Golden 1 Talent Acquisition Team

Role Description The Senior Portfolio Manager will participate in performing financial research, underwriting, and review of highly complex relationships within the Commercial Portfolio Management area. This position will receive, review, and research business financial statements and tax returns that require an in-depth evaluation of multiple factors. Resolve moderately complex issues and lead the Commercial Portfolio team to meet project deliverables, while leveraging a solid understanding of the function, policies, procedures, and compliance requirements. Collaborate and consult with peers, colleagues, and mid-level managers to resolve issues and achieve goals. Lead projects and teams or serve as a mentor for less experienced individuals. - Participate with the Commercial Lender in meetings with the client or prospects. - Interview applicants to obtain sufficient information concerning their specific projects, financial needs, and goals to make acceptable risk determinations for the existing portfolio. - Assist the Commercial Lender to assure that all relevant information is provided to the credit department in a timely and efficient manner. - Monitor ongoing risk of the exposure, including periodic reviews of the borrower and related entities. - Work closely with credit administrators, credit analysts, loan processors, and other staff to assure high level of quality was previously completed in each credit application. - Ensure current risk assessment of each credit facility is accurate and escalate credits for which they have identified increased risk. - Maintain tickler, tracking, monitoring, and reporting systems such as pending loan and collateral documentation, ongoing operational and financial documentation, completion status of annual loan reviews, and covenant tracking and reporting. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. - Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values. - Provide fundamental and technical advice to members of the management team regarding recommendations to favorably position the Credit Union. - Maintain knowledge in all applicable laws, regulations, policies, and economic influences and keep senior management informed of any changes. - Review call report schedules and other regulatory reporting. - Compile and present information action reports to senior management as required. - Perform other duties as assigned. Qualifications - Bachelor’s degree in Accounting, Finance, Economics, or a quantitative field preferred. - A minimum of five years or more experience in commercial portfolio management for financial institutions and broad financial analytics in the banking and financial services industry. Requirements - Advanced knowledge of the Credit Union’s business procedures and objectives. - Excellent demonstrated analytical, communications, organizational, and decision-making skills. - A mastery of oral and written communications skills. - Ability to think and implement strategically. - Broad and deep understanding of data and methods of data management and analysis. - Strong understanding of compliance requirements, enterprise risk management, and a broad and detailed understanding of the financial services industry. - Demonstrated ability to work independently and interact collaboratively and cultivate partnerships across the organization. - Strong business acumen and financial management skills. - Ability to take conceptual information and/or emerging trends and write management-ready, professional reports. - Solid understanding of technology and its utilization as a competitive enabler in financial services. - Strong interpersonal skills. Benefits - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Minimal ability to travel for business, as needed for trips to offsite and out-of-area locations.

Role Description Responsible for the evaluation and qualification of loans inclusive of Conforming, High Balance, Jumbo, FHA, VA, program(s) for compliance with the requirements of the applicable agency; hold and maintain direct endorsement certification with HUD, VA LAPP/ SAR designation. Also responsible for the review of conforming and non-conforming mortgages to determine compliance with applicable state and federal regulations, investor guidelines and credit union standards with expanded authority to $2,000,000. Review and analyze submitted loans for capacity, capital, collateral, character and condition while upholding fair lending practices. This includes ensuring that loan requests meet program and product specifications or counteroffer to a product and/or program when appropriate. Communicate decision (approval, counteroffer, suspense, denial) to applicable individuals within the department. Manage application turn time by executing credit decision according to the measurement set by department manager; meet targets. Support Underwriters, Processors and Home Loan Advisors as needed with scenarios and loan structuring. Qualifications - Successful completion of High School curriculum is required. - College degree or equivalent a plus. - 3 years minimum, current FHA experience with DE, VA experience with LAPP/ SAR designation. - 10 years minimum of responsible