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Angi

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Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

102 open rolesLatest: May 21, 2026, 12:00 AM UTC
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102 Jobs

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Senior Director, Accounting

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Role Description Angi is seeking a Senior Director, Accounting to join our Finance & Accounting team. Reporting to the Chief Accounting Officer, this role stewards our operational accounting functions — including General Ledger and Close Management, Payroll, and Accounts Payable. The ideal candidate is a hands-on accounting leader who takes pride in running clean, accurate, and well-controlled processes at scale in a publicly traded company. What you’ll do: - General Ledger Management - Steward the accuracy and integrity of the general ledger across all operational accounting areas (excluding Revenue and AR). - Lead the monthly, quarterly, and annual financial close process, maintaining accuracy while driving efficiencies. - Oversee journal entry review, account reconciliation, and variance analysis; establish and enforce consistent standards across the team. - Partner with FP&A, Tax, Revenue Accounting, and the international accounting team to support accurate consolidation and reporting. - Support software capitalization policy governance in partnership with Finance leadership. - Close Management - Serve as the operational steward of the end-to-end financial close, coordinating across all accounting functions to ensure timely and complete period-end close. - Develop and maintain a detailed close calendar; track milestones, surface risks proactively, and drive accountability across the team. - Identify and implement process improvements through automation, standardization, and cross-functional collaboration. - Report close status and key metrics to the CAO on a regular cadence. - Balance Sheet Reconciliation - Oversee the comprehensive balance sheet reconciliation program, ensuring all accounts are reconciled timely, accurately, and in accordance with company policy. - Monitor and drive resolution of aged or unresolved reconciling items; escalate as appropriate. - Serve as a primary point of contact for external auditors on various types of inquiries. - Payroll Accounting - Provide accounting oversight for all payroll-related activity, including accruals, benefits, equity compensation, and payroll tax liabilities. - Partner with HR and Payroll Operations to ensure accurate recording and reconciliation of all compensation-related costs. - Manage payroll-related balance sheet accounts and support internal and external audits. - Cash Reconciliation - Oversee the end-to-end cash reconciliation process across all bank accounts and payment platforms. - Ensure timely identification and resolution of reconciling items in collaboration with Treasury. - Maintain strong controls around cash accounting and reporting. - Accounts Payable - Lead the AP function, ensuring accurate and timely processing of vendor invoices and employee expense reports. - Manage 1099 and other regulatory compliance requirements. - Enforce payment controls and segregation of duties; drive AP automation and process efficiency initiatives. - Oversee the accounting for all procurement activities, including Angi’s purchase order process and corporate card program. - Partner with Procurement and Legal to ensure proper accounting treatment for contracts, spend commitments, and vendor arrangements. - Leadership & Team Development - Manage, mentor, and develop a high-performing team of accounting leaders and staff across all functional areas. - Contribute to the broader accounting strategy and represent the function in cross-functional leadership forums. - Serve as a primary liaison to external auditors for all operational accounting areas during quarterly reviews and annual audits. - Support ERP upgrades, system implementations, and finance transformation initiatives. - Own SOX compliance, internal control documentation, and remediation efforts across all areas of responsibility. Qualifications - 12+ years of progressive accounting experience, with at least 4 years in a senior leadership role managing teams across multiple accounting functions. - CPA certification, with a Big 4 or large regional public accounting background. - Deep technical knowledge of US GAAP, with hands-on experience across GL, close management, payroll accounting, cash, and accounts payable. - Prior experience in a publicly traded company with SOX compliance responsibilities. - A strong track record of driving operational efficiency, close accuracy, and process consistency at scale. - Strong leadership and people development skills, with the ability to build a high-accountability team culture that embraces the use of AI. - Excellent communication and cross-functional collaboration skills. - Proficiency in ERP platforms (NetSuite experience is preferred). Nice to have: - Experience in technology, marketplace, or home services industries. - Exposure to multi-entity or multi-currency accounting environments. Compensation & Benefits - The base salary band for this position ranges from $175,000-$240,000, commensurate with experience and performance. - This position will be eligible for a competitive year-end performance bonus & equity package. - Full medical, dental, vision package to fit your needs. - Flexible vacation policy; work hard and take time when you need it. - Pet discount plans & retirement plan with company match (401K). - The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world. Company Description - Founded in 1995 as Angie’s List and rebranded in 2021. - Global company with 9 brands in 8 countries and employees worldwide. - Homeowners have turned to us for 300 million home projects and counting.

