Enviri

• Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution • Actively manage multiple customers assigned to the team member’s roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing • Partner with Sales team to increase revenue growth of assigned account roster, including performing various sales-related activities to support account roster • Coordinate with cross functional teams to assign tasks to the correct departments • Maintain thorough and updated customer records • Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements • Responsible for all case management tied to the team member’s assigned accounts • Conduct research and work cross functionally to resolve or escalate problems • Regularly review, analyze, and prepare reports on the status of customers’ orders • Conduct proactive calls to ensure ongoing communication with existing customers • Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services • Perform other reasonably related tasks as assigned by management

• Responsible for expanding the Company’s business within pre-assigned territories • Achieving sales goals through acquisition of new customers and expansion of product line within existing customer base • Develop and target regional accounts and prospects in conjunction with the Director of National Accounts • Maintain current customers and acquire new customers by meeting or exceeding goals for territory revenue, growth objectives, account retention and customer service functions • Build relationships with current customers while growing revenue and profits • Communicate regulatory compliance issues to customers • Implement sales strategies to maximize revenue and profits • Assist with coordination and implementation of Regional and National account sales activities • Monitor and communicate sales performance against goals

• Developing and implementing change management strategies • Working closely with leadership, project teams, and business units • Developing comprehensive change management deliverables • Identifying and engaging key stakeholders • Developing and executing clear communications plans • Analyzing the potential impact of changes • Supporting the design and delivery of training programs • Monitoring progress and tracking key metrics

• Serve as the primary relationship owner for assigned territory accounts • Engage with customer to understand their needs/preferences and ensure we deliver accordingly as an organization • Manage account performance against territory quota and roster metrics • Conduct regular customer business reviews and present strategic insights cross-functionally • Proactively reduce churn and identify opportunities to expand service offerings • Quote accounts using the existing price book and strategic account approach • Answer customer questions and address concerns in an effective and timely manner • Monitor account health through analytics and proactive engagement • Drive lifecycle management for profiles, contracts, AR status, and onboarding of new accounts • Collaborate with CX Specialists to ensure order completeness and fulfillment • Partner with regional Territory Account Managers (TAMs) to generate new profiles and communicate approval status • Escalate service issues using the customer complaint tool and ensure closed-loop resolution • Generate actionable customer and performance reports to support operational and financial goals • Track customer satisfaction and monitor account performance • Mentor team members as assigned by management • Lead team huddles and meetings as requested • Perform other related tasks as assigned

• Acquires new customers by meeting or exceeding goals for growth objectives via telephone/video and periodic sales calls and presentations • This interaction includes the entire sales cycle from prospecting, maintenance (minimum 12 months from first invoice), proposals, contracts, price increases, cancellations and contract renewals • Build relationships with new customers while growing the revenue and profits through service changes, cross-selling and price increases • Implement sales strategies to maximize revenue and profits through maintenance and penetration of all assigned customers • Resolve problems and coordinate customer needs with Operations and/or Customer Experience group • Works as liaison between customers and accounts payable department for collection of receivables when requested • Actively participate in Regional Sales Meetings and overall regional strategies • Sell in a highly consultative manner, with ability to articulate the company value-proposition and the benefits of working with Clean Earth brand over other traditional waste services companies and direct competition • Create presentations for key sales prospects • Coordinate the development of sales objectives, territory and account selling strategies and ensures their execution • Completes territory forecasts • Respond and implement all steps to win incoming leads matching the revenue value outlined for this role • Make daily calls on new prospects within territory geography, along with identifying leads via a variety of internet websites, networking, key vendors and peers within local and national organizations • Monitor and communicate sales performance against goals through approved performance metrics • This is a hunter role, but also include a short time period for farming new accounts (minimum of 12 months) to sell deeper and offer additional Clean Earth services • Perform other reasonably related tasks assigned by management.

• Responsible for the marketing of slag aggregates for construction applications in the commercial, industrial and residential sector. • Responsible for the direct sales efforts to new and existing accounts in a large multi-state territory. • Working closely with contractors, government agencies, engineering firms, and municipalities to ensure customer needs are being met. • Establish relationships with customers and enhance the reputation and presence of Harsco as a supplier. • Promote Harsco’s aggregate products in a responsible and professional manner. • Achieve sales objectives for all assigned territories. • Formulate and execute a sales & marketing plan for each assigned territory. • Proactively promote aggregate products, identify potential new products and markets. • Prepare required reports in a concise and timely manner. • Answer questions from customers or individuals on product characteristics/performance and restrictions.

• Responsible for the marketing of slag aggregates for construction applications in the commercial, industrial and residential sector • Direct sales efforts to new and existing accounts in a large multi-state territory • Work closely with contractors, government agencies, engineering firms, and municipalities • Establish relationships with customers and enhance the reputation and presence of Harsco • Promote Harsco’s aggregate products in a professional manner with a commitment to strategic growth goals • Achieve sales objectives for assigned territories • Formulate and execute a sales & marketing plan for each territory • Proactively promote aggregate products, identify new products and markets • Monitor relevant competitor activity and recommend necessary actions

• Acquires new customers by meeting or exceeding goals for growth objectives via telephone/video and periodic sales calls and presentations • Build relationships with new customers while growing the revenue and profits through service changes, cross-selling and price increases • Implement sales strategies to maximize revenue and profits through maintenance and penetration of all assigned customers • Resolve problems and coordinate customer needs with Operations and/or Customer Experience group • Actively participate in Regional Sales Meetings and overall regional strategies • Create presentations for key sales prospects

• Develop and implement change management strategies • Work closely with leadership, project teams, and business units • Develop comprehensive change management deliverables • Identify and engage key stakeholders • Develop and execute communications plans • Proactively identify and address potential resistance • Analyze impact of changes • Support design and delivery of training programs • Monitor progress and track key metrics

• Expanding the Company’s business within pre-assigned territories • Achieving sales goals through the acquisition and development of new customers and expansion of the product line within the existing customer base • Developing and targeting regional accounts and prospects in conjunction with the Director of National Accounts • Maintaining current customers and acquiring new customers by meeting or exceeding goals for territory revenue, growth objectives, account retention and customer service functions via telephone and periodic sales calls and presentations • Building relationships with current customers while growing the revenue and profits through service changes and price increases • Communicating regulatory compliance issues to customers • Implementing sales strategies to maximize revenue and profits through maintenance and penetration of existing customers • Resolving problems and coordinating customer needs with Field Operations and/or Customer Service group • Selling in a highly consultative manner, articulating the company value-proposition and the benefits of working with Clean Earth brand over other traditional waste services companies • Creating presentations for key sales customers and prospects • Completing territory routing plans, territory forecasts and customer business reviews • Developing account specific strategies and plans and executing against those plans to win national and regional in the manufacturing and industrial market space • Monitoring and communicating sales performance against goals through approved performance metrics