Overview HR Shared Services Representative This is a temp position through August 31st. Remote/work from home with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin. The HR Shared Services Representative is responsible for first-line HR support for all UnityPoint Health regions. This position will respond and resolve tier 1 phone and case inquiries from employees, managers, retirees, human resources (HR) and third parties, in regard to HR policy, payroll, benefit eligibility/enrollment, leaves administration, HRIS systems and other matters that occur during the employment life cycle. Why UnityPoint Health? At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     - Expect paid time off, parental leave, 401K matching and an employee recognition program. - Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. - Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities 75% - Customer Service - Answer incoming inquiries with on-the-spot problem solving, critical thinking, and empathy in adherence with AskHR protocol and service standards. May respond to inquiries through case management software, chat, etc. and make outbound calls as necessary.  - Aid team members, leaders, providers, retirees, human resources (HR) personnel, and third parties with all HR Operation requests, such as, but not limited to: timecards, payroll, benefit enrollment, HRIS navigation, verification of employment, Medicare and Public Service Loan Forgiveness (PSLF) forms, learning management system, credentialing, personnel files, etc., while maintaining confidential and sensitive information.  - Provide first-level, top notch, professional customer service to team members, leaders, providers, retirees, HR personnel and third parties in addition to self-service tools. - Assist team members, leaders, and providers in all stages of the employee life cycle (onboarding, orientation, job changes, life events, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.  - Serve as a first contact to answer team member, leader, and provider questions about company correspondence and clarify any company communications and policies.  - Ability to pivot in a fast-paced and ever-changing environment regarding federal guidelines, company policies, compliance, processes, and current events.  15% - Departmental Support - Initiate contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).  - Participate in and share expertise during team meetings and training sessions.  - Advocates and facilitates escalated inquiries with market HR or Centers of Excellence as needed.  - Assist in the expansion of self-service tools and centralization of operational HR tasks.  10% - Research - Conduct routine research to resolve calls and submitted cases by clarifying company policy/practice or regulations. May assist with more complex research as assigned.  - Determines and addresses any unstated needs and anticipates additional considerations and questions. Recognizes when escalation of a situation is necessary.  Qualifications Education: - Associates degree in HR, business, or technology (or applicable work experience) required. - Bachelors degree in HR, business, or technology (or applicable work experience) preferred. Experience: - Two years in customer service, HR or IT experience preferred. License(s)/Certification(s): - None

• Ensures compliance with federal, state, and company regulations regarding employee absences • Drafts leave-related legal correspondence • Manages leave assignments and escalations in case management system • Collaborates on policy changes and service improvements

• Partner with leaders to drive team effectiveness and sustained high performance • Diagnose organisational friction and identify root causes of performance challenges • Advise on organisation design, role clarity, and structural decisions • Support workforce planning and people budgeting with divisional leadership • Coach managers to strengthen feedback habits and performance conversations • Guide leaders through performance management with clarity and consistency • Advise on headcount trade-offs and prioritisation decisions • Use people data to identify patterns, risks, and intervention opportunities • Translate insights into practical action plans • Embed data-informed decision-making into leadership discussions • Lead or support cyclical people initiatives (performance reviews, engagement surveys) • Support organisational change and transformation initiatives • Ensure clear communication and decision cascade across teams • Partner closely with People Operations to establish clear ownership boundaries • Balance operational compliance with strategic intent • Support employee engagement initiatives that drive cultural impact

Modern Family Law, a rapidly expanding national family law firm, is seeking an experienced People & Culture Specialist to join our People & Culture Team, with a focus on employee relations, leave of absence, and compliance.   As a member of the People & Culture team, this role is responsible for independently managing day-to-day employee relations matters, coordinating leave and accommodation processes, supporting compliance efforts across multiple jurisdictions and maintaining clear and consistent documentation and processes. This role partners closely with employees, managers, and People & Culture Leadership to support fair, consistent, and compliant practices across the Firm. While this position is expected to work independently in handling routine matters, any interpretation of Firm policy, policy exception, or matter involving elevated legal or employee relations risk must be reviewed with People & Culture Leadership before guidance or decisions are communicated.  Modern Family Law offers competitive compensation, a wide range of benefits, and a collaborative team.  While this role is remote, the People & Culture Specialist must reside in California.  Key Responsibilities:    - Exercise independent judgment in handling routine matters; escalate any issue involving interpretation of Firm policy, policy exceptions, or elevated legal or employee relations risk to People & Culture Leadership for review before final guidance is communicated.  - Conduct prompt, thorough, and well-documented employee relations reviews and investigations in partnership with People & Culture Leadership and other relevant stakeholders as needed.  - Prepare clear, accurate, and organized documentation regarding employee relations matters, findings, recommendations, and follow-up actions.  - Support managers in addressing employee relations matters, performance concerns, and workplace issues in a fair, consistent, and compliant manner.  - Administer leave of absence and accommodation matters, including ADA, FMLA, state and local leave laws, and religious accommodations, in partnership with People & Culture Leadership.  - Coordinate the interactive process for leave and accommodation requests, including documentation, communication, and collaboration with employees, managers, and other stakeholders.  - Support compliance efforts across multiple jurisdictions by assisting with research, process updates, handbook and policy administration, and implementation of state-specific requirements.  - Develop, document, and maintain standard operating procedures and process documentation related to employee relations, leave of absence, accommodations, and compliance to support consistency and scalability.  - Utilize available data, documentation, and observations to identify trends, recommend process improvements, and support People & Culture initiatives related to employee experience, compliance, and operational effectiveness.  - Partner with People & Culture Leadership and cross-functional teams to resolve issues effectively and in compliance with applicable laws and Firm policies.  - Stay current on developments in employee relations, leave administration, and employment law and apply that knowledge to day-to-day work.  - Perform other duties, responsibilities, and related assignments as directed by People & Culture Leadership to support departmental and organizational needs.