Modern Family Law

• Monitor, manage, and respond to incoming client portal and Salesforce-related support tickets • Troubleshoot user issues related to portal access, Salesforce functionality, permissions, workflows, and system performance • Resolve support requests efficiently while maintaining a high level of customer satisfaction • Triage and prioritize tickets based on urgency, business impact, and client needs • Support Salesforce users by assisting with account access, profiles, permissions, reporting issues, and workflow troubleshooting • Track, maintain, and monitor support cases to ensure timely resolution and adherence to service expectations • Maintain accurate case documentation, statuses, notes, and follow-up actions within Salesforce or ticketing systems • Generate and provide regular reporting on support case volume, trends, resolution times, recurring issues, and team performance metrics • Analyze support data to identify recurring issues, process gaps, and opportunities for operational improvements • Identify and document Salesforce-related bugs, configuration issues, and enhancement requests • Delegate or escalate issues to appropriate internal teams when necessary • Clearly document issues, resolutions, and workflows for future reference and knowledge sharing • Communicate updates and resolutions to clients in a clear, professional, and timely manner • Assist in maintaining internal knowledge bases, support documentation, and Salesforce support procedures • Collaborate with cross-functional teams to improve system usability, reporting visibility, and support operations

Role Description Modern Family Law, a boutique law firm specializing in Family Law, is seeking a detail-oriented and proactive Client Portal Support Specialist with strong Salesforce support experience to join our team. This role is responsible for managing and resolving support tickets related to our client portal and Salesforce-integrated systems, ensuring a smooth and efficient experience for our clients. The ideal candidate is a strong problem-solver who can: - Troubleshoot user issues - Manage support workflows - Track support trends and metrics - Collaborate cross-functionally with technical and operational teams Key Responsibilities - Monitor, manage, and respond to incoming client portal and Salesforce-related support tickets - Troubleshoot user issues related to portal access, Salesforce functionality, permissions, workflows, and system performance - Resolve support requests efficiently while maintaining a high level of customer satisfaction - Triage and prioritize tickets based on urgency, business impact, and client needs - Support Salesforce users by assisting with account access, profiles, permissions, reporting issues, and workflow troubleshooting - Track, maintain, and monitor support cases to ensure timely resolution and adherence to service expectations - Maintain accurate case documentation, statuses, notes, and follow-up actions within Salesforce or ticketing systems - Generate and provide regular reporting on support case volume, trends, resolution times, recurring issues, and team performance metrics - Analyze support data to identify recurring issues, process gaps, and opportunities for operational improvements - Identify and document Salesforce-related bugs, configuration issues, and enhancement requests - Delegate or escalate issues to appropriate internal teams when necessary - Clearly document issues, resolutions, and workflows for future reference and knowledge sharing - Communicate updates and resolutions to clients in a clear, professional, and timely manner - Assist in maintaining internal knowledge bases, support documentation, and Salesforce support procedures - Collaborate with cross-functional teams to improve system usability, reporting visibility, and support operations Success in This Role Looks Like: - Timely and accurate resolution of client portal and Salesforce support tickets - Clear, professional, and proactive communication with clients and internal teams - Effective prioritization, troubleshooting, and escalation management - Accurate tracking and reporting of support cases, trends, and service metrics - Strong support and adoption of Salesforce processes and workflows - Contribution to improved support operations, documentation, reporting visibility, and client experience - Identification of recurring issues and recommendations for long-term improvements Qualifications - 1–3+ years of experience in a support, help desk, client services, Salesforce support, or case management role - Hands-on experience supporting Salesforce users and troubleshooting Salesforce-related issues - Experience tracking, managing, and reporting on support cases and service metrics - Strong understanding of Salesforce navigation, user management, permissions, and support workflows - Familiarity with reporting dashboards, support KPIs, and case tracking processes - Strong problem-solving and analytical skills - Excellent written and verbal communication skills - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment - Experience working with ticketing systems (e.g., Asana, Jira, Monday.com) - Comfortable collaborating cross-functionally with technical and non-technical teams - High attention to detail and