Mercury Insurance

• In-person interview may be required during the hiring process • Manage relationships with internal and external customers/vendors

• Supervise the professional staff in the handling of property claims within specified unit by assigning new and transferred losses to staff, reviewing initial investigations, evaluations, demands, authority for settlement, reserve recommendations, etc., providing guidance and recommending action plans. • Assists in the development of basic objectives, procedures, and operations of the branch; analyzes operating results relative to established guidelines and takes appropriate action to improve performance and productivity. • Assists in the direction of the claims branch to minimize indemnity and expense impact, to ensure appropriate reserve levels, and to implement claims objectives, policies, and procedures. • Maintains performance records and prepares reports for management regarding unit operations, production, and expenses, as necessary. • Ensure excellent customer service is provided by Property Claims professionals and directly address escalated customer service issues. • May review and approve utilization of vendors for investigative purposes to ensure proper expense controls exist. • Represents the Company and branch in relationships with consumers, government agencies, independent vendors, and agents. • Screens files for possible coverage issues, fraudulent or inflated claims or questionable activity and transfers files to appropriate department for further investigation as needed. • Reviews team member work quality and service interactions with customers by conducting ride-alongs, sit-alongs and file reviews

• Research actual cash value of vehicles by gathering and analyzing current market information to reach an equitable settlement of damages for losses due to theft and collision, while maintaining good customer service and shop relations. • Confirms title status, researches any customizations, prior damage and condition. Identifies irregularities such as vehicles with salvage titles, grey market vehicles, custom/modified vehicles, and prior damage to determine their true market value. • Reviews DMV reports and identifies the correct transfer of ownership documents to send to the registered owner, secures lienholder payoff amounts and Letter of Guarantee. • Negotiates storage fees with body shops and towing yards. • Responds to written correspondence in a timely and efficient manner. Routes correspondence to Claims Document Processing to obtain correct paperwork when needed. • Stays updated on current vehicle values, industry and market trends, State licensing, and Company policy and procedures. • Contacts adjusters to confirm coverage, determine potential limits issues or possible fraudulent activity, and obtains approval to settle property damage. • Initiates contact with insureds/claimants or their representatives regarding total loss. • Completes and maintains comprehensive documentation of material damage information for assigned files and submits appropriate reports in a timely manner.

• Investigate and resolve Homeowners claims of moderate complexity in a prompt and efficient manner. • Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. • Ability to use imagery and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting. • Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. • Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. • Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction.

• Responsible for the growth and profitability management of an assigned commercial territory. • Develops expertise in Mercury's Commercial products, platforms, and services to provide solutions for our agents. • Motivates and inspires assigned agency plant to achieve new business growth, a mix of business, retention, and profitability goals. • Creates sales visit plans and completes effective in-person sales visits within an assigned territory to drive the new business required to meet financial goals and sales calls objectives. • Develops a consistent flow of new business opportunities that fit Mercury's Commercial appetite and eligibility guidelines. • Leverages financial incentives such as overrides, rewards campaigns, contingency bonus plans, and trip contests, strategically to influence agency behavior toward achieving goals. • Analyzes territory sales data and reports to identify areas for growth and improvement. • Serves as the primary point of contact for agencies in understanding and communicating with the Mercury team. • Implements segmentation strategy within assigned agency plant to maximize visibility. • Identifies individual agency’s area of opportunity and creates action plans collaboratively to drive improvement. • Collects competitive intelligence and industry trends to provide feedback and recommendations to management concerning market conditions, service levels, and effectiveness of Mercury’s Commercial programs. • Collaborates with internal business partners to provide a positive customer experience. • Assists management with special assignments outside of established responsibilities. • Mentors other team members or newly hired team members. • Other functions may be assigned

• Define and lead the enterprise data architecture strategy, target state, and multi-year roadmap for Mercury’s data platform • Establish reference architectures, standards, and guardrails for data ingestion, transformation, modeling, orchestration, quality, observability, and consumption • Drive architecture decisions for enterprise data platforms, including EDW, lakehouse, streaming, operational data integration, and domain-oriented data products • Partner with senior Technology and business leaders to align data investments to enterprise priorities, business value, and long-term scalability • Evaluate current-state architecture, identify gaps, and lead rationalization of tools, patterns, and technical debt across the data ecosystem • Provide technical direction and architectural leadership to data engineering, analytics engineering, and platform teams • Set standards for design quality, model integrity, operational excellence, and scalable delivery across the Enterprise Data & Operations function • Mentor engineers and technical leaders in architectural thinking, modern engineering practices, and delivery excellence • Design, develop, and oversee end-to-end enterprise data solutions supporting multiple data domains, data marts, and analytics use cases • Ensure scalable batch and streaming data pipelines are built to support both enterprise reporting and advanced analytics environments • Own the reliability, quality, consistency, and observability of Mercury’s core data assets and pipelines • Define service levels and operational standards for critical data products and pipelines • Partner across Product, Engineering, Data Science, Analytics, and business teams to ensure the data platform enables real business outcomes • Lead proof of concepts, architecture reviews, and technology evaluations for new tools and capabilities