real estate lending experience with a financial or banking institution performing underwriting analysis and functions. - Strong customer/member service relations skills, oral and written communication skills. - Current working knowledge of the real estate mortgage industry, mortgage loan process, FNMA, and FHLMC and guidelines. - Typing, ten key, personal computer to include navigation of internet and facsimile machines. - Updated training provided through seminars, webinars and weekly coaching as Compliance, policies, procedures, or work processes dictate change. - Ability to effectively communicate policy/procedures to staff to assist the supervisor and or manager with training. Requirements - Underwrite loan files received daily according to Federal Housing Administration (FHA), Veteran Affairs (VA), agency, investor and credit union policy and procedures. - Originate and validate FHA and VA insured loans utilizing the U.S. Department of Housing and Urban Development’s (HUD) direct online system, FHA Connection and VA Portal, as applicable. - Review and sign off underwriting conditions in accordance to credit union policy while maintaining established turn times. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. - Current knowledge of Conforming, High Balance, Jumbo, FHA, VA secondary market requirements regarding credit, income, disclosure and property. - Ability to analyze tax returns, credit and appraisal reports, fraud detection and other property or income related reports and documentation. - Complete second level review on loans that exceed standard underwriter authority. - Prepare loans and deliver loans for SVP, EVP, CEO or Board approval as outlined in the credit union lending authority guideline. - Review and approve insurance loss drafts, easement, lot line adjustment, and partial release drafts for portfolio loans as assigned by the Underwriting Manager. - Organize and prioritize daily workload to ensure compliance to credit union policy, procedures and established turnaround times. - Communicate and interact with all pertinent vendors, servicers, agencies, investors, staff, and members. - Maintain a current working knowledge of mortgage industry and credit union standards and trends. - Monitor and resolve any quality control or insuring issues on relevant files in a timely manner to prevent delays. - Work with management to implement procedures to prioritize work within the underwriting and processing area as volume dictates. - Ability to work closely with originations and operations staff to ensure compliance with guidelines and policies of credit union and agency. - Assist supervisor or manager with training of staff members. - Assist supervisor or manager with prioritizing workflow as directed. Benefits - Remote work opportunity in CA only. - Pay range: $49.55 - $58.00 Hourly. Physical Skills, Abilities, and Exertion Utilized in the Performance of These Tasks - Effective oral and written communication skills to interact with members, staff, vendors, servicers, investors and various state agencies. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Organizational Contacts & Relationships - INTERNAL: Management, Home Loan Operations Department staff along with credit union branches and supporting departments. - EXTERNAL: Members, real estate agents, servicing agents, various state agencies, title companies, insurance companies, appraisers and other third-party vendors. Licenses/Certifications - FHA Direct Endorsement Underwriter, VA LAPP/ SAR Designation.

Role Description The Web Applications Programmer is responsible for the programming and implementation of user interface, web service, and database applications for the external facing web site, employee Intranet and components that integrate third-party systems with our web applications and host system. - Establishes and maintains the organization's Internet and Intranet technical architecture and functions. - Analyzes, designs, and implements technical solutions for existing and new Internet/Intranet systems. - Makes recommendations for best practices including production, technical, and design techniques specific to Internet/Intranet programming. - Maintains and modifies the organization's Internet/Intranet efforts including content, graphical, and communications. Qualifications - Bachelors in Computer Science or equivalent experience. - Minimum 7 years’ experience in web development and maintenance. - Minimum of 4 years .NET/C# experience. - Minimum 1 year Sitecore experience. Requirements - Enterprise experience with Microsoft technologies (SQL Server, C#, WCF, ASP.NET, Entity Framework) and associated development environments (Visual Studio, TFS). - Demonstrated expertise in developing, troubleshooting, and implementing software code including HTML, XHTML, XML, XSLT, JavaScript, SOAP, REST, jQuery, CSS, AJAX, JSON, and SQL. - Experience working with multi-tier software architecture, object-oriented design, requirement gathering, Agile and Waterfall SDLC. - Thorough understanding of core systems infrastructure (operating systems, web server, database, etc.). Benefits - Remote work opportunity in CA only. - Competitive salary range: $102,050.00 - $115,000.00 Annually.

