• Create and maintain user and technical documentation, including detailed mapping logic for external stakeholders. • Validate mapping logic and ensure accuracy across systems and processes. • Analyze and resolve journaling and data filing issues using Cache tools, and develop corrective action plans. • Review and optimize Cache classes across all regions and environments. • Review, validate , and enhance SQL table-loading scripts (Historical Pulls) across multiple districts. • Monitor and evaluate upgrades to Cache/IRIS databases and Ensemble to ensure stable performance. • Assess high-availability configurations for Cache/IRIS and Ensemble , validating alignment with program goals. • Analyze legacy EMR extraction processes and recommend enhancements to meet evolving Cerner metadata requirements. • Conduct performance analyses and recommend improvements for Cache/IRIS databases and Ensemble configurations. • Support troubleshooting efforts with InterSystems to resolve database and server issues. • Prepare weekly Cache/IRIS issue reports summarizing challenges and resolutions. • Conduct gap analysis with Client Architects to identify additional features or capabilities needed for metadata and change management. • Perform quality assurance reviews on software code, interfaces, and technical configurations. • Prepare and maintain technical artifacts, including technical guides, SOAP/REST APIs , code libraries, and related documentation. • Support development of technical components for the program’s Natural Language Processing (NLP) toolset.

• Develop enterprise-wide learning strategies that support healthcare transformation goals across federal agencies • Analyze organizational training objectives, workforce capabilities, and performance gaps to design comprehensive learning ecosystems • Translate healthcare modernization policies, operational requirements, and technology changes into strategic learning roadmaps • Create scalable approaches that address the training needs of diverse healthcare roles, including clinical, administrative, and operational personnel • Establish strategic frameworks for measuring learning effectiveness, business impact, and alignment with mission outcomes • Ensure training strategies support regulatory requirements and compliance standards • Provide advisory support to senior leadership on learning strategy, performance support, and workforce capability development • Collaborate with cross-functional teams—including policy, technology, and operations stakeholders—to ensure integrated learning solutions • Incorporate adult learning principles, performance improvement methodologies, and instructional design best practices into strategy development • Evaluate and recommend tools, platforms, and technologies that strengthen the learning ecosystem • Present complex training strategies and recommendations to executive-level audiences

Overview HR Shared Services Representative This is a temp position through August 31st. Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin. The HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities 75% - Customer Service - Answer incoming inquiries with on-the-spot problem solving, critical thinking, and empathy in adherence with AskHR protocol and service standards. May respond to inquiries through case management software, chat, etc. and make outbound calls as necessary.  - Aid team members, leaders, providers, retirees, human resources (HR) personnel, and third parties with all HR Operation requests, such as, but not limited to: timecards, payroll, benefit enrollment, HRIS navigation, verification of employment, Medicare and Public Service Loan Forgiveness (PSLF) forms, learning management system, credentialing, personnel files, etc., while maintaining confidential and sensitive information.  - Provide first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel and third parties in addition to self-service tools. - Assist team members, leaders, and providers in all stages of the employee life cycle (onboarding, orientation, job changes, life events, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.  - Serve as a first contact to answer team member, leader, and provider questions about company correspondence and clarify any company communications and policies.  - Ability to pivot in a fast-paced and ever-changing environment regarding federal guidelines, company policies, compliance, processes, and current events.  15% - Departmental Support - Initiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).  - Participate in and share expertise during team meetings and training sessions.  - Advocates and facilitates escalated inquiries with market HR or Centers of Excellence as needed.  - Assist in the expansion of self-service tools and centralization of operational HR tasks.  10% - Research - Conduct routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned.  - Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary.  Qualifications Education: - Associates degree in HR, business, or technology (or applicable work experience) required. - Bachelors degree in HR, business, or technology (or applicable work experience) preferred. Experience: - Two years in customer service, HR or IT experience preferred. License(s)/Certification(s): - None

• Ensures compliance with federal, state, and company regulations regarding employee absences • Drafts leave-related legal correspondence • Manages leave assignments and escalations in case management system • Collaborates on policy changes and service improvements