EST (UTC-5) + 1 moreAll locations: EST (UTC-5) | CST (UTC-6)
$175K - $240K / year
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Temporary Senior Manager, Finance

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Program Manager6 days ago

Role Description This is a role for someone who wants to be at the center of how a public company's finance organization understands itself. The Temporary Senior Manager, Finance drives the day-to-day execution and integrity of the consolidated financial picture of the business, the single source of truth that connects what actually happened to what leadership is deciding next. You will sit at the intersection of close, forecast, systems, and reporting, and your work will be the foundation on which the enterprise financial narrative is built. You will report to the Director of Finance and serve as the execution core of the pillar, the person who ensures the function runs with rigor, consistency, and continuity. While the Director owns the function and sets direction, you are responsible for ensuring its day-to-day execution operates at a high standard. The role carries real ownership and meaningful exposure. The consolidated view touches every part of the business, and the person who drives its day-to-day integrity sees everything. This is not a role where the infrastructure is fully built and the process is settled. Some of what you will be doing is delivering against existing requirements; some of it is improving how the function operates. The right person will be energized by both. The work is demanding. The pace of close, the need for precision, and the expectation of independent judgment require someone who can operate with both discipline and speed. While this is a remote position, we are a global company and are looking for applicants to work in eastern time zones to align with our team's working hours. The weekly pay rate for this role ranges between $2,800.00 - $3,600.00, commensurate with experience and performance. Qualifications - 7+ years of experience in a central finance role. - Direct hands-on ownership of consolidations, close processes, or multi-segment financial reporting. - Experience in environments where close, reporting, and planning intersect. - Proficient in financial planning and consolidation systems. - PBCS or Essbase experience is required; comfort evaluating alternatives is a plus. - Advanced financial modeler who builds with structure and maintains with discipline. - Bachelor's degree in Finance, Accounting, or a related field is required; MBA preferred but not required. Requirements - Communicate with precision; complex financial movements become clear, concise narratives. - Operate autonomously; identify issues, escalate with a point of view, and drive resolution. - Connector and coordinator; manage workflow and keep a team in sync. Benefits - Opportunity to shape a critical function in a public company. - Work in a diverse environment that values different perspectives.

EST (UTC-5)
$2.8K - $3.6K / week
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Strategic Account Manager

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Account Manager7 days ago

Role Description Angi is seeking a Strategic Account Manager to grow and retain revenue across a portfolio of enterprise service professional partners — ranging from mid-size business to national private equity backed accounts. This role serves as the primary advisor and point of contact for partners, helping them maximize success on the Angi platform through data-driven insights, strategic planning, and consultative guidance. The ideal candidate combines strong analytical thinking with excellent relationship management skills. They are comfortable operating in ambiguity, influencing both partners and internal stakeholders, and identifying opportunities to improve partner outcomes and Angi's business performance. Key Responsibilities - Manage a portfolio of Strategic Service Professional partners, serving as their primary point of contact. - Deliver revenue growth goals through a blend of retention and upselling activities. - Build trusted relationships with partner leadership, providing consultative guidance that improves their outcomes and long-term partnership with Angi. - Complete regular discovery with your partners, understanding their challenges and keeping a pulse on their business evolution. - Lead regular business reviews presenting performance insights, strategic recommendations, and progress against key initiatives. - Collaborate with network partners on marketing strategies to help their members successfully grow on the Angi platform. - Serve as the primary escalation point for partner issues, de-escalating the conversation, driving cross-functional resolution, and ensuring timely, transparent communication back to the partner. - Make account adjustments as needed to expand locations, edit partner tasks, align on forecast pacing. - Analyze partner performance metrics — including appointment set rates, cost of marketing, and close rates — to identify trends, growth opportunities, and areas for improvement. - Translate complex data into clear insights and actionable recommendations for partners and internal teams. - Review performance reports to determine whether strategies are working and recommend changes to account parameters such as spend targets, coverage areas, and communication preferences. - Forecast and track key account metrics including close rates, sales funnel performance, and seasonal trends. - Think strategically to identify growth opportunities uniquely tailored to each partner, proactively offering solutions that maximize Angi products and services. - Develop client relationships by identifying new growth opportunities and understanding what is essential to each partner's bottom line. - Support the execution of growth strategies, pilot programs, and new initiatives while proactively mitigating retention risk. - Negotiate contracts and agreements to maximize value for both partners and Angi. Qualifications - 5+ years of experience in account management, customer success, strategic partnerships, or a similar role with book-of-business ownership tied to a revenue objective. - Experience maintaining a significant book of business ($5M+ annually). - Experience working with accounts that have a minimum spend of $100K. - Demonstrated ability to own outcomes — not just tasks — seeing issues through to resolution with limited oversight. - Business development mentality with a proven track record in revenue-generating roles. - Highly analytical with the ability to translate data into actionable insights; experience with BI tools (e.g., Looker, Tableau) and CRM software (e.g., Salesforce, HubSpot) preferred. - Strong verbal and written communication skills, including comfort with executive-level presentations. - Proven ability to manage multiple strategic relationships simultaneously with sharp attention to detail. - Comfortability operating in ambiguous environments and shaping solutions independently. - Positive, consultative approach when working with both clients and internal stakeholders. - Experience or strong interest in the home services, marketplace, SaaS, or platform-based business space. - Bachelor's degree or equivalent experience. - Some travel may be required (~5%). Benefits - $96,000 - $120,000. - $96,000 base salary + performance-based commission paid quarterly. - Company equity program. - Full medical, dental, vision package to fit your needs. - Flexible vacation policy; work hard and take time when you need it. - Pet discount plans & retirement plan with company match (401K). - Technical equipment (i.e. laptop) provided. Company Description For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. - Founded in 1995 as Angie’s List and rebranded in 2021. - Global company with 9 brands in 8 countries and employees worldwide. - Homeowners have turned to us for 300 million home projects and counting.

