• Leads creation of in-depth test plans and conducts User Acceptance Testing to ensure that systems meet business requirements. • Communicates challenges directly to MTS. • Participates in the design of technology solutions based upon business needs. • Responsible for innovation in one or more key business functions. • Issues and interactions tend to be of medium to high complexity. • Serves as a point person for strategic planning. • Collaborates with management in one or more business units to align technology solutions with business strategies. • Leads key activities on projects within the Claims Organization. • Collects, analyzes, reviews, documents, prepares and communicates business needs within the Claims organization. • Responsible for gathering business needs and assisting in the design of solutions through direct interaction with business units and leaders. • Runs data queries and conducts data analysis to identify and solve business problems. • Delivers presentations and provides project updates to Sr. Leadership, Claims employees, and partners within the organization. • Creates training materials including job aids, process flow, etc. • Provides training when necessary to all levels of the organization. • Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.

AHCCCS Arizona Health Care Cost Containment System Accountability, Community, Innovation, Leadership, Passion, Quality, Respect, Courage, Teamwork The Arizona Health Care Cost Containment System (AHCCCS), Arizona’s Medicaid agency, is driven by its mission to deliver comprehensive, cost-effective health care to Arizonans in need. AHCCCS is a nationally acclaimed model among Medicaid programs and a recipient of multiple awards for excellence in workplace effectiveness and flexibility. AHCCCS employees are passionate about their work, committed to high performance, and dedicated to serving the citizens of Arizona. Among government agencies, AHCCCS is recognized for high employee engagement and satisfaction, supportive leadership, and flexible work environments, including remote work opportunities. With career paths for seasoned professionals in a variety of fields, entry-level positions, and internship opportunities, AHCCCS offers meaningful career opportunities in a competitive industry. Come join our dynamic and dedicated team. Business Analysis Supervisor - Software Engineer Information Services Division (ISD) Job Location: Address: 150 N. 18th Ave. Phoenix, AZ 85007 Posting Details: Must Reside in Arizona. Salary: $77,958 - $81,555 Grade: 26 FLSA Status: Exempt This position may offer the ability to work remotely, within Arizona, based upon the agency’s business needs and continual meeting of expected performance measures. Closing Date: Job Summary: Reporting to the Business Analysis Manager, this position is responsible for leading a team of Business Analysts and ensuring that all analysis activities align with the agency’s priorities, goals, and strategic plans. The role includes managing and distributing workload, overseeing resource planning, and enforcing standards and methodologies for BA deliverables. You will provide coaching and mentoring to support the team’s growth and effectiveness and work closely with the Project Management team to ensure successful project execution. Additional duties may be assigned as needed. Major duties and responsibilities include but are not limited to: • Manage and direct Business Analysts team, provide performance appraisals, and conduct one on ones on a regular basis. • Develop and mentor staff assigned to the department including establishing training plans, career path support and performance feedback. • Ensure that all work in the department is performed according to policy and procedures. • Prepare management and status reports. • Attending various meetings, classes, focus work-groups, seminars, webinars and project demonstrations. • Participate in the hiring process for the department. • Establish Information Services Division Policy and Procedures and provide process improvement oversight. • Develop best practices, standards and procedural templates for the BA team. Ensure practices and procedures are followed. Knowledge, Skills & Abilities (KSAs): Knowledge: • Strategic planning in order to develop goals/objectives for the department • Management principles in order to mentor and lead staff toward the successful completion of assignments • Best Practices for Business Analysts in order to ensure efficient process flow and maintain standards and methodologies for BA deliverables • Federal regulations in order to maximize the federal match on state spending • Principles of AMS in order to apply continuous process improvement to department policies, processes and procedures • Project management in order to effectively manage projects and resources • Current methodologies in order to guide team to most efficient path to success Skills: • Strong verbal and written communication and facilitation • Requirements analysis and documentation • Leadership and people management • Understanding of systems development life-cycle (Waterfall, Agile, or hybrid) • Problem-solving and critical thinking • Ability to translate business issues into actionable solutions • Self-motivated, goal oriented, well organized, and performs effectively under pressure • Contribute to project planning, scoping, and timelines Abilities: • Establish and maintain effective policies and procedures regarding the operation of the department • Plan based on the goals and objectives of the department • Manage the department effectively. • Identify inefficiencies in workflows or systems • Analyze and resolve a wide variety of problems • Ability to work in a fast paced, quickly changing environment, and culturally diverse setting • Apply the principles of AMS and SDLC to make improvements in the department • Ability to partner with leaders to understand strategic direction and priorities • Ability to partner with peers to successfully meet the strategic directions and priorities • Experience clearly explaining complex methodologies and present findings and recommendations to both technical and nontechnical audiences Qualifications: Minimum: • Bachelor’s degree in Computer Science, Management Information Systems or Healthcare plus 3 or more years of management experience (or equivalent experience). Preferred: • A combination of formal training and a basic aptitude for the discipline, i.e., principles of communication and problem solving. 