Inspiren

• Lead Data + ML Platform strategy and execution • Own technical direction for the data and ML platform, spanning data engineering, data platform, and ML Ops. • Invest in ML Ops capabilities that accelerate ML enablement: offline experimentation, model registry, shadow deployments and testing, drift/product monitoring, online and offline feature stores, and training data management. • Build measurement and experimentation frameworks for LLM and agentic workflows. • Invest in data platform and data engineering capabilities to handle large-scale streaming and batch data across modalities. • Modularize and scale our system, increase reliability, and modernize legacy infrastructure. • Make it easy for ML engineers to have ideas, test them, shadow deploy, gather data, test online, and ship. • Set clear success criteria for platform capabilities and hold the team accountable to outcomes. • Anticipate skill gaps and build a deliberate hiring plan; consistently attract and retain strong data and ML platform engineers. • Coach with depth: set explicit expectations, give direct feedback, and accelerate individual growth. • Build an environment of ownership, trust, and continuous learning. • Develop future leaders and create succession within the team. • Work closely with Product, Hardware, Data Science, and Analytics to shape problem definition and roadmap. • Translate ambiguous business needs into concrete technical direction. • Influence hardware and device design decisions where they intersect with data and ML needs. • Contribute to company strategy at the intersection of data, ML, devices, and care outcomes.

• Own the vision and strategy for product support — define what best-in-class looks like, including what should be the scaling service levels with our customers, and build a phased roadmap to get there, balancing long-term transformation with near-term service quality • Lead, develop, and retain a high-performing support team — including internal staff and outsourced partners — hiring and growing support team members who build a resilient, customer-first culture ready for both today's demands and tomorrow's operating model • Architect the path to AI-augmented support — assess current workflows, tooling, and team capabilities to design a scalable foundation that positions us to layer in AI effectively, then lead implementation and ongoing refinement • Turn metrics into action — own key metrics such as CSAT, resolution time, and FRT, but go deeper: identify systemic drivers and partner with Product, Engineering, QA, and Clinical Success to address root causes and close. • Own escalation and issue management — resolve high-impact issues with urgency and ensure patterns surface as actionable input across the organization • Build and manage the support tech stack — evaluate and evolve the platforms powering the operation today with an eye toward AI-ready infrastructure

About the company Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes. About the role The Senior Materials Program Manager plays a crucial role in handling materials that have critical impact on the organization. This role is based in Taiwan and involves materials planning, allocation, reporting, New Product Material readiness, and logistics readiness from Contract Manufacturer to Inspiren. What you’ll do - CLEAR TO BUILD - Handle the CTB process, ensure the process is working smoothly and we have clear visibility on materials over a 26-week horizon. Identify material issues (including sub-tier supply chain) until issues are closed/resolved. - ALLOCATIONS - Play a meaningful role in the allocation of components that are in tight supply. Provide an aggregated view of supply versus demand as the baseline for program and site-allocation decisions. - REPORTING - Build and maintain reports and summaries on a regular basis to support the business growth. Ensure reports are concise and on time to drive business decision making. - NEW PRODUCT MATERIALS READINESS - During New Product Introduction (NPI) phase, lead material readiness to ensure that we understand the supply base and related challenges - Identify critical engineering release breakthroughs; assess necessity for risk ramp and associated liabilities, to ensure material supply for product ramp is protected. - SUPPLIER RELATIONSHIP MANAGEMENT - Build and manage strategic supplier relationships to ensure priority allocation, early supply signals, and preferred customer status. Conduct regular supplier business reviews (SBRs) to track performance KPIs including quality, delivery, cost, and responsiveness. - STRATEGIC COST AND MARKET INTELLIGENCE - Monitor commodity pricing trends, market availability, and lead time shifts for key components. Leverage market intelligence to proactively recommend make/buy decisions, alternate parts, or pre-buy strategies that protect supply continuity and optimize cost. - LOGISTICS - Ensure the smooth flow of materials necessary to meet the production schedules, inventory control requirements, and on-going production support. Collaborate with Inspiren’s logistics partner to optimize finished product inbound lead time and costs. Document defective products and work with manufacturers on returns and replacements. About you - BS/BA in quantitative fields - 7+ years of experience in supply chain and project management - Domain expertise with Asian ODM/JDM/EMS management & product development processes - Analytical mindset with problem-solving capabilities, with the ability to work under pressure in a fast-paced, scaling environment - Mandarin and English language proficiency - Preferred: Experience in a startup environment - Preferred: Advanced modeling and predictive analytical skills Details - Flexible PTO - Location: Taiwan - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

• Own the operator relationship. • Drive commercial outcomes. • Drive expansion. • Lead with solutions. • Operate at altitude and in the details. • Build structure where none exists. • Mentor and elevate. • Represent the voice of the customer internally.

