Golden 1 Talent Acquisition Team

Role Description The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. - Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. - Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Provides high-quality analytical system solutions for key stakeholders. - Identifies software functional gaps and opportunities for improvement. - Collaborates with product owners to create product backlog by using Agile practices. - Creates user stories with relevant acceptance criteria. - Participates with the implementation of projects as technical subject matter expert from beginning to completion. - Participates in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective, and reviews. - Supports Agile practices and encourages the improvement of service. - Designs, creates, and documents process flows, technical requirements list, specifications, diagrams, scenarios, mockups, and/or models for the development team using Visio, MS Word, Excel, PDF, SharePoint, and other like tools. - Provides Tier 2 application support to uphold day-to-day business line operations, including the resolution of all internal tickets to a timely and successful resolution for all Enterprise-wide managed software solutions. - Troubleshoots issues, assists in triage, and assesses risk and serves as escalation points for incident management. - Manages administrative functions such as customizations of forms, fields, reports, and creates saved searches, dashboards, workflows, role-based access management, and reporting support. - Effectively works to resolve business line application requests or reported issues through effective listening skills, positive action, information gathering, and/or ticket escalation. - Keeps application users regularly informed on progress and resolution for all application issues reported and in alignment with internal service level agreements using clear communication. - Collaborates and coordinates with third-party service providers or other internal technical teams to address software needs-based solutions and production issues with implemented resolutions and consistent follow-up. - Establishes and maintains strong working relationships with business line, other internal technical teams, and third-party service providers needed to improve Enterprise-wide software solutions. - Participates in on-call support for critical response to after-hour application impairments or major outages as needed. Qualifications - Minimum two-year degree in Information Technology, Project Management, or Business Administration required, or 2 years of experience. - Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. - Equivalent work experience may be considered in lieu of a 2-year degree. - Agile certifications preferred. - Four years or more experience in financial or health services, including technical business analysis, product development, and process improvement. - Experience working in an Agile environment or Azure ecosystem (DevOps) strongly desired. Requirements - Knowledge of commonly used financial industry concepts, practices, and guidelines. - Knowledge of existing Credit Union products, services, and overall operational guidelines, especially as it relates to various delivery channels. - Excellent oral communication, presentation, and technical writing skills. - Strong research, technical analysis, planning, and organizational skills. - Ability to use logical reasoning when interpreting facts. - Experience with medium to large enterprise software systems, as well as the ability to learn new systems quickly. - Ability to analyze and document complex technical business processes. - Ability to make observations, examinations, evaluations, and recommendations. - Ability to execute projects and direct team members to implement system upgrades and enhancements. - Strong PC skills. Benefits - Carry and respond to a cell phone 7 days a week. - May need to diagnose problems from home, occasionally may need to travel to site to correct problems either by car or public conveyance. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Ability to lift 20 lbs. as may be required. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Occasional travel may be required locally, statewide, and throughout the United States to attend seminars and vendor group meetings. Overnight travel and evening schedules included. - Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks.

