• Lead the global TSD strategy across key markets, building and managing high-impact distributor partnerships, driving revenue growth, and optimizing pipeline and partner performance. • Accelerate partner-led revenue by aligning joint business plans, enabling co-selling, positioning partners as trusted advisors, and tracking KPIs to maximize pipeline, conversion, and MRR. • Oversee global partner enablement programs, including onboarding, training, and certifications, ensuring partners have the tools, resources, and support to succeed. • Design and manage partner programs, tiered benefits, and incentive structures, including commissions, to drive engagement, ROI, and measurable growth. • Streamline partner operations, remove roadblocks, optimize workflows, and drive adoption of partner portals and rules of engagement for consistent global execution. • Monitor partner performance, pipeline, and market trends, translating insights into actionable strategies to expand partnerships, prevent churn, and support growth. • Align partner initiatives with Sales, Marketing, IT, Product, and Customer Success, leading system and process improvements to ensure strategic execution and global visibility.

• Serve as the primary technical point of contact for Stainless's most strategic customers • Build and maintain strong relationships with technical stakeholders at customer organizations • Investigate, triage, and resolve complex technical issues, coordinating across engineering, product, and support teams • Manage escalations effectively, ensuring customers feel heard and issues are resolved quickly • Track and organize dozens of customer requests, issues, and initiatives across multiple accounts simultaneously • Translate customer needs and feedback into actionable insights for the product and engineering teams • Develop deep expertise in the Stainless platform and stay current with customer use cases • Proactively identify risks to customer satisfaction and work to address them before they escalate • Conversely, also identify areas for expansion for the customer to use new products and services!

• Assist new customers with onboarding, platform setup, and user training to ensure a smooth start. • Educate customers on product features, updates, and best practices to maximize value and adoption. • Track customer usage and engagement to identify risks, opportunities, and areas for improvement. • Serve as primary point of contact for assigned customers, responding promptly to inquiries and requests. • Monitor customer satisfaction, gather feedback, and proactively address concerns to support retention. • Maintain accurate records of customer interactions, account status, and feedback in CRM and success tools. • Work with Sales, Support, and Product teams to troubleshoot issues and escalate them when necessary. • Support renewal processes and help identify potential upsell or cross-sell opportunities. • Provide data and materials for customer success plans and participate in internal or customer-facing reviews as needed. • Promote customer awareness of new features, enhancements, and recommended workflows.

• Serve as a Subject Matter Expert on all apexportal solution with a deep understanding of how those solutions can address client needs. • Demonstrate deep understanding of clients’ business – challenges, opportunities, goals, etc. • Expand and maintaining the current relationship is not enough • Develop and drive strategies that lead to increased customer adoption and satisfaction • Lead customer engagement touch points such as Executive Business Reviews and process or technical team alignment • Identify opportunities and incremental business on assigned accounts through active cross and upsell strategies • Participate in achieving department goals through identifying additional services opportunities to installed clients. • Ensure C-level executives at client organizations achieve their desired outcomes and gain maximum value from our solution • Build and sustain relationships across customers from C-level executives to administrative personnel through regular meetings, understanding their needs, and offering tailored solutions • Develop customers who will provide positive references for prospects • Lead and align administrative and technical teams both within apex and with the customer to drive process and technical priorities to completion • Advocate for and address customers’ product, technology, and service needs internally • Assess client usage, performance, and satisfaction, and align their business objectives with our solutions • Develop deep knowledge of apex solutions • Lead base-level demos of apex products for customer knowledge and growth