Role Description The Director, Client Success owns the operator relationship end-to-end. This is not a support role or a coordination role. You are the strategic partner to senior living operators, responsible for driving adoption, demonstrating ROI, and securing renewals across a complex, multi-stakeholder book of business. This role sits at the intersection of clinical credibility, commercial ownership, and executive presence. You will operate at the leadership level with operator executives while staying close enough to the community to know what is actually happening on the floor. You know when to zoom out and when to get in the weeds, and you make that switch instinctively. You will not directly manage a team, but you will be a force multiplier. You will mentor CSMs and CSDs, share what is working, and help elevate the craft of the broader CS organization. Travel expectation is approximately 30% to support on-site visits, EBRs, and key client moments. Success in this role is measured by: - Net Dollar Retention across your assigned accounts - Client-validated ROI and measurable outcomes - Expansion revenue closed within your book of business - Adoption and utilization of Inspiren products - Client satisfaction (NPS) Qualifications - 7+ years of experience in customer success, account management, or enterprise client-facing roles in a SaaS or healthtech environment. Requirements - Startup mentality: Experience in a fast-moving, high-growth environment. - Commercial ownership: Understanding of revenue, renewal, and expansion. - Altitude flexibility: Ability to operate at both strategic and operational levels. - Solutions orientation: Proactive and resourceful in problem-solving. - Operational rigor: Managing complex, multi-stakeholder relationships. - EBR and data fluency: Confident in leading executive business reviews and translating metrics into insights. Benefits - Annual salary for this role is $175,000-$185,000 + variable bonus + equity + benefits (including medical, dental, and vision). - Flexible PTO. - Location: Remote, US - PST/MST preferred. Company Description Inspiren offers the most complete and connected ecosystem in senior living. Founded by Michael Wang, a former Green Beret turned cardiothoracic nurse, Inspiren proves that compassionate care and technology can coexist - bringing peace of mind to residents, families, and staff. Our integrated solutions seamlessly fit into existing workflows, capturing everything happening within a community. Backed by nurse specialists and powerful analytics, we provide the data operators need to make informed clinical and operational decisions - driving efficiency, profitability, and better care outcomes.