Role Description The Senior Business Systems Analyst is responsible for translating business data needs into data warehousing and reporting solutions through close collaboration with business teams to identify business requirements enabling data driven decision making throughout the enterprise. - This role covers all aspects of the Software Development Lifecycle with respect to data warehousing and reporting solutions. - Requirements analysis, report content identification and report functionality analysis, SDLC documentation, and other recommend designs/solutions will be necessary to meet business or other requirements. - Determine and recommend reporting enhancements or improvements for existing as well as new processes through the use of enterprise business intelligence tools. - Document business requirements (BRDs) and functional design specifications (FRDs) for conversions, interfaces and reports. - Drive efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Identify functional gaps and opportunities of improvement. - Coordinate and drive issue resolution with cross-functional teams during the design and development process. - Work closely with users to define and document use cases, scenarios and test scripts. - Prepare and execute test plans to ensure solution/design meet business requirements. - Create documentation for processes, training and operational support. - Ensure requirements are delivered in timely stages, allowing the design and development to make the necessary progress. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Ensure solutions within the environment follow established guidelines. - Research, define and evaluate data requirements and specifications for departmental projects. - Perform evaluations of data and data structures from disparate systems. - Mentors and trains other Business Systems Analyst as needed. - Act as liaison between business clients and technical staff throughout the life cycle of projects or process improvements. - Stay current with technology trends, solutions and vendors. - Perform other job-related duties as necessary. Qualifications - Bachelor’s degree in Computer Science or related field or equivalent work experience. - Combined minimum 7-10 years’ progressive experience in business requirements analysis and data analysis. - High intermediate to expert SQL skills are a must. - Previous experience with data modeling, data analysis, data quality analysis and report development desired. - Exposure to a diverse enterprise application landscape with a solid understanding of how data flows through a business is critical. Requirements - Must be proficient at analyzing data with SQL, TSQL PSQL or Excel. - Ability to access and analyze data in complex data models with little supervision or input is a must. - Scripting experience with Bash, Powershell, Python or Perl desired. - Excellent analytical and technical skills in varied IT technologies. - Excellent complex problem-solving skills. - Ability to quickly comprehend the functions and capabilities of new and existing technologies. - Project and program management capabilities. - Proven experience in executing system and integration testing. - Proficient in requirements definition, evaluation and documentation. - Excellent planning and organization skills. - Strong communication and interpersonal skills, with the ability to influence technical and non-technical parties. - Ability to work with technical and business-oriented teams. Benefits - Carry and respond to a cell phone 7 days a week. - Prolonged sitting throughout the day. - Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, software and a variety of hand tools and standard office equipment. - Corrected vision in the normal range. - Corrected hearing in the normal range. - Occasional bending, stooping, and standing on a stepladder. - Lifting and carrying up to 50 pounds. Company Description This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The Credit Union reserves the right to modify, add, or remove duties as needed without advance notice.

Role Description The Data Solutions Analyst will provide data-driven technical support by serving as liaison to operations processes while working within our data warehouse to ensure exceptional member service. The core function of the analyst will be exploratory data analysis to present custom and visually appealing data-driven insights targeted at efficiency, discernment, and cost avoidance. This role will work on moderately complex, high impact, and high visibility business projects by presenting predictive options as well as prescriptive actions to everyone from front-line associates to senior executives. This position requires aptitude, attention to detail, cross-discipline collaboration, with a skillset focus on knowledge discovery via the data warehouse. Tasks, Duties, Functions - Demonstrate understanding of data and KPI’s while holding oneself and others accountable to Golden 1 principles of member commitment to service excellence. - Understands and utilizes Golden 1 data warehouse model to write, maintain, and deploy custom T-SQL scripts primarily, but not exclusively, via Microsoft SSMS. - Conduct exploratory data investigation resulting of the interplay between operational process and source data representation, implementing code changes and quality controls as necessary. - Interpret and synthesize ad hoc data requests originated from business partners, teasing out precise verbiage and root cause to provide accurate and tailored quantitative guidance. - Develop and curate custom data sets for inspired and poignant Power BI data visualizations that are effective at every level of the organization. - Build relationships and think critically about people, process, and technology to identify areas for streamlining and improvement. - Embody and promote integrity of the Golden 1 data governance strategy, partner with our IT and Data Warehouse teams to provide research and support at each level of the ETL process. Physical Skills, Abilities, and Exertion Utilized in the Performance of These Tasks - Effective oral and written communication skills required to assist other staff, constructively follow-up on member inquiries, communicate clearly with management, and perform other related tasks. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Organizational Contacts & Relationships - INTERNAL: All business units and departments as needed. - EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers as needed. Qualifications - Bachelor’s degree in related field with a data-centric curriculum preferred (Math, Computer Science, Statistics, etc.) - Minimum 1-5 years of hands-on experience or demonstrable attitude/aptitude/technical equivalent. - Must pass programming technical assessment of candidate’s choice – most common are SQL, R, or Python though other languages will be considered. - Must pass Microsoft Excel technical assessment. - Thrives when multitasking and works best in a dynamic environment with high visibility projects and timelines with varying urgency and ownership deadlines. - Naturally inquisitive with an innate patience and attention to detail. - Demonstrates reliable and on-time attendance within a hybrid work environment. - Passion for creating appealing visualizations within the Microsoft suite of products that drive home the results of your analysis. - Communicates in a clear, concise, and timely manner and operates effectively as a team player. - Committed to self-directed, on the job technical skill progression with assistance from and within a community of Data Analysts that are all working in a rapidly evolving field. - Demonstrated understanding of BI concepts and proven success in working with different technology (including new software tools and systems implementations) and able to learn, set up and champion new and best-in-class approaches. - Experience in building best practices and influencing BI system and data architecture to allow for, build or optimize key data correlations within and across business functions. - Advanced skills in Microsoft Excel or Google Sheets. Physical Requirements - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications - N/A Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. #LI-Remote THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.

