DCX

Role Description The Home-Based Customer Service Specialist plays a key role in delivering a seamless, solutions-focused experience to clients across various industries. You will act as the voice of the company, handling inquiries, resolving service issues, and maintaining high levels of customer satisfaction. This role is ideal for someone with strong communication skills and a passion for delivering exceptional service, all while working from the comfort of your home. Qualifications - Bachelor’s degree in Communications, Business Administration, or a related field (preferred). - 1–2 years of experience in customer-facing roles such as call center, retail, or hospitality. - Strong verbal and written communication skills with a professional customer service tone. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Experience using phones, email, or live chat to support customers. - Familiarity with customer service tools and CRM platforms. - Strong understanding of service etiquette and professional communication. - Basic problem-solving and troubleshooting abilities. - Awareness of performance metrics such as response time, first-call resolution, and customer satisfaction. - Familiarity with industry-specific tools or platforms is an advantage. Requirements - Clear Communicator: Strong written and verbal English skills to communicate professionally with customers across various channels. - Customer-Focused: Actively listens, shows empathy, and prioritizes customer satisfaction in every interaction. - Solutions-Oriented: Resolves issues efficiently and accurately while maintaining a positive customer experience. - Detail-Oriented: Maintains accurate records of customer interactions and ensures data accuracy in all communications. - Goal-Driven: Meets or exceeds key performance metrics such as response time, first-contact resolution, and customer satisfaction scores. - Collaborative: Works effectively with internal teams to address service needs and support operational excellence. Benefits - Salary Range: PHP 30,000-35,000 - Industry: Environmental Services - Job Type: Full-time - Work Shift: 12:00 PM - 9:00 PM EST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description The DCX Home-Based Client Experience Associate will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include: - Strong attention to detail - Ability to work well with co-workers - Desire to learn new work skills Qualifications - Bachelor's degree in Marketing, Communications, Business Administration, or any related field - 1-3 years of experience in client experience or project management roles preferred - Strong verbal, written, and English communication skills - Proficient in both Microsoft and Google applications - Experience with Shopify or similar e-commerce platforms preferred Requirements - Strong communication skills and a passion for customer service - Strong desire to go above and beyond to ensure client satisfaction - Ability to professionally communicate via phone, email, and in person - Ability to determine urgency in required situations and act accordingly - Willing to learn new skills Benefits - Salary Range: Php 50,000 - Php 53,000 - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description The Logistics Specialist will report to a Supply Chain & Operations organization and play a critical role in supporting the company’s mission of delivering exceptional customer service and operational excellence. This role is responsible for overseeing order logistics, shipment coordination, freight communication, and post-shipment resolution while ensuring efficient and accurate supply chain operations. The ideal candidate is highly organized, detail-oriented, and proactive, with strong communication and analytical skills. This role works closely with warehouse teams, carriers, vendors, and internal departments to ensure inbound and outbound shipments move efficiently and customer expectations are consistently exceeded. Qualifications - Bachelor’s degree in Business Administration, Supply Chain, Logistics, Communications, or related field preferred. - 3–4 years of experience in logistics, supply chain, customer service, order management, or related operational support roles. - Strong verbal and written English communication skills. Requirements - Excellent communicator in both spoken and written English. - Strong administrative and organizational skills. - Excellent problem-solving and analytical abilities. - Strong customer service orientation and professionalism. - Ability to multi-task and prioritize effectively in a fast-paced environment. - Strong attention to detail and accuracy. - Ability to work collaboratively across multiple departments. - Passion for operational efficiency and continuous improvement. - Ability to handle customer inquiries and complaints professionally. Benefits - Salary Range: PHP 62,000. - Industry: Logistics / E-Commerce / Supply Chain. - Job Type: Full-time. - Work Shift: 7:30 AM – 4:30 PM CST (US). - Workdays: Monday through Friday (US). - Industry-leading salary packages. - Permanent work-from-home setup. - Company equipment provided. - Internet stipends upon hiring. - HMO coverage. - PTO credits and service incentive leaves. - Major spring and winter company live events. - Monthly employee appreciation virtual events. - Company-provided career skills training courses. - A company culture focused on your personal and professional growth.

