TITLE: BUSINESS SYSTEMS ANALYST I STATUS: EXEMPT DEPARTMENT: IT - EP LENDING DATE: 4/2022 REPORTS TO: MGR - ENTERPRISE CORES AND APPLICATIONS JOB CODE: 11137 PAY GRADE: 17S PAY SCALE: $75,500.00 - $82,000.00 ANNUALLY GENERAL DESCRIPTION: The Business Systems Analyst I role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. TASKS, DUTIES, FUNCTIONS: - Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. - Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Provide high-quality analytical system solutions for key stakeholders. - Identifies software functional gaps and opportunities of improvement. - Collaborates with product owners to create product backlog by using Agile practices. - Creates user stories with relevant acceptance criteria. - Participates with the implementation of projects as technical subject matter expert from beginning to completion. - Delivery Focus: - - 80% Project support - 20% Department process improvement - Participate in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective and reviews. - Supports Agile practices and encourages the improvement of service. - Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. - Provide Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. - Operations Focus: - - 80% Tickets and operational support requests - 20% Manage and support software upgrades - Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. - Manage administrative functions such as, but not limited to customizations of forms, fields, reports and create saved searches, dashboards, workflows, role-based access management and reporting support. - Effectively work to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering and/or ticket escalation. - Keep application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. - Collaborate and coordinate with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. - Establish and maintain strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. - Participate in on-call support for critical response to after hour application impairments or major outages as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: - Strong oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. - Strong adaption skills contributing to an environment that promotes and enables change to facilitate improved ways of working. - Understanding of Agile based development practices. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, printer, facsimile machine, and telephone. - Makes sound decisions in the absence of detailed instructions. - Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. - Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed technical process flows, and the development of operational performance and quality metric standards and reports. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: - INTERNAL: All Credit Union Staff - EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. QUALIFICATIONS: - EDUCATION: Minimum two-year degree in Information Technology, Project Management or Business Administration required, or 2 years of experience. Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. Equivalent work experience may be considered in lieu of a 2-year degree. Agile certifications preferred. - EXPERIENCE: Four years or more experience in financial or health services, including technical business analysis, product development and process improvement. Experience working in an Agile environment or Azure eco system (DevOps) strongly desired. - KNOWLEDGE/SKILLS: - Knowledge of commonly used financial industry concepts, practices, and guidelines. - Knowledge of existing Credit Union products, services and overall operational guidelines, especially as it relates to various delivery channels. - Excellent oral communication, presentation and technical writing skills. - Strong research, technical analysis, planning and organizational skills. - Ability to use logical reasoning when interpreting facts. - Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. - Ability to analyze and document complex technical business processes. - Ability to make observations, examinations, evaluations and recommendations. - Ability to execute projects and direct team members to implement system upgrades and enhancements. - Strong PC skills. PHYSICAL REQUIREMENTS: - Carry and respond to a cell phone 7 days a week. May need to diagnose problems from home, occasionally may need to travel to site to correct problem either by car or public conveyance. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Ability to lift 20 lbs. as may be required. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. - Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. LICENSES/CERTIFICATIONS: None #LI-Remote THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 10/24/2025

• Engage with cross-functional stakeholders in Product, Strategy, and Operations. • Analyze shifts in network trends to identify growth opportunities. • Translate complex findings into clear, compelling stories to non-technical stakeholders. • Work alongside Data and Product teams to maintain accurate, scalable data solutions. • Proactively seek out ways to leverage AI to streamline analytical workstreams. • Document findings to build the team’s collective knowledge base and mentor junior team members.

