CEO LAWYER

• Provide administrative support including email and calendar management • Schedule meetings, appointments, and virtual calls across time zones • Prepare and format documents, reports, and correspondence • Manage data entry, file organization, and digital record-keeping • Assist with client communications and follow-ups as needed • Support internal projects, task tracking, and deadlines • Coordinate with team members to ensure operational efficiency • Handle confidential and sensitive information with discretion

• Maintain a caseload of approximately 50-60 personal injury files and manage cases from the point of filing a complaint to its resolution. • Independently handle the day-to-day calendaring of internal and, external deadlines related to each case being managed. • Develop case strategy and provide leadership and direction to case managers and intake specialists. • Regularly consult with clients and third parties to effectively move cases forward and to a successful conclusion. • Perform monthly case reviews to ensure clients receive proactive communication at least once a month. • Enter client notes and case relevant details into the Case Management System. • Conduct intense point-related research and analyze case-specific legal issues to prepare documentation for the managing attorney. • Prepare legal documents such as complaints, government claims, motions, briefs, and memorandums of law for attorney to review and file or submit. • Review or prepare responses to discovery demands. • Prepare for statements/ depositions/mediations/court proceedings. • E-file all court documents in state and federal court. • Coordinate the service of summons and complaints. • Summarize medical records and depositions transcripts. • Prepare trial binders and exhibits. • Conduct an evaluation for 998 offers at each stage of litigation. • Other tasks as requested by the attorney. • Work collaboratively with the team, including staff members at all levels of experience and knowledge. • Cultivate relationships with the Firm's clients. • Communicate with the managing attorney regarding case load and specific cases requiring further direction. • Communicate with opposing counsel and court staff. • Relay any negotiation and settlement offers to client and attorney. • Adhere to the Firm's policies and procedures, Perform 80% of work time as productive billable hours. • Review and input all pertinent KPIs as set forth by the managing attorney.

• Serve as the primary HR authority for Markarian Law Group • Advise ownership and operations on all employee relations matters • Maintain full compliance with California, federal, and applicable employment laws • Lead development, implementation, and enforcement of HR policies and procedures • Manage full cycle recruiting for all departments • Coordinate virtual and domestic hiring • Oversee onboarding, orientation, and training framework • Ensure all new hires are compliant with documentation and policy acknowledgments • Lead all employee complaints, investigations, and conflict resolution • Provide documentation, findings, and recommendations to leadership • Support lawful, defensible disciplinary actions and terminations • Build and oversee performance management systems including reviews, PIPs, and corrective actions • Partner with leadership on coaching, leadership training, and staff development • Support culture stability, accountability, and morale • Oversee payroll processes in coordination with operations • Manage benefits enrollment, renewals, and employee communication • Ensure compliance with wage and hour laws, leave laws, and recordkeeping • Support hiring, classification, onboarding, and performance management of virtual assistants and global contractors • Ensure proper role classification and contractor compliance procedures • Help establish virtual accountability systems • Generate HR reports and KPI updates • Track turnover, headcount, attendance, compliance, and training progress • Participate in strategic planning and organizational growth initiatives

• Provide support to the department you are assigned with various tasks. (Pre-Litigation). • Set up claims and follow up on coverage and policy limits. • Draft LORs. • Send Welcome Letters to clients. • Relabeling file documents and securing clean client records. • Order Police Reports. • Request Med Pay. • Disengagement letters to providers / clients (using template and with attorney approval). • Order medical records & bills. • Send medical referrals. • Generate disbursement sheets. • Send Open Records Requests to Police Department (using template) and Non-Spoliation Letter (using template). • Handle case load (Cases with attorney supervision). • Provide support for the attorney's case load. • Handle client communication.

• Provide support to the department you are assigned with various tasks. (Pre-Litigation). • Set up claims and follow up on coverage and policy limits. • Draft LORs. • Send Welcome Letters to clients. • Relabeling file documents and securing clean client records. • Order Police Reports. • Request Med Pay. • Disengagement letters to providers / clients (using template and with attorney approval). • Order medical records & bills. • Send medical referrals. • Generate disbursement sheets. • Send Open Records Requests to Police Department (using template) and Non-Spoliation Letter (using template). • Handle case load (Cases with attorney supervision). • Provide support for the attorney's case load. • Handle client communication.

