Job DetailsJob Location: Remote - Baltimore, MD 00000Position Type: Part TimeEducation Level: High School / GEDSalary Range: $22.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: VariableJob Category: Counselors and Therapists988 Text and Chat Counselor 📍 Baltimore, Maryland 💰 $22.00-$24.00 Hourly 🕒 Part – Time | Shifts: 2:00AM-10:AM and 6:00PM-2:00AM| Every other weekend Being the Leader Communities Need in Moments of Crisis. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We’re seeking a 988 Text and Chat Crisis Counselor to join Baltimore Crisis Response, Inc. (BCRI) as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat. You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism. What You’ll Do Respond promptly to incoming text and chat messages through the 988 Lifeline platform Engage with users using active listening, empathy, and evidence-based crisis intervention techniques. Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed. Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times. Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources. Document all interactions accurately and promptly in electronic records per agency and legal requirements. Participate in regular supervision, debriefings, and training sessions. Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards. QualificationsQualifications High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). Experience Strong typing, written communication, and crisis de-escalation skills. Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis. Bilingual or multilingual skills are preferred. Work Environment & Equipment May require some onsite training Remote position with required internet connectivity and private, quiet workspace Equipment provided (laptop, headset) Must adhere to all HIPAA and confidentiality requirements Why Join BCRI 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan with employer match. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, impact-driven team shaping the future of crisis care. Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. 👉 Apply today and become a guiding force for change.

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Remote opportunity! Provides behavioral health crisis consultation services, care and assessment documentation for patients who present for services at the assigned hospital. Evaluations may be performed in the hospital either in-person or via telehealth. This position will be conducted remotely via telehealth. Responsibilities: 1. Provides behavioral health crisis consultation services and all related service delivery requirements for youth, adult and geriatric populations in a hospital-based setting. 2. Provides assessment, treatment interventions and crisis counseling. 3. Manage the acute phase of clients presenting in behavioral health crisis; assess, triage and refer clients to the appropriate services. 4. Develop and maintain collaborative working relationships with hospital-based staff and other providers (i.e. insurance companies, CBHC/MCI/CCS providers, PHP’s, Outpatient providers, etc.) in order to effectively serve all clients in crisis. 5. Utilize supervision effectively by sharing pertinent information and accept performance feedback to incorporate into work plan and recalibrate approach and make improvements. Seek and accept guidance to manage difficult cases. 6. Maintain current working knowledge and use of all related, internal and external resources, policies, procedures, regulatory and compliance requirements necessary to effectively serve clients with quality care in multiple settings and with ever changing program needs. 7. Answers telephone as needed and provides timely, appropriate assessment and determines next steps in support for clients with behavioral health needs. 8. Understands and abides by all emergency department performance specifications 9. Meets productivity standards as defined by estimated delivery of services (productivity is continuously assessed by program management). 10. Maintains a professional demeanor at all times. 11. Other related duties as assigned. Qualifications: - LICSW, LCSW, LMFT, LMHC, Licensed Psychologist, master's Level clinician, or psychiatric nurse (RN), required - Experience and training in emergency psychiatric services working with adults, youth and their families, including training in de-escalation strategies and emergency services system of care, preferred. - Effective communication and organizational skills, required - Proficient computer skills and the ability to complete documentation electronically is required Schedule: Per diem Pay Range: $33.17 - $45.85 The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law. As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled

• Collects and tracks immunization and health and safety documentation required for clinical and practicum rotations. • Ensures students meet all required deadlines and notifies appropriate parties of non-compliance. • Communicates to students and faculty before documentation expires or a file becomes out of date. • Assists with placement of students in practicum, clinical rotations, including monitoring site issues. • Handles high volume of outbound and inbound student calls while meeting GCU customer service standards. • Establishes rapport and relationships with students. • Encourages students to ensure they are on track with meeting clinical and practicum requirements. • Works as part of a high-performance team and encourages and supports other team members. • Handles multiple priorities and tasks in an effective and efficient manner.

• Provide coverage in short-term, surge, and on-demand situations for military service members and their families at military installations • Assist service members in establishing a spending plan for extended absences • Develop and provide financial materials to service members and families • Coordinate and provide various Personal Financial Management classes/workshops • Utilize virtual counseling or electronic modes of communication • Manage duty to warn situations according to Department of Defense (DoD) protocol • Participate in supervision and regular training