Role Description We're hiring our first VP of Revenue Operations to architect a modern, AI-native GTM motion across the entire customer journey. This role reports to the Chief Commercial Officer and partners directly with the executive team on revenue strategy and execution. This is a high visibility, high impact seat for someone who is obsessive about systems and data, equally fluent in business strategy and technical architecture, and energized by the chance to build a function from the ground up. You'll be a player-coach: an architect who designs the system, a builder who ships it, and a leader who teaches the rest of the org how to operate inside it. You have the strategic vision to design a best-in-class AI-forward RevOps function. You have experience across marketing, sales, customer success, and partnership functions and strong partnership building with other commercial VPs to drive better predictability and outcomes. What You'll Do - Build and Lead the RevOps Function - Develop the initial roadmap to assess current infrastructure, procure new tools, and define the team needed to scale - Partner with C-suite and VP leaders across Sales, Marketing, CS, and Finance to set the RevOps roadmap and tie it to revenue outcomes - Operate as a player-coach: actively build alongside the team while attracting and developing exceptional technical talent - Design and own compensation and commission plans that align rep behavior with company strategy, and partner with Finance to ensure clean administration and payout - Build the sales playbooks, methodology, and enablement programs that ramp new hires faster and lift the performance of the broader team - Own forecasting accuracy and pipeline integrity end to end: process, inspection cadence, data hygiene, and the systems that surface risk early - Architect the Revenue Tech Stack - Own the design, integration, and ongoing optimization of Inspiren's GTM tool stack including CRM (HubSpot or Salesforce), enrichment platforms (Clay, ZoomInfo), sequencing tools, call recording, and marketing automation - Build and maintain API integrations, data pipelines, and automated workflows that eliminate manual work and scale high-ROI GTM activities - Ensure data quality, deduplication, and CRM hygiene as the foundation every downstream system depends on - Deploy AI-Native Revenue Systems - Build intelligent lead scoring, routing, and enrichment flows that get the right prospect to the right rep in minutes, not hours - Architect automated outbound and inbound systems: ICP-based list building, signal monitoring, personalized sequencing, and follow-up - Create data activation plays that convert intent signals, product behavior, and engagement data into automated revenue workflows - Develop AI-powered tooling for the commercial team including meeting prep, transcript summarization, CRM auto-update, deal review, and pipeline intelligence - Drive Experimentation and Scale What Works - Establish a culture of rapid experiments and fast scaling of what wins across the revenue motion - Build measurement systems for conversion rates, pipeline velocity, response times, and revenue attribution - Create a documentation culture so institutional knowledge compounds over time Qualifications - 8+ years in RevOps, GTM Engineering, Growth Engineering, or a closely adjacent technical function, with experience both as an IC builder and a people leader - Proven track record leading high-impact RevOps at a growth-stage B2B company, ideally with complex multi-stakeholder sales motions - Experience architecting and operating a modern B2B GTM tech stack end to end Requirements - Deep hands-on fluency with CRM platforms (HubSpot or Salesforce) - Strong command of GTM data enrichment and orchestration tools: Clay, Apollo, ZoomInfo, or equivalents - Experience with integration and automation platforms: Zapier, n8n, Make, Workato, or custom API development - Hands-on experience with marketing automation and sequencing tools (Outreach, Salesloft, HubSpot, Marketo) - Familiarity with data infrastructure (Segment, Snowflake, dbt, BigQuery) and the ability to partner with data engineering - Real experience deploying LLMs, agents, or scrapers inside live GTM workflows. This is non-negotiable. - Comfort with light scripting (Python, JavaScript) to build custom automations and AI integrations Mindset and Leadership - You translate business problems into technical architecture, and technical output into business impact - You earn trust with Sales, Marketing, and CS leaders by making them faster and smarter, not by owning more territory - You're comfortable presenting to and influencing executive leadership on GTM technology investments and roadmap trade-offs - High agency: proactive expectation setting, solutions driven, and accountable to outcomes - Low ego, collaborative, and obsessed with the craft of building systems that compound Why This Role Matters Senior living is one of the largest and most important markets in the country, and it has been underserved by modern technology for decades. We're changing that. The commercial engine you build here will help us scale a product that genuinely improves how millions of older adults are cared for. The work is technical. The impact is human. Details - The annual salary for this role is $240,000-$280,000 + equity + benefits (including medical, dental, and vision) - Flexible PTO - Location: Remote, US or Canada - NYC preferred

• Own the company's ISO 13485 certification roadmap from initial gap assessment through successful third-party audit and ongoing surveillance • Design and build the QMS, integrating with existing engineering tools and workflows (Linear, Propel, Notion, Hardfin, Logistics+) wherever possible and introducing new systems only where gaps require it • Leverage your direct, hands-on certification experience to anticipate audit risk, sequence the work intelligently, and lead internal teams with confidence • Serve as the primary liaison with notified bodies and registrars throughout the certification process and beyond • Establish and maintain core QMS processes: document control, CAPA, internal audit, management review, complaint handling, and post-market surveillance • Partner with engineering leadership to stand up and configure the QMS natively within the company's PLM platform, ensuring quality processes and engineering workflows are integrated rather than siloed • Define how design controls, change management, document control, and risk management artifacts are structured, owned, and maintained inside the PLM environment • Establish traceability architecture between requirements, design outputs, verification & validation records, and risk management files — all managed within PLM • Drive alignment between quality and engineering on data ownership, workflow approvals, and record integrity to support both day-to-day development and audit readiness • Evaluate and continuously improve PLM-based QMS workflows as the product portfolio and team scale • Define quality plans, inspection criteria, and V&V strategies for electromechanical and software-embedded products • Integrate quality activities — FMEA, design reviews, risk management per ISO 14971 — into the product development process without slowing it down • Define QMS requirements for software quality processes aligned with IEC 62304, and partner with the Director of QA to ensure compliance without duplicating ownership • Lead root cause analysis and corrective action on hardware quality escapes • Act as the primary liaison between Inspiren (Customer Success) and Customer relating to hardware quality issues reported by our customers • Drive root cause analysis and correct actions, including developing quality reports to the satisfaction of our customers. • Build, mentor, and develop a lean, high-performing quality team — the people you hire and grow will define the quality functions DNA at Inspiren • Lead with clarity and psychological safety: set high standards while creating an environment where quality issues surface early, not late • Coach quality engineers and specialists across hardware, software, and supplier quality disciplines, growing their technical depth and ownership mindset • Influence without authority across engineering, operations, and product teams — making quality a shared value, not a policing function • Represent the quality function at the leadership level, advocating for the resources and processes needed to build a world-class QMS • Ensure a rigorous manufacturing quality program to embody a zero-defect mindset and outcome across SMT and FA with our JDM partners (6 sigma program) • Build a supplier quality program appropriate for a scaling company: qualification processes, incoming inspection, supplier audits, and Quality Agreements with critical vendors • Develop risk-based oversight for key suppliers and CMOs, with scorecards and improvement plans where needed

