Sodexo

• Drive a unified approach in managing the Clients for Life (CFL) process • Lead efforts in contract rebid/renewal to ensure top client accounts are serviced • Combine proactive client relationship management with a strategic focus on renewal success • Safeguard existing revenue streams, grow revenue by cross-selling or increasing scope on existing services • Ensure the voice of the client is heard and acted upon across operations, sales, and support • Work closely with senior leadership teams across Canada utilizing best practices and innovative strategies • Foster strong relationships internally with segment leadership and global client retention communities • Ensure adherence to safety, risk, and compliance regulations • Collaborate with Learning & Development to deploy retention training initiatives

• Drive a unified approach in managing the Clients for Life (CFL) process and leading efforts in contract rebid/renewal • Ensure top client accounts are serviced through integrated retention framework • Serve as the “Voice of the Client” by sharing insights and facilitating action plans for long-term retention • Initiate cross-selling efforts to drive revenue growth against segment quotas • Develop and implement a comprehensive governance model for the CFL process • Ensure that all client retention activities and communications are accurately documented and reported • Collaborate with Learning & Development to deploy retention training initiatives • Foster strong relationships with segment leadership and global client retention communities • Deliver regular, data-driven insights and recommendations for client retention improvement

Role Description Come work for the world’s leading private employer of Registered Dietitians! Sodexo is seeking a Remote Registered Dietitian for Comanche County Memorial Hospital located in Lawton, OK. This 283-bed teaching hospital offers a variety of health-care specialties including: - Oncology - Surgical - Cardiovascular - OB/GYN - Behavioral health - General medicine - Rehabilitation services Comanche County Memorial Hospital (CCMH) is located at the foothills of the beautiful Wichita Mountains Wildlife Refuge in the heart of Southwest Oklahoma and is within 1-3 hours drive of Oklahoma City, OK and Dallas/Fort Worth, Texas. Qualifications - Registered Dietitian credentials and be licensed in OK - Strong verbal and written communication skills - Good time management skills, be a self-starter and a team player - The ability to work well with physicians, nursing and ancillary staff Requirements - Master's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) - For those eligible for the registration exam prior to 1/1/24: Bachelor's degree with completion of required coursework and supervised practice as dictated by the Accreditation Council for Education in Nutrition and Dietetics (ACEND) - Meets eligibility requirements for Registered Dietitian Nutritionist (RD/RDN) by the Commission on Dietetic Registration (CDR) and will become registered within 120 days of hire - Certification/licensure as required by state(s) of practice - Minimum Functional Experience - 3 years experienced practitioner able to work with minimal supervision Benefits - Competitive salary - Career ladder for development growth - Paid state licensure, CDR and AND membership fees - Paid continuing education - Up to $5000 tuition reimbursement annually - A full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, plus health and wellness programs

Role Description InReach is currently hiring a Customer Service Representative. This is a remote role. Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience and our services. - Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns. - De-escalate situations involving dissatisfied customers, offering calm assistance and support. - Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller. - Update customer information in the customer service database during and after each call. - Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. - Review of surveillance video as requested for loss prevention. - Prepare and submit reports for customer refunds or third-party vendors. - Ensure adherence to policies for attendance, departmental metrics, and established procedures. Qualifications - High School diploma or equivalent. - One or more years of related customer service experience, preferably in a distribution center. - Demonstrated skill as an effective leader, communicator, and collaborator. - Advanced ability to work with Microsoft applications. - A sense of urgency and problem-solving skills, as well as high levels of customer service. - Experience with a CRM system. Requirements - Minimum Education Requirement - High School Diploma or GED or equivalent experience. Benefits - Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. - Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. - Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs. - 401(k) Plan with Matching Contributions. - Paid Time Off and Company Holidays. - Career Growth Opportunities and Tuition Reimbursement. - More extensive information is provided to new employees upon hire.

