• Develop, maintain, and analyze highly complex Integrated Master Schedules (IMS) and Integrated Master Plans (IMP) for large IT programs • Apply Critical Path Methodology (CPM) to identify dependencies, calculate float, and expose schedule bottlenecks • Establish, manage, and maintain schedule baselines; conduct detailed variance analysis against the baseline • Identify schedule-related risks and incorporate contingencies and mitigation strategies • Produce accurate schedule forecasts, performance metrics, and executive-level status reports with clear insights and impacts • Demonstrate advanced expertise in Microsoft Project, including Professional and Project Online/Server • Develop complex custom fields, formulas, graphical indicators, filters, groups, and outline codes • Manage multi-project environments, including linking multiple schedules and maintaining master project structures • Build sophisticated custom reports, dashboards, and visualizations within MSP or via integration with Excel, PowerPoint, or Power BI • Troubleshoot MSP performance problems, data integrity issues, and file corruption • Implement MSP best practices for schedule structure, logic, and maintenance • Export/import MSP data and build macros or scripts (e.g., VBA) to automate processes or integrate with external systems (e.g., Excel, SharePoint, Jira, Azure DevOps) • Apply deep understanding of IT project methodologies (e.g., Agile, Scrum, Waterfall, Hybrid) to build accurate and aligned schedules • Translate complex technical requirements and software development processes into detailed schedule activities • Develop schedules for system integration efforts, including data migration, API development, testing cycles (SIT, UAT), and deployment • Support scheduling for infrastructure rollouts, software releases, and patching cycles • Map intricate dependencies across technical teams, system components, and external system interactions • Conduct detailed "what-if" analyses to evaluate alternative paths, assess impacts, and recommend recoveries or optimizations • Identify schedule deviations and propose creative, data-driven solutions to maintain project momentum • Identify opportunities to improve scheduling processes, tools, and methodologies • Deliver clear, concise communications on schedule status, risks, and impacts to technical teams, PMs, and executive leadership • Facilitate schedule reviews, negotiate duration and dependency inputs, and build stakeholder consensus • Work collaboratively across PMO, engineering, development, and operations teams

The opportunity As Head of Executive Benefits, you'll be establishing the new Executive Benefits business line for John Hancock, driving all multi-life sales, including bonus plans, deferred compensation plans and other solutions that drive both customer and shareholder value in the executive market. With P&L accountability, you'll lead a team of of wholesalers, case designers, and operational and technical experts, setting a strategic roadmap for growing the business. As a member of the Insurance Leadership Team, you will collaborate across functions to grow the Executive Benefit Business and make it a major contributor to overall insurance sales and earnings. Responsibilities - Strategic Vision & Leadership: Lead the development and execution of the strategic roadmap for growing the executive benefits business. - Product Innovation: Collaborate with actuarial and product teams to create competitive solutions. - Distribution Strategy: Develop and execute a go-to-market strategy with brokers, consultants, and clients. - Team Building: Recruit and manage a high-performing team across several roles. - Market Intelligence: Monitor trends in executive compensation and regulatory changes. - Client Engagement: Represent the business with key clients and partners. - Revenue Growth: Achieve annual increases in additional premium equivalent over a defined ramp-up period - Cross-Functional Collaboration: Align with internal stakeholders in finance, legal, compliance, and marketing. - Operational Excellence: Create scalable processes for underwriting, policy administration, and client servicing. - Thought Leadership: Build visibility in the executive benefits space through industry engagement. How will you create impact? With deep Executive Benefit market expertise and relationships, you will lead a team and work collaboratively across John Hancock and Manulife to ensure success of this new business line. What motivates you? - You obsess about customers, listen, engage and act for their benefit. - You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. - You thrive in teams and enjoy getting things done together. - You collaborative and decisive, taking ownership and focusing on what matters. - You do what is right, work with integrity and lead with conviction. - You share your humanity, helping us build a diverse and inclusive work environment for everyone. What we are looking for - Bachelor’s degree in Business, Finance, Marketing, or a related field; advanced degree preferred. - Minimum of 10 years in life insurance, focusing on Executive Benefit multi-life products. - Proven success in sales, business development, and strategic leadership. - Strong knowledge of the employer/employee market and regulatory environment. - Experience leading large cross-functional teams. - Excellent analytical, strategic thinking, and project management skills. - Exceptional communication and presentation abilities. - Strong leadership and collaboration capabilities. What can we offer you? - A competitive salary and benefits package. - A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. - A focus on growing your career path with us. - Flexible work policies and strong work-life balance. - Professional development and leadership opportunities. Our commitment to you - Values-first culture: We lead with our Values every day and bring them to life together. - Boundless opportunity: We create opportunities to learn and grow at every stage of your career. - Continuous innovation: We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Remote Salary range is expected to be between $156,700.00 USD - $290,900.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.)