United States
$96K - $120K / year
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Inside Sales Manager

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Inside Sales11 days ago

Role Description As an Inside Sales Manager, you will be responsible for people management of 10+ sales representatives and ensuring profitability for the Angi sales team. - Managing and providing leadership to an inside sales team focusing on individual sales and productivity. - Meeting and being accountable for established weekly, monthly, and quarterly goals. - Monitoring proper headcount to meet forecasted goals; Master recruiting, interviewing, and hiring process. - Managing sales activities through CRM and resolving daily sales issues related to processing contracts. - Monitoring calls and providing written and verbal coaching and mentoring on a daily/weekly basis. - Identifying and managing strengths and opportunity areas for sales representatives. - Planning and executing daily huddles and weekly team meetings, including facilitating team contests. - Collecting data, analyzing information, and providing feedback to sales representatives to increase performance, skills, and overall productivity. - Effectively communicating and modeling sales tactics, strategies, and closing skills. - Monitoring employee timesheets and ensuring daily completion, including tracking and approving time-off requests. - Handling multiple tasks in a fast-paced environment. - Communicating professionally with all levels of management on a regular basis. - Complying with all company policies, procedures, and practices while leading with a high level of integrity and holding the team accountable. Qualifications - 2+ years of experience in a sales leadership role, including as a sales manager or sales trainer. - 2+ years of people management experience. - Experience with managing remotely, preferred. - A proven track record of consistent success as an individual contributor in a sales role. - Bachelor's degree preferred. - Proficiency with Google Suite. - Proficiency with CRMs. - Ability to handle confidential information. - Effective prioritization and time management skills. - Ability to work in a fast-paced, deadline-driven environment. - Strong initiative to strive for continuous accuracy, quality, and timeliness of information. - Ability to build and maintain effective relationships through strong interpersonal skills. - Ability to stand and sit for periods of time and to move intermittently throughout the workday. - Ability to interact with others, both in person and through phone, e-mail, and written correspondence. - Ability to perform focused work with close attention to detail. Requirements - Compensation: $75,000 to $165,000. - $75,000 salary + performance-based commission paid in 4-week measurement periods. - On-target earning $165,000, however commission is uncapped. - Generous PTO including sick, personal, vacation, and volunteer time. - Employer paid medical coverage with a company contribution to an HSA fund. - Dental & vision coverage, pet discount plans & retirement plan with company match (401K). - Technical equipment provided. Where you’ll work - This is a remote position and we are seeking candidates who permanently reside in specific states. - Angi currently has offices in Denver, CO; Indianapolis, IN; and New York City, NY. - You will need access to an individual hardline high-speed internet connection in your workspace. - This job cannot be performed from a mobile hotspot. - We have a 'camera on' culture for virtual meetings. Company Description For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well. - Founded in 1995 as Angie’s List and rebranded in 2021. - Global company with 9 brands in 8 countries and employees worldwide. - Homeowners have turned to us for 300 million home projects and counting.

