Description About the Role NinjaOne is scaling rapidly across SMB, Mid-Market, and Enterprise, and Salesforce sits at the center of how our GTM teams execute. We're hiring a Salesforce Solutions Manager to join our Sales Systems team in a high-impact role responsible for hands-on solution design as well as technical leadership, mentorship, and execution oversight across our sales technology ecosystem. In this role, you'll partner closely with executive leadership to translate defined business requirements and system strategy into scalable, high-quality Salesforce solutions. You'll work cross-functionally with GTM Operations teams, and end users to ensure solutions are intuitive, efficient, and drive productivity across the revenue organization. The ideal candidate blends deep Salesforce expertise with a strong execution mindset, understands the power of low-code tools like Salesforce Flows, and is motivated by simplifying complexity. You're not just solving individual problems - you're building durable solutions that scale, reduce operational friction, and unlock value for both teams and customers. Location - Hybrid in Austin, TX (In the office 3 days per week Mon day , Tues day , and Thurs day ) What You'll be Doing Salesforce Solution Design & Architecture - Design and implement scalable Salesforce solutions aligned to established Sales Ops and Systems strategy - Champion a Flows-first, low-code approach to accelerate delivery and reduce technical debt - Ensure solutions are maintainable, performant, and easy to support - Review and approve solution designs to ensure consistency and quality across the platform Team Leadership & Enablement - Act as the technical team lead for Salesforce administrators and integration specialists - Mentor team members on solution design, troubleshooting, and platform best practices - Help break down work into executable components and delegate effectively - Raise the technical bar of the team through coaching, reviews, and shared standards Cross-Platform Systems Execution - Partner with Sales Systems teammates to implement solutions across Salesforce and adjacent tools ( Workato , LeanData , DealHub , Chili Piper, Salesloft ) - Support reliable integrations and workflows that power lead routing, opportunity management, forecasting inputs, and quote-to-cash handoffs - Act as an escalation point for complex system issues and integration challenges User-Centered Delivery & Adoption - Collaborate with Sales Ops, SDR Ops, CS Ops, and Channel Ops to ensure solutions match real workflows - Design systems that prioritize usability, clarity, and adoption - not just technical correctness - Support rollout planning, change communication, and post-launch iteration Operational Excellence & Continuous Improvement - Identify opportunities to streamline processes and eliminate manual work - Partner with Sales Ops and Analytics to ensure system changes support accurate reporting and forecasting - Maintain platform health, documentation, and architectural standards - Other duties as needed About You - 5+ years of experience designing and implementing Salesforce solutions in high-growth environments required - Deep expertise in Salesforce declarative tools (Flows, validation rules, custom metadata, security model) required - Demonstrated experience acting as a senior technical lead or architect within a Salesforce team - Strong ability to balance hands-on work with mentoring and delegation - Clear communicator able to work effectively with Ops leaders and end users - Salesforce certifications (Advanced Admin, App Builder, Architect paths) preferred - Familiarity with DealHub CPQ, Workato , LeanData , Chili Piper, Salesloft , or similar tech stacks - Experience operating in fast-changing, scaling SaaS environments supporting complex GTM motions About Us NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries . The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work . NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years . What You'll Love We are a collaborative, kind, and curious community. We honor your flexibility needs with full-time work that is hybrid remote. We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance. We help you prepare for your financial future with our 401(k) plan. We prioritize your work-life balance with our unlimited PTO. We reward your work with opportunity for growth and advancement. Additional Information This position is NOT eligible for Visa sponsorship. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment. #LI- TR1 #L I -Hybrid #BI-Hybrid

• As a Salesforce Architect, you will be responsible for designing, developing, and implementing innovative Salesforce solutions. • Lead the design, development, and implementation of Patient Services Hub programs within Salesforce Health Cloud. • Configure custom objects, workflows, processes, and automation to streamline patient interactions and optimize program management. • Integrate Health Cloud with external systems using MuleSoft and API-first principles. • Design and develop engaging patient and HCP portals within Salesforce Experience Cloud. • Build and manage copay programs within Health Cloud. • Create and maintain a robust and scalable Salesforce Health Cloud architecture. • Collaborate with cross-functional teams to ensure technical solutions align with business objectives and user requirements. • Champion Salesforce Health Cloud best practices within the organization. • Develop and maintain comprehensive technical documentation for healthcare solutions. • Demonstrate a commitment to diversity, equity, and inclusion through continuous development.

• Work on client projects • Support the entire project lifecycle • Assess technical feasibility • Design the architecture • Provide support for existing solutions during the project lifecycle

• Guide clients through the implementation of Salesforce solutions. • Serve as the technical leader for Salesforce projects onsite at client locations. • Translate business requirements into well-architected solutions that best leverage the Salesforce platforms and products. • Provide detailed level of effort estimates for proposed solutions. • Articulate the benefits and risks to a solution’s feasibility and functionality. • Design elegant, innovative Salesforce solutions involving configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality. • Draft custom development specifications and manage the delivery and testing of the functionality by Development resource. • Provide hands-on, expert-level technical assistance to developers. • Design and manage the execution of test plans to ensure a quality solution is delivered. • Follow and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions. • Provide expertise during sales efforts to estimate the technical level of effort. • Participate in marketing events (e.g. sales meetings).