organizational skills - Experience supporting SaaS platforms or web-based applications - Familiarity with Salesforce Service Cloud, Experience Cloud, or client portal integrations - Experience creating or maintaining Salesforce reports and dashboards - Basic technical understanding of web applications, APIs, user permissions, and troubleshooting workflows - Experience with CRM systems and client-facing platforms - Salesforce certifications (e.g., Salesforce Administrator or Service Cloud certification) are a plus - Experience documenting processes and creating support knowledge base articles Requirements - Ability to communicate professionally and interact effectively with employees, managers, leadership, attorneys, support staff, and external partners - Ability to be a proactive self-starter who can operate independently while managing multiple priorities and deadlines - Demonstrated attention to detail, reliability, organization, and follow-through - Strong customer service and relationship-building skills with the ability to support a professional, timely, and organized client portal and Salesforce support experience - Ability to identify process gaps and recommend practical solutions to improve efficiency, consistency, and operational effectiveness - Flexibility and ability to respond positively to shifting priorities and business needs - Ability to work under pressure and manage competing priorities while maintaining accuracy and professionalism - Ability to work in a primarily computer-based environment, including extended periods of sitting, screen time, typing, and use of standard office equipment - Ability to occasionally lift and move office equipment or materials weighing up to 10 pounds - Ability to work occasional evenings or adjusted hours as needed to support client portal, Salesforce, or time-sensitive operational needs Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development - Work from Anywhere -- eligible after 6 months.

• Own and coordinate onboarding processes from offer acceptance through the first 90 days of employment • Serve as a primary point of contact for new hires throughout onboarding and orientation processes and help support a welcoming and organized onboarding experience • Coordinate onboarding schedules, orientation sessions, onboarding documentation, and first-day logistics across departments • Partner with Learning & Development, IT, Operations, Payroll, and leadership teams to ensure timely onboarding readiness, including system access, equipment coordination, and onboarding support • Coordinate and manage offboarding processes from notice through final separation, including offboarding documentation, system access removal, and equipment return coordination • Conduct and track exit interviews and stay interviews, identify trends, and support continuous improvement efforts related to onboarding and offboarding processes • Develop, maintain, and improve onboarding and offboarding SOPs, workflows, process documentation, tracking tools, and related resources to support consistency and scalability • Maintain organized onboarding and offboarding records, dashboards, tracking tools, and reporting visibility • Identify process gaps and recommend practical process improvements to support efficiency, consistency, and operational effectiveness • Assist with coordination and documentation related to internal employee transitions, organizational changes, and People & Culture initiatives • Assist in the development, coordination, and maintenance of onboarding related training materials, resources, and process documentation • Partner with People & Culture Leadership and cross-functional teams to support onboarding, offboarding, and employee transition processes effectively and consistently • Exercise sound judgment in managing routine onboarding and offboarding matters while partnering with People & Culture Leadership on matters involving policy interpretation, compliance concerns, or elevated employee relations risk • Maintain professionalism, discretion, and confidentiality when handling sensitive employee information and documentation • Perform other duties, responsibilities, and related assignments as directed by People & Culture Leadership to support departmental and organizational needs

Role Description Modern Family Law, a boutique law firm which specializes in Family Law, is looking for a compassionate, innovative, and organized People & Culture Specialist – Onboarding & Offboarding to work remotely near one of our office locations. This role serves as the primary owner and coordinator of onboarding and offboarding processes across the Firm and is responsible for supporting a consistent, organized, and professional employee transition experience throughout the employee lifecycle. This position partners closely with People & Culture Leadership, IT, Payroll, Operations, and Firm leadership to support onboarding readiness, employee transitions, process improvement, and operational consistency across a growing multi-state organization. The ideal candidate is highly organized, detail-oriented, proactive, and able to exercise sound judgment while managing multiple priorities in a fast-paced environment. This role requires strong communication, professionalism, follow-through, and