test variants at scale, and continuously improve outcomes • Stay ahead of the rapidly evolving generative AI landscape (new models, tools, and techniques) and bring innovative recommendations to clients and the internal team • Anticipate bottlenecks, manage escalations, balance business needs against technical and AI-tooling constraints, and make confident trade-offs • Partner with global Creative Services, Product, and Engineering teams to shape Firework’s AI content roadmap and bring new capabilities to market • Lead, mentor, and grow a team of creative producers and AI livestream specialists in India — owning hiring, performance management, career development, capacity planning, and team culture

• Work cross-functionally with the team to set priorities and make key strategic decisions for identifying, qualifying, and pursuing new business opportunities with enterprise accounts across multiple industries • Own the entire enterprise sales cycle from prospecting, initial outreach, lead qualification, discovery, demo, solution design, negotiation, and close • Grow, establish, and nurture long-term relationships with key decision-makers by understanding their business objectives and strategic priorities and delivering value in order to meet assigned revenue goals • Prepare and deliver compelling presentations, product demos, and customized proposals tailored to executive audiences • Partner closely with Marketing, Customer Success, and Integration Solutions to align on strategies to ensure successful integration and world-class customer experiences • Collaborate with leadership to continuously refine processes, playbooks, and frameworks that help shape and scale go-to-market strategies efficiently