• Design, configure, patch, deploy, and maintain the enterprise network across data centers, branch offices, and corporate locations. • Ensure maximum network uptime and performance through proactive monitoring, diagnostics, and incident resolution. • Configure and manage firewalls, switches, and Wi-Fi infrastructure (Fortinet, Ruckus, Dell OS10). • Collaborate as part of the IT security team to implement and maintain strong network security measures, ensuring compliance with CMMC level 2 requirements. • Work with Systems Architect and Systems Administrator positions to deliver projects and manage the overall infrastructure as a unified team. • Work directly with branch office support teams during outage recovery, planned upgrades, and network modifications. • Engage with service providers and vendors to stay current with emerging solutions, manage support cases, and track key deliverables. • Prepare and execute change requests with full testing and rollback procedures. • Develop and maintain detailed network documentation, including diagrams, configurations, and procedures, according to BRPH standards • Mentor and provide technical guidance to junior staff. • Lead project teams, including assigning tasks and coordinating onsite resource. • Support compliance and audit activities related to network infrastructure and data protection standards. • Track and report on individual and project KPIs, including utilization, budget adherence, and documentation quality. • Participate in weekly team huddles prepared with status updates and metrics.

• Ensures the appropriate network and account set-up for new programs. • Completes, submits, and retains all necessary documentation and reports to Networks to support payments programs. • Administers network portals and provisions internal staff and partners. • Registers applicable third parties with networks. • Drives annual network renewal processes. • Updates and educates stakeholders on network rules and operating procedures as needed. • Contributes in meetings and keeps team members informed of relevant tasks and issues including status, dependencies and expected timelines for completion. • Reviews network forms from partners and processors for completeness and accuracy prior to network submission. • Updates internal configuration system to reflect network setups. • Utilizes internal case system to communicate and document network tasks within established timeframes. • Utilizes tools and resources to navigate questions and processes. • Navigates day-to-day tasks independently. • Serves as an experienced resource for other team members to navigate requests. • Serves as the subject matter expert (SME) for network fundamentals. • Identifies areas of improvement and drives solutions.

• Ensure the reliability, scalability, and performance of Dropbox’s global cloud and corporate network environments across AWS, GCP, OCI, and Azure. • Monitor and troubleshoot infrastructure health using Datadog, and synthetic testing frameworks. • Contribute to Cloud migrations and optimization of enterprise wireless performance. • Develop, test, and maintain infrastructure automation using Terraform, Ansible, and Python to streamline provisioning, configuration, and change management. • Build and maintain observability dashboards and alerts for network and cloud performance, availability, and cost optimization. • Author and maintain detailed runbooks, operational documentation, and training guides to promote shared understanding and reliability practices. • Partner with Security to improve Dropbox’s network segmentation, traffic inspection, and zero-trust posture across hybrid and multi-cloud environments.

• design, build, support, administer, maintain, patch network devices • respond to incidents and recover from service degradations and outages • support all network capabilities across all supported environments/enclaves • design system configuration and direct system installation • define, document, and enforce system standards • maximize network performance by monitoring performance • troubleshoot network problems and outages • schedule upgrades and collaborate with network architects • report network operational status by gathering/prioritizing information • secure network systems by establishing and enforcing policies • collaborate with Technical Director, Sr. System Engineer, Operations Manager and Development Team