the ability to balance employee interaction with operational execution. To be successful in this role, the incumbent in this position would be expected to do the following: - Own and coordinate onboarding processes from offer acceptance through the first 90 days of employment. - Serve as a primary point of contact for new hires throughout onboarding and orientation processes and help support a welcoming and organized onboarding experience. - Coordinate onboarding schedules, orientation sessions, onboarding documentation, and first-day logistics across departments. - Partner with Learning & Development, IT, Operations, Payroll, and leadership teams to ensure timely onboarding readiness, including system access, equipment coordination, and onboarding support. - Coordinate and manage offboarding processes from notice through final separation, including offboarding documentation, system access removal, and equipment return coordination. - Conduct and track exit interviews and stay interviews, identify trends, and support continuous improvement efforts related to onboarding and offboarding processes. - Develop, maintain, and improve onboarding and offboarding SOPs, workflows, process documentation, tracking tools, and related resources to support consistency and scalability. - Maintain organized onboarding and offboarding records, dashboards, tracking tools, and reporting visibility. - Identify process gaps and recommend practical process improvements to support efficiency, consistency, and operational effectiveness. - Assist with coordination and documentation related to internal employee transitions, organizational changes, and People & Culture initiatives. - Assist in the development, coordination, and maintenance of onboarding related training materials, resources, and process documentation. - Partner with People & Culture Leadership and cross-functional teams to support onboarding, offboarding, and employee transition processes effectively and consistently. - Exercise sound judgment in managing routine onboarding and offboarding matters while partnering with People & Culture Leadership on matters involving policy interpretation, compliance concerns, or elevated employee relations risk. - Maintain professionalism, discretion, and confidentiality when handling sensitive employee information and documentation. - Perform other duties, responsibilities, and related assignments as directed by People & Culture Leadership to support departmental and organizational needs. Qualifications - A high school diploma or equivalent is required. - At least four (4) years of experience in onboarding, offboarding, employee experience, HR coordination, People Operations, or a closely related field. - A bachelor’s degree in Business, Human Resources, Psychology, Humanities, or a related field is preferred. - Experience coordinating and managing onboarding and offboarding processes across multiple stakeholders. - Experience working in a legal, professional services, and/or rapidly growing multi-state organization is preferred. - Strong working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, Adobe, and Zoom. - Experience working with HRIS platforms, onboarding systems, electronic personnel records, or similar systems. - Demonstrated attention to detail, organization, and follow-through. - Strong written and verbal communication skills. Requirements - Ability to communicate professionally and interact effectively with employees, managers, leadership, attorneys, support staff, and external partners. - Ability to be a proactive self-starter who can operate independently while managing multiple priorities and deadlines. - Demonstrated attention to detail, reliability, organization, and follow-through. - Strong customer service and relationship-building skills with the ability to support a professional and organized onboarding and offboarding experience. - Ability to maintain professionalism, discretion, and confidentiality when handling sensitive employee information and documentation. - Ability to identify process gaps and recommend practical solutions to improve efficiency, consistency, and operational effectiveness. - Flexibility and ability to respond positively to shifting priorities and business needs. - Ability to work under pressure and manage competing priorities while maintaining accuracy and professionalism. - Ability to work in a primarily computer-based environment, including extended periods of sitting, screen time, typing, and use of standard office equipment. - Ability to occasionally lift and move office equipment or materials weighing up to 10 pounds. - Ability to work occasional evenings or adjusted hours as needed to support onboarding, offboarding, or time-sensitive operational needs. Benefits - Salary Range for California/Washington: $85,000-$105,000. - Comprehensive benefits package includes health insurance, HSA/FSA options, short-term and long-term disability, dental and vision care, life insurance, 401(k), vacation, sick time, and access to an employee assistance program. - Additional voluntary benefits include accident insurance, life insurance, disability insurance, critical illness insurance, long-term care insurance, and pet insurance. - Commuter and transit benefits may be available in some locations.

