Baltimore Crisis Response, Inc

Role Description We’re seeking a 988 Text and Chat Crisis Counselor to join Baltimore Crisis Response, Inc. (BCRI) as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat. You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism. What You’ll Do - Respond promptly to incoming text and chat messages through the 988 Lifeline platform - Engage with users using active listening, empathy, and evidence-based crisis intervention techniques - Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed - Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times - Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources - Document all interactions accurately and promptly in electronic records per agency and legal requirements - Participate in regular supervision, debriefings, and training sessions - Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards Qualifications - High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred) - Strong typing, written communication, and crisis de-escalation skills - Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis - Bilingual or multilingual skills are preferred Requirements - May require some onsite training - Remote position with required internet connectivity and private, quiet workspace - Equipment provided (laptop, headset) - Must adhere to all HIPAA and confidentiality requirements Benefits - Medical, Dental, and Vision Insurance - 403(b) Retirement Plan with employer match - Generous PTO – Vacation, Sick, Personal, and Holidays - Tuition Reimbursement & Professional Development Support - Be part of an innovative, impact-driven team shaping the future of crisis care

Role Description Help Clients Begin Their Path to Recovery. Be the steady support clients need during treatment — guiding them through assessment, counseling, and care planning with compassion and clinical expertise. We are seeking a Call Center Counselor to support individuals receiving care by coordinating transitions across the system of care and serving as a key point of engagement for callers. In this role, you will: - Assess needs across mental health, medical, and social service domains. - Initiate referrals to internal and external providers. - Actively monitor progress toward individualized goals. - Partner closely with individuals, their identified care teams, and community stakeholders to facilitate timely access to services. - Use person-centered, evidence-based practices and collaborate within a multidisciplinary team to ensure high-quality, coordinated care. Qualifications - High School Diploma, GED, or Equivalent, Required - College degree in Human Services or related field, Strongly Preferred - One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, Preferred - One year community health or lived experience, Preferred Requirements - Supports the delivery of services and engagement of individuals under care by participating in supervision and team meetings. - Uses person-focused evidence-based best practices as identified in program policies and procedures. - Assesses the needs of the individual receiving care across multiple domains. - Initiates and submits referrals to medical and behavioral health care, community programs, and service providers. - Develops and maintains strong working knowledge of care partners, service providers, and stakeholders. - Collaborates with care team members for admission into the residential milieu. - Demonstrates adherence to program, department, and company policies. - All tasks, projects, and/or duties as assigned and authorized. Benefits - Make a direct impact in clients’ recovery journey. - Medical, Dental, and Vision Insurance. - 403(b) Retirement Plan. - Generous PTO – Vacation, Sick, Personal, and Holidays. - Tuition Reimbursement & Professional Development Support. - Be part of an innovative, mission-driven team transforming behavioral health care.