Role Description The Business Systems Analyst II role is responsible for engaging with various business units to translate business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. A solid understanding of the Credit Union’s enterprise-wide software solutions is required. - Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions. - Drives efficient and effective joint business/IT requirements and solution discussions. - Provides high-quality analytical system solutions for key stakeholders. - Identifies software functional gaps and opportunities for improvement. - Collaborates with product owners to create product backlog using Agile practices. - Creates user stories with relevant acceptance criteria. - Participates with the implementation of projects as technical subject matter expert. - Participates in scrum events such as daily scrums, sprint planning, backlog refinement, sprint retrospective, and reviews. - Supports Agile practices and encourages the improvement of service. - Designs, creates, and documents process flows, technical requirements, specifications, diagrams, scenarios, mockups, and/or models for the development team. - Provides Tier 2 application support to uphold day-to-day business line operations. - Troubleshoots issues, assists in triage, and assesses risk. - Manages administrative functions such as customizations of forms, fields, reports, and reporting support. - Effectively resolves business line application requests or reported issues. - Keeps application users informed on progress and resolution for all application issues. - Collaborates with third-party service providers or other internal technical teams. - Establishes and maintains strong working relationships with business line and other internal technical teams. - Participates in on-call support for critical response to after-hour application impairments or major outages. Qualifications - Minimum two-year degree in Information Technology, Project Management, or Business Administration required, or 2 years of experience. - Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 2+ years of experience. - Equivalent work experience may be considered in lieu of a 2-year degree. - Agile certifications preferred. - Four years or more experience in financial or health services, including technical business analysis, product development, and process improvement. - Experience working in an Agile environment or Azure ecosystem (DevOps) strongly desired. Requirements - Knowledge of commonly used financial industry concepts, practices, and guidelines. - Knowledge of existing Credit Union products, services, and overall operational guidelines. - Excellent oral communication, presentation, and technical writing skills. - Strong research, technical analysis, planning, and organizational skills. - Ability to use logical reasoning when interpreting facts. - Experience with medium to large enterprise software systems. - Ability to analyze and document complex technical business processes. - Ability to make observations, examinations, evaluations, and recommendations. - Ability to execute projects and direct team members to implement system upgrades and enhancements. - Strong PC skills. Benefits - Carry and respond to a cell phone 7 days a week. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range; a device to enhance hearing will be provided if needed. - Ability to lift 20 lbs. as may be required. - Occasional movements throughout the department daily to interact with staff. - Occasional travel may be required locally, statewide, and throughout the United States. - Occasionally required to change work hours or work long hours including weekends.

