Dropbox

Role DescriptionAs the Staff Product Manager for Team Foundations, you’ll own the Core product strategy and execution for the experiences that allow Dropbox teams to form, grow, and collaborate across organizational boundaries. This role sits at the center of Dropbox’s 2026 Teams strategy: restoring the Teams business to positive net license growth by addressing structural product, identity, licensing, and UX gaps that block team formation and expansion. Modern work does not fit neatly inside one company, one team, or one annual seat model. Teams work with contractors, clients, agencies, freelancers, subsidiaries, and partners; people often need to participate in multiple teams or products; and admins need confidence that join, removal, access, and billing changes will not create risk. Today, structural gaps in identity, licensing, and UX prevent Teams from expanding in those real-world scenarios. Access uncertainty and high-stakes join or removal flows create admin anxiety, slow collaboration, and directly block team growth. You’ll lead a broad portfolio that includes multi-team identity as the primary focus, along with adjacent growth and monetization surfaces such as password-sharing conversion and monthly licenses. The work has deep technical foundations—authentication, account models, permissions, RBAC, multi-tenancy, session state, billing, and data integrity all matter—but this is not a platform-only role. The product succeeds when those foundations disappear into clear, trustworthy Core user experiences: joining a team feels additive instead of risky, switching between teams feels natural, admins understand who has access and why, and flexible licensing maps to how teams actually work. This is a Staff-level role for a PM who can translate technical complexity into intuitive customer-facing product flows. You’ll need to hold a system-level view across identity, auth, account switching, sharing, billing, lifecycle messaging, experimentation, analytics, and support readiness while still going deep on the customer and admin experiences that make the system understandable. You’ll have direct exposure to senior leadership and will be expected to frame strategy, tradeoffs, sequencing, and risks clearly across multiple executive audiences. Responsibilities - Own the end-to-end Team Foundations product strategy, with multi-team identity as the primary pillar and password-sharing monetization and monthly licensing as adjacent growth levers. - Define how Dropbox should support complex external collaboration and multi-team workflows where work crosses company lines, involves contractors or clients, or requires one person to participate in multiple teams or products. - Turn technically complex identity, access, licensing, and account-model work into intuitive Core product flows for joining teams, switching contexts, managing access, adding collaborators, and understanding what changes when someone becomes a team member. - Design and ship foundational Core product experiences such as multi-team join/create flows, account and team switching, admin and member lifecycle paths, external collaborator upgrade paths, monthly license management, and progressive interventions for likely password-sharing accounts. - Partner deeply with engineering on authentication, RBAC, multi-tenancy, account/session state, permissions, billing, and data-model tradeoffs while staying accountable for customer clarity, product quality, and business impact. - Act as the connective tissue across Product, Engineering, Design, Research, Data Science, Growth, Identity/Auth Platform, Commerce/Billing, Sharing, Dash, Desktop, Mobile, PMM, Legal, Support, and Finance so the full system ships coherently rather than as disconnected surfaces. - Define and track the metrics that matter, represent the full workstream to senior leaders, and drive cross-functional execution across Product, Engineering, Design, Research, Data Science, Growth, Identity/Auth, Commerce/Billing, Sharing, Dash, Desktop, Mobile, PMM, Legal, Support, and Finance. Requirements - 8+ years of product management experience, including ownership of complex B2B SaaS, collaboration, admin, identity, permissions, billing, or growth products with measurable user and business impact. - Proven ability to lead Staff-level product scope: ambiguous, cross-org initiatives with multiple senior stakeholders, deep technical dependencies, and business-critical outcomes. - Strong technical fluency with customer-facing product work built on complex systems. You can reason about authentication, RBAC, multi-tenancy, identity models, account/session state, permissions, billing systems, data pipelines, experimentation, and cross-surface rollout risk well enough to partner deeply with engineering and make strong product calls. - Strong product craft and UX judgment. You can make technically complex flows feel simple, safe, and intuitive, especially in high-stakes moments like joining a team, switching teams, managing access, changing licenses, or understanding what happens to personal and team content. - Strong customer instincts for SMB teams and collaboration-heavy industries such as construction and media/creative production. You understand the practical realities of external collaboration, temporary contributors, client work, and multi-team participation, and can translate those patterns into product systems that feel simple and trustworthy. - Fluency with data, metrics, and experimentation. You can independently reason through funnels, cohort behavior, revenue impact, churn risk, statistical validation, and the instrumentation needed to make decisions with confidence. - Exceptional cross-functional leadership and executive-ready communication. You build trust across engineering, design, data science, growth, finance, legal, PMM, and support partners, and can distill a multi-surface, technically complex strategy into crisp narratives for any audience. Preferred Qualifications - Experience building identity, account, workspace, team membership, permissions, collaboration, or admin products at scale. - Experience with authentication, authorization, RBAC, multi-tenancy, account switching, workspace switching, or related technical product areas. - Experience at a B2B SaaS or product-led growth company, especially where team formation, expansion loops, flexible licensing, or external collaboration were core to the business model. - Experience working on products that span Web, Desktop, Mobile, and backend services, with careful staged rollout and incident-risk management. - Experience with monetization or packaging systems, including billing, seat management, temporary licenses, trial conversion, or account-sharing conversion. Compensation US Zone 1 This role is not available in Zone 1 US Zone 2 $212,700—$287,700 USD US Zone 3 $189,000—$255,800 USD