Role Description The Senior Commercial Loan Officer is responsible for executing the Credit Union’s strategic priorities and objectives related to commercial real estate loan products. Key responsibilities include: - Developing and building relationships with commercial loan brokers, economic development programs, and California businesses. - Providing a variety of commercial real estate loan and deposit products and services based on members' needs. - Collaborating with other business units and serving as a commercial real estate lending expert for the credit union. - Monitoring and controlling loan data by ensuring data is accurately booked against documentation. Specific tasks include: - Manage, grow, and execute business development activities and maintain pipeline statistics. - Individually generate annual commercial real estate loan production as agreed by management. - Develop, implement, and maintain effective production strategies to enhance market position. - Mentor and lead business loan officers and support team in loan processes and member service best practices. - Ensure effective delivery of exceptional member service, loan quality, and loan retention. - Develop and execute strategies to attract new clients, including cold calling and attending industry events. - Collaboratively support business lending operations to minimize risks through adherence to policies. - Support credit/underwriting and portfolio needs by requesting additional information. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Identify, investigate, and resolve member/branch/online concerns related to business services production. - Implement risk mitigation strategies, such as regular portfolio reviews and maintaining updated credit files. - Perform other duties as assigned. Qualifications - Bachelor’s degree in Finance, Business Administration or related field; Master’s degree or MBA preferred. - Eight years or more of commercial banking and commercial loan origination experience required. - Maintain knowledge of commercial real estate lending requirements and applicable laws and regulations. - Exceptional member service and member relations skills. - Proficiency with Microsoft Office applications and business/commercial loan origination systems. - Knowledge of generally accepted accounting principles. - Demonstrated ability to work independently and collaboratively across the organization. Requirements - Mobility throughout the workday with frequent location changes. - Effective oral and written communication skills required to interact with credit union staff, management, and members. - Must possess sufficient manual dexterity to operate standard office equipment. - Effective technology and reporting skills are required to manage loan origination activities. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range; a device to enhance hearing will be provided if needed. - Ability to travel for business, as needed, which may include overnight scheduling. - Occasional long work hours may be required to accomplish tasks. Benefits - Competitive salary range: $124,700.00 – $140,000.00 annually. - Remote work opportunity available in California only.

Role Description You support the end-to-end processing of consumer loan applications, ensuring work is completed accurately, timely, and in compliance while delivering a positive and consistent member experience. You are a detail-oriented and service-focused team member with strong communication skills, known for managing high volumes of work, resolving member inquiries, and maintaining accuracy in a fast-paced environment. You take ownership of your work by partnering across teams, applying lending policies and procedures, and identifying and escalating risks or issues to support efficient processing and compliant loan fulfillment. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. - Manage a high volume of inbound and outbound loan-related calls effectively and simultaneously manage loan applications. - Continuously develop yourself to solve problems and improve department performance. - Foster a positive work environment by actively listening to and responding to member and co-worker needs with a courteous and helpful attitude. - Analyze data, research, and collect documentation, and prepare loan documents with minimal errors. - Obtain and verify required Department of Motor Vehicles (DMV) documentation to properly record the company's lien on loan collateral. - Collaborate with peers across different departments to carry out key steps in the loan application process. - Audit various operational documents, including executed loan documents, and reports to ensure proper procedural compliance, accuracy, and authenticity. - Maintain a working knowledge of Golden 1 lending policies and procedures to ensure compliance. - Conduct supportive tasks including email correspondence, answering TEAM chat queries, conducting consumer loan fulfillment audits, providing assistance for escalated calls and branch emails. - Identify and mitigate potential fraud, suspicious activity, and identity theft. - Conduct member interviews, perform financial calculations and analysis on Proof of Income, and gather information to satisfy loan conditions in order to determine suitability for loan funding. - Prepare loan documents and send them to members for signing and prepare approved loans for disbursement accordingly. - Constantly develop critical thinking skills and enhance departmental performance. - Monitor Outlook emails and TEAM chats efficiently, quickly collaborate in real-time, and respond promptly. - Participate in video conferencing and online meetings while being comfortable in a virtual office culture. - Provide effective oral and written communication skills to aid other employees and proactively follow up on member inquiries and concerns via Web Messaging or phone taking care to ensure proper grammar and a professional tone. - Provide exceptional customer service to Golden 1 members, dealerships, and outside finance companies. - Perform other tasks as assigned. Qualifications - H.S. Diploma or General Education Degree (GED) required - Some college preferred - 3+ years in a fast-paced call center environment or work environment with high call volume and loan processing volume, handling complex situations with direct consumer contact required - Consumer loan processing experience is a plus preferred Benefits - Market-competitive and internally equitable total rewards compensation package - Comprehensive compensation package - Well-being and work-life balance - Career development and growth - Rewards and recognition - Commitment to Diversity, Equity, and Inclusion