United States
$75K - $165K / year
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Principal Product Manager, Product Platform

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Role Description The Principal Product Manager for Front End Frameworks will own the vision, strategy, and roadmap for the foundational web architecture that powers Angi’s global digital presence. This role is central to accelerating human and agentic development velocity, ensuring high-scale performance, and maintaining superior quality across our web ecosystem. As a Principal leader, you will be responsible for transitioning our diverse product experiences into a unified global front end framework and architecting that framework to fit into our agentic software development lifecycle (SDLC). The ideal candidate is a visionary technical PM with deep expertise in modern web frameworks, a passion for developer experience, and a proven ability to enable partner teams. You will play a dual role: empowering engineers to build faster and smarter, while providing marketing teams the tools to instantly spin up SEO and LLM-optimized front ends for niche categories and pros. What you’ll do - Product Strategy & Vision - Define and champion the product vision for a unified global front-end platform, leading the strategic migration of partner teams. - Architect front-end frameworks specifically designed for the agentic software development lifecycle, enabling AI agents to generate and maintain high-quality code with minimal friction. - Develop a self-service framework that allows marketing stakeholders to launch high-performance, niche-specific, and SEO-optimized front ends for various trades and categories. - Continuously audit and optimize the SDLC to remove bottlenecks, providing developers with out-of-the-box components and tooling that reduce time-to-market. - Execution & Leadership - Establish deep, collaborative partnerships with engineering leaders and product managers across Angi to ensure framework adoption and alignment. - Manage a complex platform backlog, writing detailed technical requirements and PRDs that balance immediate partner needs with long-term architectural health. - Act as the primary interface between highly technical platform teams and business stakeholders, translating technical infrastructure value into clear business outcomes. - Define and monitor key performance indicators (KPIs) including build times, Core Web Vitals, platform adoption rates, and agentic code accuracy. - Data & Analytical Expertise - Leverage web performance data and engagement metrics to identify architectural bottlenecks and quantify the impact of framework improvements on user experience. - Drive a culture of data-informed decision-making by enabling seamless experimentation capabilities within the framework layer. - Utilize data to justify technical investments, assessing the ROI of platform migrations and architectural shifts. Qualifications - 8+ years of experience in Product Management, with at least 4 years focused on front-end frameworks, platforms, or developer-facing products. - Proven track record of managing high-scale web platforms and driving large-scale technical migrations. - Deep understanding of the modern web stack and the nuances of SEO and LLM-optimized architecture. - Demonstrated ability to use data (SQL, Google Search Console, Web Vitals) to drive product strategy and technical execution. Requirements - Experience building for both end users and internal users. - Experience in a high-growth B2C marketplace or SEO/LLM-driven environment. - Exceptional leadership skills with a history of influencing cross-functional teams without direct authority. Benefits - The salary band for this position ranges from $165,000 - $250,000 commensurate with experience and performance. - This position will be eligible for a competitive year-end performance bonus & equity package. - Full medical, dental, vision package to fit your needs. - Flexible vacation policy; work hard and take time when you need it. - Pet discount plans & retirement plan with company match (401K). - The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

United States
$165K - $250K / year
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AI Enablement Intern