Role Description Sodexo is seeking a Strategic Executive Sourcer to support enterprise-wide pipeline development for senior leadership roles (RVP and above) across our core business segments, including Healthcare, Higher Education, K-12 Schools, and Corporate Services. This is a fully remote, one-year contract position. This role is dedicated to proactive executive talent mapping, pipeline creation, and market engagement – operating ahead of active searches to ensure ready-now talent pools aligned to business priorities. You will partner closely with Talent Acquisition leadership, HR leadership, and segment executives to shape sourcing strategies, build competitive market intelligence, and deliver high-quality executive pipelines that accelerate and de-risk critical hires. - Lead proactive executive talent mapping and pipeline development aligned to current and future business priorities - Partner with TA leadership and senior stakeholders to define success profiles, target companies, and talent strategies - Identify, engage, and cultivate passive executive talent through strategic outreach and relationship management - Build and maintain high-quality talent benches for critical leadership roles - Leverage innovative sourcing techniques, tools, and networking strategies to access top-tier talent - Develop and nurture strategic sourcing channels and external partnerships - Deliver a high-touch, consultative experience reflective of executive-level engagement - Maintain ongoing relationship with prioritized talent, ensuring long-term pipeline viability beyond active searches Qualifications - Minimum of 5 years of experience in executive sourcing, executive research or retained search environments - Strong ability to map industries, identify talent pools, and influence executive candidates - Strong Business Acumen - Proven ability to influence and attract senior candidates, effectively articulating Sodexo’s value proposition - Exceptional communication and relationship management skills with a high degree of professionalism - Demonstrated success developing advanced sourcing strategies and building talent pipelines - Highly organized with the ability to operate in a highly consultative, ambiguous, and fast-moving environment Requirements - Minimum Education Requirement - Bachelor’s Degree or equivalent experience - Minimum Management Experience - 3 years - Minimum Functional Experience - 3 years Benefits - Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience - Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training - Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement - More extensive information is provided to new employees upon hire

Role Description The Senior Manager, Entegra Client Support is responsible for assisting with the day-to-day support of Entegra Procurement Services assigned clients and assisting with project assignments. This position works to support one of the largest global clients while delivering excellent customer support, driving retention of client participation in the Entegra programs. - Serve as the primary liaison between Entegra’s team and client base to ensure aligned outreach across shared industry segments. - Promote a client-focused culture that strives to exceed client needs, requirements, and satisfaction expectations. - Collaborate with assigned clients and strategic partners to actively listen to concerns and requests. - Identify needs and requirements and provide solutions. - Establish organizational protocols or systems to identify client issues, trends, and opportunities. - Maximize the clients’ and Entegra’s value through the utilization of Supply Management contracts. - Responsible for financial performance of clients and ability to interpret Entegra’s financial model. - Systematically gather information from various sources, analyze data, and draw appropriate conclusions. - Convert general data and findings into applied, specific information and suggestions that add value to business planning. - Plan resource requirements and secure resources to ensure successful completion of designated projects. - Recognize, identify, and assist in sales opportunities and close sales of products and services. Qualifications - Bachelor’s Degree - Track and analyze key data metrics using spreadsheets and reporting tools. - Five years industry experience in supply chain, hospitality, golf, and/or food service industry. - Ability to manage large datasets in Microsoft Access and Excel. - Project Management Experience preferred. Requirements - Minimum Education Requirement - Bachelor’s Degree or equivalent experience. - Minimum Management Experience – 5 years. - Minimum Functional Experience – 5 years. Benefits - Medical, Dental, Vision Care and Wellness Programs. - 401(k) Plan with Matching Contributions. - Paid Time Off and Company Holidays. - Career Growth Opportunities and Tuition Reimbursement.

Role Description The Senior Manager, Digital Consumer Products leads the curation and ownership of self-service digital retail products across all business segments in North America. Acting at the intersection of product, project, and vendor management, this role combines strategic product ownership with execution through partners and cross-functional teams. This position partners closely with segment leaders to drive understanding, adoption, and scaling of digital offerings, positioning them as strategic differentiators. The role contributes to omnichannel development and helps shape a cohesive digital experience strategy that supports business segment growth, profitability, and enterprise-wide initiatives. What You'll Do: - Lead the North America B2C digital product portfolio, including identifying market opportunities and defining business requirements to support innovation and competitive differentiation. - Drive the evolution, prioritization, and adoption of key digital products, contributing to revenue growth, guest experience, and business development success. - Partner with marketing and sales teams to develop and manage digital portfolio content, tools, and assets that support go-to-market strategies and enable scalable adoption. - Lead the creation of compelling marketing and sales enablement materials to support proactive selling and internal alignment. - Manage cross-functional stakeholder relationships and ensure alignment across segments, regions, and governance bodies to advance digital initiatives. - Facilitate internal communication forums (e.g., Monthly Spark Forum) to promote best practices, prioritize digital solutions, and drive consistency across North America. Qualifications - Strong foundation in product management principles and project management, ideally within a large, matrixed organization. - Proven ability to develop business cases, perform analysis, and translate insights into actionable strategies. - Experience managing digital content platforms and developing marketing and communication materials. - Excellent communication, stakeholder management, and influencing skills across cross-functional teams and senior leadership. - Strong analytical capabilities and demonstrated success leading projects and multidisciplinary initiatives. Requirements - Minimum Education Requirement - Bachelor’s Degree or equivalent experience. - Minimum Functional Experience - 3 years.

