Private Medical

• Deliver onboarding consulting, refresher, and ongoing training for PCAs and administrative staff on CRM workflows, patient coordination standards, communication protocols, and scheduling best practices. • Reinforce established processes and ensure consistent adoption across offices. • Support the development and maintenance of accessible training resources (guides, SOPs, job aids, and reference materials). • Coach PCAs and administrative staff to improve organization, communication, and follow-through. • Model effective coordination and problem-solving practices that align with medical leadership expectations. • Identify performance or workflow gaps and provide structured feedback and recommendations to leadership. • Track progress of operational and clinical initiatives, maintaining visibility into deliverables, milestones, and outcomes. • Collaborate with cross-functional teams to ensure smooth implementation of new tools/vendors, technologies, and workflows. • Provide structured updates and insights to the Assistant Medical Director and leadership team. • Conduct regular audits of scheduling, communication, and documentation workflows to ensure accuracy and consistency. • Analyze performance data to identify trends, inefficiencies, and areas for improvement. • Present findings and actionable recommendations to the Assistant Medical Director to inform training and operational priorities.

• Administer user accounts, groups, and policies in Google Workspace and JumpCloud. • Manage SaaS tools including Zoom, RingCentral, Salesforce, and Exclaimer. • Review and test SAML/SSO integrations for new applications. • Support JAMF Pro workflows including device profiles and app deployment. • Troubleshoot access, authentication, and provisioning issues escalated from Tier 1. • Escalate complex system issues to Systems Administrator II. • Collect requirements for new tools or workflows and support project planning. • Provide on‑site support 2–3 days per week within assigned region. • Travel as needed for hardware rollouts and network upgrades. • Maintain system and workflow documentation in Confluence. • Draft end‑user communications for updates and new releases.

• Configure and manage Jamf Pro policies, scripts, patching, and deployment automations. • Administer Meraki networks including VLANs, SSIDs, VPN, and site templates. • Manage advanced Google Workspace settings such as routing, DLP, and auditing. • Administer Zscaler, BeyondTrust, CrowdStrike, Paubox, and other security platforms. • Implement identity governance and least‑privilege frameworks. • Lead resolution of advanced Tier 3 incidents and provide root‑cause analysis. • Perform AWS and Google Cloud operational tasks including IAM and VM provisioning. • Build automation scripts using Python, Bash, or PowerShell. • Develop integrations between Salesforce, ContactZilla, Google External Directory, and other systems. • Lead system upgrades, deployment projects, and network improvements. • Approve major configuration changes initiated by SysAdmin I. • Maintain technical documentation, runbooks, and system diagrams.