JOB DESCRIPTION Title: Compensation Analyst Department Code & Name: 311 - Finance - Central FLSA Status: Exempt Location: Remote (U.S.-based) with occasional travel for site visits and business-related events Job Level & Type: Individual Contributor About LOVB (League One Volleyball): League One Volleyball (LOVB) is reimagining women's sports. Launched in 2019, our company is a mission-led sports performance, training and media enterprise that will change the game of volleyball in the USA and empower new generations of female athletes. It is a groundbreaking time for volleyball in the US with our historic triple Olympic Gold medals in Women's Indoor, Beach and Sitting Volleyball. Volleyball is already the #1 most played girls' youth sport. There are 38M current and former players today. Of major sports, it's the only one that is women-first (~90% of players are female). But the volleyball market has been almost entirely missed by traditional sports investors, brands, and media. LOVB is capturing this opportunity by creating a strong club business, and from that built-in audience and fandom, is creating the best Pro League in the world and a digital ecosystem that will connect all aspects of LOVB. This community-up approach will drive participation and fandom, while enabling greater empowerment for girls and young women living this amazing sport. In this role, you will join a mission-driven, roll-up-your-sleeves team of innovators and builders who have come together to change the paradigm of professional volleyball and women’s sports. Job Summary: The Compensation Analyst plays a critical role in supporting and optimizing LOVB’s compensation programs across all business units. This position is responsible for analyzing, benchmarking, and administering compensation structures that attract, retain, and motivate top talent while ensuring internal equity and fiscal responsibility. You will partner closely with Finance, People Success, and leadership to deliver data-driven insights that inform pay decisions, workforce planning and labor cost management. This position blends analytical rigor with operational excellence, supporting compensation cycles, incentive programs, and job architecture while helping scale compensation practices that reflect LOVB’s values of transparency, trust, and community while supporting sustainable growth. Essential Duties and Responsibilities: - Build and maintain financial models to support forward looking workforce planning, labor forecasting and scenario analyses. - Track and analyze actual people costs against budget and forecasts, identifying variances and delivering actionable insights to Finance, People Success, and department leaders. - Own and manage headcount approval processes, including evaluation of new roles, backfills, and role changes to ensure alignment with budget, strategic priorities and organizations structure. - Conduct market pricing and benchmarking analyses to evaluate external competitiveness and internal equity across roles. - Maintain and evolve salary bands, pay ranges, and job leveling structures in alignment with company growth and compensation philosophy. - Partner with Talent Acquisition and hiring managers to provide compensation guidance for new hire offers, ensuring alignment with internal equity and budget. - Support compensation processes including merit cycles, promotions, and incentive administration, while ensuring accurate documentation and system updates. - Administer short-term incentive plans and support equity tracking and reporting in partnership with Finance and Legal. - Build and maintain dashboards and reporting to track compensation metrics, trends, and key performance indicators. Required & Preferred Skills/Abilities: - Strong knowledge of compensation fundamentals including market pricing, salary banding, and incentive structures. - Advanced Excel and Google Sheets skills including modeling and scenario analysis. - Experience working with compensation survey tools and HRIS systems. - Strong analytical mindset with the ability to translate data into actionable insights. - Clear and confident communicator capable of explaining compensation concepts to varied audiences. - High level of discretion and integrity when handling sensitive information. - Strong organizational skills with the ability to manage multiple deadlines. - Ability to synthesize complex data and tell a compelling story that influences leadership decision-making. Education and Experience: - Bachelor’s degree in Finance, Accounting, Business, Human Resources, or related field. - 3–5 years of progressive experience in compensation, financial analysis, or total rewards. - Experience supporting equity or stock-based compensation programs. - Preferred: Experience in high-growth, startup, or sports-related environments. Personal Attributes - Thrives in a fast-paced, dynamic environment with shifting priorities. - Solutions-oriented and able to identify when to escalate issues or challenges. - Strong collaborator with excellent verbal and written communication skills. - Capable of working independently while effectively partnering with a distributed, remote team. - Positive, proactive, organized, and creative - brings fresh ideas to problem-solving. - Highly adaptable and eager to learn in a rapidly evolving environment. Work Environment & Physical Requirements (Remote): - Ability to operate a computer and use a keyboard, mouse, and video conferencing tools. - Ability to clearly communicate via video, phone, and written channels. - Occasional travel may be required for site visits and events.

• Leads creation of in-depth test plans and conducts User Acceptance Testing to ensure that systems meet business requirements. • Communicates challenges directly to MTS. • Participates in the design of technology solutions based upon business needs. • Responsible for innovation in one or more key business functions. • Issues and interactions tend to be of medium to high complexity. • Serves as a point person for strategic planning. • Collaborates with management in one or more business units to align technology solutions with business strategies. • Leads key activities on projects within the Claims Organization. • Collects, analyzes, reviews, documents, prepares and communicates business needs within the Claims organization. • Responsible for gathering business needs and assisting in the design of solutions through direct interaction with business units and leaders. • Runs data queries and conducts data analysis to identify and solve business problems. • Delivers presentations and provides project updates to Sr. Leadership, Claims employees, and partners within the organization. • Creates training materials including job aids, process flow, etc. • Provides training when necessary to all levels of the organization. • Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.