Job DetailsLevel: ExperiencedJob Location: Cumberland & Oakland - Oakland and Cumberland, MD 00000Position Type: Part TimeEducation Level: Graduate DegreeSalary Range: $34.00 - $38.00 HourlyTravel Percentage: Up to 50% Job Shift: EveningsJob Category: Counselors and TherapistsMental Health Therapist– Crisis Services 📍 Garrett County or Allegany County (In- person or Remote) 💰 $34–$38 per hour 🕒 Part-Time or PRN | Shifts Available: 7:00 AM–3:00 PM Be the Calm in the Crisis. Help individuals find stability, safety, and support during their most vulnerable moments. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit dedicated to delivering person-centered behavioral health crisis care. Since 1992, we have provided timely, compassionate, and community-based support to individuals experiencing mental health and substance use challenges across Maryland. The Opportunity We are seeking a Licensed Clinician to provide person-focused therapeutic services for individuals experiencing behavioral health crises of varying acuity, including those related to mental health, substance use, and withdrawal. As part of a collaborative interdisciplinary team, you will conduct assessments, deliver crisis interventions, coordinate referrals, and help individuals and families develop outcome-based treatment goals that support long-term recovery and stability. What You’ll Do Provide a full range of crisis and stabilization services for clients with diverse behavioral health needs. Conduct behavioral health assessments for individuals in acute crisis. Collaborate with peers, nurses, and other professionals to deliver crisis interventions, de-escalation, and supportive counseling. Coordinate care with support systems, arranging transportation to ERs, shelters, or outpatient services as needed. Refer individuals to outpatient facilities and services using established processes. Deliver short-term, evidence-based counseling within scope of practice, supporting both individuals and their families. Participate in MCRSS and other professional trainings. Serve as a liaison for internal and external stakeholders. Maintain compliance with BCRI policies, procedures, and professional expectations. Perform additional authorized tasks aligned with the role. QualificationsQualifications What You Bring Master’s degree in Counseling, Clinical Mental Health Counseling, or Social Work (MSW). Maryland licensure: LGPC, LMSW, LCPC, or LCSW-C (supervision provided for LGPCs and LMSWs). At least 2 years of clinical experience preferred. Strong clinical judgment and crisis intervention skills. Valid, unrestricted driver’s license required. Proficiency with Microsoft Office Suite; familiarity with EHR/EMR systems preferred. Why Join BCRI 💡 Provide life-saving support for individuals in crisis. 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Supervision provided for LGPCs and LMSWs. 💙 Join a mission-driven, impact-focused team committed to compassionate crisis care. Your Skills Can Save Lives. This is more than a counseling role — it’s an opportunity to be a vital lifeline for individuals and families in Allegany County. 👉 Apply today and be part of Maryland’s most trusted crisis response team.

Job DetailsLevel: ExperiencedJob Location: Remote - Baltimore, MD 00000Position Type: Part TimeEducation Level: High School / GEDSalary Range: $20.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: WeekendsJob Category: Nonprofit - Social ServicesDispatcher 📍 Remote 💰 $20.00-$24.00 Hourly 🕒 Part -Time | Shifts: 3:00PM-11:00PM | Every other weekend Being the Leader Communities Need in Moments of Crisis. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We are seeking a reliable and detail-oriented Dispatcher to join Baltimore Crisis Response, Inc. (BCRI) as a key member of our Call Center operations. In this role, you will be responsible for coordinating and dispatching Mobile Response Teams across Baltimore City, Baltimore County, Howard, and Carroll County, ensuring individuals in crisis receive timely and appropriate support. You’ll triage incoming requests, assess urgency, and use Behavioral Health Link (BHL) software to dispatch teams, register clients for services, and monitor the bed registry. This position is more than dispatching — it’s an opportunity to play a critical role in the crisis response system, serving as a vital link between callers, care teams, and community resources during some of the most urgent moments. What You’ll Do Provides MRT dispatch services through the Behavioral Health Link (BHL) software. Receives, screens, and takes appropriate action on all MRT dispatch calls, requests for outpatient support, and bed registry requests that come in through the 988 Regional Call Center. Determines nature and location of crisis, determines priority, and dispatches MRT units as necessary per established department policies and procedures. Enters crisis assistance call information into the computer-aided dispatch; determines the location of call; inputs modifies, confirms, and validates information for the MRT team throughout shift. Provides information, instructions, and assistance to the public. Provides detailed call information to MRT as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required. Receives and relays information regarding incidents and other activities to appropriate agencies and staff. Serves as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors. Demonstrates adherence to company policies, expectations, and behavioral competencies, both explicit and implicit. All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role. QualificationsQualifications High School diploma/GED Associates Degree in Human Services, Psychology, Communication or Related, Preferred Experience 1 year of community mental health experience highly desired or lived experienced 2 years of administrative support experience; OR an equivalent combination of education, training, and experience. Why Join BCRI 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, impact-driven team shaping the future of crisis care. Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. 👉 Apply today and become a guiding force for change.

