• Collaborate with HR, IT, and business stakeholders to shape requirements, refine epics and user stories, and translate them into end‑to‑end solution designs for HRSD, Employee Center Pro, and related capabilities. • Own the configuration and customization strategy for HRSD (case management, lifecycle events, knowledge, HR services) and Employee Center Pro experiences, including catalog design, topics, taxonomy, and portal information architecture. • Design and implement complex, high‑quality configurations and scripts (e.g., advanced business rules, Script Includes, Flow Designer and subflows, UI policies, client scripts) that support scalable, performant, and maintainable HR workflows. • Provide technical leadership across the team by reviewing designs and code, ensuring adherence to development standards, security practices, and architectural guidelines. • Define testing strategies for HRSD and Employee Center Pro changes, including effective use of Automated Test Framework (ATF) and other tools to ensure stable, regression‑safe releases. • Ensure high‑quality technical documentation for solution designs, configurations, integrations, and run‑books, and drive consistent documentation practices across the team. • Lead the monitoring, troubleshooting, and resolution of complex incidents, defects, and performance issues related to HRSD, Employee Center Pro, and integrations, focusing on root cause analysis and long‑term remediation. • Lead the design of integrations between ServiceNow and Workday (and other HR/enterprise systems), using IntegrationHub, REST/SOAP APIs, and enterprise integration patterns to enable accurate, timely, and secure data exchange.

Role Description The ServiceNow Developer II (Discovery) is responsible for the end-to-end implementation and management of the ServiceNow Discovery services to provide a real-time, accurate inventory of an organization’s IT infrastructure. The ServiceNow Discovery Developer role is a technical resource that possesses advanced administrative capabilities and is able to design, develop, and customize ServiceNow Discovery patterns and mappings. The Developer works across the enterprise, delivers new functionality and innovative solutions, and supports the entire development lifecycle in support of ITOM and the CMDB. The ServiceNow Developer has a software development background that will be enhanced by ServiceNow System Administration, ServiceNow Advanced System Administration, and Scripting in ServiceNow. In this role you will: - Assist ServiceNow CMDB Administrator, Sr Solutions Architect, and ServiceNow System Administrators with discovery requests, data integration and reconciliation, and support of Service Mapping. - Design, develop, configure and customize ServiceNow discovery jobs and integrations. - Support of CMDB administration, ITOM, and Asset Management data integrity. - Install and configure Management, Instrumentation, and Discovery (MID) Servers on the internal network. - Schedule Optimization: Design and manage discovery schedules, including IP ranges and credentials. Qualifications - 3 years of hands-on programming experience in a ServiceNow administration or applications development role. - Experience applying digital accessibility regulations and standards (e.g., WCAG 2.1) to business processes, content, tools, and/or documents, with the ability to provide specific examples of accessibility improvements made. Requirements - OIT ONLY RECRUITMENT: This recruitment is open only to current employees of the Office of Information Technology for the State of Colorado. - Applications are not accepted from contractors engaged in work for OIT, or any state entity, as contractors are not employees. - A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. - While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. Benefits - Support for a healthy balance of work and personal time. - Access to various offerings that allow for fulfilling lives. Company Description The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description ServiceNow, a leader in Insurance solutions, is seeking an Advisory Solution Consultant (Core) to focus on Enterprise Insurance customers. This critical role involves providing consultative, pre-sales support to our customers. What you get to do in this role: As a Solution Consultant, you'll be a trusted technical advisor, creating and delivering tailored solutions to our valued Enterprise Insurance customers. It's an exciting opportunity to help meet our quarterly and annual sales goals together in your territory. In this role, you will get to: 1. Identify, qualify, and move opportunities through the various stages of the sales cycle and deliver impactful solutions to our customers 2. Demonstrate the technical and business value of ServiceNow solutions to clients. 3. Work in a matrixed environment and leverage these resources effectively to provide solutions to our customers. 4. Leverage your knowledge of the Insurance Industry and demonstrate how the ServiceNow platform aligns to help our customers solve their most complex business problems. This role requires a strategic approach to planning and executing against planned objectives while representing the entire portfolio of ServiceNow products. A successful candidate will be able to work in a matrixed environment, building relationships within IT and across various lines of business, focusing on delivering measurable results and driving the growth of ServiceNow's portfolio of solutions. Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years of pre-sales solution consulting or sales engineering experience - Demonstrated Financial Services Experience, preferably in Insurance experience - Proficiency with the ServiceNow platform or technical expertise with cloud software solutions - Experience working collaboratively with product management, product marketing, partners, and professional services - Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence - Travel, as necessary FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

• Responsible for enabling and scaling GenAI powered experiences on the ServiceNow platform • Operationalizes Now Assist for ITSM, HRSD, AI Search, and Virtual Agent • Manages and configures Now Assist configuration via the admin console • Partners with stakeholders to identify true AI use cases • Provides L3 support and continuous optimization for AI enabled workflows