Role Description We are seeking a highly motivated and detail-oriented DCX Home-Based Training Specialist to support our clients by delivering high-quality training sessions, ensuring smooth coordination of learning programs, and enhancing user adoption of various business applications. This role requires a strong background in training, communication, and technology, along with the flexibility to travel when necessary. Qualifications - Bachelor’s degree in Communications, Business, Education, Psychology, Organizational Development, or a related field - 5+ years’ experience in corporate training, professional development, coaching, or adult education - Strong verbal and written English communication skills - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and virtual communication platforms Requirements - Effectively delivering engaging training sessions and adapting to different learning styles - Strong verbal and written communication skills for interacting with clients and internal teams - Experience conducting presentations, webinars, and virtual or in-person training sessions - Ability to prioritize multiple tasks, meet deadlines, and manage training schedules efficiently - Proficient in Microsoft Office Suite, virtual training platforms (Zoom, WebEx, Teams), and business-related software - Capable of learning new technologies quickly and transferring knowledge effectively - Demonstrated ability to facilitate both technical and non-technical (professional development) training - Experience in public speaking, facilitation, or workshop leadership - Familiarity with adult learning theory, instructional design, or behavior change methodologies preferred - Experience delivering training on topics such as communication, leadership, productivity, or workplace effectiveness strongly preferred - Certifications in Microsoft Office or business applications are a plus, but not the primary focus - Experience with generative AI tools is highly desired, especially in the context of workflow and productivity enhancement Benefits - Salary Range: PHP 80,000 - PHP 90,000 - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description The DCX Client Services - Home-Based Production Artist will provide support to our partner through day-to-day graphic support. You will be responsible for designing mockups, vectorizing logos, and producing presentation decks from their initial concept through to their final delivery. The production artist must be very collaborative and have excellent problem-solving abilities, all while maintaining consistency and the original brand look throughout the process. Qualifications - Bachelor's degree in Graphic Design, Fine Arts, Visual Communication, or related field. - 1-3 years of proven experience as a Graphic Designer, Production Artist, or other relevant experience. - Strong verbal, written, and English communication skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Proficient in both Microsoft and Google applications. - Proficient with Adobe programs, specifically Illustrator, Adobe Photoshop, Acrobat Pro, and InDesign. - Technically savvy with a solid understanding of file formats, image optimization techniques, and color management. - A strong portfolio that demonstrates creative and technical skills in graphic design. Requirements - Strong portfolio demonstrating a range of design skills and creativity across different media. - Able to give and receive constructive criticism. - In-depth experience and an established track record in artwork design and finalization, with great attention to detail. - Effective time management skills and the ability to meet deadlines. - Ability to work effectively in a collaborative team environment with a dynamic range of people. Benefits - Salary Range: Php 35,000 - Php 37,500 - Permanent work-from-home setup. - Company equipment provided. - Internet stipends upon regularization. - HMO Coverage. - PTO credits and service incentive leaves. - Major spring and winter company live events. - Monthly employee appreciation virtual events. - Company-provided career skills training courses. - A company culture focused on personal and professional growth.

Role Description DCX Academy seeks candidates with strong foundational capabilities and the potential to grow into high-performing virtual professionals supporting promotional product businesses and global clients. DCX Marketing Trainees must demonstrate key traits and meet baseline requirements to succeed, with flexibility for cross-skilling based on client needs and role availability. This provides exposure to different industries and supports development toward client-facing roles. - Analyzes the customer’s demographic details in addition to forming marketing strategies accordingly. - Contributes to the creation of digital assets, including email campaigns and content for social media and portals. - Creates presentation format and compiles data for the preparation of sales presentations. - Checks the inventory and orders samples. - Coordinates the production of orders and ensures timely communication with suppliers about orders. - Provides administrative and project support for a variety of marketing projects. - Ad hoc tasks aligned with those mentioned above. Qualifications - Bachelor's degree in Marketing, Communications, Business Administration, or any related field. - 1–2 years of BPO experience across various industries, including e-commerce, telecommunications, travel, logistics, healthcare, appointment setting, real estate, and/or promotional. - Strong verbal, written, and English communication skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Proficient in Microsoft and Google applications; basic knowledge of Adobe Illustrator, Photoshop, and Canva is a plus. - Basic Excel skills (simple formulas) and the ability to create clear PowerPoint presentations. - Able to perform basic arithmetic (costing and pricing). - Strong attention to detail in reviewing and validating data/content. - Able to interpret