Job DetailsJob Location: Remote - Baltimore, MD 00000Position Type: Part TimeEducation Level: High School / GEDSalary Range: $22.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: VariableJob Category: Counselors and Therapists988 Text and Chat Counselor 📍 Baltimore, Maryland 💰 $22.00-$24.00 Hourly 🕒 Part – Time | Shifts: 2:00AM-10:AM and 6:00PM-2:00AM| Every other weekend Being the Leader Communities Need in Moments of Crisis. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We’re seeking a 988 Text and Chat Crisis Counselor to join Baltimore Crisis Response, Inc. (BCRI) as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat. You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism. What You’ll Do Respond promptly to incoming text and chat messages through the 988 Lifeline platform Engage with users using active listening, empathy, and evidence-based crisis intervention techniques. Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed. Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times. Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources. Document all interactions accurately and promptly in electronic records per agency and legal requirements. Participate in regular supervision, debriefings, and training sessions. Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards. QualificationsQualifications High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). Experience Strong typing, written communication, and crisis de-escalation skills. Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis. Bilingual or multilingual skills are preferred. Work Environment & Equipment May require some onsite training Remote position with required internet connectivity and private, quiet workspace Equipment provided (laptop, headset) Must adhere to all HIPAA and confidentiality requirements Why Join BCRI 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan with employer match. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, impact-driven team shaping the future of crisis care. Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. 👉 Apply today and become a guiding force for change.

Job DetailsLevel: ExperiencedJob Location: Remote - Baltimore, MD 00000Position Type: Part TimeSalary Range: $27.00 - $29.00 HourlyTravel Percentage: NoneJob Shift: WeekendsJob Category: Human Services Call Center Counselor Supervisor – Part-Time 📍 Baltimore, Maryland 💰 $27.00-$29.00 🕒 Part-Time | Shifts: 11:00PM-7:00AM| Every other weekend Being the Leader Communities Need in Moments of Crisis. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We are seeking a Call Center Counselor Supervisor to support daily call center operations during assigned shifts. This role ensures counselors adhere to policies, monitors KPIs and call flow, provides coaching and oversight, and intervenes in high-risk situations when needed. The Supervisor works closely with leadership to maintain compliance with 988 and Lifeline standards while upholding high-quality, consumer-centered service delivery. What You’ll Do • Measure KPI's: inbound calls, call waiting, call abandonment and other contract KPI’s. Assist with taking calls if staff are unable to handle the workload. Intervenes appropriately with callers who present imminent danger to self or others, including assessing lethality and taking necessary steps to intervene. Coaching and mentoring staff to enhance customer service skills and resolve consumer issues effectively Monitoring phone queues to reduce missed, overflowed, and held calls. Assisting with staff schedules and ensuring adequate staffing levels. Provide updates to the Call Center Manager/Director Ensure that shift is properly stocked with the needed supply (paper, pens, markers, etc.) and consult with the call center manager to purchase items. Training, monitoring, and supervision of new staff Review documentation and call recording. Completes all shift-to-shift communication forms, for effective transfer of information between shifts Inform the Call Center Manager of immediate issues that arise in the Call Center. Comply with the 988 Crisis Standards in providing services to the community. Adhere to Lifeline Standards, Crisis Now Standards, and appropriate accrediting bodies best practices when providing services. Participate in regularly scheduled supervision and debriefing sessions as appropriate. Comply with the organization’s Secondary Trauma Prevention policy. Adhere to annual training requirements Other duties as assigned by management. Qualifications Qualifications Qualifications College degree in Human Services or related field (Preferred) High School Diploma with experience Experience One year of administrative (office setting) and behavioral health experience, required. One year of supervisor experience, required One year work engagement or experience with individuals living with dynamic and complex behavioral health needs, preferred One year community health or lived experience, preferred Why Join BCRI 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, impact-driven team shaping the future of crisis care.

