DCX

Role Description We are looking for a Home-Based AP Audit Specialist to join a growing U.S.-based company in the promotional products industry. In this role, you will be responsible for: - Auditing invoices, validating contract compliance, and ensuring accurate payment processing. - Maintaining financial accuracy and identifying potential risks. - Supporting continuous improvements to accounting controls and audit processes. Qualifications - Bachelor’s degree in Finance, Business Administration, or a related field. - 1–3 years of experience in Accounts Payable, Audit, or related roles. - Excellent written and spoken English; Spanish fluency is a plus. Requirements - Able to interpret contracts, analyze financial data, and identify discrepancies or potential risks. - Maintains accuracy while auditing invoices, reviewing documentation, and reconciling financial records. - Researches and resolves billing discrepancies while making sound decisions under pressure. - Prioritizes multiple audits and deadlines while maintaining thorough documentation. - Highly proficient in written and verbal English with the ability to collaborate effectively with vendors and internal teams. - Demonstrates accountability, confidentiality, reliability, and ethical decision-making. - Basic math and calculation skills are required. - Self-starter with the ability to multitask and achieve goals. - Proficient in Microsoft applications, i.e., Excel (pivot tables, VLOOKUP, formulas, big data), Word, Outlook. - Outstanding written and verbal communication skills. - Ability to work in a fast-paced environment with a high volume of auditing while continually meeting deadlines. - Ability to adapt to change. Benefits - Salary Range: PHP 30,000 – 35,000. - Industry-leading salary packages. - Permanent work-from-home setup. - Company equipment provided. - Internet stipends upon regularization. - HMO Coverage. - PTO credits and service incentive leaves. - Major spring and winter company live events. - Monthly employee appreciation virtual events. - Company-provided career skills training courses. - A company culture focused on your personal and professional growth.

Role Description The DCX Client Services Home-Based Billing Coordinator role is responsible for ensuring accurate and timely vendor and client billing for drop-ship orders. Support achieving and maintaining departmental KPIs, including ship to bill and margin targets. A successful Billing Coordinator will be committed to ensuring client satisfaction and company goals are maintained and exceeded. - Vendor bill management, including vouching verification & payment issuance - Review vendor bill discrepancies and work with order production team on resolutions as needed - Verify credit card deposits - Generate and distribute client order invoices in a timely manner - Maintain a 5-day ship to invoice service standard - Maintain project files with all updated invoices and project notes - Review and report on ready for billing queue - Report out order issues and make recommendations for resolution - Audit & ensure accurate sales commissions - Escalate exceptions to manager Qualifications - Bachelor's degree in Accounting, Finance, Business Administration, or a related field - 2 or more years’ experience in account management, promotional marketing, or a related field - Strong verbal, written, and English communication skills - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours - Proficient experience with Microsoft Office and Adobe Acrobat - Experience with CRM systems preferred - Ethical behavior and professional integrity - Self-motivated and able to work independently while asking for guidance when needed Requirements - Strong attention to detail with the ability to maintain accuracy across billing, invoice processing, and data entry tasks - Strong organizational, time management, and multitasking skills with the ability to manage shifting priorities - Effective verbal and written English communication skills with the ability to collaborate professionally with vendors, clients, and internal teams - Able to troubleshoot billing discrepancies, work under pressure, and respond effectively to changing priorities and deadlines - Works collaboratively with co-workers, supports business goals, and remains flexible with overtime or changing workloads when needed Benefits - Salary Range: PHP 43,000 - 45,000 - Industry: Promotional Industry - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description Are you a detail-oriented, customer-focused professional with a passion for problem-solving? We are hiring a Home-Based DCX Roofing Support Trainee to assist in resolving customer inquiries, managing service requests, and performing administrative duties such as data entry, calendar management, vendor communication, etc. This role offers an exciting opportunity to develop expertise in roofing solutions, collaborate with teams remotely, and enhance customer satisfaction through efficient service and support. Qualifications - Associate or bachelor’s degree in communications, engineering, business management, or a related field. - 1-2 years of proven work experience in customer service, construction, real estate, or sales-related roles or related fields. Fresh Graduates from engineering courses are highly encouraged to apply. - Strong verbal and written English communication skills. Requirements - Detail-oriented & Highly Organized: Ensures accuracy in addressing customer concerns and maintaining documentation while effectively managing multiple requests, prioritizing tasks, and meeting deadlines efficiently. - Strong Analytical & Problem-Solving Skills: Assesses project scope, materials, and costs with a solid understanding of measurements and estimations while efficiently identifying and resolving customer issues to maintain service quality. - Strong Communication & Interpersonal Skills: Effectively conveys solutions to customers while remotely collaborating with teams, suppliers, and clients. Builds strong relationships by handling inquiries and scheduling appointments professionally, ensuring excellent customer service. - Adaptability & Self-Motivation: Thrives in a fast-paced, home-based setting while adjusting to shifting priorities. - Technical Proficiency: Familiarity with roofing software, estimation tools, CAD, and Excel. