LucidLink

• Secure new annual recurring revenue (NARR) through outbound, direct selling motion. • Maintain a 4-5x Deal Pipeline ($1M-$1.25M per quarter). • Consistent, daily outbounding (hyper-relevant email, LinkedIn outreach, cold calling, etc). • Close $250K+ per quarter in NARR after a 6-month ramp period.

• Responsible for identifying new business opportunities, managing client relationships, and driving revenue growth for the company. • Work from a list of key named accounts with a clear, land-and-expand directive. • Build $300K+ in pipeline in each of your first two quarters. • Close $175K in your second quarter. • Close $350K+ per quarter from your 3rd quarter onwards.

• Own all declarative configuration of Salesforce: objects, fields, validation rules, flows, page layouts, and approval processes • Design and enforce data access governance • Own CRM data quality • Manage the full Salesforce release cycle • Audit and rationalize existing customizations • Serve as primary liaison to IT for requests requiring code or integrations • Administer adjacent RevOps tools and maintain inventory of systems • Create and maintain internal documentation

• Own and execute the regional field marketing strategy aligned to pipeline, revenue, and territory goals. • Partner closely with Sales and Account Executives through regular planning cadences to identify opportunities, build joint account plans, and drive account-based marketing (ABM) programs. • Plan and execute high-impact field programs and events — including trade shows, executive roundtables, roadshows, and customer experiences — delivering 8–10 events per quarter. • Drive measurable pipeline generation and maximize ROI from strategic industry events through strong execution, follow-up, and attribution. • Collaborate cross-functionally with Product Marketing, Growth, Content, Brand, and Digital teams to deliver integrated campaigns and consistent messaging. • Own field marketing KPIs, reporting, attribution, and program optimization using Salesforce, Marketo, and related tools. • Manage the field marketing budget, vendor relationships, and operational execution to ensure scalable, high-quality program delivery. • Travel as needed to lead events, strengthen sales partnerships, and support regional growth initiatives.

• Own all Salesforce development — Apex, triggers, flows, data model, and integration layer • Transition Salesforce platform ownership from our managed service provider to in-house, establishing documentation and governance from day one • Build and maintain integrations between Salesforce, the billing platform (Stripe/Recurly), and the engineering provisioning backend (WebService) • Define and implement a scalable Quote-to-Cash data model supporting all four selling motions • Reduce billing system complexity — consolidate pricing plan sprawl, clarify system-of-record ownership, and eliminate duplicate logic • Serve as the primary technical delivery partner to the VP of Revenue Operations • As the function matures, participate in hiring additional technical staff of developers and operations specialists to grow the team

• Lead the strategy and execution of enablement programs for Sales, Customer Success, and Business Development teams • Drive alignment with cross-functional teams • Build and manage the onboarding experience for new revenue hires • Develop and maintain a library of sales plays, battlecards, and training resources

• Own end-to-end commission operations, including monthly calculation, validation, and timely payout of commissions across the sales organization — ensuring accuracy, consistency, and full auditability at every step. • Serve as the primary point of contact for all commission-related inquiries from the sales team, resolving disputes quickly and transparently, and building the trust that comes from a well-run compensation function. • Lead commission plan design and governance in collaboration with Sales, Finance, and RevOps — translating business objectives into incentive structures that drive the right behaviors, balancing simplicity for reps with flexibility for the business. • Maintain and continuously improve compensation policy documentation, ensuring clarity and consistency around quotas, crediting rules, accelerators, clawbacks, and exceptions — so that reps and managers never have to guess how they're being measured. • Analyze payout trends, attainment distributions, and plan effectiveness on an ongoing basis, surfacing insights that inform compensation strategy and help leadership make data-driven decisions at each planning cycle. • Partner with Finance on accruals, forecasting, and compensation-related reporting, ensuring that commission liabilities are accurately reflected and that the business has clean visibility into its compensation spend. • Manage commission tool administration — configuring, maintaining, and improving the systems used to calculate and track compensation, whether that's a dedicated ICM platform or a Salesforce-based solution. • Support pricing and deal desk operations by managing discount frameworks, approval guardrails, and CPQ tooling in collaboration with Sales and Finance — ensuring quotes are accurate, compliant, and move through the approval process efficiently. • Enable the sales team on both commission plan mechanics and quoting processes, providing training and clear documentation that reduces confusion and allows reps to focus on selling. • Track and report on deal metrics including discount trends, deal cycle times, and approval patterns to support pricing decisions and overall sales performance visibility.

• Own design outcome on complex product areas, from discovery to delivery • Run research and validation activities, and turn insights into product decisions • Design flows, wireframes, prototypes, and polished interfaces across platforms • Partner with product and engineering to create solutions that balance customer needs, business goals, and technical feasibility • Use data, research, and design judgment to improve outcomes • Contribute to consistency through patterns, components, and design system practices • Communicate decisions clearly through rationale, storytelling, and evidence • Contribute to design quality through collaboration and feedback

• Manage and grow some of our most valuable customer accounts. • Drive customer retention and expansion by ensuring customers realize long-term value from our platform. • Collaborate closely with sales, support, and engineering teams to foster loyalty and growth across customer portfolios. • Achieve a minimum of 90% retention rate for both logo retention and revenue retention within 12 to 18 months. • Reach an expansion revenue target of approximately 135% of the existing customer base.

• Lead market, segment, and expansion analysis to inform enablement priorities and frameworks • Partner with Leadership stakeholders and RevOps on capacity and growth modeling, ROI scenarios, and annual GTM planning • Hire, develop, and retain a team of high-performing enablement professionals • Measure the impact of enablement programs and leverage that data to create a multi-year enablement roadmap