• Lead the product expansion into new markets • Build production systems across the full stack • Make every engineer faster and better • Proactively drive where the platform needs to go before it becomes a bottleneck • Drive product urgency • Partner with Product on determining development priorities

• Design, build, and iterate on VLM-based pipelines that generate high-quality labels and annotations at scale, including prompt engineering, fine-tuning, and evaluation • Determine which signals, frames, metadata, and contextual features should be sent from edge devices to improve VLM accuracy and reduce ambiguity • Collaborate with Embedded Systems and Hardware teams to define device-side preprocessing and data-forwarding strategies that balance bandwidth, latency, and model performance • Collaborate with Data Science to build robust evaluation frameworks to measure label quality, model accuracy, and regression detection • Benchmark and integrate commercial and open-source VLMs, staying current on the fast-moving landscape of vision-language capabilities

Role Description The People Ops Associate is the operational backbone of Inspiren's People function — the person who makes everything run. This role is deeply tactical by design: you'll own the day-to-day systems and processes that power our employee experience, from HRIS administration and onboarding workflows to benefits and compliance. What makes this role genuinely exciting is the expectation to not just execute the work, but to constantly look for ways to make it better. Whether that's spotting a manual workflow that could be automated, identifying a process gap before it becomes a problem, or building scalable infrastructure that will outlast your first year — this role rewards initiative and operational creativity. What You’ll Do - HRIS Administration: Own data integrity, system configuration, and reporting across our HRIS. Lead the upcoming HRIS implementation (May/June) and ensure clean, accurate records going forward. - Onboarding & Offboarding: Run new hire onboarding end-to-end — documentation, systems access, and equipment — ensuring every hire is fully set up within 5 business days. Own the offboarding process with the same rigor. - Benefits & Leave: Administer health benefits, 401(k), and leave programs. Manage enrollment processes, answer employee questions, and maintain accurate tracking. - Compliance & Records: Maintain the compliance calendar, manage personnel files and employment records, and keep us ahead of federal and state regulatory requirements. - Payroll Support: Run bi-weekly contractor hour processing and support payroll workflows as needed. - Process Improvement: Identify manual or repetitive workflows that could be automated or streamlined — and take initiative to improve them. We expect this, not just appreciate it. - Lattice & Performance: Support performance cycle administration, including 30/60/90 audits, Grow track management, and Lattice data hygiene. - Notion & Internal Resources: Keep the People Ops Notion workspace current, accurate, and useful. Build and maintain FAQs and process documentation as the team scales. Qualifications - 2–4 years of HR/People Ops experience in a startup or high-growth environment - Hands-on HRIS experience — system administration, data integrity, and reporting (e.g., Rippling, BambooHR, Workday) - Demonstrated curiosity about AI tools and a track record of adopting new technology to work more efficiently Requirements - Experience administering health benefits, 401(k), or managing open enrollment (nice to have) - Familiarity with federal and state employment law compliance and record keeping (nice to have) - Experience identifying and implementing process improvements or workflow automation (nice to have) This role is not a fit if: - You have no prior HR/People Ops experience (general business admin does not qualify) - You've only worked at large enterprises or companies with 500+ employees - You don't actively use or have curiosity about AI tools Details - The annual salary for this role is $90,000-$110,000 + equity + benefits (including medical, dental, and vision) - Flexible PTO - Location: Remote, US - NYC preferred