• The Client Success & Resolution Lead plays a critical role in advancing Modern Family Law’s mission, vision, and values by improving the overall client experience and strengthening client satisfaction across the firm. • Serve as a strategic operational partner responsible for proactively identifying and addressing client concerns before they escalate into formal disputes or complaints. • Acts as a central point of coordination between clients, attorneys, finance, and operational teams to ensure concerns are handled professionally, consistently, and in alignment with the firm’s standards of service and client care. • Help establish consistent client experience standards, improve operational accountability, and support long-term client trust and retention. • Monitor and identify recurring client concerns, operational friction points, communication breakdowns, and billing-related dissatisfaction. • Develop proactive risk indicators and escalation protocols to identify at-risk client matters early in the process. • Conduct detailed reviews and root cause analysis to determine the underlying drivers of disputes, complaints, or negative client experiences. • Analyze trends across offices, legal teams, billing practices, and operational workflows to identify systemic issues and opportunities for improvement. • Identify recurring themes and provide leadership with actionable recommendations to improve communication standards, service delivery, billing transparency, and operational consistency across the firm.

Role Description Modern Family Law is seeking a Client Success & Resolution Lead. The Client Success & Resolution Lead plays a critical role in advancing Modern Family Law’s mission, vision, and values by improving the overall client experience and strengthening client satisfaction across the firm. This position serves as a strategic operational partner responsible for proactively identifying and addressing client concerns before they escalate into formal disputes or complaints. The role acts as a central point of coordination between clients, attorneys, finance, and operational teams to ensure concerns are handled professionally, consistently, and in alignment with the firm’s standards of service and client care. As Modern Family Law continues to scale, this role will help establish consistent client experience standards, improve operational accountability, and support long-term client trust and retention. Client Issue Identification & Root Cause Analysis - Monitor and identify recurring client concerns, operational friction points, communication breakdowns, and billing-related dissatisfaction. - Develop proactive risk indicators and escalation protocols to identify at-risk client matters early in the process. - Evaluate the holistic impact of client dissatisfaction, including financial impact, operational disruption, reputational risk, client retention concerns, and potential impact on attorney and staff performance. - Conduct detailed reviews and root cause analysis to determine the underlying drivers of disputes, complaints, or negative client experiences. - Analyze trends across offices, legal teams, billing practices, and operational workflows to identify systemic issues and opportunities for improvement. - Utilize client feedback, dispute data, Google reviews, and operational reporting to recommend process improvements that reduce future client friction. - Identify recurring themes and provide leadership with actionable recommendations to improve communication standards, service delivery, billing transparency, and operational consistency across the firm. Client Resolution & Operational Improvement - Serve as the primary point of contact for escalated client concerns and dispute-related matters. - Coordinate with legal teams, operational and leadership teams to investigate issues thoroughly and facilitate timely resolutions. - Manage resolution workflows and ensure professional, consistent, and proactive communication with clients throughout the process. - Implement standardized client experience and dispute resolution procedures across all offices to support consistency as the firm grows. - Provide leadership with recommendations related to client concerns, dispute trends, operational risks, and service improvement opportunities. - Support the development of centralized reporting Power BI dashboards and KPI tracking related to client satisfaction, disputes, and operational performance. What Success Looks Like - Reduction in formal client disputes, complaints, and billing-related escalations. - Improved client satisfaction scores, online review ratings, and overall client sentiment. - Reduction in write-offs, disputes, and attorney time spent managing escalations. - Increased percentage of client concerns resolved before escalation occurs. - Improved turnaround times for issue resolution and client follow-up. - Implementation of measurable operational and communication improvements based on dispute and client feedback data. - Establishment of scalable client experience standards and resolution processes across all Modern Family Law offices. Qualifications - Advanced Excel and data analysis skills. - Experience with Salesforce, case management, and workflow systems. - Strong financial understanding including retainers, billing structures, collections, and AR impact. - Experience interpreting operational and financial reporting. - Process mapping and root cause analysis capabilities. - Ability to build and maintain KPI dashboards and reporting tools. Requirements - High emotional intelligence and professionalism. - Conflict resolution and de-escalation expertise. - Strong communication skills with the ability to work effectively with clients, attorneys, and cross-functional departments. - Strong ownership mentality and accountability. - Critical thinking, sound judgment, and pattern recognition. - Ability to navigate