Role Description Analyze and review first line monitoring for Payment Operations and Service Operations. Maintain excellent knowledge of the Federal Regulations including, but not limited to: - Regulation B - Regulation CC - Regulation D - Regulation E - Regulation J - Regulation V - Regulation Z - Anti-money laundering - Federal Reserve Bank - Funds Availability - NACHA Rules and Guidelines - IRS and Franchise Tax Board Rules and Guidelines - General banking rules Seek reasonable assurance that Payment Operations and Service Operations functional processes create and maintain adequate internal controls through monthly, quarterly, or annual audits and quality assurance tests. Ability to multi-task effectively and meet deadlines with supervision. Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff. Qualifications - Bachelor’s degree in business, Finance, or equivalent work experience in a related field (Preferred) - Five years or more in a position performing credit and financial analysis within a financial institution - Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint - Ability to multi-task effectively and meet deadlines with limited supervision - Demonstrated ability to think critically and analyze and communicate complex information to all levels of management and staff Requirements - Serve as point of contact or subject matter expert for information requests from management and internal departments regarding exception reporting and regulatory compliance - Responsible for new project implementation, creating thorough audit checklists addressing regulatory and compliance issues - Assist with updating SecondLook customization request logs and evaluate software updates - Lead new hire orientation and training, monitor progress, and develop strategies for training success - Review a statistical sampling of both Payment Operations and Service Operations processes - Monitor Service Operations calls for customer service excellence and proper documentation practices - Process all regulatory and compliance tasks accurately and complete all learning modules within required timeframes - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance - Achieve individual daily and monthly production goals, contributing to department benchmarks, metrics, and KPIs - Actively participate in team discussions and contribute to department meetings - Understand and follow Golden 1’s Funds Availability policy and Regulation CC guidelines - Develop and maintain internal job aids and training documents - Monitor and confirm management corrective actions from compliance reviews - Initiate and execute process improvement initiatives - Perform all other related duties as assigned Benefits - Prolonged sitting throughout the workday with occasional mobility required - Corrected vision within the normal range - Hearing within normal range; a device to enhance hearing will be provided if needed - Occasional movements throughout the department daily to interact with staff

Role Description As an experienced specialist at Golden 1 Credit Union, your contribution will be crucial in advancing the organization’s vision, mission, and strategic objectives. This role requires advanced knowledge of ACH operations, cross-training in multiple workflows, proven experience covering vacancies, and a deep understanding of the complexities of related processes. This position’s primary responsibilities will include: - Prioritizing tasks and overseeing departmental queues and workflows. - Creating and sending outgoing ACH files and internal money movement. - Manually returning ACH entries and processing reversals. - Completing timely reconciliation of general ledgers. - Safeguarding the credit union's best interests and ensuring prudent financial practices. - Creating, reviewing, and updating procedural documents. - Answering procedural questions from department and frontline staff with professionalism. - Maintaining service levels and researching audit quality control errors. - Cross-training new and existing staff. - Providing phone coverage for incoming calls and resolving member inquiries. - Collaborating with cross-functional teams. Qualifications - Minimum of a high school curriculum or equivalent; a bachelor's degree in finance, accounting, business administration, or a related field is preferred. - 1+ years’ experience with cash management or financial background preferred, or 2+ years’ experience in customer service, or 2+ years’ prior experience in a financial or operational role with relevant expertise is highly preferred. - Meticulous attention to detail and precision in managing financial transactions. - Proven problem-solving skills. - Strong communication skills to interact with internal/external business partners and financial institutions. - Skilled in multi-tasking and time management, with the ability to prioritize tasks in a fast-paced environment. - Ability to work independently and in a team-oriented environment. - Excellent organizational abilities. - Skilled oral and written communication, with strong interpersonal abilities. - Advanced proficiency in computer skills and extensive experience with various software applications. Requirements - Strong and proven critical thinking skills to analyze situations, identify issues, and implement effective solutions. - Strong oral and written communication skills required to prepare reports and collaborate through the organization. - Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment. - Prolonged sitting throughout the workday with occasional mobility required. - Strong hand-eye coordination is essential for accurately reading, posting, and settling complex general ledger accounts. - Extensive PC data entry and processing throughout the workday. - This role occasionally requires bending, stooping, and lifting items like reports, printer paper, and supplies weighing up to thirty pounds without assistance. Company Description