Title: Solution Architect Location: Atlanta United States Job Description: Role Overview Sodexo's Activated Solutions Group is currently searching for a Solution Architect to support our Higher Education accounts. This is a remote position. The successful Solution Architect candidate will lead culinary innovation in higher education accounts. This role will present innovative high-profile campus dining solutions to our C-Suite Executive campus clients, and will manage innovative business drivers for culinary innovation for our client partners. What You'll Do - As the Solution Designer, you will take full ownership and responsibility over solutioning by leveraging consumer trends, insights and data to craft curated strategies and differentiated solutions that drive campus community engagement, optimize operations, positively impact satisfaction and accomplish client goals. The Solution Designer is solely responsible for providing meal plan and retail strategic direction and assisting accounts in developing actionable roadmaps to elevate and enhance dining programs in support of the campus' strategic goals. - Our Solution Design team use a wide range of qualitative and quantitative research techniques to drive business impact with our clients. You will lead the research from design to analysis and translate research findings into actionable business recommendations for the client. You are a strong problem solver and adaptable, with an ability to build trust and partnership at all levels of an organization. You demonstrate the highest levels of ownership and show confidence and clear understanding of your position, your value in the strategic planning process and your recommendations. You are a clear and effective communicator, both written and verbal. You have a proven track record of success in difficult, highly ambiguous situations. - You will also be asked to provide meal plan training at the operational level, conduct unit operational assessments and financial analysis in support of predictive analytics, provide guidance and mentorship to field management, support development of analytical management tools for the Segment. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - Location is open to anywhere in the United States, ideally near a airport. - Travel is around 30%. - Experience in collegiate campus dining operations, business development, or strategic planning - 3-5+ years of experience in business intelligence, data analytics, product management, or a related field, preferably in a client-facing role - Familiarity with performing data analysis, producing quantitative modeling, and interpreting data through a business and economic lens to create commercial recommendations - Demonstrated experience using quantitative and analytical skills to generate insights that inform business strategy. Mastery of Excel required; familiarity with tools such as PowerBi, Power Apps, Salesforce a plus - Demonstrated history of higher education contract dining services Master Planning with proven growth in meal plan sales YOY - Solid understanding of successful management of National Retail Brands, including real estate and retail planning - Expertise in the ability to synthesize and present large swaths of data to influence Campus Administration to optimize the business. - Top notch critical thinking and analytical skills can break down complex problems into discrete digestible pieces and drive effective solutions - Can learn quickly; understand any challenge and immediately home in on what matters most - Can adapt quickly to a rapidly changing environment without being phased - High profile executive presence and demonstrated history of successful C-Suite influence to grow business - Strong leadership skills, with experience managing or mentoring team members - Ability to navigate complex stakeholder relationships and collaborate effectively with internal and external teams - Very high EQ: able to read a room or an audience and adjust approach to be most effective - Able to build deep levels of trust with senior leaders, external partners, and staff at all levels; not afraid to directly challenge important issues; exceptional listening skills - Excellent verbal and written communication with a crisp, concise and effective style, leading conversations with data-driven solutions and insights - High degree of grit. Demonstrated ability to break down difficult barriers both internally and externally - Ownership over professional development; highly receptive to feedback and eager to get better every day, high level of internal motivation and a strong desire to succeed - Operates with the highest levels of integrity Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. I