emotionally sensitive situations with composure and professionalism. - Ability to thrive in a fast-paced and scaling organization. - Ability to be a proactive self-starter who understands how client experience, client communication, billing concerns, and operational follow-through support broader business objectives. - Strong judgment regarding confidentiality, client concerns, financial information, and sensitive business matters. - Excellent organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously. - Flexibility and ability to respond quickly and positively to shifting demands. - Ability to manage deadlines and shifting priorities in a fast-paced environment. Educational Background - Bachelor’s degree required in finance, business, communications, operations, or a related field. - MBA, advanced degree, or relevant certifications are preferred. - Certifications in conflict resolution, customer experience, or operations management are a plus. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development - Eligible for Work From Anywhere after 6 months

• Develop and execute the firm’s AI and legal innovation roadmap. • Identify opportunities to improve legal workflows, client experience, and operational efficiency through AI and automation. • Evaluate emerging technologies, platforms, and vendors relevant to legal services delivery. • Lead design and implementation of AI-assisted legal workflows across the client lifecycle. • Collaborate with internal development teams and outside vendors to build scalable technology solutions. • Develop policies and governance frameworks for responsible AI usage within the firm. • Ensure compliance with confidentiality obligations, attorney-client privilege requirements, cybersecurity standards, and applicable professional responsibility rules. • Evaluate and manage relationships with AI, automation, and legal technology vendors. • Help lead organizational adoption of AI-enabled workflows and tools. • Develop internal training, education, and change-management initiatives. • Serve as an internal advisor and subject matter resource on AI capabilities, limitations, and best practices.

Role Description Modern Family Law (“MFL”) is seeking a forward-thinking, operationally sophisticated, and technically fluent Director of AI & Legal Innovation to help architect the future of legal services delivery. This role is not a traditional IT position. The Director of AI & Legal Innovation will lead the firm’s strategy, implementation, governance, and operational integration of artificial intelligence technologies across legal operations, client experience, workflow automation, and internal business systems. The ideal candidate combines strong product and systems thinking, practical AI implementation experience, workflow/process design capability, operational leadership, and the ability to translate emerging technologies into scalable business outcomes. This individual will work closely with executive leadership, attorneys, software developers, operations teams, and external technology partners to design and implement AI-native legal workflows that improve efficiency, client experience, accessibility, quality, and scalability while maintaining the highest standards of ethics, confidentiality, and legal compliance. This is a transformational leadership role intended to help shape the future of Modern Family Law and the broader legal services industry. Qualifications - Bachelor’s degree or equivalent practical experience in technology, business, operations, legal technology, computer science, information systems, or related field. - 5+ years of experience in AI implementation, workflow automation, digital transformation, product management, legal technology, operations strategy, or related fields. - Experience implementing or managing AI-enabled systems in a professional services, legal, healthcare, financial services, or other regulated environment. - Strong understanding of generative AI tools, automation systems, APIs, and workflow orchestration concepts. - Demonstrated ability to manage cross-functional projects and operational change initiatives. - Excellent communication, organizational, and strategic thinking skills. Requirements - Experience within legal services, legal technology, or highly regulated industries. - Familiarity with OpenAI, Anthropic, vector databases, prompt engineering, workflow automation platforms, document automation systems, CRM integrations, and client portal technologies. - Experience working with product development teams and software engineering environments. - Understanding of legal ethics, confidentiality obligations, and professional responsibility considerations related to AI usage. - MBA, JD, technical certifications, or equivalent advanced experience preferred but not required. Benefits - Salary Range: $225,000 - $255,000, adjusted for experience, location, and job-related factors. - Comprehensive benefits package includes health insurance, HSA/FSA options, short-term and long-term disability, dental and vision care, life insurance, 401(k), vacation, sick time, and access to an employee assistance program. - Additional voluntary benefits include accident insurance, life insurance, disability insurance, critical illness insurance, long-term care insurance, and pet insurance. - Commuter and transit benefits may be available in some locations. Company Description Modern Family Law is one of the nation’s leading family law firms, focused on combining exceptional legal representation with innovation, technology, and client-centered service. The firm is actively exploring AI-native legal workflows, advanced client experience systems, and new models for increasing accessibility, efficiency, and scalability within legal services. We believe the future of law belongs to organizations capable of combining outstanding legal talent with thoughtful technological innovation.