Role Description Utilize manual and automated systems to research and evaluate member account activity for fraudulent transactions across debit cards, credit cards, ATMs, and Zelle transactions. Process a high volume of case-related tasks in a fast-paced environment to detect, investigate, resolve, and recover on high-risk fraud and dispute cases with a sense of urgency. Detect and report suspicious activity on Zelle, credit, debit, and ATM cards. Initiate preventative measures to protect the members from ongoing fraud attempts. Reviews and takes actions in pursuit of recovery according to the applicable network chargeback rules and resources. Document every phase of the review process, adhering to all established regulatory and procedural guidelines. Communicate with members and merchants, ensuring compliance with banking and network regulations. - Responsible for ensuring all processing procedures related to card fraud and non-fraud disputes are completed accurately, creating and maintaining a positive and informative member experience when verifying or taking a report of fraud. - Investigate, respond, and resolve all card fraud and non-fraud dispute claims and matters. - Research and review documents for submission of fraud and non-fraud dispute claims. - Demonstrate excellent oral and written communications while interacting with VISA, Mastercard, merchants, processors, law enforcement, and members, as necessary. Report and escalate any potential issues. - Resolve member and branch issues and related service concerns. Report and escalate any potential issues that may affect credit union assets or member satisfaction. - Collaborate with and provide relevant information from uncovered fraud accounts to other business units and investigating authorities. - Collect, evaluate, and document all evidence obtained during an investigation for recovery. Provide relevant documentation needed to support the chargebacks according to Visa, Mastercard, and alternative network rules. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to position. - Comply with all established internal audit, security, and credit union rules, regulations, and departmental procedures. - Perform chargebacks to assist in the recovery of fraudulent or non-fraud disputed transactions based on appropriate fraud or non-fraud dispute codes. - Facilitate fraud reporting process, ensuring the applicable fraud type is reported to the associated network. - Initiate preventative actions such as Stop Payments, restrictions, and reissuance of a new card. - Submit Unusual Activity Referrals (UAR) to report cases of unusual, suspicious, or questionable activity to Fraud Prevention. - Report observations of multiple fraud trends or claims with the same merchant to Fraud Prevention and Analytics. - Process provisional credits and adjustments to member accounts, accompanied by notifications that meet Regulation E and Z language requirements and deadlines. - Update notes and information on all Claims systems; maintain call records and upload relevant recorded calls to demonstrate thorough investigation and support claim decisions. - Assist with occasional research regarding member complaints and inquiries. - Follow-up and respond to merchant rebuttals and process the exception and acceptance queues. - Balance and reconcile member accounts and general ledger outages related to claim adjustments. - Perform additional duties as necessary to maintain daily operations. Qualifications - Successful completion of High School curriculum. - 2+ years of relevant experience. - Ability to effectively communicate results to members, acquirer, and/or merchants and meet mandatory time frames. - Knowledge of Credit Union products, services, policies & procedures. - Operating knowledge of Visa regulations and Federal/State Regulations specific to debit/credit cards. - Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments. - High attention to detail in working and investigating files with emphasis on deadlines. - Effective oral and written communication skills. - Able to effectively multitask in a fast-paced environment. - Basic Microsoft proficiency. - Ability to resolve accounting outages. - Must be self-motivated and capable of working both independently as well as in a team environment. Physical Requirements - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range; a device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses/Certifications - None

Role Description The Risk Management Specialist is responsible for utilizing the Credit Union’s risk management framework to identify, assess, measure, monitor and help mitigate the financial, reputational, regulatory and operational risks associated with Golden 1’s products and services. - Identify, assess, and create mitigation plans for various risks throughout the Credit Union by executing defined risk assessment programs. - Work with internal business partners to understand business unit operational activities and identify existing operational process risks. - Propose key risk indicators and controls. - Partner with cross-functional areas to ensure risk mitigation action plans are developed, implemented, and maintained. - Coordinate and prepare risk assessments and report on the ongoing risk narrative appropriate to the audience. - Assist ERM leadership to implement and educate on policies, standards, guidelines, tools, models, and procedures required to support the operational risk management program. Qualifications - Bachelor’s degree, preferably in business, finance, accounting, risk management, or related discipline or equivalent work experience. - Minimum of 3 years of relevant experience in enterprise and/or operational risk management, audit or compliance in a financial institution preferred. Requirements - Experience working with risk management/operational risk management programs, practices and processes. - Knowledge of Operational Risk Management concepts and practices. - Strong analytical, problem-solving and workflow analysis skills. - Ability to apply judgment around risk management and control frameworks. - Strong interpersonal and customer service skills. - Ability to influence and interface effectively with all levels of responsibility within the organization. - Strong communication (verbal, written and presentation) skills. - Strong organizational skills, with a high degree of initiative. - Proficient in Microsoft Office (Word, Excel, Visio, Outlook, PowerPoint). Benefits - Relevant risk management certifications or credentials beneficial. Physical Requirements - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within the normal range. - Ability to lift 15 pounds as may be required. - Occasional movements throughout the department daily to interact with staff. - Unusually long or inconsistent hours may be required to accomplish tasks. - Travel may be needed to accomplish tasks; overnight travel is sometimes necessary. - Occasional weekend and evening schedules required.

