The Travel Corporation

• Build and lead the river cruise revenue management function, establishing best-practice processes, governance, and tools. • Develop and deploy comprehensive pricing, yield, and inventory strategies for all sailings, cabins, itineraries, markets, and distribution channels. • Partner with Deployment Planning to align pricing strategies with capacity planning and fleet deployment. • Own fare-setting, cabin category pricing, promotional strategy, discounting guardrails, and override governance. • Manage daily and strategic inventory decisions, including cabin optimization, holds, group allotments, and over/under-allocation across channels. • Ensure accurate and timely setup of products, pricing, promotions, and offers across all systems. • Build accurate and dynamic demand forecasts by sailing, itinerary, region, and channel. • Analyse market trends, competitive pricing, pace, and historical performance to make informed revenue decisions. • Create and maintain dashboards to track load factor, revenue per guest, yield, pace, and promotional effectiveness. • Partner with Sales and D2C Marketing to ensure pricing and offers align with channel strategy and revenue goals and the overall Trafalgar revenue plan. • Collaborate closely with the Touring Yield & Revenue Team to maximize cross-selling opportunities • Work with Product, Operations, and Uniworld to ensure the commercial plan reflects guest value, cost structures, and operational considerations. • Collaborate with Finance on budgeting, forecasting, and performance reporting. • Support in developing the onboard revenue strategy, including excursions, drinks packages, experiences, retail, and future concessions.

• Provide information to travel partners for the purpose of promoting products and securing reservations • Ensure accuracy in every aspect of each sales transaction • Identify, research and resolve issues related to customer satisfaction • Leverage strong customer service and sales skills to maximize sales opportunities on each travel agent or customer contact • Learn and use software applications to efficiently process sales transactions • Manage incoming calls involving routine client pre-departure inquiries on existing reservations • Troubleshoot, research and respond to pre-departure inquiries from our travel partners and guests • Responsible for responding to travel agents and guests’ needs and requests in a timely manner

• Own a defined portfolio of accounts segmented by performance tier, with tailored strategies for retention, growth, and activation. • Deliver against defined KPIs including revenue growth, passenger volume, and cost of acquisition. • Serve as the commercial lead for each account, translating business objectives into measurable sales actions. • Develop and maintain a strategic quarterly territory plan, reviewed by Field Sales Director. • Reallocate time and resources dynamically based on account performance, partner engagement, and conversion trends. • Leverage Salesforce and other reporting tools to track performance trends, identify risks, and uncover whitespace opportunities. • Build deep relationships with partner decision-makers and frontline advisors.

Role Description We’re looking for a dynamic Sales Consultant to join our high-performing Contact Centre team at The Travel Corporation (TTC). If you thrive in a fast-paced, target-driven environment and love turning curiosity into bookings, this is your chance to help guests plan unforgettable travel experiences with our iconic brands such as Contiki, Trafalgar, Insight Vacations, Luxury Gold, and CostSaver. - Be the first point of contact for prospective guests via phone, email, and chat guiding them through their holiday planning journey. - Convert warm leads into bookings using a consultative, strategic approach. - Own your sales pipeline in Salesforce; track follow-ups, log activity, and drive conversions. - Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs. - Consistently achieve KPIs for sales, retention, call quality, and guest satisfaction. - Contribute to a positive, collaborative team culture by sharing wins and best practices. - Stay current on our travel products, brand promotions, and global travel trends. - Work flexibly, including evenings and weekends. Qualifications - A natural drive to close sales and exceed targets. - Resilience, energy, and a positive mindset in a high-performance, customer-first environment. - A strong service orientation with excellent communication and discovery skills. - Confidence working with CRM systems. - Flexibility to work outside standard business hours, including evenings and weekends. - Bonus: Experience in travel, contact centres, or consultative sales environments. Requirements - This role requires availability during our peak sales windows including evenings (after 5 PM) and weekends to best support demand and maximise your sales potential. What Success Looks Like - Conversion: You consistently turn leads into confirmed bookings. - Revenue Growth: You maximise every opportunity through upselling and cross-selling. - Customer Satisfaction: You deliver standout service that leads to repeat business and referrals. - Lead Management: You follow up promptly, no lead goes unattended. - Team Collaboration: You support your teammates and contribute to a winning sales culture. Benefits - Be part of a global travel company with more than 100 years of experience. - Generous travel discounts. - Access professional development support and wellbeing resources. - Take two paid volunteer days each year to support causes you care about. - Use your $2,000 annual personal development fund for training, coaching, or courses.