Role Description Modern Family Law is seeking a Learning Experience Designer to transform substantive legal and professional development content into polished, engaging, and brand-consistent training experiences. This is a design and production role, not a content generation role — the ideal candidate brings strong visual communication instincts, instructional design craft, and the technical skill to build training materials that look and feel professional across multiple delivery formats. You will partner closely with subject matter experts and curriculum developers to take raw content and shape it into learning experiences that resonate with attorneys and legal professionals. This role is fully remote and requires the ability to work independently, proactively, and with a high degree of ownership. Responsibilities - Design & Production - Transform structured content outlines and scripts into visually compelling training modules, slide decks, workbooks, and job aids using established brand standards. - Apply MFL brand guidelines consistently across all learning materials, ensuring a cohesive look and feel across formats and delivery platforms. - Design and produce eLearning modules using authoring tools (e.g., Articulate Storyline, Rise, or equivalent), including screen layouts, animations, interactions, and media integration. - Create participant workbooks, facilitator guides, knowledge checks, and reference materials that are visually professional and easy to navigate. - Select and integrate appropriate visuals, graphics, icons, and multimedia elements that enhance comprehension without overwhelming content. - Apply adult learning theories to design learning content that builds on the full learner journey, as a cohesive suite. - Collaboration & Production Workflow - Partner with Curriculum Developers and subject matter experts to understand content goals and translate them into effective design choices. - Maintain organized file management and version control across all design assets and project deliverables. - Upload, configure, and troubleshoot course content within the Learning Management System (LMS), currently TalentLMS. - Ensure all materials meet accessibility standards and are optimized for the intended delivery format (in-person, virtual, asynchronous LMS). - Manage concurrent design projects across multiple programs, meeting production timelines with a high standard of quality. - Quality & Iteration - Review completed materials for consistency, accuracy of design elements, and alignment with instructional intent before delivery. - Incorporate feedback from stakeholders and learners to iterate on and improve existing training materials. - Stay current on design trends in legal professional development, eLearning, and corporate training environments. Qualifications - 3+ years of experience in instructional design, learning experience design, or training production — with a strong portfolio demonstrating visual quality and design range. - Experience with UI/UX design principles to facilitate the optimization and effectiveness of learning for diverse learner populations. - Proficiency in eLearning authoring tools, including creating branching scenarios (Articulate Storyline, Rise 360, Adobe Captivate, Vyond, PowerPoint or comparable platforms). - Experience with graphic design tools such as Adobe Creative Suite, Canva for Enterprise, or equivalent. - Demonstrated ability to apply brand standards consistently across a variety of learning deliverable types. - Experience publishing and managing content within a Learning Management System. - Strong creative judgment with the ability to make complex material visually engaging, organized, and learner-friendly. - Strong attention to detail, project management skills, and ability to manage multiple production timelines simultaneously. - Excellent communication skills and comfort collaborating across functions with subject matter experts and stakeholders. Preferred Qualifications - Experience designing training for professional services, legal, or compliance-heavy environments. - Familiarity with TalentLMS or similar cloud-based LMS platforms. - Background in video production, motion graphics, or audio narration editing. - Knowledge of SCORM/xAPI standards and LMS content packaging. - Experience with knowledge management web platforms such as SharePoint. - Experience working in a hypergrowth and multi-state or geographically distributed organization. Skills and Competencies - Ability to communicate professionally and interact effectively with all levels of personnel, including executives, management, attorneys, and support staff. - Demonstrated attention to detail, reliability, and ability to quickly learn new technology. - Excellent organizational and prioritization skills, with the ability to manage multiple initiatives simultaneously. - Ability to be a proactive self-starter who understands the details within a much larger context. - Flexibility and ability to respond quickly and positively to shifting demands. - Ability