Job DetailsLevel: ExperiencedJob Location: Remote - Baltimore, MD 00000Position Type: On Call/Per DiemEducation Level: High School / GEDSalary Range: $20.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: WeekendsJob Category: Nonprofit - Social ServicesDispatcher 📍 Remote 💰 $20.00-$24.00 Hourly 🕒 On Call/ Per Diem Being the Leader Communities Need in Moments of Crisis. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We are seeking a reliable and detail-oriented Dispatcher to join Baltimore Crisis Response, Inc. (BCRI) as a key member of our Call Center operations. In this role, you will be responsible for coordinating and dispatching Mobile Response Teams across Baltimore City, Baltimore County, Howard, and Carroll County, ensuring individuals in crisis receive timely and appropriate support. You’ll triage incoming requests, assess urgency, and use Behavioral Health Link (BHL) software to dispatch teams, register clients for services, and monitor the bed registry. This position is more than dispatching — it’s an opportunity to play a critical role in the crisis response system, serving as a vital link between callers, care teams, and community resources during some of the most urgent moments. What You’ll Do Provides MRT dispatch services through the Behavioral Health Link (BHL) software. Receives, screens, and takes appropriate action on all MRT dispatch calls, requests for outpatient support, and bed registry requests that come in through the 988 Regional Call Center. Determines nature and location of crisis, determines priority, and dispatches MRT units as necessary per established department policies and procedures. Enters crisis assistance call information into the computer-aided dispatch; determines the location of call; inputs modifies, confirms, and validates information for the MRT team throughout shift. Provides information, instructions, and assistance to the public. Provides detailed call information to MRT as needed; maintains status and awareness of unit locations; monitors message traffic and relays information as required. Receives and relays information regarding incidents and other activities to appropriate agencies and staff. Serves as a liaison as assigned and appropriate for internal and external stakeholders, care partners, and visitors. Demonstrates adherence to company policies, expectations, and behavioral competencies, both explicit and implicit. All tasks, projects, and/or duties as assigned and authorized, as determined by Human Resources and Direct Supervisor (or designated delegate) to be congruent with the role. QualificationsQualifications High School diploma/GED Associates Degree in Human Services, Psychology, Communication or Related, Preferred Experience 1 year of community mental health experience highly desired or lived experienced 2 years of administrative support experience; OR an equivalent combination of education, training, and experience. Why Join BCRI 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, impact-driven team shaping the future of crisis care. Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. 👉 Apply today and become a guiding force for change.

Job DetailsJob Location: Remote - Baltimore, MD 00000Position Type: Full TimeEducation Level: High School / GEDSalary Range: $22.00 - $24.00 HourlyTravel Percentage: NoneJob Shift: VariableJob Category: Counselors and Therapists988 Text and Chat Counselor 📍Remote 💰 $22.00-$24.00 Hourly 🕒 Full – Time | Shifts: 3:00pm-11:00pm | Monday- Friday Being the Leader Communities Need in Moments of Crisis. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response system. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing timely, community-based services for individuals and families experiencing mental health and substance use challenges. The Opportunity We’re seeking a 988 Text and Chat Crisis Counselor to join Baltimore Crisis Response, Inc. (BCRI) as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering calm, compassionate, and life-saving care through text and chat. You’ll connect with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals find safety and hope in difficult moments. Using empathy, active listening, and trauma-informed techniques, you’ll guide each conversation with care and professionalism. What You’ll Do Respond promptly to incoming text and chat messages through the 988 Lifeline platform Engage with users using active listening, empathy, and evidence-based crisis intervention techniques. Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed. Maintain professional boundaries, cultural humility, and trauma-informed care practices at all times. Provide appropriate referrals to local mental health services, shelter, substance use treatment, or other resources. Document all interactions accurately and promptly in electronic records per agency and legal requirements. Participate in regular supervision, debriefings, and training sessions. Uphold confidentiality and adhere to HIPAA and 988 Lifeline standards. QualificationsQualifications High school diploma or equivalent (Associate’s or bachelor’s in psychology, social work, counseling, or related field preferred). Experience Strong typing, written communication, and crisis de-escalation skills. Comfort working with diverse populations, including LGBTQIA+, youth, people in active mental health or substance-related crisis. Bilingual or multilingual skills are preferred. Work Environment & Equipment May require some onsite training Remote position with required internet connectivity and private, quiet workspace Equipment provided (laptop, headset) Must adhere to all HIPAA and confidentiality requirements Why Join BCRI 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Tuition Reimbursement & Professional Development Support. 💙 Be part of an innovative, impact-driven team shaping the future of crisis care. Make a Difference. Lead with Compassion. This is more than a leadership role — it’s a chance to help individuals and families find stability in their most vulnerable moments. 👉 Apply today and become a guiding force for change.