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Proficiency in Microsoft (e.g., Excel, PowerPoint) and Google applications. - Basic knowledge of blueprint reading and construction software is an advantage. - Exposure to CRM tools for lead management and follow-ups. - Familiarity with estimation software (e.g., Xactimate, Hover, AccuLynx) is a plus. - Preferably experienced in the BPO / Real Estate industry. Benefits - Salary Range: PHP 22,000 - 27,500.00 - Industry: Roofing and Construction Industry - Job Type: Full-time - Work Shift: Training: 2:00 AM CST - 11:00 AM CST | Post-training: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description Are you an accounting professional with experience managing both Accounts Payable and Accounts Receivable in a fast-paced environment? We're looking for a Home-Based AP/AR Specialist to join our DCX team. In this role, you will support our partner's finance operations by managing high-volume invoice processing, vendor payments, customer billing, collections, account reconciliations, and financial reporting. You will work closely with vendors, customers, and internal teams to ensure timely payments, accurate financial records, and exceptional service. This is an excellent opportunity for someone who is highly organized, detail-oriented, and passionate about accounting while working in a collaborative remote environment. Qualifications - Bachelor's degree in Accounting, Finance, Business Administration, or a related field. - 2-3 years of General Accounting experience or equivalent. - Strong verbal, written, and English communication skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Requirements - Excellent Organizational Skills: Ability to manage multiple accounting tasks, prioritize deadlines, and maintain accurate financial records. - Detail-Oriented & Accurate: Maintains a high level of accuracy while processing invoices, payments, reconciliations, and financial documentation. - Strong Problem Solver: Capable of identifying discrepancies, resolving payment issues, and investigating accounting variances. - Effective Communicator: Strong written and verbal English communication skills with the ability to build positive relationships with vendors, customers, and internal stakeholders. - Accounting Knowledge: Solid understanding of Accounts Payable, Accounts Receivable, account reconciliations, financial reporting, and accounting procedures. - Proficiency in most Microsoft Office Applications, databases, and accounting software. - Strong working knowledge using Excel, pivot tables, advanced formulas, etc. - Proficiency in using accounting software and tools, such as QuickBooks, SAP, or other relevant software. - In-depth understanding of accounts payable principles, accounting standards, and account reconciliation. - Maintaining high accuracy in financial records and attention to detail in every aspect of the job. - Managing and prioritizing multiple tasks to meet payment deadlines. - Certified Public Accountant (CPA) or Certified Management Accountant (CMA) are a plus but not required. - Previous working experience as an offshore staff is highly advantageous. Benefits - Salary Range: PHP 40,000 - 45,000 - Industry: Promotional Products - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description DCX Academy seeks candidates with strong foundational capabilities and the potential to grow into high-performing virtual professionals supporting promotional product businesses and global clients. DCX Marketing Trainees must demonstrate key traits and meet baseline requirements to succeed, with flexibility for cross-skilling based on client needs and role availability. This provides exposure to different industries and supports development toward client-facing roles. - Analyzes the customer’s demographic details in addition to forming marketing strategies accordingly. - Contributes to the creation of digital assets, including email campaigns and content for social media and portals. - Creates presentation format and compiles data for the preparation of sales presentations. - Checks the inventory and orders samples. - Coordinates the production of orders and ensures timely communication with suppliers about orders. - Provides administrative and project support for a variety of marketing projects. - Ad hoc tasks aligned with those mentioned above. Qualifications - Bachelor's degree in Marketing, Communications, Business Administration, or any related field. - 1–2 years of BPO experience across various industries, including e-commerce, telecommunications, travel, logistics, healthcare, appointment setting, real estate, and/or promotional. - Strong verbal, written, and English communication skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Requirements - Proficient in Microsoft and Google applications; basic knowledge of Adobe Illustrator, Photoshop, and Canva is a plus. - Basic Excel skills (simple formulas) and the ability to create clear PowerPoint presentations. - Ability to perform basic arithmetic (costing and pricing). - Strong attention to detail in reviewing and validating data/content. - Able to interpret written instructions and execute tasks with minimal supervision. - Basic understanding of e-commerce