ComPsych

• Serve as a technical subject matter expert and mentor DevSecOps engineers. • Define, document, and evangelize DevSecOps standards. • Design, build, and maintain secure CI/CD pipelines. • Architect and manage multi-cloud infrastructure. • Develop and maintain Infrastructure-as-Code using frameworks. • Embed security controls and policy-as-code into deployment workflows. • Evaluate and integrate AI tooling into DevSecOps CI/CD pipelines. • Manage vulnerability management and support incident response.

• Provide brief, solution-focused (telephonic and/or video) counseling services • Conduct a comprehensive assessment of the clients’ presenting issues • Establish a treatment plan aimed at resolving identified issues • Facilitate a referral to long-term treatment and/or community resources when clinically appropriate • Maintain a full time caseload of appointments each day • Utilize brief, solution-focused interventions to resolve the clients’ presenting issue • Ensure safety for clients who present at risk to harm self/others • Maintain up-to-date documentation for all client contacts in the ComPsych system per established procedures and processes • Continually strengthen professional knowledge base through review of trends related to telehealth counseling, effective treatment modalities, and evidence-based interventions • Other duties as assigned.

• Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc. • Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries • Work with Account Manager to identify the Clients need and education on leave concepts • Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections • Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times • Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days • Participate in client facing meetings along with Account Manager • Be the Operations subject matter expert regarding our processes • If client is put into a Save for Letter Audit, facilitate audit and provide results • Prioritize and organize daily responsibilities in order to meet all deadlines • Engage in ongoing education and training around laws, policies and service delivery • Create a white glove experience for the client • Provide innovative ideas that can support the ongoing growth of the Absence Department • Support Claims Operations • Other Duties as assigned

• Provide strategic leadership and direction for the Customer Success team • Develop and implement a strategy to increase performance, revenue, and profitability • Collaborate with senior leaders and team members • Work with the team to ensure effective implementation of programs for complex enterprise accounts • Identify, design, and implement customer service improvements • Coach team members to enhance their interpersonal and relationship-building skills • Partner with internal resources to recruit, develop, and manage a highly skilled workforce • Identify upsell opportunities • Develop methods to improve operational efficiency • Provide coaching, oversight, training, and professional development for staff • Other duties as assigned.

• Provide telephone and chat-based support by conducting in-depth clinical assessments and referring clients to appropriate resources, including therapists, counselors, and relevant wellness resources • Conduct client assessments and apply coaching methodologies to develop personalized health and wellness strategies that foster positive behavioral change • Ensure adherence to departmental protocols, industry best practices, and specific client requirements to guarantee compliance and the delivery of high-quality service • Provide services in a culturally competent, inclusive, and respectful manner to individuals from diverse backgrounds with varied needs • Exercise sound judgment, critical thinking, and problem-solving skills to assess situations, promptly resolve concerns, and facilitate the provision of appropriate support, with the aim of enhancing the overall client experience • Maintain accurate, comprehensive, and up-to-date documentation of all client interactions within the organization's internal database system.

• Provide telephonic and chat support by conducting comprehensive clinical intakes • Conduct client assessments and apply coaching methodologies to develop tailored health strategies • Ensure adherence to departmental protocols and industry best practices • Deliver services in a culturally competent and inclusive manner • Apply judgment, critical thinking, and problem-solving skills to enhance client experience • Educate clients regarding available resources and program services • Maintain accurate documentation of client interactions • Stay informed on emerging behavioral health trends

• Design, implement, and maintain Genesys Cloud CX solutions • Configure and manage IVR systems, ACD, and Workforce Management tools • Monitor system performance and provide technical support • Collaborate with cross-functional teams • Develop and execute test plans for new releases • Provide end-user support and training • Keep abreast of new trends in the contact center industry • Document all system configurations and updates • Participate in on-call rotations • Implement and support audio/video conferencing hardware and software • Manage domestic and international telecommunications vendors

• Review and complete credentialing/re-credentialing files submitted to ComPsych • Contact providers, by phone or email, to request missing information • Complete credentialing/re-credentialing process on submitted files within designated timeframes • Appropriately identify "red flag" files and route files for resolution • Perform queries on designated providers to obtain written reports, review for incidents within designated timeframes • Other duties as assigned

• Represent ComPsych as the primary clinical voice in global markets • Collaborate with the Customer Success team during quarterly business reviews • Provide clinical oversight for all international delivery partners

• Conduct a comprehensive assessment of the clients’ presenting issues, establishes a treatment plan aimed at resolving identified issues, and facilitates a referral to long-term treatment and/or community resources when clinically appropriate • Maintain a full time caseload of appointments each day • Utilize brief, solution-focused interventions to resolve the clients’ presenting issue • Ensure safety for clients who present at risk to harm self/others • Ensure that all clients are properly referred to long-term treatment, when clinically appropriate, utilizing their benefit plan and/or community resources • Maintain up-to-date documentation for all client contacts in the ComPsych system per established procedures and processes • Continually strengthen professional knowledge base through review of trends related to telehealth counseling, effective treatment modalities, and evidence-based interventions • Other duties as assigned.