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Role Description We're building a team of AI-native thinkers who can help every function at Angi work smarter, move faster, and unlock capabilities we haven't even imagined yet. As an AI Adoption Intern, you won't be building models or writing production code. You'll be something harder to find: the person who makes AI actually stick across an organization. You'll identify where AI can drive the most impact, assist employees in actually building workflows, build the training and tools that help teams adopt those workflows, and measure what's working. You'll partner with employees across the entire business to turn AI from a buzzword into a daily habit. This is an internship with real-world impact. You’ll be mentored by experienced practitioners and leave with tangible work you’re proud of. If you’re the kind of person who has already figured out how to use AI to do things others think aren’t possible yet, we want to talk. What You'll Do - Discovery & Use Case Development - Embed directly with business teams — understand where time is being lost, where AI could create the most leverage, where teams are stuck in implementation, and build solutions. - Build detailed workflow maps from those conversations — documenting the steps, tools, inputs, and friction points that define how work actually gets done today. - Get hands-on with agent deployment — working alongside Angi’s AI team to configure, test, and refine AI agents that automate real workflows, then staying close to the teams using them to troubleshoot and iterate. - Assist in maintaining a prioritized backlog of AI initiatives, organized by business impact and implementation effort, so the team always knows what to tackle next. - Enablement & Training - Help design and support delivery of AI training programs, workshops, and “office hours” that move employees from curiosity to confident daily use. - Contribute to building onboarding materials that establish AI fluency as a baseline expectation for every new hire. - Assist in creating playbooks, prompt guides, and workflow templates tailored to specific roles and departments. - Support pilots by capturing user feedback, results, and lessons learned. - Measurement & Reporting - Help track adoption metrics including tool usage rates, training completion, user engagement, and productivity indicators. - Help synthesize findings into clear summaries and contribute to reports and recommendations. - Identify adoption patterns, champion behaviors, and friction points and share observations with the broader team. - Culture & Advocacy - Help make AI approachable, exciting, and relevant to every team by supporting internal communication and advocacy efforts. - Help build connections with AI champions across departments to support adoption efforts. - Stay current on developments in generative AI, LLMs, and enterprise tooling — and translate what matters into practical guidance for non-technical colleagues. - Reinforce responsible AI use, data privacy standards, and ethical guidelines in everything you do. Qualifications - Currently pursuing a Bachelor’s (as a rising junior/senior) or Master’s degree. - Demonstrated, hands-on fluency with AI tools — you actively use tools like ChatGPT, Claude, Copilot, or similar in your daily life and work and can show what you've done with them. - Excellent written and verbal communication skills; able to explain complex ideas clearly to non-technical audiences. - Analytical mindset — comfortable working with data, building simple dashboards, and drawing actionable conclusions. - Self-starter who takes initiative; comfortable navigating ambiguity and learning quickly on the job. - Curious and collaborative; eager to document what you learn and share insights with the team. Compensation & Benefits - This position will require candidates to work up to 40 hours per week. - The hourly rate for this role ranges between $23-$28/hour. Company Description - Founded in 1995 as Angie’s List and rebranded in 2021. - Global company with 9 brands in 8 countries and employees worldwide. - Homeowners have turned to us for 300 million home projects and counting.

United States
$23 - $28 / hour
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Brand Operations Manager – Event Production Focus

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Events28 days ago

• Create and enforce industry-standard processes to lead event production in a streamlined and efficient manner • Large trade shows with custom booths - attended by over 100k pros and corporate partners with the goal of driving sales and building brand awareness • Small partner events and conventions with the goals of retaining current partners and driving new sales • Mid-sized conventions with the goal of network penetration while building positive brand awareness and consideration • Build a transparent B2B event production budget in collaboration with the Sales team. Own day-to-day budget management across 40+ events throughout the year • Maintain strong vendor relationships while bringing new contacts, ideas, etc to further ladder B2B events into overarching brand work • Manage sourcing pros from the Angi network to support marketing shoots and efforts across all channels while building processes to simplify and streamline this workflow • Lead and document the end to end lifecycle of our annual award from Angi to pros called the Super Service Award. This annual project works across multiple departments and is a key driver of brand love from pros for over 25 years. • Ad hoc brand production work including management of social campaigns, TV campaign production support, paid social production, etc. • Excited to tackle the work with a collaborative team everyday. :)

New York
$95K - $120K / year
Job Closed
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Director, Procurement

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Procurement32 days ago

• Manage a procurement calendar to ensure proactivity, visibility, and leverage in negotiations • Lead vendor communication and contract negotiations, partnering with leaders across the business to understand stakeholder requirements and secure competitive quotes to reach optimal contract terms • Deliver data-driven spend analysis and insights to senior leadership; proactively identify cost savings opportunities • Partner with Finance and IT Asset Management to integrate procurement with forecasting and cost management • Steward procurement strategy and processes across the organization

Massachusetts
$70 - $95 / hour
Job Closed
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Temporary Director – Procurement

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Procurement32 days ago

• Manage a procurement calendar to ensure proactivity, visibility, and leverage in negotiations • Lead vendor communication and contract negotiations, partnering with leaders across the business to understand stakeholder requirements and secure competitive quotes to reach optimal contract terms • Deliver data-driven spend analysis and insights to senior leadership; proactively identify cost savings opportunities • Partner with Finance and IT Asset Management to integrate procurement with forecasting and cost management • Steward procurement strategy and processes across the organization

