Senture, LLC

Role Description In this role, your primary footprint will be providing support on the HR Security team. You will assist with ensuring all employees meet specific I-9, Background, and other hiring standards and requirements. This position will assist in comprehensive auditing processes to further promote the integrity of our hiring and offboarding processes. You will provide support to ensure the employee lifecycle is in compliance with relevant policies, laws, regulations, regulatory guidance, and self-regulatory organization rules. - Provide support to the HR Team as it pertains to all elements of the employee life cycle, starting with new hire standards, through to off-boarding processes. These processes may include, but are not limited to: - Background checks - Unemployment verification - WOTC - I-9s - Termination reviews - Identification verification - Employment verification - Assisting with weekly, monthly, and all requested audits pertaining to the employee life cycle. - Documenting and tracking compliance actions by completing dashboards, reports, logs, and records. - Providing support for all other HR functions as required and requested by the supervisor or other management. Must be willing to work onsite in McAllen, TX as needed. This position has the ability to be fully remote. Qualifications - High School Diploma or GED Required. - 2+ years of proven experience in an HR-related field. - Ability to work onsite in McAllen, TX as needed. - Working understanding of human resource principles, practices, and procedures. - Excellent analytical skills, including knowledge of Excel with a mind geared towards maximizing efficiencies and process improvements. - Proficient with Microsoft software. - Excellent written and communication skills. - Excellent time management skills with a proven ability to meet deadlines. - Must maintain the highest level of confidentiality. - Excellent organizational skills and attention to detail. - Ability to do business with an absolute commitment to the Senture and TP Values. - Ability to successfully complete any pre-hire requirements potentially including a drug screen or background investigation. Company Description Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Act as the main POC for employees regarding all ADA and religious accommodation requests and engaging in the interactive process. • Document/implement/and communication final determination as appropriate. • Track all ADA accommodation end dates engaging with employees regarding next steps. • Assist with payroll inquiries related to any paid time off policies and procedures. • Respond to all ADA and Leave inquiries within established SLAs. • Other job duties as assigned.

Role Description Our Customer Service Agents are at the core of everything we do. They play a vital role in our success, and we’re looking for motivated, energetic individuals to join our growing team. If you enjoy helping others and thrive in a fast-paced environment, this could be the perfect opportunity for you. - Handle both inbound and outbound calls, assisting customers while adhering to established protocols and guidelines. - Use multiple web-based systems to resolve inquiries and deliver a high level of customer service with every interaction. Schedule: - Monday–Friday, with potential weekend shifts - Operating hours: 9:00 AM – 11:00 PM EST - Candidates should be flexible and expect later shifts Important Details: - This position requires government clearance - Start date is contingent upon clearance approval Work From Home: - This is a remote position, and Senture provides all necessary equipment. - Important: You must complete assessments! - Recruiters will not review your application submission until all assessments are complete. - At the end of the application, you’ll see a screen titled “Digital Interview.” - Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. - Assessments must be completed before moving forward in the process. Qualifications - High School Diploma or GED - Must have US Citizenship - Must be able to obtain and maintain required government clearance - Prior FMCSA experience - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass preemployment criteria testing and internet speed test - Candidates must meet the following requirements to work from home: - Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. - Must be able to meet the minimum internet speed requirements for specific program - Hotspots, satellite and wireless internet service is NOT allowed for this role. - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Responsibilities - Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. - Document each customer's inquiry information into a database. - Verify customers' information, making corrections and updates as needed. - Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. - Follow-up with callers as necessary. - Use statistical contact center data to make improvements to performance. - Outbound calling for surveying to obtain client specific information. - Shift and Schedule adherence.

Role Description Senture delivers high-quality inbound and outbound customer care support for a wide range of federal, state, and commercial clients. Our Customer Service Agents are at the core of everything we do. They play a vital role in our success, and we’re looking for motivated, energetic individuals to join our growing team. In this role, agents handle both inbound and outbound calls, assisting customers while adhering to established protocols and guidelines. You’ll use multiple web-based systems to resolve inquiries and deliver a high level of customer service with every interaction. - Schedule: Monday–Friday, with potential weekend shifts - Operating hours: 9:00 AM – 11:00 PM EST - Candidates should be flexible and expect later shifts - This position requires government clearance - Start date is contingent upon clearance approval - Candidates must be willing to go to London, KY or McAllen, TX locations to complete fingerprinting This is a remote position, and Senture provides all necessary equipment. Important: You must complete assessments! Recruiters will not review your application submission until all assessments are complete. At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications - High School Diploma or GED - Must have US Citizenship - Must be able to obtain and maintain required government clearance - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass preemployment criteria testing and internet speed test - Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office - Must be able to meet the minimum internet speed requirements for specific program - Hotspots, satellite and wireless internet service is NOT allowed for this role Responsibilities - Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction - Document each customer's inquiry information into a database - Verify customers' information, making corrections and updates as needed - Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible - Follow-up with callers as necessary - Use statistical contact center data to make improvements to performance - Outbound calling for surveying to obtain client specific information - Shift and Schedule adherence

• Provide exceptional customer service support via phone while following protocols and guidelines. • Use various web-based systems to answer customer inquiries. • Document each customers inquiry information into a database. • Verify customers information, making corrections and updates as needed. • Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. • Follow-up with callers as necessary. • Use statistical contact center data to make improvements to performance. • Outbound calling for surveying to obtain client specific information.