• Own the end-to-end Team Foundations product strategy, with multi-team identity as the primary pillar and password-sharing monetization and monthly licensing as adjacent growth levers. • Define how Dropbox should support complex external collaboration and multi-team workflows where work crosses company lines, involves contractors or clients, or requires one person to participate in multiple teams or products. • Turn technically complex identity, access, licensing, and account-model work into intuitive Core product flows for joining teams, switching contexts, managing access, adding collaborators, and understanding what changes when someone becomes a team member. • Design and ship foundational Core product experiences such as multi-team join/create flows, account and team switching, admin and member lifecycle paths, external collaborator upgrade paths, monthly license management, and progressive interventions for likely password-sharing accounts. • Partner deeply with engineering on authentication, RBAC, multi-tenancy, account/session state, permissions, billing, and data-model tradeoffs while staying accountable for customer clarity, product quality, and business impact. • Act as the connective tissue across Product, Engineering, Design, Research, Data Science, Growth, Identity/Auth Platform, Commerce/Billing, Sharing, Dash, Desktop, Mobile, PMM, Legal, Support, and Finance so the full system ships coherently rather than as disconnected surfaces. • Define and track the metrics that matter, represent the full workstream to senior leaders, and drive cross-functional execution across Product, Engineering, Design, Research, Data Science, Growth, Identity/Auth, Commerce/Billing, Sharing, Dash, Desktop, Mobile, PMM, Legal, Support, and Finance.

• Drive the strategic vision and financial accountability for Dropbox’s PLG marketing revenue, maximizing customer lifetime value while managing efficient customer acquisition costs. • Oversee global paid media budgets across performance and brand channels. Deliver aligned Statements of Work to support Brand and Field Marketing while relentlessly optimizing self-serve user acquisition. • Own the global lifecycle marketing strategy (email, in-product, push) to accelerate user activation, habit formation, premium upgrades, and long-term retention. • Lead SEO/GEO (Generative Engine Optimization) and Web properties to drive high-quality organic traffic, continuous conversion rate optimization (CRO), and deep user engagement. • Partner deeply with Product, Engineering, and Data Analytics to build seamless growth loops. Collaborate directly with the Field Marketing and Sales organizations to define Product Qualified Lead (PQL) criteria, ensuring high-potential self-serve accounts are efficiently surfaced for enterprise ABM targeting and sales outbound execution. • Establish a rigorous culture of experimentation (A/B testing, incrementality testing) and leverage advanced analytics to continuously optimize the customer journey and campaign ROI. • Lead, mentor, and scale a world-class, diverse team of digital marketers, fostering a culture of excellence, psychological safety, and continuous learning.