Pennsylvania
$70 - $95 / hour
Job Closed
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Pro Support Frontline Representative

Angi

Angi is a tech company offering a digital marketplace to connect millions of homeowners across the United States with verified home improvement professionals and services. As an em

Title: Pro Support Frontline Representative Location: Denver, CO - Remote Job Description: At Angi®, we’ve had one simple mission for 30 years: get jobs done well. We make it happen by connecting homeowners with reliable pros who have the skills they need — and connecting pros with homeowners who have the jobs they want. Angi at a glance: - Homeowners have turned to Angi for more than 300 million projects - 1,000+ home service tasks covered - 2,800 employees worldwide Why join Angi: Angi® is defining the future of the home services industry, creating an environment where homeowners, pros, and employees benefit from more jobs done well. For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we’re an amazing place to call home. We can’t wait to welcome you. Angi is seeking a Pro Support Representative to join our frontline team. In this role, you aren't just answering questions; you are managing the health of a Pros' business. We are seeking a "Strong Operator", someone who take extreme ownership of their metrics, thrives in a high-volume environment, and is committed to delivering world-class support that ensures our Pros are set up for the long-term success. About the team Our Pro Support department is the heartbeat of Angi's professional community. We don't just resolve ticket, we serve as strategic partners to the small business owners and service professionals who power our platform. Our team is a fast-paced, collaborative group of problem-solvers dedicated to ensuring every Pro has the tools and insight they need to grow their business. We pride ourselves on a culture of continuous learning, where feedback is a gift and every team member is empowered to act as an advocate for our users. What You'll Do As a Pro Support Representative, your primary goal is to manage the health and success of our Pros' businesses through expert consultation and technical support. You will act as a "Strong Operator," taking full ownership of the Pro journey, from troubleshooting app issues to conducting deep-dive commercial consultations on ROI and lead spend. By mastering our product suite and maintaining high personal accountability for performance metrics, you will turn complex challenges into seamless experiences that drive long-term retention and Pro satisfaction. - Provide real-time support for web and app experiences, guiding Pros through digital walkthrough to manage their profiles effectively from the field. - Conduct high-level discussions regarding Pay-per-Lead and Subscription products, explaining ROI and product value to align with the Pro's business goals. - Maintain up-to-date knowledge of Angi products, policy changes, and trade-specific challenges to provide accurate, high-impact solutions. - Own individual KPIs including Productivity, Quality Assurance, and Resolution rates to improve both the Pro experience and the company's bottom line. - Triage unresolved issues to cross-functional teams (Product, Billing, Sales) while effectively communicating the "voice of the Pro" to internal stakeholders. - Actively participate in coaching and calibration sessions converting constructive feedback into immediate, measurable skill-building. In this role, you will need: - 1-2+ years experience in a high-volume inbound customer support or account management role, ideally within the Tech or SaaS space. - The ability to navigate multiple tools simultaneously (such as Salesforce, Maestro, and Looker) while troubleshooting mobile apps across iOS and Android. - Exceptional verbal and written communication skills, with the poise to handle escalated or high-pressure calls professionally. - The ability to understand small business pressures and explain complex policies with clarity, respect, and a "partner" mindset. - A self-starter mentality with the discipline to stay focused in a fast-paced environment and the initiative to seek out answers independently. - A growth mindset and the flexibility to thrive in an environment where products, procedures, and priorities evolve rapidly. - Preferred availability to work a dedicated shift of 10:00am - 6:30pm ET or 10:30am - 7pm ET to ensure consistent coverage for our Pro community. Compensation & Benefits: - Average annual earning of $40,000 - $45,000 - 5% Annual Bonus - Company Equity - Full medical, dental, vision package to fit your needs - Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday - Pet discount plans & retirement plan with company match (401K) - Technical equipment (i.e. laptop) provided We value diversity We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences. Angi Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Our hiring process may utilize artificial intelligence (AI) tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making. This job post is not scheduled to close in the foreseeable future. Interested candidates should apply as soon as they are interested and prepared, interviews will be conducted on a rolling basis as applications are received. #LI-Remote #LI-Hybrid

Colorado
$40K - $45K / year

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