• Review emails and chats constantly for new leads, file setups, audits, or other requested needs. • Organize contracts, termination letters, photos, and other documents on Dropbox. • Answer all the inbound calls, clients, and leads with great customer service skills. • Transfer calls to the right member of the team when needed. • Set up Filevine projects for new clients or the tools requested. • Register all the comments, observations, and updates. • Review and look for new contracts to be registered into Filevine. • Follow up on the leads assigned, ensure a great quality interaction, and clean up the old leads. • Answer new potential clients, ask probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist. • Complete the intake process of a new client to be transferred to the Pre-Litigation department. • Send the submission emails to the Pre-Litigation department for new clients to start the case (notification). • Complete clinic referrals, taking into consideration the client's location. • Participate in stand-up meetings, dailies, weeklies, and monthly meetings. • Close contracts.

• Handle litigation cases from filing to trial • Negotiate settlements and draft legal agreements • Advocate for clients in court, depositions, and mediations • Build strong client relationships and provide top-tier legal representation

• Own, extend, and optimize our AWS-based orchestration layer that powers lead routing, intelligent filtering, and automated chase sequences across the full intake lifecycle • Design, build, and maintain integrations across our core GTM stack: HubSpot, Filevine, PandaDoc, Aloware, Zoom, and CTM—ensuring seamless data flow and system reliability • Monitor data integrity across platforms, proactively diagnosing sync issues, schema changes, and upstream anomalies before they impact business operations • Develop and deploy automations that improve speed-to-contact, conversion rates, and overall intake efficiency • Build and extend custom HubSpot UI extensions that streamline intake workflows and surface critical data to operators • Develop internal tools, dashboards, and React-based components that empower teams to self-serve—reducing dependency on engineering for day-to-day needs • Build and maintain landing pages with forms for lead capture—clean, performant, conversion-optimized (React, Tailwind) • Support marketing with ad platform integrations (Google Ads, Meta) for attribution, conversion tracking, and campaign optimization • Design and build AI-powered agents for lead qualification, automated follow-up sequencing, and intelligent document processing • Leverage LLMs and emerging AI tools to accelerate experimentation, streamline workflows, and create intelligent automation across the GTM stack • Develop systems that extract and surface actionable insights from lead, case, and operational data—enabling smarter decision-making at scale • Partner in the design and building of a centralized data warehouse to support business intelligence, reporting, and strategic decision-making • Architect and maintain ETL pipelines that consolidate data from HubSpot, Filevine, and other operational systems into reliable, queryable datasets • Collaborate with stakeholders across the firm to translate ambiguous business questions into testable data models and reporting frameworks • Develop predictive models for case settlement valuations, leveraging historical case data and outcome patterns to inform case strategy • Manage multiple projects and shifting priorities in parallel, balancing speed with quality • Move fluidly between AWS infrastructure, API integrations, SQL analysis, and frontend development as the work demands • Perform end-to-end testing across systems (e.g., lead submission → HubSpot → orchestration layer → Filevine → case creation) • Document architectural decisions, system behaviors, and operational tradeoffs—building institutional knowledge that scales beyond any single person

• Review emails and chats constantly for new leads, file setups, audits, or other requested needs. • Organize contracts, termination letters, photos, and other documents on Dropbox. • Answer all the inbound calls, clients, and leads with great customer service skills. • Transfer calls to the right member of the team when needed. • Set up Filevine projects for new clients or the tools requested. • Register all the comments, observations, and updates. • Review and look for new contracts to be registered into Filevine. • Follow up on the leads assigned, ensure a great quality interaction, and clean up the old leads. • Answer new potential clients, ask probing questions, and follow the process to complete the sign-in or escalate the call to an Intake Specialist. • Complete the intake process of a new client to be transferred to the Pre-Litigation department. • Send the submission emails to the Pre-Litigation department for new clients to start the case (notification). • Complete clinic referrals, taking into consideration the client's location. • Participate in stand-up meetings, dailies, weeklies, and monthly meetings. • Close contracts.

• Assist with file creation for newly signed cases, ensuring all client information and documentation are properly entered and organized. • Coordinate client services by scheduling appointments and setting up clients with the nearest approved medical provider. • Prepare and send additional documentation as needed, including termination letters, disengagement letters, and other case-related correspondence during the intake phase. • Draft and send emails and communications to different departments within the firm, providers, and internal team members as necessary. • Support Intake with additional administrative tasks and projects as assigned. • Always ensure compliance with firm procedures and maintain confidentiality standards.