Role Description You are a Senior Software Engineering Business Analyst who supports software engineering Agile Scrum teams by translating complex business needs into high-quality software solutions. You are an experienced professional who partners directly with product owners, developers, and stakeholders to drive the design, development, and implementation of solutions using Agile and Scrum practices. You proactively identify functional gaps, process improvement opportunities, and risks, while ensuring solutions align with organizational goals, Agile principles, and software engineering best practices. - Oversee all aspects of the Software Development Lifecycle for custom-built software solutions by reviewing, analyzing, and documenting business and technical requirements, workflows, and processes. - Drive efficient and effective joint requirements and solution discussions with engineering, product, and business stakeholders. - Provide high-quality analytical system solutions and recommendations for key stakeholders. - Proactively identify functional gaps, process improvement opportunities, and risks within software engineering projects. - Collaborate with product owners and Scrum Masters to create and refine product backlogs using Agile practices. - Create user stories, acceptance criteria, and process flows that are clear, testable, and aligned with business value. - Lead or participate as technical subject matter expert in the implementation of complex software projects from inception to completion. - Participate in Scrum ceremonies: daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives. - Champion Agile practices and lead continuous improvement initiatives within the engineering team. - Design, create, and document process flows, technical requirements, specifications, diagrams, scenarios, mockups, and models for the development team using tools such as Visio, Jira, Confluence, MS Word, Excel, and SharePoint. - Provide Tier 3 application support for internally developed software, including timely resolution of tickets and operational issues. - Troubleshoot issues, assist in triage, assess risk, and serve as an escalation point for incident management. - Manage administrative functions such as customizations of forms, fields, reports, dashboards, workflows, and role-based access management. - Resolve complex engineering requests or issues through effective listening, action, information gathering, and escalation as needed. - Keep users and stakeholders informed on progress and resolution of issues, maintaining alignment with service level agreements. - Collaborate and coordinate with internal technical teams and external partners to address software needs and production issues. - Establish and maintain strong working relationships with engineering, product, and business teams. - Participate in on-call support for critical response to after-hours application impairments or major outages as needed. - Facilitate discovery workshops; own backlog quality; drive acceptance criteria and testability with QA; support capacity planning across sprints/releases. - Lead end‑to‑end SDLC analysis, process modeling, and data flows; produce decision options with trade‑offs; maintain traceability across epics/features/stories. - Own production ticket management for in‑scope apps (prioritization, SLAs), participate in war‑room triage during outages, and coordinate Tier 3 resolution with engineers and vendors. - Open, monitor, and resolve vendor cases, ensuring timely updates, risk tracking, and post‑mortems aligned to change/incident practices. - Operate within G1 Dedicated Workstreams (cadence, reporting), align backlog to stakeholder councils/prioritization forums, and communicate delivery health. - Mentor junior BSAs, uplift analysis practices, and contribute templates/standards (ServiceNow/Miro/Visio) to improve consistency. Qualifications - Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or related field required. - Agile certifications (CSPO, CSM, PMI-ACP) preferred. - 7+ years experience in software engineering, technical business analysis, product development, and process improvement. - Experience working in Agile/Scrum environments is strongly desired. Benefits - Market-competitive and internally equitable total rewards compensation package. - Programs designed to attract, motivate, and retain employees. - Comprehensive compensation package, well-being and work-life balance, career development and growth, rewards and recognition, and a commitment to Diversity, Equity and Inclusion.

