• Make an average of 50 outbound calls per hour using an automated dialer system to offer, explain, and schedule free in-home or virtual health evaluations with licensed providers • Approximately 85% outbound and 15% inbound calls • Utilize pre-approved scripts to ensure consistent and accurate communication with members • Overcome objections using effective rebuttals to help members prioritize their health • Confidently present a product's value and guide prospects toward a 'yes' without sounding pushy • Utilize multiple systems to schedule providers for in-home or virtual evaluations • Adjust, reschedule, or cancel appointments as requested • Meet daily performance metrics including appointments, calls, handle time, and productivity • Be available to complete overtime when required based on business needs • Participate in peer side-by-side coaching as needed • Follow HIPAA guidelines to protect member privacy

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Cogstate Clinicians are clinical psychologists or neuropsychologists responsible for delivering remote clinical interviews and cognitive assessment batteries to subjects with preclinical dementia, enrolled in a pharmaceutical clinical trial. - Cogstate provides all consultants with comprehensive, fully compensated training on general Cogstate operational policies, study-specific procedures, customized clinical interviewing skills, and virtual cognitive assessment prior to performing remote scale administrations. - Regular supervision and ongoing recalibration of clinical skill set will be provided. - These are contract positions. - They are fully remote. - Hired employees will work on an as-needed basis based on their schedule. Qualifications - Master’s or Doctorate degree in clinical psychology/neuropsychology/behavioral neurology, or related field. - Formal training in clinical interviewing and cognitive assessment. - Minimum of 2 years of relevant experience with direct clinical interviewing and psychological assessment in clinical research industry, academic or clinical settings. - Direct experience with cognitive/behavioral/functional assessment of neurological/psychiatric populations. - Ability to meet deadlines, being highly organized and methodical, with attention to detail to ensure delivery. - Proficiency with MS Office, including Word and Excel, email, teleconference platforms such as Skype, Zoom or other similar applications, and cloud-based storage service. - Korean fluency. Requirements - Remotely administering semi-structured clinical interview assessments and cognitive battery of tests to study subjects and caregivers. - Remotely delivering computerized and traditional cognitive assessments via a tele-health platform. - Scoring completed scale administrations. - Participating in regular clinical skill recalibration activities. - Providing reviews of completed neuropsychological test batteries for central monitoring of data to ensure accuracy in administration and scoring and contribute to the overall success of a clinical trial. - Reviewing response forms and recordings of remote scale administrations and offering feedback to raters via email and telephone communications. Company Description At Cogstate, we’re advancing the science of brain health - making it faster, easier, and more accurate to assess cognition across clinical trials, healthcare settings, and everyday life. - Our digital cognitive assessments are trusted by researchers, clinicians, and pharmaceutical partners around the world, helping to drive breakthroughs in neuroscience and improve outcomes for people living with neurological conditions. - Founded on decades of cognitive science and backed by rigorous validation, Cogstate’s assessments are used in more than 150 countries and over 2,000 clinical trials. - Our global team of experts - spanning psychology, data science, operations, and technology - works together to solve complex challenges in brain health assessment, always with a patient-first mindset. - Whether we’re supporting a multinational Alzheimer’s trial or developing tools to bring cognitive testing into routine care, our work is meaningful, collaborative, and constantly evolving. - At Cogstate, we’re not just imagining the future of brain health - we’re building it.

• Serve as the first point of contact for patients regarding billing questions, account balances, setting up payment plans, and create new or add charges to existing AccessOne accounts by handling inbound and outbound patient interactions with a high degree of professionalism, empathy and efficiency • Review patient accounts, verify balances, and provide clear explanation of statements and adjustments • Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance and information about products, services and policies, and escalate complex issues when necessary while maintaining ownership of the patient’s experience • Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism • Collaborate with internal teams to share patient insights and support continuous improvement • Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies • Other tasks or projects as needed or assigned

• Provide support to the department you are assigned with various tasks. (Pre-Litigation). • Set up claims and follow up on coverage and policy limits. • Draft LORs. • Send Welcome Letters to clients. • Relabeling file documents and securing clean client records. • Order Police Reports. • Request Med Pay. • Disengagement letters to providers / clients (using template and with attorney approval). • Order medical records & bills. • Send medical referrals. • Generate disbursement sheets. • Send Open Records Requests to Police Department (using template) and Non-Spoliation Letter (using template). • Handle case load (Cases with attorney supervision). • Provide support for the attorney's case load. • Handle client communication.