• Own the end-to-end design for a critical product pillar, demonstrating high-quality design practices through all phases of product design including research & discovery, facilitation, strategy, ideation, interaction design, visual execution, launch, and testing • Experiment with and leverage AI tools and emerging technologies to streamline design workflows, automate routine tasks, and enhance the overall design process efficiency • Develop and execute comprehensive research strategies through user interviews, usability testing, and market analysis to validate design solutions and inform strategic decisions, clearly documenting insights and recommendations for stakeholders • Create wireframes, high-fidelity prototypes and functional prototypes that communicate design concepts, while facilitating smooth design-to-development handoffs by translating designs into code faster • Collaborate closely with cross-functional teams to translate user needs into technically feasible solutions, advocating for optimal user experiences throughout the development process • Advocate for user-centered design during roadmap planning and strategic discussions, ensuring acceptable user experiences while balancing business objectives and technical constraints • Maintain our design system; ensure accessibility, performance, and scalability across platforms • Mentor senior/intermediate designers while contributing to a culture of design excellence and continuous learning within the organization

• Lead the Site Reliability Operations team, including the Network Operations Center (NOC), responsible for observability, real-time monitoring, incident response, and operational excellence for key enterprise services; set direction, priorities, and success metrics for the team. • Partner with Product Management, Engineering, SRE, and the rest of infrastructure team to embed CI/CD and release best practices into operations, including automated build/test/deploy, health checks, rollbacks, release monitoring via the NOC, and change-management guardrails. • Oversee service reliability monitoring and incident management: ensure appropriate observability (metrics, logs, traces, dashboards), well-tuned alerting thresholds, escalation paths, and effective communications to stakeholders and leadership during incidents. • Own and mature the Problem Management function for the team: drive root cause analysis (RCA) of recurring or high-severity incidents, standardize post-incident reviews, and ensure corrective actions and follow-ups are implemented and verified. • Define, track, and report operational and reliability metrics (e.g., availability, MTTR, incident volume, change failure rate, deployment frequency, problem resolution time); provide regular insights and recommendations to Technology Operations leadership. • Champion automation and “operations as code” (infrastructure as code, configuration as code, automated runbooks), working with engineering teams to reduce manual toil and improve consistency, speed, and safety of operations and releases. • Recruit, develop, coach, and evaluate team members; provide performance feedback, make salary and promotion recommendations, and foster a high-performing, collaborative culture aligned with Mercury’s core values. • Provide leadership coverage for 7x24 mission-critical support through the NOC and on-call rotations; ensure sustainable on-call practices, high-quality runbooks, and continuous improvement of tooling and processes.

• Be accountable as an information security architect for supporting the information security program within IT and business initiatives. • Provide Information Security subject matter expertise and security consulting to IT projects and initiatives using information security standards, best practices and approaches, with an emphasis on application security. • Develop Information Security requirements across the enterprise for data protection, network protection, and application protection and compliance with regulatory requirements for protection of information. • Conduct threat analysis for systems or applications including analysis of current and known security exposures, planning for remediation of exposures, staged and planned penetration testing, vulnerability assessment and analysis of results. • Conduct research on best practices, emerging technologies and threats as it relates to Information Security. • Act as subject matter expert on security related control testing, control remediation and incident response.