Role Description TTC Tour Brands is home to some of the world’s most iconic travel brands, and we’re looking for a Sales Manager to help bring them to life in market. This isn’t your typical sales role - it’s a strategic, field-based position where you’ll manage a portfolio of high-performing and high-potential travel trade partners across your territory. You’ll drive revenue, accelerate agency growth, and ensure TTC Tour Brands are top-of-mind when travellers are booking their next adventure. As a Sales Manager, you’ll take full commercial ownership of a defined territory planning, prioritising, and executing strategic sales activity that delivers measurable business value. You’ll engage directly with travel advisors and decision-makers across your region, supporting them with consultative insight, brand education, and ongoing sales enablement to grow their TTC business. This role is perfect for a self-motivated, relationship-driven sales professional who thrives on autonomy, loves the road, and understands how to turn performance data into sales strategy. What You’ll Be Doing - Own a Portfolio: Manage a mix of top-producing, growth-potential, and emerging accounts with tailored strategies for retention, expansion, and activation. - Territory Planning: Build and execute quarterly territory plans that maximise impact through smart prioritisation, partner segmentation, and time management. - Engage with Purpose: Meet partners face-to-face and virtually to deliver brand training, product briefings, webinars, and sales consultations that boost booking potential. - Drive Sales Outcomes: Hit KPIs around revenue growth, passenger volume, cost of acquisition, and share of wallet. - Use Data to Guide Strategy: Leverage Salesforce and reporting tools to track partner performance, spot trends, and uncover new opportunities. - Act as a Commercial Consultant: Help partners identify which TTC Tour Brand is the best fit for their clients and recommend cross-sell opportunities to expand their portfolio. - Champion Advisor Success: Tailor engagement to advisor types and stages of their journey from onboarding and training to loyalty building and reactivation. - Deliver Market Insights: Act as the voice of your territory - sharing competitive intelligence, partner needs, and advisor feedback to inform internal decision-making. - Own the ROI: Manage your T&E and co-op budgets with discipline, always prioritising high-return activities and measurable partner impact. Qualifications - 3+ years’ experience in B2B or B2B2C sales ideally within travel, tourism, or hospitality. - Proven ability to manage a sales territory and drive results through structured planning and pipeline management. - Skilled in building long-term relationships with commercial insight and customer-first thinking. - Confident using Salesforce and sales reporting tools to inform strategy and measure performance. - Clear, engaging, and persuasive across in-person meetings, presentations, and virtual engagements. - Comfortable working remotely, managing your own schedule, and holding yourself accountable to results. Requirements - Salesforce CRM, Microsoft Excel, Power BI - Microsoft PowerPoint, Outlook, and digital engagement tools - Up to 60% travel required, including domestic and occasional international trips - Valid driver’s license and personal vehicle required for local travel Benefits - Opportunity to lead strategic, high-visibility projects and work closely with senior leaders across global functions. - Access to extensive employee assistance and wellbeing programs for you and your family. - Generous domestic and international travel discounts for you, your family, and friends. - Career development and personal growth opportunities. - Annual travel credit of $1850 after your first year to use on any core travel brands. - Two team engagement days per year. - Two days paid leave per year for volunteer opportunities. - 12 weeks paid parental leave for eligible employees.

