• Develop, implement, and manage the account program successfully for designated Data Center customers. • Acts as the primary point of contact on individual accounts, responsible for managing communications for all Convergint engagements. Becomes a subject matter expert on working with our customers through an understanding of their business needs and knowing how to navigate their organization. • Implement the program, sharing customer vision and expectations for internal alignment. Implements standard processes and tools that drive internal efficiencies and fosters uniformity of work. • Supports Strategic Account Manager to introduce additional Convergint offerings. Demonstrates value through an understanding of technologies and services to bring innovative solutions to our customers. Engages the support of internal resources and partners to introduce expertise that helps customers develop and implement their strategies. • Drives collaboration between regions and divisions and ensures that best practices are implemented and shared across locations. Leads and assists with continuous growth year after year, through innovative solutions delivered in a repeatable, scalable, and cost-effective manner. • Create meaningful and constructive relationships with all vendor technical teams. • Create and maintain the customer playbook. • Be a team player, team leader and work closely with our local offices (CTCs) and other strategic initiative teams across all regions to the highest levels of customer satisfaction and upsell Convergint’s value proposition. • Be instrumental in the continued support and development of the vertical and practice, promote and be an advocate for Convergint’s Values and Beliefs. • Serves as SME to specific customers’ technical standards and procedures. • Maintain internal share point site for internal colleague support and training. • Responsible for the execution and delivery of new product solutions to customers and partners to ensure CTC’s ongoing competitive position for all product lines across EMEA and UK. • Oversees the product development lifecycle and has experience interacting with technical colleagues (project managers, engineers, specialists/technicians, sales, etc.). • Leads and coordinates product introductions, and updates. • Remain engaged on new and up and coming technologies. • Continue to look at current technology with field understanding as a door to becoming more efficient and successful on all projects. • 25% to 50% travel in average. • Performs other duties and responsibilities as requested or required.

• Own the program in supporting CTCs management of projects across the Americas • Provide oversight and responsibility for management of the portfolio of projects executed and managed by Convergint team • Implement and maintain the account program, standards, procedures, and process for assigned account(s) • Act as the primary point of contact to clients for resolution of project and operational issues • Perform periodic project and program reviews, making recommendations for improvement • Drive consistency in communications and documentation with the customer(s) • Oversee the full life cycle of data center projects from design to completion • Create and maintain the customer playbook

• Management of Responsible Recycling Certification for designated facilities • Managing and maintaining the Clean Earth Disposal Vendor approved facility list • Conduct online and in-person compliance assessments and audits of disposal/recycling vendors to ensure risk-minimization • Coordinate the overall scheduling and tracking of audits for all disposal/recycling vendors, including vendor database management • Coordinate with the various stakeholders in the approval process to add or review vendors • Analyzing and evaluating opportunities to expand the use of our environmental management system • Development and implementation of environmental policies and programs • Perform comprehensive environmental audits with internal compliance team, in conjunction with local and state regulators, and by client representatives • Develop/participate Standard Operating Procedures for compliance with environmental permits • Travel as necessary to meet the demands of projects.

• Collaborate with program leaders to analyze current processes and develop and implement new workflows and initiatives in an effort to streamline operations. • Develop and maintain Salesforce dashboards and reporting tools to monitor operational performance and clinical KPIs • Use data to drive continuous improvement, adjust workflows, and proactively identify potential issues • Serve as a go-to resource for specialty clinicians for operational issues, workflows, and productivity questions. • Provide project management support for larger initiatives, including creating project plans and tracking milestones, timelines, progress, and action items to ensure timely and successful completion • Create and maintain program playbooks, toolkits, best practices, job aids, and business documentation to support scaling and operational consistency. • Own and manage recurring process audits, ensuring adherence to protocols, timely completion, and accurate submission of results; analyze findings to inform continuous improvement • Coordinate and track progress for in-house clinician education programs, including specialty program onboarding, to include schedule coordination, checklist management, and act as a concierge throughout the onboarding process. • Develop program performance reporting and present performance metrics in regular meetings with organizational leaders to align programmatic expectations and outcomes • Develop executive-level PowerPoint presentations for various stakeholders to communicate new initiatives, project status, program performance, helping to drive transparency and alignment on key projects and performance.