Job DetailsLevel: ExperiencedJob Location: Cumberland & Oakland - Oakland and Cumberland, MD 00000Position Type: Part TimeEducation Level: Graduate DegreeSalary Range: $34.00 - $38.00 HourlyTravel Percentage: Up to 50% Job Shift: EveningsJob Category: Counselors and TherapistsMental Health Therapist– Crisis Services 📍 Garrett County or Allegany County (In- person or Remote) 💰 $34–$38 per hour 🕒 Part-Time or PRN | Shifts Available: 7:00 AM–3:00 PM Be the Calm in the Crisis. Help individuals find stability, safety, and support during their most vulnerable moments. About Us Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit dedicated to delivering person-centered behavioral health crisis care. Since 1992, we have provided timely, compassionate, and community-based support to individuals experiencing mental health and substance use challenges across Maryland. The Opportunity We are seeking a Licensed Clinician to provide person-focused therapeutic services for individuals experiencing behavioral health crises of varying acuity, including those related to mental health, substance use, and withdrawal. As part of a collaborative interdisciplinary team, you will conduct assessments, deliver crisis interventions, coordinate referrals, and help individuals and families develop outcome-based treatment goals that support long-term recovery and stability. What You’ll Do Provide a full range of crisis and stabilization services for clients with diverse behavioral health needs. Conduct behavioral health assessments for individuals in acute crisis. Collaborate with peers, nurses, and other professionals to deliver crisis interventions, de-escalation, and supportive counseling. Coordinate care with support systems, arranging transportation to ERs, shelters, or outpatient services as needed. Refer individuals to outpatient facilities and services using established processes. Deliver short-term, evidence-based counseling within scope of practice, supporting both individuals and their families. Participate in MCRSS and other professional trainings. Serve as a liaison for internal and external stakeholders. Maintain compliance with BCRI policies, procedures, and professional expectations. Perform additional authorized tasks aligned with the role. QualificationsQualifications What You Bring Master’s degree in Counseling, Clinical Mental Health Counseling, or Social Work (MSW). Maryland licensure: LGPC, LMSW, LCPC, or LCSW-C (supervision provided for LGPCs and LMSWs). At least 2 years of clinical experience preferred. Strong clinical judgment and crisis intervention skills. Valid, unrestricted driver’s license required. Proficiency with Microsoft Office Suite; familiarity with EHR/EMR systems preferred. Why Join BCRI 💡 Provide life-saving support for individuals in crisis. 🏥 Medical, Dental, and Vision Insurance. 💼 403(b) Retirement Plan. 🌴 Generous PTO – Vacation, Sick, Personal, and Holidays. 📚 Supervision provided for LGPCs and LMSWs. 💙 Join a mission-driven, impact-focused team committed to compassionate crisis care. Your Skills Can Save Lives. This is more than a counseling role — it’s an opportunity to be a vital lifeline for individuals and families in Allegany County. 👉 Apply today and be part of Maryland’s most trusted crisis response team.