workflows (product listings, store setup, optimization, and SEO fundamentals). - Strong communication skills with the ability to clearly convey ideas, follow instructions, and interact professionally with clients and team members. - Demonstrates customer orientation and the ability to adapt to different personalities. Comfortable supporting social media marketing activities. - Experience in the promotional products industry or similar e-commerce environments is an advantage. - Familiarity with industry platforms such as Sage, ESP, CommonSku, or Syncore is a plus. Benefits - Salary Range: Php 22,000 - Php 27,500 - Industry: Promotional Products - Job Type: Full-time - Work Shift: - Training: 2:00 AM - 11:00 AM - Post Training: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description The DCX Client Services - Home-Based Client Experience Manager will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position. Other necessary characteristics of the job include: - Strong attention to detail - Ability to work well with co-workers - Desire to learn new work skills Qualifications - 5+ years of experience in a Customer Service, Contact Center, or Customer Experience leadership role - Associate or Bachelor’s degree in Business, Communications, or related field - Demonstrated success managing teams of 20+ employees in a fast-paced, multi-channel support environment - Proficient with CRM, ERP, and ticketing systems - Exceptional written and verbal communication; able to inspire, coach, and drive accountability - Strong understanding of KPIs, performance analytics, and workflow optimization - Skilled at making informed, time-sensitive operational decisions - Experience leading offshore or remote customer support teams - Familiarity with brand experience philosophy and promotional product industry standards - Demonstrated success implementing process automation or CX technology improvements Requirements - Strong communication skills and a passion for customer service - Strong desire to go above and beyond to ensure client satisfaction - Ability to professionally communicate via phone, email, and in person - Ability to determine urgency in required situations and act accordingly - Willing to learn new skills Benefits - Salary Range: Php 70,000 - Php 75,000 - Industry: Promotional Products - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM CST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Government mandated benefits - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description Are you an organized HR professional who enjoys supporting recruitment operations and creating an exceptional candidate experience? We’re looking for a Home-Based Talent Admin to join our DCX team. In this role, you will provide administrative and operational support to the Talent Acquisition team by: - Coordinating recruitment activities - Maintaining accurate candidate records - Managing hiring workflows - Supporting onboarding processes You will play a critical role in ensuring an efficient, compliant, and seamless recruitment experience for candidates, recruiters, and hiring managers. This is an excellent opportunity for someone passionate about Talent Acquisition, thrives in a fast-paced environment, and enjoys working behind the scenes to keep recruitment operations running smoothly. Qualifications - Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field preferred. - 1–2 years of experience in talent acquisition coordination, HR administration, or a similar support role. - Strong verbal, written, and English communication skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Requirements - Highly Proficient Communicator: Excellent spoken and written English communication skills with the ability to interact professionally with candidates, recruiters, and hiring managers. - Talent Acquisition Focused: Passionate about Human Resources, particularly recruitment and talent acquisition. - Organized & Detail-Oriented: Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities simultaneously. - Adaptable & Collaborative: A flexible team player who thrives in a dynamic HR environment and is willing to seek guidance when needed. - Confidential & Reliable: Maintains the highest level of confidentiality while handling sensitive candidate and employee information. Benefits - Salary Range: PHP 40,000 - 43,000 - Industry: Residential Roofing - Job Type: Full-time - Work Shift: 8:00 AM - 5:00 PM EST (USA) - Workdays: Monday through Friday (USA) - Industry-leading salary packages - Permanent work-from-home setup - Company equipment provided - Internet stipends upon regularization - HMO Coverage - PTO credits and service incentive leaves - Major spring and winter company live events - Monthly employee appreciation virtual events - Company-provided career skills training courses - A company culture focused on your personal and professional growth

Role Description Are you a customer-focused professional who enjoys helping people, solving problems, and delivering exceptional service? We’re looking for a Home-Based Customer Service Representative to join our DCX team. In this role, you will support a rapidly growing US-based company by assisting customers through phone, email, and business applications while providing outstanding service and ensuring a positive customer experience. