Role Description The Customer Success Manager / Account Manager will serve as the primary point of contact for a portfolio of automotive dealership clients. This is a highly client-facing role focused on building long-term relationships, ensuring client satisfaction, and driving strong marketing performance across digital channels. This role requires a strong combination of relationship management, digital marketing knowledge, strategic thinking, and performance analysis. The ideal candidate has experience working with automotive dealerships, understands key dealership marketing metrics, and is comfortable managing multiple accounts in a fast-paced agency environment. Responsibilities - Client Relationship Management - Serve as the primary point of contact for assigned dealership and e-commerce clients - Build strong relationships with client principals, general managers, and marketing stakeholders - Ensure high levels of client satisfaction and retention - Lead bi-weekly and monthly client calls, presenting performance reports and actionable insights - Respond promptly and professionally to client communications - Internal Collaboration - Act as the bridge between clients and internal marketing teams - Work closely with specialists across Google Ads, Meta, SEO, and creative - Ensure campaigns are executed accurately and delivered on time - Communicate client goals, feedback, and priorities to internal teams - Account Growth - Identify opportunities to expand services within existing accounts - Support upsell initiatives across additional media channels, SEO, and marketing automation - Contribute to long-term client growth and retention strategies Qualifications - Previous experience in a digital marketing agency environment - Proven track record managing client relationships or accounts - Strong understanding of digital marketing channels (Google Ads, Meta Ads, SEO, analytics) - Excellent communication and presentation skills - Ability to manage multiple client accounts simultaneously - Strong analytical and problem-solving skills - Highly organized with strong attention to detail Preferred Qualifications - 3+ years of experience in the automotive industry - Experience working with automotive dealerships or automotive marketing - Familiarity with dealership CRMs and automotive marketing platforms - Experience presenting marketing performance to dealership leadership - Knowledge of GA4, Google Ads, Meta Ads Manager, and reporting dashboards Benefits - Paid time off (vacation, sick leave, holidays) - Performance-based bonuses tied to new accounts and account growth - Opportunity for professional growth within a rapidly expanding agency

• Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers • Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities • Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts • Establish a strong relationship with your clients • Investigate, track, and resolve customer and client concerns • Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements • Establish and build strong working relationships with ComPsych’s business leaders and team members

• Lead and operationalize flagship partnerships, owning Zillow’s largest relationships (e.g., MLB) • Serve as a senior external face of the brand, building and deepening executive-level relationships • Turn complex deals into repeatable playbooks, translating partnership agreements into clear operating models • Drive fully integrated activations with campaign, creative, content, sales, and events teams • Own partnership strategy and portfolio design, defining which partnerships to pursue • Design and scale monetization models in partnership with Sales, Finance, and Marketing leadership • Forecast and measure impact by setting KPIs and building reporting for senior stakeholders • Build and lead a high-impact team by hiring, mentoring, and developing a partnerships team

About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/. About the Role The Account Manager will play a crucial role in supporting the sales team for business success by managing administrative tasks, providing customer service, and assisting with sales strategies. Responsibilities include supporting sales to ensure customer satisfaction. Responsibilities - Providing exceptional customer service by responding to customer inquiries, providing product information, and resolving issues. - Coordinating with other departments to ensure timely delivery of products and services to customers. - Assisting the sales team to improve customer satisfaction, this will include issue resolution, billing, invoicing, order processing, legal coordination and contract implementation. - To onboard and execute on sales closes and navigate any roadblocks. - Developing and maintaining relationships with the sales team , key customers and stakeholders - Identifying opportunities for process improvements within the sales team and implementing best practices. - Providing support for onboarding and all steps of the sale. Requirements - Be able to demonstrate a comprehensive understanding of sales processes and procedures. - Have experience working with CRM systems and other sales tools. - Be able to work independently and prioritize tasks effectively. - Have excellent communication and interpersonal skills. - Be able to analyze data and generate reports using Microsoft Excel or similar software. - Be detail-oriented and able to manage multiple projects simultaneously. - Have a dedicated customer service focus and a determination to achieve outstanding outcomes. Learn more about the LexisNexis Risk team and our culture here. U.S. National Base Pay Range: $54,200 - $90,400. Total Target Cash Range: $83,300 - $139,000. Geographic differentials may apply in some locations to better reflect local market rates. If performed in New York, the base pay range is $59,600 - $99,500, the total target cash range is $91,700 - $152,900.If performed in New York City, the base pay range is $65,000 - $108,400, the total target cash range is $100,000 - $166,900.If performed in Rochester, NY, the base pay range is $54,200 - $90,400, the total target cash range is $83,300 - $139,000.If performed in Ohio, the base pay range is $51,400 - $85,900, the total target cash range is $79,200 - $132,100.Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.