Role Description This position will manage Home Loans production and member experience for the in-market Home Loan Advisor Team. Has direct responsibility for maintaining best practices with the credit unions origination process through the branch channel and the local market. Develops, initiates, and drives strategies for each of the markets that this team is located. Works closely with retail Management to collaborate and enhance the credit unions home loan market share. Provides leadership with emphasis on teamwork, communication, member experience, and home loan production. Responsible to meet and/or exceed production and service goal expectations. - Manage In-Market Home Loan Advisor’s production, pipeline, and service levels. - Suggest innovative effective strategies to enhance Golden 1’s Home Loans market position. - Work closely with branch retail management to implement these strategies with a focus on providing exceptional member service. - Work directly with each In-Market HLA to create production strategies for the local mortgage market. - Coach, develop, create a motivating team environment, and manage performance of a Mortgage Loan Originator team. - Analyze, determine, and communicate staffing needs. - Foster a positive and engaging work environment for each team member. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Monitor and comply with all established security, internal audit, State and Federal policies and regulations. - Identify, investigate, and resolve member home loan concerns. - Gather production, pipeline and service statistics and effectively communicate status of department results to management. - Originate Home Loans as needed. - Perform other tasks as assigned. - Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities. Qualifications - Bachelor’s degree or equivalent experience preferred. - Five years or more of home loan origination experience. - Two years or more managing a mortgage production team. - Maintain and keep current knowledge of investor requirements, all home loan products, home loan fulfillment, credit union policies, and all federal and state laws and regulations. - Leadership abilities including motivating and inspiring. - Proven ability to meet and/or exceed individual/team service and origination goals. Requirements - Effective oral and written communication skills required. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment. - Effective technology and reporting skills are required to direct and manage origination activities. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Unusually long or inconsistent hours may be required to accomplish tasks. - Ability to travel throughout the state. Licenses/Certifications - MLO/NMLS Registration required.

Role Description Organize, and execute processes related to 1st mortgage and equity loans. Effectively manage a pipeline of mixed product types including: - Conventional - FHA - Jumbo products - Purchase and refinance transactions - Owner-occupied, 2nd home, and investment loan types including manufactured housing and condominiums Partner with the internal and external Home Loan Advisors to ensure accurate, efficient and timely loan processing. Qualifications - Successful completion of High School curriculum is preferred. Additional work experience may be considered in lieu of a High School diploma. - Five years or more experience in a financial institution processing Home Loans handling routine to complex processes. Recent experience processing FHA loans is required. - Strong analytical and research skills. - Maintain knowledge of real estate industry, Golden 1’s policies/procedures & guidelines, and various investor guidelines, including Fannie Mae and FHA. - Strong oral and written communication skills. - Strong interpersonal skills. - Strong member relation skills. - Accuracy in calculating income related loan transactions. - Ability to manage high volume telephone contact. - Attend training provided through seminars, webinars and weekly coaching as compliance, policies/procedures, or work processes dictate. Requirements - Effective oral and written communication skills required to interact with members and vendor company staff on the telephone and to perform other clerical functions. - Must possess sufficient manual dexterity to skillfully operate standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Heavy telephone volume. Hearing within normal range. - A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. - Ability to adhere to company established standards for mortgage volume and turn time expectation. Benefits - Remote work opportunity in CA only. - Competitive pay range: $30.76 - $36.00 Hourly. Company Description This job description provides an overview of the general scope and level of work expected to be performed, but it is not an exhaustive list of all duties or responsibilities associated with the position. The credit union reserves the right to modify, add, or remove duties as needed without advance notice.

