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The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.
Account Manager – Absence
Location
Canada
Posted
83 days ago
Salary
$66K - $94K / year
Seniority
Mid Level
Job Description
Account Manager – Absence
ComPsych
• Own and manage the overall customer satisfaction and retention of many of ComPsych’s customers • Meet goals of client retention and account growth by meeting customer satisfaction rating metrics and identifying upsell opportunities • Demonstrate a thorough understanding of your customers' business, human capital, and benefits concerns • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs • Provide project management, communication strategy development, internal staff training, and customer staff training to newly implemented accounts • Establish a strong relationship with your clients • Investigate, track, and resolve customer and client concerns • Prepare utilization related analysis and trend reports to evaluate and proactively recommend improvements • Establish and build strong working relationships with ComPsych’s business leaders and team members
Job Requirements
- 2+ years of account management experience in insurance, benefits, healthcare, or human resources-related services required
- Bachelor’s degree required, Master’s preferred
- Strong experience providing strategic account management to accounts required
- Your proven track record of successfully selling additional service lines to current customers
- Project management, critical thinking skills, and strong attention to detail required
- Stable work history required
- Strong skills in Microsoft Office Suite required; CRM experience a plus
- Travel as necessary to meet with new and existing customers (approximate travel could be up to 25%)
Benefits
- Full benefits package for full-time employees in accordance with local labor laws
- Statutory paid leave and public holidays
- Employer-sponsored health and social insurance contributions (where applicable)
- Employee wellbeing programs
- Access to Employee Assistance Programs (EAP)
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