to manage deadlines and shifting priorities in a fast-paced environment. - Strong judgment regarding confidentiality, LMS content accuracy, and sensitive business information. Physical & Communication Requirements - Ability to communicate verbally and in writing using a telephone, text messaging, or email. - Ability to sit for extended periods of time at a desk while typing, using a mouse, and looking at a computer screen. - Ability to stand, sit, bend, and lift items up to 10 lbs as needed. Education (Preferred, Not Required) Modern Family Law recognizes that excellence in curriculum development and instructional content design can come from a variety of paths. Candidates with strong real-world experience, relevant certifications, and a proven ability to develop high-quality learning content are encouraged to apply, regardless of formal education. Mandatory Notices for Applicants - ADA Compliance: Candidates must be able to perform the role with or without reasonable accommodation. Requests for accommodation should be made to the Director of People Operations in advance. - Compensation and Benefits: Salary Range: $80,000-$95,000, adjusted for experience, location, and job-related factors. This range is a reasonably reliable estimate of the base salary that this individual is expected to receive. - Comprehensive benefits package includes health insurance, HSA/FSA options, short-term and long-term disability, dental and vision care, life insurance, 401(k), vacation, sick time, and access to an employee assistance program. Additional voluntary benefits include accident insurance, life insurance, disability insurance, critical illness insurance, long-term care insurance, and pet insurance. Commuter and transit benefits may be available in some locations. - Modern Family Law will consider all qualified applicants with arrest or conviction records. Modern Family Law is committed to diversity and inclusion in the workplace and has zero tolerance for harassment of any kind. Individuals seeking employment at MFL are considered without regard to their race, color, religion, sex, sexual orientation, gender identity, transgender experience, national origin, age, marital status, ancestry, disability, military status (including discharge status), genetic information, or any other protected class status as set forth by local, state, and federal law. Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Short Term & Long Term Disability - Training & Development - Work from Anywhere -- eligible after 6 months.

• Research, write, and structure substantive training content across legal practice areas, professional skills, and leadership development topics relevant to attorneys and paralegals. • Produce complete, scalable learning content packages including: module scripts and narration text, facilitator guides, participant workbooks, knowledge checks, discussion guides, and job aids. • Translate complex legal concepts, procedures, and skills into clear, accessible, scenario-based learning content appropriate for practitioners at varying experience levels. • Develop realistic and scalable case studies, practice scenarios, and skill application exercises that reflect the day-to-day realities of family law practice. • Ensure content reflects jurisdictional nuances across MFL’s operating states, in partnership with subject matter experts. • Design the structure, sequencing, and learning objectives of multi-module training programs, ensuring logical progression and a scalable coherent curriculum architecture. • Develop scalable program blueprints and content maps that define scope, sequence, duration, format, and assessment strategy for each program. • Apply adult learning principles and evidence-based instructional design frameworks to ensure content drives measurable competency development, not just knowledge transfer. • Collaborate with managing attorneys, practice group leaders, and subject matter experts to gather substantive input and ensure content accuracy and relevance. • Develop assessment strategies — including knowledge checks, practical simulations, and competency rubrics — to measure learner progress and program effectiveness. • Provide the Learning Experience Designer with complete, well-organized content packages that are ready for production — clear scripts, annotated outlines, and design intent notes. • Review completed design deliverables to ensure content integrity was maintained through the production process. • Maintain and update existing training content to reflect changes in law, firm policy, and best practices. • Develop assessment and evaluation measures to help determine whether training is effective, including completion, assessment results, learner feedback, practical exercises, and observed skill application. • Contribute to program evaluation efforts by analyzing assessment data and learner feedback to inform content revisions. • Stay current on developments in family law, legal professional development, and adult learning research relevant to MFL's training priorities.