Role Description As Financial Analyst III – Treasury & Investments, you will support the team in the oversight of product pricing (loans & deposits), liquidity, business & investment services, interest rate risk, investments, and capital market activities. This position performs various finance, accounting, and treasury-related functions for Golden 1 Credit Union, including but not limited to: - Trade operations - Data preparation - Market research - Financial reporting - Financial analyses - Maintaining financial systems/models directly related to the Credit Union’s treasury & investment functions Employees in this area are cross-trained in several aspects of finance, treasury, and other relevant analytical functions and will assist the Treasury team in special projects with a focus on leveraging technical and predictive analytical tools and programs for data-driven results. Qualifications - Bachelor's degree required in finance, accounting, mathematics, economics, business administration, information technology, or another quantitative related field. Other degree types will be considered with relevant experience combined with strong technical experience. - 5+ years or more of progressive finance, accounting, banking/credit union experience or 5+ years of analytical and strong technical experience is required. Requirements - Power Excel user; experience building advanced dashboards with business intelligence tools. - Ability to use statistical programs and data wrangling tools to assemble complex datasets and perform advanced analyses. - Strong research, quantitative and qualitative data collection, and report building. - Self-starter with strong time management and organizational skills. - Ability to multi-task effectively and make sound decisions in the absence of detailed instructions. - Excellent verbal and written communication skills with the ability to present complex data succinctly. - Detail-oriented, critical thinking problem solver who continually seeks to learn new concepts and acquire new skills. - Advanced technical skills and/or experience in Bloomberg API, S&P Global API, R, Power BI, Python, VBA, SQL, Fixed Income Security Analysis, Bond Accounting, Security Settlement & Wire Confirmation, Asset/Liability Management, and/or Cash & Liquidity Management. Benefits - Not specified in the provided job description. Company Description Not specified in the provided job description.

Role Description The Home Loan Advisor Assistant II (“HLAA”) is responsible for supporting the assigned Home Loan Advisor(s) (“HLA’s) with daily activities, business development, home loan lead generation and member experience. The primary focus of this position is to manage the clerical and administrative loan processing duties of the Home Loan Advisors they serve. This role is responsible for assisting the HLA’s with pipeline management, appointments, database management and marketing efforts. Additionally, this role is responsible for the collection of personal financial documents from the member to aid the HLPs in delivering timely loan decisions while coordinating the HLA’s pipeline, meetings, database and marketing efforts. - Assist in the origination of home loan applications. - Perform daily pipeline management to ensure optimal member experience. - Coordinate with Home Loan Operations to facilitate the collection of personal financial documents from the members to ensure timely file flow to coordinate with our required turn time goals. - Maintain a thorough knowledge of state and federal laws and regulations related to credit union compliance, including; BSA, AML, TILA, GBL, RESPA, ECOA, Fair Lending and others that are appropriate to the position. - Coordinate with the HLA and Management on HLA database management. - Assist HLA in the development of HLA specific marketing materials. - Coordinate development of presentations for HLA for meetings, conferences and other events as required, including the preparation of reports as required. - Attend marketing, broker, and networking events and open houses. - Act as liaison between HLA, HLP and any other party involved in the facilitation of the Home Loan Transaction. - Perform other jobs as may be assigned that may be complex in nature where judgment is required in resolving problems or obstacles. Qualifications - Associate’s degree or equivalent work experience in administrative function or Home Loan Sales or Operations. - Minimum three or more years’ experience in Home Loan or Real Estate industry preferred. - Maintain knowledge of FNMA guidelines, ATR guidelines, HDMA, home loan and equity products and turn time goals. Encompass LOS experience preferred but not required. Requirements - Effective oral and written communication skills required to interact with credit union staff, management and all member channels with the ability to constructively follow-up on member inquiries. - Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. - Effective technology and reporting skills are required to support origination activities. - Must have ability to learn and demonstrate Golden 1 Credit Union culture. Physical Requirements - Prolonged sitting throughout the workday with occasional mobility required including prolonged operation of a computer. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Ability to lift 20 lbs. may be required. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses/Certifications - MLO/NMLS Registration required: An individual in this position may sometimes assist Mortgage Loan Originators with tasks requiring a license as defined by the S.A.F.E. Act and whose responsibilities include taking applications and discussing terms and negotiating rates on loans secured by real property.

