• Serve as the first point of contact for patients regarding billing questions, account balances, setting up payment plans, and create new or add charges to existing AccessOne accounts by handling inbound and outbound patient interactions with a high degree of professionalism, empathy and efficiency • Review patient accounts, verify balances, and provide clear explanation of statements and adjustments • Use judgment and problem-solving skills to resolve inquiries, troubleshoot issues, and provide accurate guidance and information about products, services and policies, and escalate complex issues when necessary while maintaining ownership of the patient’s experience • Meet quality, accuracy, and service-level standards while maintaining empathy and professionalism • Collaborate with internal teams to share patient insights and support continuous improvement • Protect patient privacy and adhere to HIPAA, financial compliance requirements, and organizational policies • Other tasks or projects as needed or assigned

• Provide support to the department you are assigned with various tasks. (Pre-Litigation). • Set up claims and follow up on coverage and policy limits. • Draft LORs. • Send Welcome Letters to clients. • Relabeling file documents and securing clean client records. • Order Police Reports. • Request Med Pay. • Disengagement letters to providers / clients (using template and with attorney approval). • Order medical records & bills. • Send medical referrals. • Generate disbursement sheets. • Send Open Records Requests to Police Department (using template) and Non-Spoliation Letter (using template). • Handle case load (Cases with attorney supervision). • Provide support for the attorney's case load. • Handle client communication.

• Provide on-platform virtual behavioral health care to adolescents and young adults • Deliver prevention, wellness promotion and psychoeducation through structured coaching sessions • Assist with warm handoffs to Care Coordinators & support case management • Offer Behavioral Health/ Wellness Coaching interventions • Develop individualized care plans to effectively goal set and action plan for positive behavioral change • Conduct risk assessment and mitigation • Address determinants of positive mental health • Support users in identifying problem areas, obstacles, and actionable steps towards wellness goals • Deliver drop-in and single-chat wellness coaching • Provide warm handoffs to Care Coordination Team and support with case management • Facilitate goal-setting based on immediate individual needs • Conduct mental health & wellness screenings and progress monitoring • Identify users experiencing or at risk of social, emotional, or behavioral difficulties • Conduct risk assessment and mitigation • Support users experiencing crisis and facilitate referrals as needed • Moderate journals, goals, and user-submitted content in line with policy and compliance standards • Conduct risk assessment through written content • Encourage safe engagement relevant to presenting issues • Attend and actively participate in clinical supervision • Complete all mandatory in-house training and professional development • Attend team and performance management meetings • Maintain accurate and timely records according to Kooth policies • Support operational processes to ensure consistent service delivery • Liaise with other professionals as needed around safeguarding and care concerns • Maintain certification or licensure (as applicable)

• Serves as a messenger and conveyor of faith, mission, and purpose • Interacts with companies, their employees, and the community • Makes brief visits to company worksites to interact with employees • Visits employees or immediate family members where care can be expressed • Provides referral service and acts as coordinator for specialized assistance • Assists in the planning and conduct of funerals for employees or immediate family members • Provides post-termination care for laid-off or terminated employees • Participates in new employee orientation to explain the Employee Care Service