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys multitasking, and is eager to develop their career in customer support. Qualifications - Bachelor's degree in Marketing, Communications, Business Administration, or any related field. - 2-3 years in a customer service role. - Strong verbal, written, and English communication skills. Requirements - Highly Proficient Communicator: Excellent spoken and written English communication skills with strong phone and email etiquette. - Customer-Centric: Passionate about delivering exceptional customer service and building positive customer relationships. - Organized & Detail-Oriented: Strong organizational skills with exceptional attention to detail and accuracy. - Adaptable & Flexible: Comfortable working in a fast-paced environment while handling changing priorities and responsibilities. - Collaborative Team Player: Works well with colleagues, asks for guidance when needed, and contributes to a positive team environment. Responsibilities - Handles an average number of inbound and outbound calls as well as emails. - Escalate calls to level II support as needed. - Provides superior internal/external customer service to every customer every time by using relationship-building techniques and proper phone/email etiquette. - Troubleshoots and provides mutually beneficial resolutions to the customers. - Research billing or payment inquiries. - Responds to customer inquiries, which may include but are not limited to returning customer phone calls as well as emails. - Uses business system applications to process, update, and enter customer orders and inquiries. - Provides management with feedback regarding customer concerns and proposed resolutions. - Cross-sells and up-sells by assisting customers in finding a product that satisfies their needs. - Must meet all benchmark standards set forth by management. - May be assigned special projects/assignments as the need arises. - Other duties as assigned. Benefits - Industry-leading salary packages. - Permanent work-from-home setup. - Company equipment provided. - Internet stipends upon regularization. - HMO Coverage. - PTO credits and service incentive leaves. - Major spring and winter company live events. - Monthly employee appreciation virtual events. - Company-provided career skills training courses. - A company culture focused on your personal and professional growth.

Role Description The DCX Client Services Home-Based Executive Assistant will be the key player in supporting the executives' day-to-day by providing executive-level administrative support and ensuring smooth operations within the organization. With a focus on multitasking and attention to detail, you will have the opportunity to work on a variety of projects and be a key member of our client's team. If you are adaptable, smart, proactive, and flexible, then this role is for you! Qualifications - Bachelor's degree in Business Administration, Communications or related field. - 1-3 years of proven experience as an Executive Assistant, Executive Assistant for a C-Suite level report, or other relevant administrative support experience. - Strong verbal, written, and English communications skills. - Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. - Proficient with Microsoft Office Suite or equivalent software, with the ability to learn new or updated software. - Exposure to project management tools. - Highly organized, proactive, and detail-oriented. - Ability to function well in a high-paced and, at times, stressful environment. - Ability to organize a daily workload by priorities. Requirements - Outstanding organizational and time management skills. - Excellent attention to detail and accuracy. - Strong interpersonal skills and ability to communicate effectively. - A proactive approach to problem-solving with strong decision-making skills. - Ability to maintain confidentiality of information related to the company and its employees. Benefits - Industry-leading salary packages. - Permanent work-from-home setup. - Company equipment provided. - Internet stipends upon regularization. - HMO Coverage. - PTO credits and service incentive leaves. - Major spring and winter company live events. - Monthly employee appreciation virtual events. - Company-provided career skills training courses. - A company culture focused on your personal and professional growth.

Role Description It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The DCX Client Services - Home Based Admin Support will work as a full-time employee for a growing business based in the United States. You will get a chance to learn new skills as well as demonstrate skills you've learned in the past. You will be responsible for closely following the instructions and processes outlined by our client. The daily tasks will vary, so it will be necessary to be very flexible in this position. - Strong attention to detail - Ability to work well with co-workers - Desire to learn new work skills Qualifications - Advanced Microsoft Excel skills - Exceptional attention to detail and commitment to 100% accuracy - Strong organizational and communication skills - Ability to work efficiently with large volumes of data - High level of integrity, professionalism, and confidentiality - Comfortable performing repetitive and data-intensive tasks Requirements - Education: College degree in Marketing, Business Administration, or any related field - Experience: 1-3 years of Data Analysis, Cross-Functional Team Collaboration (e.g., Sales, Leadership), Excel Proficiency - Ability to learn company-specific systems - Thorough understanding of office management systems and procedures - Proficient with Microsoft suite (Word, PowerPoint, Excel, Outlook) - Proficient with Google suite (Google Sheets, Gmail, etc.) Benefits - Generous salaries - Empathetic management - Growth-oriented training - Work-from-home opportunities - Travel allowances - Meals and more Company Description DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply! To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers. To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being. We look forward to receiving your application and getting to know you better! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!