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ComPsych logo
ComPsych

The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.

Account Manager – Absence

Account ManagerSalesFull TimeRemoteMid LevelTeam 1,001-5,000Since 1984H1B SponsorCompany SiteLinkedIn

Location

Canada

Posted

83 days ago

Salary

$66K - $94K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager – Absence

ComPsych

• Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers • Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities • Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts • Establish a strong relationship with your clients • Investigate, track, and resolve customer and client concerns • Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements • Establish and build strong working relationships with ComPsych’s business leaders and team members

Job Requirements

  • 2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required
  • Bachelor’s degree required, Master’s preferred
  • Strong experience providing strategic account management to accounts required
  • Your proven track record of successfully selling additional service lines to current customers
  • Project management, critical thinking skills, and strong attention to detail required
  • Stable work history required
  • Strong skills in Microsoft Office Suite required; CRM experience a plus
  • Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%)

Benefits

  • Full benefits package for full-time employees in accordance with local labor laws
  • Statutory paid leave and public holidays
  • Employer-sponsored health and social insurance contributions (where applicable)
  • Employee wellbeing programs
  • Access to Employee Assistance Programs (EAP)

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