• Deliver Tier 1 service desk support for various stakeholders, including insurance issuers, agents, web brokers, CMS/CCIIO application users, Health Insurance Exchanges, and state agencies • Assist with account access issues, such as password resets and unlocking accounts for marketplace applications, including COTS products like TIBCO MFT • Log user inquiries in ServiceNow and assign them to the appropriate internal groups before escalating to Tier 2 support • Triage inquiries based on marketplace functions and direct them to the relevant marketplace systems or CCIIO business groups, utilizing skills and knowledge acquired through training • Provide general policy information as supplied by business owners and Tier 2 systems • Offer process guidance to requesters based on information provided by business owners and Tier 2 support teams • Perform other duties and tasks as assigned

• Manage cradle-to-grave contract activities: review RFIs/RFPs, support proposal drafting, negotiate terms, and oversee contract award and execution. • Draft, review, and approve contract documents, statements of work, task orders, and modifications. • Ensure compliance with FAR, DFARS, CAS, and company policies. • Identify, assess, and mitigate contractual and regulatory risks; develop corrective action plans when needed. • Lead negotiations on terms and conditions, pricing provisions, deliverables, and contract modifications. • Administer contract performance, change orders, and closeout activities. • Prepare for and support government audits and inquiries. • Manage CPARS reporting and maintain accurate, audit-ready contract files and documentation. • Act as the primary point of contact for contracting officers and program officials. • Collaborate with Legal, Finance, Program Management, and Business Development to align contract terms with operational and financial objectives. • Maintain and refresh GSA schedule contracts, ensuring compliance with pricing, reporting, and tracking requirements.

Role Description The Healthcare Customer Advocate will be responsible for handling both inbound and outbound calls to support our healthcare client providing service to residents of Oklahoma. In this role, agents are expected to deliver exceptional customer service by adhering to established protocols and guidelines. They will utilize various web-based systems to efficiently address and resolve customer inquiries, ensuring a seamless and satisfactory experience for each caller. This position is fully remote and open to individuals who reside in the state of Oklahoma. Important: - At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process. Qualifications - High School Diploma or GED - Must be a resident of the state of Oklahoma - Prior call center or customer service experience highly desired - Effective verbal and written communication skills - Ability to multi-task - Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs - Ability to sit for extended periods of time - Ability to successfully pass a background investigation and drug screen - Must successfully pass preemployment criteria testing and internet speed test Requirements - Enclosed and secure work area with zero distractions - Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office. - Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload. - Hotspots, satellite and wireless internet service is NOT allowed for this role. Responsibilities - Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction. - Document each customers inquiry information into a database. - Verify customers information, making corrections and updates as needed. - Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible. - Follow-up with callers as necessary. - Use statistical contact center data to make improvements to performance. - Outbound calling for surveying to obtain client specific information. - Shift and Schedule adherence. Equal Opportunity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Overview At Senture, a TP company we believe in the power of inspiration. We believe in the strength of innovation. And most importantly, we believe in the heart of the people. Were looking for bright minds, creative influencers, and status-quo challengers who need a platform for their ideas to shine. A forum where they can speak their truth. Where they can be authentic, integrity is part of the organizations DNA. Theres a safe space for them to be heard, where ideas can transcend all boundaries, and they are respected beyond labels. You've got the skills and motivation. We've got the tools, the technology, and the development programs. We will design the right career path and support your professional growth right from the start. We will encourage you to display your individuality. We will guide you to achieve the right work-life balance. We will foster the power of communication and motivate teamwork. We will embrace collaboration efforts with other bright minds to deliver the best outside-the-box ideas. Together, we create the right combination that tackles any customer service industry challenge. Together, we will build the best digital business integration solutions for the worlds biggest brands. We are actively hiring for an HR Assistant I (Security).In this role, your primary footprint will be providing support on the HR Security team. In this role, you will assist with ensuring all employees meet specific I-9, Background, and other hiring standards and requirements. This position will assist in comprehensive auditing processes to further promote the integrity of our hiring and offboarding processes. You will provide support to ensure the employee lifecycle is in compliance with relevant policies, laws, regulations, regulatory guidance, and self-regulatory organization rules.Must be willing to work onsite in McAllen, TX as needed. Qualifications - High School Diploma or GED Required. - 2+ years of proven experience in an HR-related field. - Ability to work onsite in McAllen, TX as needed - Working understanding of human resource principles, practices, and procedures. - Excellent analytical skills, including knowledge of Excel with a mind geared towards maximizing efficiencies and process improvements. - Proficient with Microsoft software. - Excellent written and communication skills - Excellent time management skills with a proven ability to meet deadlines. - Must maintain the highest level of confidentiality. - Excellent organizational skills and attention to detail. - Ability to do business with an absolute commitment to the Senture and TP Values. - Ability to successfully complete any pre-hire requirements potentially including a drug screen or background investigation. Responsibilities - Provide support to the HR Team as it pertains to all elements of the employee life cycle, starting with new hire standards, through to off-boarding processes. These processes may include, but are not limited to, background checks, unemployment verification, WOTC, I-9s, termination reviews, identification verification, and employment verification. - Assisting with weekly, monthly, and all requested audits pertaining to the employee life cycle. - Documenting and tracking compliance actions by completing dashboards, reports, logs, and records. - Providing support for all other HR functions as required and requested by the supervisor or other management. This position has the ability to be fully remote. Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.

• Conduct thorough pre-screening of all assigned candidates, managing a high volume of applicants and communications. • Administer assessment tests and conduct interviews using behavioral questions via phone or virtual meeting platforms. • Track and manage candidate information using spreadsheets, ATS, and other software. • Meet and exceed recruitment goals and metrics. • Deliver outstanding customer service to candidates, employees, and team members. • Guide candidates through the hiring and onboarding process, ensuring a positive candidate experience. • Build and maintain a pipeline of active and passive candidates. • Network within the community to establish relationships with key partners. • Adhere to all regulations, ensuring a fair and equitable recruitment process. • Perform additional duties as required.