Title: Patient Experience Manager IV Location: Reading United States CategoryGeneral Management Location(s)Reading, MA Salary Range$100130 to $129580 Job ID989081 Job Description: Role Overview Sodexo is seeking a Patient Experience Manager 4 to support Beth Israel Lahey Health System, a large, multi-site healthcare network. This is a strategic, system-level role responsible for driving patient satisfaction initiatives across 14 locations, with a strong focus on Food Service and Environmental Services (EVS) operations. This position is remote-based, with an expectation of being onsite at assigned locations four days per week. A valid driver's license and the ability to travel between sites is required. The ideal candidate will bring a strong background in healthcare hospitality, patient satisfaction, and data-driven performance improvement, with the ability to influence multiple stakeholders and standardize best practices across a complex system. What You'll Do - Develop and execute a system-wide strategic patient experience plan for Food Service and Environmental Services across all assigned sites - Analyze patient feedback and satisfaction data to perform root cause analysis and implement sustainable solutions - Lead and support patient rounding programs, service recovery efforts, and continuous improvement initiatives - Oversee and optimize Building Service Response (BSR) programs to ensure timely, high-quality issue resolution - Drive implementation, compliance, and enhancement of Healthtouch (or equivalent patient experience platforms/programs) - Partner with site leadership, clinical teams, and operational leaders to align on service excellence goals - Evaluate service levels and develop strategies to exceed patient satisfaction targets - Standardize processes and best practices across multiple locations to ensure consistency and scalability - Provide coaching and mentorship to onsite managers to strengthen patient experience culture and accountability - Prepare and present performance metrics, insights, and action plans to senior leadership What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring - Bachelor's degree or equivalent experience in hospitality, healthcare administration, or related field - 5+ years of experience in patient experience, healthcare hospitality, or service excellence leadership - Proven ability to analyze data, identify trends, and implement process improvements that drive satisfaction - Strong knowledge of patient services, food service operations, and/or EVS programs in healthcare - Experience with patient satisfaction tools, rounding programs, and service recovery initiatives - Demonstrated success managing multi-site or system-level initiatives - Excellent communication, presentation, and stakeholder engagement skills - Passion for delivering exceptional patient and guest experiences aligned with Sodexo CARES principles - Valid driver's license required with the ability to travel between multiple locations Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement: Bachelor's degree or equivalent experience Minimum Functional Experience: 3 years

Role Description Sodexo is seeking a dynamic Senior Manager, Field Marketing for K–12 schools. This virtual role supports 50–60 school districts across the Northeast, with a strong preference for candidates based in NY, NJ, DC, or CT (other locations considered based on experience). The position is remote with up to 50% travel and requires proximity to a major airport. The Senior Marketing Manager for the At School Segment is a strategic leader responsible for driving student engagement, brand execution, and marketing excellence across the region. This role partners closely with operations teams to align marketing strategies with district goals, supporting growth, satisfaction, and participation in K–12 environments. At Sodexo, we deliver food, nutrition, environmental and facilities management solutions to partnered K-12 schools. Joining us at one of our school sites means fostering healthy learning environments and positively influencing the students’ well-being and performance. What You'll Do - Develop and execute district-specific marketing plans to drive student engagement and satisfaction. - Partner with operations to align marketing strategies with business goals and optimize performance through data insights. - Lead implementation of national brand initiatives, ensuring consistency and local relevance across all school levels. - Customize and execute promotions and programs tailored to individual school communities. - Serve as the regional marketing lead, collaborating with cross-functional teams and supporting field training and onboarding. - Build strong relationships with school and community stakeholders, representing marketing in client engagements and driving retention. Benefits - Medical, Dental, Vision Care and Wellness Programs - 401(k) Plan with Matching Contributions - Paid Time Off and Company Holidays - Career Growth Opportunities and Tuition Reimbursement - More extensive information is provided to new employees upon hire. Qualifications - Bachelor’s degree in Marketing, Communications, Business, or related field. - 5+ years of progressive marketing experience, ideally in foodservice, education, or consumer-facing industries. - School operations experience preferred. - Proven ability to lead cross-functional initiatives and influence without direct authority. - Strong project management, communication, and analytical skills. - Experience in matrixed organizations and proficiency in MS Office (PowerPoint, Excel) preferred. Requirements - Minimum Education Requirement - Bachelor’s Degree or equivalent experience - Minimum Functional Experience - 3 years