written instructions and execute tasks with minimal supervision. - Basic understanding of e-commerce workflows (product listings, store setup, optimization, and SEO fundamentals). - Strong communication skills with the ability to clearly convey ideas, follow instructions, and interact professionally with clients and team members. - Demonstrates customer orientation and the ability to adapt to different personalities. Comfortable supporting social media marketing activities. - Experience in the promotional products industry or similar e-commerce environments is an advantage. - Familiarity with industry platforms such as Sage, ESP, CommonSku, or Syncore is a plus. Benefits - Salary Range: Php 22,000 - Php 27,500 - Industry: Promotional Products - Job Type: Full-time - Work Shift: Training: 2:00 AM - 11:00 AM | Post Training: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description The DCX Client Services - Home-Based Merchandise Coordinator serves as an operational partner to the Lead Merchandiser, ensuring product information, costing, and setup details are accurate and complete while following established processes and Preferred Supplier Agreements. - Add /Remove items from the catalogue - Log the receipt of item set-up sheets and hi-res images from the vendor accordingly - Save the setup sheets and images to the proper file - Make entries to the PDM Grid with all applicable information - Search to see which catalogues this will affect and be impacted by - Upon receipt of notification of price changes from a vendor, make necessary updates to the item master file - Set up new suppliers upon request in the Vendor Master - Upon direction of Key Category Buyer, process debits to suppliers for invoice credits related to rebates Qualifications - Bachelor's degree in Marketing, Communications, Business Administration, or any related field - 1-3 years of experience in promotional products, branded merchandise, or product support roles preferred - Strong verbal, written, and English communication skills - Proficient in both Microsoft and Google applications - Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal - Experience utilizing SAGE and/or ESP sourcing platforms (required) - Basic knowledge of working with product images, including resizing, organizing files, and applying simple logo drop renderings - Ability to attend internal and client meetings, capture accurate notes, and document clear action items Requirements - A highly proficient communicator in both spoken and written English - Strong organizational and time management skills - Excellent attention to detail and analytical skills - Excellent problem-solving skills - Ability to prioritize, multitask, be flexible, and meet deadlines Benefits - Salary Range: Php 23,000 - Php 27,000 - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description Are you a detail-oriented professional who thrives in coordinating projects and keeping teams aligned? We’re looking for a Home-Based Project Coordinator to join our DCX team. In this role, you will support project managers and marketing teams by ensuring web, print, and digital projects are delivered on time, within scope, and with high quality. This is a great opportunity to contribute to a growing organization while developing your project coordination skills in a fast-paced and collaborative environment. Qualifications - Bachelor's degree in Marketing, Communications, Business or equivalent. - 1–2 years of experience in a project coordination, administrative, or agency support role. - Strong verbal, written, and English communication skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Requirements - Highly Proficient Communicator: Strong spoken and written English communication skills. - Organized & Detail-Oriented: Strong attention to detail and advanced organizational skills. - Collaborative Team Player: Works effectively with cross-functional teams and stakeholders. - Proactive & Reliable: Strong follow-through and ability to manage timelines and priorities. - Adaptable & Resourceful: Able to handle multiple tasks and shifting priorities efficiently. What You Will Do - Support Project Managers in coordinating web, print, and digital projects through the full delivery process. - Assist in maintaining and updating project timelines, flagging potential delays to the Project Manager. - Manage and update task management tools to ensure all stakeholders have accurate, current information on project status. - Take notes during internal and client project meetings; distribute recaps and action items in a timely manner. - Support the vendor/quote process for print and digital deliverables as directed by the Project Manager. - Assist with Quality Assurance checks on deliverables, including basic website testing prior to client review. - Help traffic final deliverables to clients or third parties, ensuring files align with the SOW. - Ensure project time tracking is accurate and up to date. - Assist in onboarding documentation and process updates as directed by the Project Office team. - Assist in preparing agendas and gathering project materials ahead of internal and client meetings. - Help monitor projects to ensure they remain within client-approved scope; escalate scope concerns to the Project Manager. - Assist with the internal review process by routing deliverables through proof review software and tracking feedback. - With the ever-changing technology of A.I., other duties may be assigned, added, and/or removed. Benefits - Salary Range: PHP 40,000-43,000 - Industry: Marketing - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM EST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth Company Description DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams. At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members. If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Role Description Are you a detail-oriented accounting professional who thrives in managing financial processes and maintaining