5 years of work experience in a Business Analysts Lead or Supervisor position. Knowledge of Medicaid/Medicare systems. Pre-Employment Requirements: • Successfully pass fingerprint background check, prior employment verifications and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. • Travel may be required for State business. Employees who drive on state business must complete any required driver training (see Arizona Administrative Code R2-10-207.12.) If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: Among the many benefits of a career with the State of Arizona, there are: • 10 paid holidays per year • Paid Vacation and Sick time off (13 and 12 days per year respectively) - start earning it your 1st day (prorated for part-time employees) • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. Learn more about the Paid Parental Leave pilot program here. • Other Leaves - Bereavement, civic duty, and military. • A top-ranked retirement program with lifetime pension benefits • A robust and affordable insurance plan, including medical, dental, life, and disability insurance • Participation eligibility in the Public Service Loan Forgiveness Program (must meet qualifications) • RideShare and Public Transit Subsidy • A variety of learning and career development opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Lifetime Pension Benefit Program • Administered through the Arizona State Retirement System (ASRS) • Defined benefit plan that provides for life-long income upon retirement. • Required participation for Long-Term Disability (LTD) and ASRS Retirement plan. • Pre-taxed payroll contributions begin after a 27-week waiting period (prior contributions may waive the waiting period). Deferred Retirement Compensation Program • Voluntary participation. • Program administered through Nationwide. • Tax-deferred retirement investments through payroll deductions. Contact Us: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing careers@azahcccs.gov. Requests should be made as early as possible to allow time to arrange the accommodation. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.

Description Please note: This role is contingent upon a contract award. While it is not an immediate opening, we are actively conducting interviews and extending offers in anticipation of the award. The Work Our Digital Modernization Division is an information technology and management consulting department that offers integrated, strategic solutions to its public and private-sector clients. ICF has the expertise, agility, and commitment to design, build, and operate high-performance IT engines to support all aspects of our client’s business. We are seeking a detail‑oriented and technically adept Salesforce O&M (Operations & Maintenance) Business Analyst to support the ongoing stability, usability, and optimization of our Salesforce platform. This role focuses on analyzing business needs, managing operational support, improving existing functionality, and ensuring the Salesforce ecosystem continues to meet evolving business requirements. Job Location: Fully remote, within the U.S. Periodic client meetings onsite in Washington, DC required. *If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.  What You Will Do: - Serve as the primary liaison for Salesforce production support, enhancements, and issue resolution - Conduct root‑cause analysis for defects, system errors, or unexpected behavior - Maintain system documentation, business process flows, and functional requirements - Partner with technical teams to ensure platform reliability and continuous improvement - Track and manage incident queues, enhancement requests, and backlog items - Engage business stakeholders to understand current-state processes, pain points, and future needs - Facilitate workshops, interviews, and requirement sessions - Translate business requirements into clear, detailed user stories and acceptance criteria - Partner with Salesforce developers, architects, and admins to deliver scalable solutions - Monitor impacts of platform releases and ensure readiness for new functionality - Build strong relationships with product owners, business leaders, and cross-functional teams What You Will Bring With You: - U.S. Citizenship required due to federal contract requirements - Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S. - Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years. - Ability to obtain and maintain a Public Trust clearance - BS/BA in related field (Business Administration/Management, Computer Science, or Software Engineering preferred) - At least 3 years of experience supporting Salesforce projects - At least one active Salesforce certification (certified administrator or higher) What We Would Like You To Bring With You: - Demonstrated experience identifying risks that threaten operation success and recommending workarounds - Demonstrated experience keeping application running smoothly by testing and adjusting as needed, then documenting fixes - Demonstrated