Role Description The Investigator II is an experienced level position within the Fraud department. Responsible for detecting, reviewing, and reporting potential suspicious activities filtered by various AML systems. As an Investigator II, you will investigate external inquiries via law enforcement request, internal investigations for other groups (fraudulent instruments and inquiries), and other related transactional activity. Supports leadership and the investigations team in maintaining compliance with Golden 1 Credit Union’s fraud prevention program. Assist with training and coaching of new and existing employees across various business lines and execute special investigations. Tasks, Duties, Functions - Utilizes knowledge of credit union systems, processes, and contacts as resources for conducting investigations. - Develops a plan of action and gathers, analyzes, and compiles evidence for multiple case assignments. - Prepares case documentation and writes a complete final summary report of investigation. - Investigate and respond to check fraud claims as received by members and/or other financial institutions. - Investigate suspicious activity cases generated by the internal automated AML/BSA monitoring system or Unusual Activity Referrals reported by branch personnel and other lines of business. - Review cases assigned for closure to ensure Verafin case has proper coding, and all steps are taken prior to closing account in DSUI. - Assesses internal controls and procedures associated with assigned cases, identifying control breakdowns and makes recommendations to prevent future losses. - Assists with determining new procedures to prevent, detect, and investigate fraudulent activity. - Reviews fraud data to ensure accuracy for reporting and audit purposes. - Assist with computer crime investigations and investigate breaches of information security policies as requested. - Prepares recommendations as to whether a member’s transactional activity is fraudulent and thereby requiring a BSA UAR referral. - Reviews individuals’ and entities’ accounts reported in a police report utilizing different management systems to determine if other suspicious activity noted in the accounts should be reported. - Prepares police report and/or BSA UAR referral if necessary. - Performs red flag alert reviews on account activity for submitted fraud closures, determines if the previously reported fraudulent activity has continued or ceased. - Files supplemental police report if additional suspicious activity is identified and works with BSA SAR Investigator on continued 90-day fraud referrals. - Assist with auditing Investigator I BSA narratives prior to submitting to BSA department. - Maintains current information on various systems as well as required files and documentation. - Ensures records are complete and available for review and audit as needed. - Complies with regulatory requirements, security, and applicable policies and identifies control and procedural issues. - Serves as resource to branches/departments inquiries related to financial investigations questions. - Assists with the timely completion and investigation of assigned 314(b) requests. - Completes annual BSA/AML/OFAC training requirements and keeps current with Money Laundering and Terrorist Financing trends. - Provides support, guidance, and training of new staff and serves as the quality control reviewer for alerts, cases, and BSA UAR referrals. - Assists in collecting documentation for examiners, auditors, law enforcement, and governmental agencies regarding fraudulent activity and BSA/AML monitoring records. - Participates in moderate to complex project initiatives as the primary subject matter expert. - Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance. - Assists and identifies other investigative efforts within the department, including creating and working moderately complex cases. - Understand CTR filing requirements and be able to answer basic questions. - Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios. - Assists in development and facilitation of fraud prevention and awareness for all branch and HQ staff as applicable. - Maintain accurate tracking of work performed, which will be used in department performance measurements. - Prepare police reports for all losses over the established thresholds or established behaviors outlined in department procedures. - Work with law enforcement as required, providing updates or additional information as needed. - Responds to law enforcement agencies and financial institutions requesting documentation and/or images to support investigations involving credit union losses. - Perform other duties as assigned. Qualifications - Bachelor’s degree or combination of experience and education. - Minimum of 5-6 years of financial institution or law enforcement experience and Fraud, AML, or card fraud experience. Knowledge / Skills - Ability to effectively communicate with internal and external contacts. - Knowledge of Credit Union products, services, policies & procedures. - Operating knowledge of Visa regulations, AML/BSA, OFAC and Federal/State Regulations. - Good organizational skills, including the ability to prioritize daily activities and multi-task to complete assignments. - Strong attention to detail in working and investigating files with emphasis on deadlines. - Effective oral and written communication skills. - Basic Excel skills. - Knowledge to operate facsimile machine, ten key, microfiche, electronic banking equipment, basic PC knowledge of Windows environment, and office filing logic. - Must be self-motivated and capable of working both independently as well as in a team environment. - Must be aware of high-risk activities to ensure regulatory compliance with check fraud regulations and Reg. E, Customer Identification Program (CIP), Customer Due Diligence/Enhanced Due Diligence, 314(b) Information Sharing requests, OFAC, and all investigations pertaining to potential fraud schemes or cybercrime. Physical Requirements - Prolonged sitting throughout the workday with occasional mobility required. - Corrected vision within the normal range. - Hearing within normal range. A device to enhance hearing will be provided if needed. - Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Licenses / Certifications - None required with a goal of attaining at least one of the following certifications or equivalent: Professional Certified Investigator (PCI), Certified Fraud Investigator (CFI), Certified Financial Crimes Investigator (CFCI), Certified Credit Union Compliance Expert (CUCE), Certified Fraud Examiner (CFE), Bank Secrecy Act Compliance Specialist (BSACS), or Certified Anti-Money Laundering Specialist (CAMS).