Role Description The Change Management Lead is responsible for d esigning and driving a comprehensive, program-wide change management and user adoption strategy for a large-scale digital transformation initiative . The role ensures that new digital solutions are effectively adopted, embedded into operations, and supported by sustainable internal capabilities. This position operates across multiple concurrent projects, aligning stakeholders, standardizing approaches, and enabling consistent execution of change management practices. This role is offered as a 6-month contract initially , with potential to extend up to 1.5 years based on program needs. This role requires partial overlap with client working hours , including evening meetings , but candidates will have flexibility to self-manage their working hours (morning, afternoon, or evening) as long as outputs are delivered, and they are expected to coordinate with clients and teammates as needed. Key Responsibilities Program-Level - Define and implement a unified change management framework, standards, and methodologies across all projects - Develop and maintain a centralized change strategy and playbook, including stakeholder mapping, readiness assessments, and adoption metrics - Establish common tools, templates, and processes for communication, training, and change execution - Provide advisory on adoption risks, readiness, and mitigation strategies at the Program level - Coordinate change activities across projects to ensure consistency and avoid stakeholder fatigue - Support internal capability-building through coaching, workshops, and knowledge transfer to ensure long-term sustainability Project-Level - Support project teams in embedding change management activities into project plans and delivery frameworks - Review and guide development of project-level change plans, including communications, training, and adoption tracking - Ensure user experience, behavioral change, and adoption considerations are integrated into product and system requirements - Advise on adoption-related success criteria and ensure usability and onboarding are prioritized alongside technical delivery - Oversee user testing to validate real-world usability and readiness, not just functional performance - Support development of onboarding and support strategies for new systems and tools - Monitor adoption metrics and user feedback post-launch, identifying risks and driving corrective actions Execution & Enablement - Deliver targeted change management activities where direct involvement adds value (e.g. training, workshops) - Collaborate with cross-functional stakeholders to drive alignment and ensure effective implementation - Enable internal teams to independently sustain change management practices beyond the engagement Expected Outputs - Standardized change management framework, toolkit, and templates - Program-wide change strategy and playbook - Training and capability-building sessions for teams - Oversight and quality assurance of project-level change plans - Adoption tracking and readiness reporting with actionable insights Qualifications - 5+ years of demonstrated leadership experience in change management, digital transformation, or enablement roles across program- or multi-project environments - Change Management & Framework Expertise: Experience applying structured change management methodologies (e.g., PROSCI/ADKAR) in designing frameworks, playbooks, or standardized approaches across programs - Communication & Stakeholder Enablement: Ability to translate complex technical concepts into clear, user-centered messaging, training, and engagement plans, and effectively align both technical and non-technical stakeholders - Execution & Ownership: High level of ownership and initiative, with a collaborative and hands-on approach to driving change activities, supporting teams, and enabling internal capability-building - Problem Solving in Ambiguity: Comfort operating in ambiguous, fast-moving environments, with the ability to create structure, guide teams, and apply practical, delivery-oriented problem solving grounded in real-world constraints - Learning Agility: Strong learning agility and curiosity, with the ability to quickly build context across new domains, tools, or transformation initiatives, and apply learnings to improve adoption and delivery outcomes Engagement Terms - Competitive professional fee — the fee amount is positively correlated with the difficulty of the job, relevant experience, fit, and skill factors. - Remote Set-Up — fully remote, with a strong emphasis on ownership, asynchronous collaboration, and output-driven work. - Opportunities for collaboration and knowledge exchange with the leadership team.

• Develop, implement, and manage the account program successfully for designated Data Center customers. • Acts as the primary point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization. • Implement the program, sharing customer vision and expectations for internal alignment. Implements standard processes and tools that drive internal efficiencies and fosters uniformity of work. • Supports Strategic Account Manager to introduce additional Convergint offerings. Demonstrates value through an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies. • Drives collaboration between regions and divisions and ensures that best practices are implemented and shared across locations. Leads and assists with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable, and cost-effective manner. • Create meaningful and constructive relationships with all vendor technical teams. • Create and maintain the customer playbook. • Be a team player, team leader and work closely with our local offices (CTCs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell Convergint’s value proposition. • Be instrumental in the continued support and development of the vertical and practice, promote and be an advocate for Convergint’s Values and Beliefs. • Serves as SME to specific customers’ technical standards and procedures. • Maintain internal share point site for internal colleague support and training. • Responsible for the execution and delivery of new product solutions to customers and partners to ensure CTC’s ongoing competitive position for all product lines across EMEA and UK. • Oversees the product development lifecycle and has experience interacting with technical colleagues (project managers, engineers, specialists/technicians, sales, etc.). • Leads and coordinates product introductions, and updates. • Remain engaged on new and up and coming technologies. • Continue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects. • 25% to 50% travel in average. • Performs other duties and responsibilities as requested or required.

• Own the program in supporting CTCs management of projects across the Americas • Provide oversight and responsibility for management of the portfolio of projects executed and managed by Convergint team • Implement and maintain the account program, standards, procedures, and process for assigned account(s) • Act as the primary point of contact to clients for resolution of project and operational issues • Perform periodic project and program reviews, making recommendations for improvement • Drive consistency in communications and documentation with the customer(s) • Oversee the full life cycle of data center projects from design to completion • Create and maintain the customer playbook

• Management of Responsible Recycling Certification for designated facilities • Managing and maintaining the Clean Earth Disposal Vendor approved facility list • Conduct online and in-person compliance assessments and audits of disposal/recycling vendors to ensure risk-minimization • Coordinate the overall scheduling and tracking of audits for all disposal/recycling vendors, including vendor database management • Coordinate with the various stakeholders in the approval process to add or review vendors • Analyzing and evaluating opportunities to expand the use of our environmental management system • Development and implementation of environmental policies and programs • Perform comprehensive environmental audits with internal compliance team, in conjunction with local and state regulators, and by client representatives • Develop/participate Standard Operating Procedures for compliance with environmental permits • Travel as necessary to meet the demands of projects.