Role Description Own a defined portfolio of travel agency partners across Australia and New Zealand, converting new and inactive accounts into loyal, repeat bookers. This is a proactive outbound sales role where your ability to build trust, influence decisions, and drive commercial outcomes will define your success. You'll be supported by a team of two Sales Development Executives and collaborate closely with field sales, national accounts, and marketing to maximise bookings and grow share of wallet across TTC's brand portfolio. - Proactively engage new, inactive, and underdeveloped travel agencies with tailored strategies to convert them into regular bookers. - Onboard new travel advisors, delivering early booking wins and building lasting momentum. - Present TTC Tour Brands' products, promotions, and value propositions in a compelling, commercially relevant way over phone and video. - Execute targeted outreach campaigns, prioritising high-intent leads from digital channels, webinars, and CRM journeys. - Cultivate long-term advisor loyalty through consistent follow-up, support, and brand-aligned communication. - Partner with field sales, national accounts, and marketing to align outreach strategies and identify joint opportunities. - Share market intelligence and advisor feedback to inform broader sales strategy. Qualifications - 2+ years in sales or business development — travel trade or B2B2C experience highly regarded. - Proven track record in outbound selling, relationship development, and exceeding performance targets. - Strong consultative selling skills; confident influencing over phone and video. - Solid understanding of travel advisor business models and how to support revenue-generating behaviour. - Proficient with CRM systems (Salesforce preferred), Microsoft Teams, Outlook, and sales enablement platforms. - Goal-oriented, resilient, and driven to exceed targets. - Adaptable communicator who can tailor messaging by partner type. Benefits - Wellbeing Support: Access to extensive employee assistance and wellbeing programs for you and your family. - Travel Discounts: Generous domestic and international travel discounts for you, your family, and friends. - Learning & Development: Career development and personal growth opportunities. - Love for Travel Benefit: An annual travel credit after your first year to use on any of our core travel brands. - Volunteer Leave: Two days paid leave per year for volunteer opportunities. - Parental Leave: 12 weeks paid parental leave for eligible employees.

Role Description As a Contact Center Service Agent, you will play a key role in delivering high-quality service while identifying opportunities to enhance the guest experience through additional product offerings. Your focus will be on building strong relationships, exceeding expectations with personalized service, and driving value through thoughtful upselling when appropriate. What You'll Do - Deliver Top-Tier Service: Provide friendly, efficient, and helpful support, consistently exceeding guest expectations. - Upselling: Recommend additional services and products tailored to guests’ needs to enhance their experience. - Problem Solving: Effectively resolve inquiries and issues while maintaining a high level of guest satisfaction. - CRM Management: Accurately track guest interactions, preferences, and sales opportunities using our CRM tools. - Build Relationships: Cultivate trust and loyalty with repeat guests and key partners through consistent, personalized engagement. - Collaborate: Work closely with the team to achieve goals and continuously improve the quality of service. Qualifications - Customer Focus - A genuine passion for delivering exceptional service. - Consultative Selling - Skill in upselling while enhancing the overall guest experience. - Problem Solver - Ability to quickly and effectively resolve guest issues. - Team Player - Strong collaboration skills and commitment to achieving shared goals. - Ability to work fully remote in our contact center. - Ability to follow a rotating shift schedule, with assigned shifts that will include mornings, evenings, weekends, and holidays to support service needs. - Ability to work overtime as needed during peak periods. - Ability to obtain TICO Certification (Travel Industry Council of Ontario) within the first 60 days of employment; TTC will cover the cost of the first attempt. - If hired, ability to start training on July 8, 2026. Benefits - Competitive Compensation: $19.35/hour plus performance-based incentives. - Incentives & Rewards: Earn performance-based incentives based on customer satisfaction, upselling success, and service excellence. Spot Awards Recognition for exceptional service moments and outstanding teamwork. - Growth Opportunities: Access to a learning budget, professional training programs, and career advancement pathways. - Purpose-Driven Perks: Paid volunteer days and participation in sustainability-focused initiatives.

Role Description Our Global team is dedicated to empowering frontline agents with real-time support, tools, and guidance to help them deliver exceptional service to our customers. As a Customer Retention Specialist at The Travel Corporation, you will play a key role in executing retention strategies that preserve revenue, strengthen guest loyalty, and enhance long-term satisfaction. - Act as a subject matter expert during high-impact disruptions, such as cancellations, withdrawn or consolidated tours, waitlisted and/or denied bookings. - Ensure all guests receive clear options, empathetic support, and exceptional service. - Drive revenue by promoting cross-brand opportunities and guiding customers through complex changes. - Provide advanced customer support, insights related to products, systems, policy, and retention processes. Qualifications - Experience in customer retention, inbound/outbound sales, customer service, or complaints handling (preferred). - Strong background in de-escalation and managing high sensitivity customer issues (sales experience preferred). - TTC or travel contact center experience is highly regarded. Requirements - Excel skills to manage retention reports, cost analysis, and cancellation tracking. - Ability to communicate clearly and empathetically, using strong de-escalation skills. - Prioritize and manage multiple retention cases efficiently while maintaining accuracy and high service standards. - Demonstrate flexibility and resilience during operational changes and high volumes. - Build positive, trust-based relationships with customers and travel agents. - Adhere to company policies and procedures when retaining bookings. - Apply strong negotiation, problem-solving, and resolution skills. - Maintain a high level of professionalism, confidentiality, and attention to detail. Benefits - Work Location: Fully remote. - Flexibility with shift work is required, including evenings, weekends, and public holidays. - Extended working hours possible based on business needs.

