• Support the daily network operations across various physical locations. • Create comprehensive documentation and promote best practices using IT service management (ITSM) or similar models. • Thrive in a Cisco Meraki network environment, where expertise will drive operational excellence and innovation. • Deliver remote network assistance to on-site IT specialists and end-users, promptly addressing escalations and automated alerts across various locations. • Conduct wireless site surveys and generate detailed heatmap reports with Ekahau to optimize network performance, capacity, and reliability. • Define and implement best practices for validating and deploying network firmware updates and warehouse automation systems. • Oversee advanced network monitoring and observability tools like AppNeta and Datadog, ensuring ISP connectivity with robust failover and high availability. • Administer 802.1X and EAP-TLS authentication integrated with MDM platforms to protect enterprise wireless connectivity. • Maintain organized IT tickets and change management processes using Freshservice, ensuring compliance with SLA standards. • Ensure comprehensive inventory management, asset tracking, and change management records are maintained for accountability. • Mentor team members and foster a collaborative work environment, enhancing the IT experience for all colleagues.

• Designing, building, and maintaining our global network infrastructure. • Developing and maintaining Akamai's core network configuration templates using Jinja2. • Implementing new hardware platforms and network features within the automation framework. • Collaborating with cross-functional teams to define data models and functional requirements. • Serving as a subject matter expert for complex network issues, performing deep-dive troubleshooting and analysis. • Creating and maintaining clear documentation & procedures.

• Design, configure, and manage cloud-based network infrastructure, including VPCs, subnets, load balancers, security groups, and VPNs. • Monitor and troubleshoot network performance and connectivity issues in the cloud environment, ensuring minimal downtime and optimal performance. • Collaborate with various teams to understand and meet their network requirements and optimize performance. • Maintain thorough documentation of network configurations, procedures, and changes. • Participate in an on-call rotation to provide 24x7 support, including pager duty for network-related emergencies. • Stay up-to-date with the latest cloud networking technologies and best practices to continually enhance the cloud network environment.

• Works with customers to develop requirements for network services and design cost-effective, secure and reliable solutions • Prepares and maintains detailed network documentation for networking team and end users • Configures and manages central network components including network firewalls and VPN firewalls • Triage and evaluate daily firewall requests into security policy and NAT rules • Serves as team leader for junior-level analysts • Provides tier three resource for various network performance and connectivity issues • Works with SOC to establish policies for managing the network • Stays current with new technologies focusing on routing, switching, wireless and security technology • Configures security perimeter devices to provide service to end users and departments