• Act as Administrator and first line of support for D365 F&O environment throughout UAT, go-live, and post–implementation stabilization, ensuring reliable system performance. • Manage user access and security roles, maintaining compliance with Unilever’s IT and data governance standards. • Monitor and maintain batch jobs, integrations, and workflows, proactively identifying and resolving system issues. • Oversee environment lifecycle management, including sandbox refreshes, code deployments, updates, and patches using Lifecycle Services (LCS) and Azure DevOps. • Troubleshoot and resolve functional and technical issues, coordinating with internal teams, third party vendors, and Microsoft Support as needed. • Document and maintain system configurations, integrations, and standard operating procedures (SOPs), ensuring a robust knowledge base for ongoing operations. • Collaborate with the D365 Product Owner and cross-functional stakeholders (Finance, Operations, Supply Chain) to support enhancements, new module rollouts, and optimization projects. • Provide end-user support and training, ensuring adoption of D365 best practices and efficient day-to-day system use. • Ensure system security and compliance, enforcing segregation of duties, maintaining audit readiness, and supporting internal/external IT audits. • Drive continuous improvement, identifying opportunities to enhance business processes, automate workflows, and enhance compliance.

• Direct involvement in the administration and maintenance of systems infrastructure, with a focus on reliability, security and operational efficiency in a distributed environment with international integration. • Administration of Windows and Linux environments, including maintenance routines, performance tuning and security tasks; • Identity, access and policy management (Active Directory); • Operation and support of AWS environments; • Network infrastructure management (firewalls, VPNs, switches, links and connectivity); • Administration of essential services such as DNS, DHCP, web servers and file servers; • Execution, validation and periodic testing of backups and recovery procedures; • Infrastructure monitoring, incident response and troubleshooting; • Root cause analysis and implementation of fixes and improvements; • Organization and maintenance of technical documentation and operational standards; • Participation in on-call shifts/standby duty, when required.

• Provide 24/7 support of production database environments • Mentor other database staff • Maintain database environment and implement backup/recovery procedures • Work with internal teams to collaborate on database performance issues • Report problem areas and follow up on recommendations

• Serve as the primary system administrator and SME for Airbase, Navan, NetSuite, and other SaaS business applications • Lead system configuration, workflow design, approval management, and ongoing optimization • Own user lifecycle management, access controls, and audit readiness • Monitor platform performance, integrations, scheduled jobs, and error queues • Resolve Tier 2/3 issues and coordinate escalations with vendors as needed • Partner with Finance, Accounting, Procurement, and Operations to improve processes and adoption • Support and troubleshoot integrations (APIs, middleware, native connectors) • Maintain data quality through audits, reconciliations, and governance standards • Evaluate new features, manage release testing, and lead rollout communication • Create and maintain system documentation, SOPs, and training materials • Identify and recommend automation opportunities to reduce manual work and improve accuracy