• Own the strategic vision and business outcomes for Tinuiti’s CRM and Retention offering. • Be the primary stakeholder for our most complex lifecycle engagements, ensuring that email, SMS, and loyalty programs are seamlessly integrated into the broader media mix to eliminate waste and drive LTV. • Lead a specialized department of lifecycle experts, translating deep CRM, ESP, and first-party data expertise, platform capabilities, competitive CRM landscapes, and Bliss Point insights into world-class retention roadmaps. • Act as the primary subject matter expert during high-level business reviews, identifying untapped revenue within a client's existing database. • Build and maintain "sticky" client relationships through proactive communication and a deep understanding of their unique business priorities. • Partner with the Product team to bridge the gap between client CRM needs and our proprietary tech; sponsor improvements that drive "Hate Waste" efficiency. • Champion the use of AI for dynamic content, predictive churn modeling, and streamlining internal campaign operations to drive "Hate Waste" efficiency.

• Operational and strategic business leadership • Principal Development Management • Drive growth and facilitate technical interactions • Pipeline Management • Supply Issues/Allocation Decisions • Communication and Action Plans • Marketing Strategy Development • Technical Project Management • Forecasting Accuracy • Sales and Growth Opportunity Reviews • Setting CASE & Principal Specific Annual Goals • Supplier set-up and onboarding

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary The Director, Indirect National Accounts is responsible for setting the strategic vision, direction, and performance standards for a worldclass B2B inside sales organization supporting Comcast Business national accounts. This role leads a multilevel team responsible for upselling, cross selling, retaining, and expanding relationships within the Indirect Partner and National Account customer base. The Director defines long-term growth strategies, drives operational excellence, ensures compliance, and establishes scalable processes that accelerate revenue and customer value. This leader partners closely with senior executives and cross functional leaders while fostering a culture of high performance, accountability, and continuous improvement. Job Description Core Responsibilities - Develop and execute national account strategies to drive revenue growth, account penetration, and multiproduct expansion. - Partner with senior Indirect Channel and National Accounts leaders to identify new opportunities and accelerate strategic initiatives. - Provide guidance on pipeline development, forecasting accuracy, and complex deal strategy across the organization. - Lead long-term planning for quota design, segmentation, coverage models, and sales capacity. - Lead and develop a multilayered team of managers, supervisors, and representatives supporting national account sales efforts. - Manages a remote team of National Account Managers. - Makes presentations to and negotiates with executive level customers. - Leads team to achieves and exceed all sales quotas and targets. Deploys incentives and other programs as necessary to achieve critical milestones to success. - Implements the annual tactical plan to ensure the success of the Company's Product Sales programs. - Consistent exercise of independent judgment and discretion in matters of significance. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Skills Leadership, National Account Sales, Sales, Sales Development We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Certifications (if applicable) Relevant Work Experience 10 Years + Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

• Build COGS optimization capability • Drive meaningful improvements to cost margins • Engage with DevOps, Finance, and Product teams • Establish visibility and forecasting for cloud costs • Lead vendor negotiations for better deals