experience in analyzing business and technical questions and identifying paths to resolution - Demonstrated experience engaging with business stakeholders to gather/analyze issues or requirements and map them to solutions that leverage Salesforce functionality - Demonstrated experience performing troubleshooting, triage, and working with developers to resolve user issues. Ability to communicate with non-technical users to resolve issues. - Demonstrated experience designing advanced Salesforce reports, dashboards, list views and business process automation (using out-of-box capabilities) - Demonstrated experience performing automated testing, regression testing, system testing and developing/maintaining test scripts - Demonstrated experience with browser accessibility testing Professional Skills: - Highly effective analytical, problem-solving, and decision-making capabilities. - Excellent communication and interpersonal skills to interface effectively at all levels of the business. - Organized, detailed oriented and able to prioritize and multi-task. #salesforce #LI-CC1 #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $98,614.00 - $167,644.00 Nationwide Remote Office (US99)

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values - Belonging: We cultivate a space where everyone can show up as their authentic self. - Empathy: We seek out diverse perspectives and listen to learn without judgment. - Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. - One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Summary The Quality & Performance Coordinator supports the execution of quality assurance, audit, and performance improvement across Revenue Cycle Management Operations. Reporting to the Quality & Performance Improvement Manager, this role conducts routine audits, analyzes performance trends, identifies process gaps, and partners with operational teams to improve accuracy, compliance and efficiency across key functions such as Benefit Verification, Cash Posting, Denials and Accounts Receivable Management. This role plays a critical part in ensuring adherence to payer requirements, internal policies, and operational standards while promoting a culture of continuous improvement and accountability. Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization's values. This position is a remote role with the ability to sit within any US locality. Compensation: $23.00- $28.00 Hourly with potential bonus Key Responsibilities: Quality Assurance & Auditing - Conduct structured QA audits across RCM functions including benefit verification, charge capture, payment posting, denial handling, and AR follow-up - Evaluate work for accuracy, completeness, compliance, and adherence to standard operating procedures - Document audit findings, error types, and trends using standardized scoring tools - Identify recurring issues, process breakdowns, and training gaps - Escalate high-risk findings or systemic issues to leadership Performance Monitoring & Analysis - Track individual and team performance metrics such as productivity, accuracy, denial trends, and rework rates - Analyze audit data to identify patterns, outliers, and improvement opportunities - Support development of scorecards and performance dashboards - Provide actionable insights to operational leaders to improve first-pass resolution and reduce rework Root Cause Analysis & Improvement Support - Participate in root cause analysis for quality failures, claim errors, and payer denials - Recommend corrective actions, process changes, or training interventions - Monitor effectiveness of improvement initiatives and report outcomes - Assist in developing and updating quality standards and audit methodologies Training & Coaching Support - Provide feedback to supervisors and training teams regarding performance gaps - Support targeted retraining efforts based on audit findings - Serve as a subject matter resource on quality standards and best practices - Reinforce consistent application of policies and procedures   Data Reporting & Documentation - Maintain accurate records of audits, findings, and corrective actions - Prepare regular reports summarizing quality trends and performance insights - Ensure audit data is captured in centralized systems for leadership review - Assist in preparing materials for operational reviews and performance meetings   Compliance & Risk Management - Ensure adherence to payer rules, billing regulations, and internal policies - Identify potential compliance risks and escalate appropriately - Support internal and external audit readiness activities - Promote standardized processes across RCM operations Qualifications: Experience - 2–4 years of experience in healthcare Revenue Cycle Management - Experience in one or more RCM areas such as AR, billing, denials, payment posting, or eligibility/benefits - Prior quality assurance, auditing, or training experience preferred - Behavioral Health RCM experience a plus Knowledge & Skills - Strong understanding of payer rules, claims processes, and denial management - Analytical mindset with ability to interpret performance data - High attention to detail and accuracy - Strong written and verbal communication skills - Ability to provide constructive feedback in a professional manner - Proficiency with RCM systems and reporting tools (e.g., AdvancedMD, AthenaHealth, Waystar, etc.) - Excel skills preferred Key Competencies - Critical thinking and problem solving - Objectivity and sound judgment - Organization and time management - Collaboration and teamwork - Continuous improvement mindset - Ability to manage confidential information LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at ADA@lifestance.com. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.