• Collaborate with product engineering and internal teams which depend on Identity to implement their wide spanning use cases • Have a bias for action and deliver work of high quality. • Mentor more junior engineers on the team and be a partner to your EM in building a successful team. • Cultivate a collaborative and inclusive culture, championing team members and upholding our company values. • Ensure software and architecture excellence through quality feedback, risk mitigation, and alignment with technical strategy and business goals.

• Collaborate with product engineering and internal teams which depend on Identity to implement their wide spanning use cases • Have a bias for action and deliver work of high quality. • Mentor more junior engineers on the team and be a partner to your EM in building a successful team. • Cultivate a collaborative and inclusive culture, championing team members and upholding our company values. • Ensure software and architecture excellence through quality feedback, risk mitigation, and alignment with technical strategy and business goals.

• Manage a portfolio of L&D programs, ensuring clear prioritization, timelines, and execution. • Look across programs to identify overlaps, gaps, and opportunities to create a more cohesive end-to-end learning experience. • Partner with Learning Designers to refresh and evolve programs based on learner feedback, UX and user journeys, behavioral data, and organizational priorities. • Manage integrated platforms, program calendars, dashboards, and planning processes, ensuring visibility, prioritization, and alignment across stakeholders. • Deliver and own technology-enabled learning experiences and tech stack that scale effectively in a Virtual First environment.

• Drive performance improvement on the Dropbox web application as the first focus of the role • Lead the performance initiative across iOS, Android, and desktop by coordinating with internal platform experts • Take performance improvements end-to-end: from measurement to shipped code changes • Build and own the measurement, instrumentation, and regression-detection systems • Write production code regularly — primarily JavaScript and React on the web • Set engineering standards for performance work across Core Engineering • Apply AI tooling to performance work and lead the optimization of AI-assisted engineering workflows • Influence cross-org roadmaps and architectural decisions

• Design and build scalable data pipelines using Databricks and Spark to ingest, transform, and unify data from multiple enterprise systems • Develop and maintain medallion architecture (Bronze, Silver, Gold) data models to create reliable and performant “Golden Record” datasets • Implement data normalization, mapping, and entity resolution techniques (e.g., fuzzy matching, XREF tables) to unify asset data across disparate systems • Build data workflows to detect and surface Shadow IT across financial, identity, endpoint, and network signals and integrate results into CMDB systems • Partner with IT, Security, Finance, Procurement, and GRC teams to define and enforce data standards for critical CMDB attributes (e.g., ownership, approval status, lifecycle) • Develop and maintain data integrations and APIs to synchronize curated datasets into operational systems such as ServiceNow and Jira Assets • Monitor, troubleshoot, and improve data quality, reliability, and observability across the data platform.

• Design and build scalable data pipelines using Databricks and Spark to ingest, transform, and unify data from multiple enterprise systems • Develop and maintain medallion architecture (Bronze, Silver, Gold) data models to create reliable and performant “Golden Record” datasets • Implement data normalization, mapping, and entity resolution techniques (e.g., fuzzy matching, XREF tables) to unify asset data across disparate systems • Build data workflows to detect and surface Shadow IT across financial, identity, endpoint, and network signals and integrate results into CMDB systems • Partner with IT, Security, Finance, Procurement, and GRC teams to define and enforce data standards for critical CMDB attributes (e.g., ownership, approval status, lifecycle) • Develop and maintain data integrations and APIs to synchronize curated datasets into operational systems such as ServiceNow and Jira Assets • Monitor, troubleshoot, and improve data quality, reliability, and observability across the data platform

• Design, deploy, and operate Dropbox’s global production network across datacenter, backbone, edge, and cloud networking • Support operations and on-call coverage for the production network, ensuring high reliability and availability • Drive automation initiatives for network configuration, monitoring, and change management • Develop and improve network telemetry and observability systems to enhance visibility and reliability • Partner with global SMEs, software engineers, and operations teams to deliver scalable and secure infrastructure solutions • Collaborate with cross-functional teams (traffic, physical infrastructure, security) to support end-to-end network initiatives