Description About the Role We are looking for a HR and People Coordinator to join our NinjaOne HR team. This person will perform a broad range of human resources activities and will serve as an integral contributor to support the growth and operations of the company. This coordinator will be the first point of contact to assist employees in HR related inquiries including insurance, payroll, employer verifications, and conflict resolution. Location - Hybrid in Tampa, FL (In the office 3/4 days per week Mon, Tues, & Thurs) What You'll be Doing - Manage the onboarding steps associated with transitioning candidates to new hires, including welcome emails, IT logistics, onboarding instructions, I-9s, etc. while partnering with key stakeholders - Be the front-line face for daily employee support in answering general HR questions - Responsible for data management within HR information system, and employee personnel files including pay changes, role changes, and organization updates - Performs quality checks and regular audits of employee personnel data and information - Processes terminations in HRIS working with internal teams to ensure a smooth exit - Conducts audits of HR programs and recommends corrective actions - Other duties as needed About You - Bachelor degree is preferred - 1-4 years' experience in Human Resources - Experience using an HRIS - Strong interpersonal and relationship building skills - Exceptional attention to detail, working autonomously, and self-motivated - Polished written and verbal communication skills About Us NinjaOne is a leading unified IT management solution that simplifies the way IT teams work. With NinjaOne, MSPs and IT departments can automate, manage, and remediate all their endpoint management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne supports over 10,000 customers around the world and is consistently ranked #1 for its world-class customer support. NinjaOne has been recognized as the best rated software in its category on G2 and Gartner Digital Markets for the past three years. What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI-MK1 #Li-Hybrid #BI-Hybrid

ABOUT US Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference. OUR VALUES - Driven by service - An inherent passion for travel - Commitment to our customers and to our people - Commitment to social responsibility and our 5-year sustainability strategy POSITION SUMMARY As a Contact Centre Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate KEY RESPONSIBILITIES - Deliver Top-Tier ServiceProvide friendly, efficient, and helpful support, consistently exceeding guest expectations. - UpsellingRecommend additional services and products tailored to guests’ needs to enhance their experience. - Problem SolvingEffectively resolve inquiries and issues while maintaining a high level of guest satisfaction. - CRM ManagementAccurately track guest interactions, preferences, and sales opportunities using our CRM tools. - Build RelationshipsCultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement. - CollaborateWork closely with the team to achieve goals and continuously improve the quality of service. What You Bring - Customer-Focused A genuine passion for delivering exceptional service. - Consultative Selling Skill in upselling while enhancing the overall guest experience. - Problem Solver Ability to quickly and effectively resolve guest issues. - Team Player Strong collaboration skills and commitment to achieving shared goals. Additional Requirements - Availability to work flexible shifts, including evenings and weekends. - Overtime may be required during peak periods. - TICO Certification (Travel Industry Council of Ontario) required within the first 60 days of employment; TTC will cover the cost of the first attempt. What We Offer You - Competitive Compensation - $19.35/hour plus performance-based incentives. - Incentives & Rewards - Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. Spot Awards Recognition for exceptional service moments and outstanding teamwork. - Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways. - Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives. If you require accommodation due to a disability, please notify us in advance so that we can make appropriate arrangements to support your needs. The Travel Corporation may use automated tools, including AI, to support parts of the recruitment process, such as screening or assessing applications. We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.