• Lead complete system installations, including hardware setup, cabling, environmental checks, workstation configuration, and integration with hospital C Arm and PACS/DICOM environments. • Conduct and manage preinstall IT planning, reviewing site walkthroughs, validating technical requirements, and aligning timelines with hospital IT, biomed, and imaging teams. • Coordinate Information Security and IT reviews, complete InfoSec assessments, addressing follow up questions, and provide documentation required for hospital approval. • Support network configuration (end to end) — port activation, IP assignments, DNS, routing, VLAN segmentation, firewalls, AETs, and data transfer workflows. • Troubleshoot complex issues including connectivity failures, DICOM metadata problems, system processing errors, workstation performance, and hardware malfunctions (onsite and remote). • Support account activations, ensuring the system is operating optimally for patient procedures; provide rapid response for any workflow or technical interruptions. • Document all configurations and work performed, including installation reports, system setup details, service findings, and escalation notes for QA/R&D. • Serve as the technical liaison between hospital teams, imaging vendors, third-party field engineers, CathWorks internal teams, and Medtronic commercial partners. • Provide on call and remote support, guiding customers and field personnel through troubleshooting and workflow issues. • Train hospital personnel and partner field engineers, ensuring consistent, safe, and effective system usage and troubleshooting capability. • Identify improvement opportunities, providing structured feedback to R&D, QA, Product, and Operations based on real world site experience.

• Support the daily network operations across various physical locations. • Create comprehensive documentation and promote best practices using IT service management (ITSM) or similar models. • Thrive in a Cisco Meraki network environment, where expertise will drive operational excellence and innovation. • Deliver remote network assistance to on-site IT specialists and end-users, promptly addressing escalations and automated alerts across various locations. • Conduct wireless site surveys and generate detailed heatmap reports with Ekahau to optimize network performance, capacity, and reliability. • Define and implement best practices for validating and deploying network firmware updates and warehouse automation systems. • Oversee advanced network monitoring and observability tools like AppNeta and Datadog, ensuring ISP connectivity with robust failover and high availability. • Administer 802.1X and EAP-TLS authentication integrated with MDM platforms to protect enterprise wireless connectivity. • Maintain organized IT tickets and change management processes using Freshservice, ensuring compliance with SLA standards. • Ensure comprehensive inventory management, asset tracking, and change management records are maintained for accountability. • Mentor team members and foster a collaborative work environment, enhancing the IT experience for all colleagues.

• Designing, building, and maintaining our global network infrastructure. • Developing and maintaining Akamai's core network configuration templates using Jinja2. • Implementing new hardware platforms and network features within the automation framework. • Collaborating with cross-functional teams to define data models and functional requirements. • Serving as a subject matter expert for complex network issues, performing deep-dive troubleshooting and analysis. • Creating and maintaining clear documentation & procedures.

• Design, configure, and manage cloud-based network infrastructure, including VPCs, subnets, load balancers, security groups, and VPNs. • Monitor and troubleshoot network performance and connectivity issues in the cloud environment, ensuring minimal downtime and optimal performance. • Collaborate with various teams to understand and meet their network requirements and optimize performance. • Maintain thorough documentation of network configurations, procedures, and changes. • Participate in an on-call rotation to provide 24x7 support, including pager duty for network-related emergencies. • Stay up-to-date with the latest cloud networking technologies and best practices to continually enhance the cloud network environment.