accuracy? We’re looking for a Home-Based Accounting Admin to join our DCX team. In this role, you will support partner brands by overseeing accounts payable operations, managing vendor relationships, and ensuring accurate and timely financial reporting. This is a great opportunity to contribute to a growing organization while developing your accounting expertise in a fast-paced environment. Qualifications - Bachelor's degree in Accounting, Finance, Business Administration, or a related field. - 1-3 years of Accounts Payable and/or General Accounting experience, or equivalent. - Strong verbal, written, and English communication skills. - Strong working knowledge of Excel, pivot tables, advanced formulas, etc. - Proficiency in using accounting software and tools, such as QuickBooks, SAP, or other relevant software. - Certified Public Accountant (CPA) or Certified Management Accountant (CMA) is a plus, but not required. Requirements - Organized & Time-Efficient: Strong organizational and time management skills. - Detail-Oriented & Accurate: High level of accuracy and attention to detail in financial records. - Strong Communicator: Excellent interpersonal and communication skills. - Problem-Solver & Analytical: Ability to identify issues and provide effective financial solutions. - Accounting Knowledge: Solid understanding of accounting regulations and procedures. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - In-depth understanding of accounts payable principles, accounting standards, and account reconciliation. - Maintaining high accuracy in financial records and attention to detail in every aspect of the job. - Managing and prioritizing multiple tasks to meet payment deadlines. Benefits - Salary Range: PHP 40,000 - 42,000 - Industry: Roofing - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description Are you a customer-focused professional who thrives in delivering exceptional service and building strong client relationships? We’re looking for a Home-Based Customer Experience and Operations Support to join our DCX team. In this role, you will support partner brands by managing orders, resolving concerns, and ensuring a seamless end-to-end customer experience while maintaining operational efficiency. This is a great opportunity to contribute to a growing organization while developing your skills in a fast-paced environment. Qualifications - Education: Bachelor's degree in Marketing, Communications, Business Administration, or any related field. - Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role. - Language Proficiency: Strong verbal, written, and English communication skills. - Working Schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Requirements - Highly Detail-Oriented & Process-Driven: Ensures accuracy and consistency across tasks and systems. - Multi-System Navigation: Comfortable operating across multiple systems simultaneously. - Ownership & Accountability: Takes responsibility for tasks and delivers results with minimal supervision. - Proactive & Solutions-Oriented: Identifies issues early and contributes to process improvements. - Customer & Operations Balance: Maintains excellent customer experience while ensuring operational efficiency. - Core Customer Support + Ticketing: - Experience managing high-volume inboxes. - Ability to prioritize, tag, and triage tickets by urgency + order stage. - Strong written communication (clear, professional, efficient). - Experience meeting SLA requirements (Etsy / live chat responsiveness). - Ability to escalate issues appropriately (production, fulfillment, ops). - Order + Operations Support: - Experience with order management workflows (Order Desk, ShipStation, Finale, OMS tools). - Ability to troubleshoot order issues (failed orders, delays, address issues). - Comfortable handling backorders, reroutes, and fulfillment changes. - Strong attention to detail with order data and execution. - Marketplace + Wholesale Support: - Experience working with marketplaces (Shopify, Etsy, Amazon, Faire, MarketTime or similar). - Ability to manage tracking uploads and order maintenance. - Ability to manage end-to-end order support including data imports and account/database maintenance. - Experience supporting the unique requirements of wholesale/B2B customers. - Ability to manage account setup and customer onboarding. - Corporate / Bulk Order Coordination: - Ability to gather and validate detailed order components. - Experience generating quotes or coordinating pricing internally. - Strong judgment on when to escalate high-value opportunities. - Project management skills involving multiple internal stakeholders. - Returns + Issue Resolution: - Experience managing returns, refunds, and replacements. - Ability to investigate issues (damage, delays, missing items). - Balanced judgment between customer experience and company policy. - Data Accuracy + Systems: - High attention to detail across multiple systems. - Experience documenting issues, notes, and resolutions. - Ability to track trends and recurring problems. - Cross-Functional Communication: - Comfortable coordinating with Ops, Production, and Sales. - Ability to clearly communicate delays, risks, and priorities. - Accounts Receivable Support: - Experience with invoicing and payment tracking. - Comfortable reconciling payments and handling discrepancies. - Ability to manage terms, late payments, and customer follow-ups. Benefits - Salary Range: PHP 40,000 - 45,000. - Industry: Promotional Products. - Job Type: Full-time. - Work Shift: 8:00 AM - 5:00 PM EST (USA). - Workdays: Monday through Friday (USA). - Industry-leading salary packages. - Permanent work-from-home setup. - Company equipment provided. - Internet stipends upon regularization. - HMO Coverage. - PTO credits and service incentive leaves. - Major spring and winter company live events. - Monthly employee appreciation virtual events. - Company-provided career skills training courses. - A company culture focused on your personal and professional growth.