Role Description The Senior Business Systems Analyst role is responsible for engaging with various business units to translate complex business needs into quality software solutions and assists in the design, development, and implementation of identified solutions following Agile Software development practices. This also includes the operational support for all managed enterprise-wide software solutions. In partnership with the software vendors and business units, the senior analyst will work to maximize opportunities to use technology to improve products, services, and/or business processes. An advanced understanding of the Credit Union’s enterprise-wide software solutions is required. Tasks, Duties, Functions - Oversees all aspects of the Software Development Lifecycle for enterprise-wide software solutions by reviewing, analyzing, and creating detailed documentation of business unit needs, including workflow, program functions, and steps required to implement technical business processes. - Drives efficient and effective joint business/IT requirements and solution discussions in addition to stakeholder review meetings. - Provides high-quality analytical system solutions for key stakeholders. - Proactively identifies software functional gaps and opportunities for improvement. - Collaborates with product owners to create product backlog by using Agile practices. - Creates user stories with relevant acceptance criteria. - Leads or participates with the implementation of complex projects as technical subject matter expert from beginning to completion. Delivery Focus - 10% Training and mentoring BSA I - 70% Project Support - 20% Department process improvement Operations Focus - 10% Training and mentoring BSA I and BSA II - 20% Tickets and operational support requests - 70% Manage and support software upgrades Physical Skills, Abilities, and Exertion Utilized in the Performance of These Tasks - Advanced oral and written communication skills required to interact or complete technical analysis with Credit Union staff, management, or vendor partners. - Strong adaptation skills contributing to an environment that promotes and enables change to facilitate improved ways of working. - Understanding of Agile-based development practices. - Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment. - Makes sound decisions in the absence of detailed instructions. - Ability to multitask, work under pressure and tight deadlines; may be required to work extended hours to complete tasks or respond to system production issues. - Proven ability to develop, document and maintain operational policies and procedures. Organizational Contacts & Relationships - INTERNAL: All Credit Union Staff - EXTERNAL: Vendors, suppliers, government agencies, other industry associations and peers at other financial institutions. Qualifications - Minimum four-year degree in Information Technology, Project Management or Business Administration required, or 6 years of experience. - Bachelor’s degree in Business Administration, Accounting, Information Technology, Engineering, Management, or related field preferred with 4+ years of experience. - Equivalent work experience may be considered in lieu of a 4-year degree. - Agile certifications preferred. Experience - Seven years or more experience in financial or health services, including technical business analysis, product development and process improvement. - Experience working in an Agile environment or Azure ecosystem (DevOps) strongly desired. Knowledge / Skills - Knowledge of commonly used financial industry concepts, practices, and guidelines. - Knowledge of existing Credit Union products, services, and overall operational guidelines. - Excellent oral communication, presentation, and technical writing skills. - Strong research, technical analysis, planning and organizational skills. - Ability to use logical reasoning when interpreting facts. - Experience with small to medium enterprise software systems, as well as the ability to learn new systems quickly. - Ability to analyze and document technical business processes. - Ability to make observations, examinations, evaluations, and recommendations. - Ability to participate on projects and assist team members to implement system upgrades and enhancements. - Strong PC skills. Physical Requirements - Carry and respond to a cell phone 7 days a week. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. - Ability to lift 20 lbs. as may be required. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Occasional travel may be required locally, statewide, and throughout the United States. - Occasionally required to change work hours or work long hours including working on weekends to accomplish tasks. Licenses / Certifications - None THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 10/1/2025 We appreciate your interest in joining the Golden 1 team! If you are selected to participate in the interview process we will contact you.