Manager I Quality Engineering Location US-CA-Brea ID 2026-6255 # of Openings 1 Job Family Technology Position Type Hybrid Position Summary: As a Manager I Quality Engineering, you will lead a team of TE engineers, planning, executing, and delivery of testing strategies for software projects. Your responsibilities will include mentoring test engineers, providing direction on test approaches, optimizing test processes, maximizing testing efficiency through automation and collaborating with product and development teams to ensure software quality. You will be instrumental in defining team goals, improving testing automation, and ensuring projects meet both quality and timeline requirements. This role involves a balance of primarily hands-on technical leadership as well as some team management, ensuring effective alignment of TE objectives with business and technical goals. Geo-Salary Information An in-person interview may be required during the hiring process State specific pay scales for this role are as follows: $101,167 to $204,439 (CA, NJ, NY, WA, HI, AK, MD, CT, RI, MA) $91,970 to $185.853 (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, ME) $82,773 to $167,278(UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, WV) The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location. Responsibilities Essential Job Functions: - Building and Manage Team - Build and manage highly motivated high performing TE team(s) by hiring strong technical talent, mentoring and motivating the staff to support multiple small functional areas, fostering a culture of continuous improvement, innovation and excellence. - TE Strategies and Policies - Lead a few small teams with quality assurance strategies, policies, and drive best practices to ensure software quality for small-medium sized projects. - Manage and Drive Quality Initiatives - Lead and Drive quality initiatives by providing project guidance, solutions, support to ensure timelines and quality standards are met for their team's initiatives. - Test Planning, Estimation, Execution and Automation Implementation - Provide hands on test planning, estimation and execution, and reporting to meet project quality standards and timelines for multiple small projects. - Cross-Functional Collaboration - Work closely with development, product management, and other teams to drive quality goals, including automation coverage, requirements and deadlines. Ensure strategic alignment with cross-functional stakeholders at high-level, drive alignment and meet deadlines for multiple small sized teams. - Metrics for Data-Driven Decisions - Assist in key performance indicators (KPIs), align with MTS KPI. Define and review metrics for the TE process, automation coverage and analyzing data to drive improvements for multiple small projects - Implement and Drive Automation Strategies - Advocate and drive the integration of test automation within the TE process to enhance efficiency, effectiveness and coverage for multiple - small projects. - Critical Thinking and Problem-Solving Skills - Strong ability to think analytically, critically and creatively to assess and remove blockers for systems in multiple small sized aspect of quality at both task and simple strategic level - Ensure Compliance and Standards - Ensure testing processes and good practice to comply with industry standards and regulatory requirements relevant to the organization within single functional team - Continuous Improvement - Drive continuous improvement initiatives within the TE process, motivating team members across teams to embrace best practices and adopt new technologies. Advocate for best practices in test automation, CI/CD. Leverage quantitative metrics to showcase the impact of these improvements on software quality and testing efficiency for medium sized teams. - Communicate with Stakeholders - Provide regular project updates and reports on TE progress, challenges, and results to their teams - Driving Best Practice and Quality Culture - Leading and driving a culture of quality throughout their teams, encouraging their teams to prioritize software quality and vision. Qualifications Education: Minimum: - Bachelor’s Degree in Computer Science, Computer Engineering, Information Systems or other related fields Or equivalent combination of education and experience. Experience: Minimum: - 3+ yrs leading or managing testing teams including ~50% IC work Preferred: - 7 or more years of experience with Java - 5 or more years of white box testing experience - 2 or more years of experience working as a software engineer Knowledge and Skills: Minimum: - Familiar with the following: - Build TE/SET team - Build a highly talented, productive, and effective team. - Leadership and Team Management - Strong leadership skills to manage, mentor career development, and motivate a TE team, fostering a collaborative, effective and productive environment. - Project Management - Proficiency in project management principles to lead TE/SET activities, timelines, and resource allocation. - Cross-Functional Collaboration - Driving strategic alignment, influencing cross-functional priorities, proactively addressing risks, and balancing technical depth with high-level clarity to support organizational goals. - Identify and Mitigate Risk Management - Skills in identifying, assessing, and mitigating risks associated with software quality and project delivery. - Training and Development - Ability to provide training and development opportunities for team members, enhancing their skills and knowledge. - Conflict Resolution - Strong conflict resolution skills to address and resolve issues within the team or with other stakeholders. - Adaptability and Flexibility - Ability to adapt to new tools, new approaches, new process, make decisions that balance short-term needs with long-term goals with limited information, cross-functional collaboration, strategic vision and crisis management. - Knowledgeable of the following: - Critical thinking and Problem-Solving Skills - Strong analytical skills to analytically, critically and creatively assess complex problems, identify root causes, and remove blockers at tasks and strategic level. - Metrics for Data-Driven Decisions - Ability to utilize data to define, monitor, and evaluate project performance. Capability to leverage data for assessing and analyzing individual performance. Skill in measuring team effectiveness and driving continuous improvement - Continuous Improvement - Commitment to fostering a culture of continuous improvement, encouraging the adoption of new tools and best practices. - Technical Proficiency - Understanding of relevant technologies, tools, and programming languages to guide technical discussions and decisions. - Experienced with the following: - Driving Best Practice and Quality Culture - In-depth knowledge of TE methodologies, processes, and best practices to ensure software quality throughout the lifecycle. - Test Planning and Strategy Development - Ability to create comprehensive test plans and strategies that align with project goals and quality standards. - Customer Focus - Strong focus on understanding customer needs and ensuring that quality initiatives align with delivering a positive user experience. - Proficient with the following: - Time Management - Excellent organizational skills to manage multiple testing projects, prioritize tasks, and meet deadlines. #LI-ZK1 Perks and Benefits We offer many great benefits, including: - Competitive compensation - Flexibility to work from anywhere in the United States for most positions - Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours) - Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus) - Medical, dental, vision, life, and pet insurance - 401 (k) retirement savings plan with company match - Engaging work environment - Promotional opportunities - Education assistance - Professional and personal development opportunities - Company recognition program - Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law. Pay Range USD $101,167.00 - USD $204,439.00 /Yr.