• Ensure the reliability, scalability, and performance of Dropbox’s global cloud and corporate network environments across AWS, GCP, OCI, and Azure. • Monitor and troubleshoot infrastructure health using Datadog, and synthetic testing frameworks. • Contribute to Cloud migrations and optimization of enterprise wireless performance. • Develop, test, and maintain infrastructure automation using Terraform, Ansible, and Python to streamline provisioning, configuration, and change management. • Build and maintain observability dashboards and alerts for network and cloud performance, availability, and cost optimization. • Author and maintain detailed runbooks, operational documentation, and training guides to promote shared understanding and reliability practices. • Partner with Security to improve Dropbox’s network segmentation, traffic inspection, and zero-trust posture across hybrid and multi-cloud environments.

• design, build, support, administer, maintain, patch network devices • respond to incidents and recover from service degradations and outages • support all network capabilities across all supported environments/enclaves • design system configuration and direct system installation • define, document, and enforce system standards • maximize network performance by monitoring performance • troubleshoot network problems and outages • schedule upgrades and collaborate with network architects • report network operational status by gathering/prioritizing information • secure network systems by establishing and enforcing policies • collaborate with Technical Director, Sr. System Engineer, Operations Manager and Development Team

• Lead complete system installations, including hardware setup, cabling, environmental checks, workstation configuration, and integration with hospital C Arm and PACS/DICOM environments. • Conduct and manage preinstall IT planning, reviewing site walkthroughs, validating technical requirements, and aligning timelines with hospital IT, biomed, and imaging teams. • Coordinate Information Security and IT reviews, complete InfoSec assessments, addressing follow up questions, and provide documentation required for hospital approval. • Support network configuration (end to end) — port activation, IP assignments, DNS, routing, VLAN segmentation, firewalls, AETs, and data transfer workflows. • Troubleshoot complex issues including connectivity failures, DICOM metadata problems, system processing errors, workstation performance, and hardware malfunctions (onsite and remote). • Support account activations, ensuring the system is operating optimally for patient procedures; provide rapid response for any workflow or technical interruptions. • Document all configurations and work performed, including installation reports, system setup details, service findings, and escalation notes for QA/R&D. • Serve as the technical liaison between hospital teams, imaging vendors, third-party field engineers, CathWorks internal teams, and Medtronic commercial partners. • Provide on call and remote support, guiding customers and field personnel through troubleshooting and workflow issues. • Train hospital personnel and partner field engineers, ensuring consistent, safe, and effective system usage and troubleshooting capability. • Identify improvement opportunities, providing structured feedback to R&D, QA, Product, and Operations based on real world site experience.

• Support the daily network operations across various physical locations. • Create comprehensive documentation and promote best practices using IT service management (ITSM) or similar models. • Thrive in a Cisco Meraki network environment, where expertise will drive operational excellence and innovation. • Deliver remote network assistance to on-site IT specialists and end-users, promptly addressing escalations and automated alerts across various locations. • Conduct wireless site surveys and generate detailed heatmap reports with Ekahau to optimize network performance, capacity, and reliability. • Define and implement best practices for validating and deploying network firmware updates and warehouse automation systems. • Oversee advanced network monitoring and observability tools like AppNeta and Datadog, ensuring ISP connectivity with robust failover and high availability. • Administer 802.1X and EAP-TLS authentication integrated with MDM platforms to protect enterprise wireless connectivity. • Maintain organized IT tickets and change management processes using Freshservice, ensuring compliance with SLA standards. • Ensure comprehensive inventory management, asset tracking, and change management records are maintained for accountability. • Mentor team members and foster a collaborative work environment, enhancing the IT experience for all colleagues.