• Deliver engaging and impactful learning experiences that build employee capability, confidence, and performance across all brands. • Design, update, and deliver new-hire and ongoing training programs that immerse employees in brand culture, products, and systems. • Deliver product training for new launches using creative, interactive methods to drive engagement and knowledge retention. • Create and maintain a monthly training calendar with clear class descriptions for employees and managers. • Partner with leaders to identify capability gaps and deliver targeted development that supports performance excellence. • Collaborate with managers to assess training needs, uphold performance standards, and deliver focused development opportunities. • Track training impact and provide actionable insights on employee performance and progression. • Support professional development initiatives across all brands and contribute to special training projects. • Develop accessible, engaging digital learning solutions that support continuous development and scalable training delivery. • Create and maintain online learning content using Litmos and Articulate, ensuring materials are current, interactive, and effective. • Communicate training updates and share resources through Viva Engage and other internal platforms. • Foster a positive and engaging learning environment that strengthens connection, confidence, and brand advocacy. • Act as a brand ambassador for new hires, creating an engaging and supportive onboarding experience from day one. • Occasionally support Contact Center operations by handling service interactions to stay connected to team workflows and customer needs.

Role Description As a Contact Centre Sales Agent, you are the critical link between curiosity and conversion. You’ll serve as a trusted advisor, guiding prospective guests and travel partners through the vacation planning journey with confidence, enthusiasm, and expertise. You’ll manage inbound and outbound leads, actively engage warm prospects, and convert interest into bookings using a consultative, relationship-based sales approach. If you’re energized by closing sales, delivering standout guest experiences, and growing in a fast-paced, customer-first environment, we invite you to join our high-performing sales team. Here, sales enablement meets purpose—and your success fuels our guests’ unforgettable journeys. Qualifications - Goal-Oriented – You thrive in a target-driven environment and love achieving (and exceeding) quotas. - Consultative Selling – You ask smart questions, listen actively, and guide customers to the right-fit product. - CRM Fluency – You’re confident navigating Salesforce to manage leads, track activity, and drive conversions. - B2B/B2C Savvy – You understand the nuances of both guest-facing and trade-partner support. - Relationship Builder – You’re authentic, engaging, and skilled at building rapport that drives repeat business. - Team Player – You share wins, collaborate generously, and contribute to a positive sales culture. - Remote Structured Environment Readiness - You bring experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures. - Schedule Flexibility - You’re adaptable and able to support a 7-day contact center operation through rotating shifts, including mornings, evenings, weekends, and occasional holidays based on business needs. - Peak Season Commitment - You’re willing to step in during high-volume periods and support overtime needs when demand increases. - Industry Commitment - You’re open to becoming TICO Certified (Travel Industry Council of Ontario) within your first 60 days of employment, with TTC covering the cost of your initial certification attempt. - Ability to start full-time if hired, on June 17, 2026. Requirements - Convert qualified leads into bookings by engaging with guests through phone, email, and chat using a strategic consultative sales approach. - Own your sales pipeline in Salesforce—log all activity, track follow-ups, and manage your portfolio of opportunities to closure. - Drive revenue across both B2C and B2B channels by recommending the right travel experiences based on each guest’s or advisor’s needs. - Maximize performance through disciplined lead follow-up, thoughtful discovery, and consistent outbound re-engagement. - Deliver exceptional service while achieving KPIs tied to conversion, retention, call quality, and guest satisfaction. - Stay current on product offerings, brand promotions, and travel trends to maintain expertise and credibility. - Contribute to team success by participating in enablement sessions, sharing best practices, and hitting collective goals. - Build loyalty and repeat business through personalized service and long-term relationship building. Benefits - Competitive Compensation - $19.35 CAD/hour plus performance-based incentives. - Earn More with Uncapped Incentives: Along with a base rate of $19.35/hour, this role offers uncapped performance-based incentive opportunities. High performers typically average about $10,000 in additional annual incentive earnings, with top performers earning even more. - Growth Opportunities - Access to a learning budget, professional training programs, and career advancement pathways. - Purpose-Driven Perks - Paid volunteer days and participation in sustainability-focused initiatives.