• Oversees multi-project portfolios for AI training data programs. • Leads delivery and scale: capacity planning, vendor management, and process automation. • Ensures quality is consistent across projects, drives performance improvements, and plans work jointly with the Sr. Quality Analyst. • Oversees a portfolio of programs that deliver and scale Generative AI data operations, including capacity planning, vendor management, and process automation. • Builds processes and systems for audio/video data collection projects.

• Specific Project Management tasks include project scope identification, file organizing/processing in SDL WorldServer, vendor allocation, vendor Q&A, and various project-related administrative tasks • Thorough understanding of localization file formats (HTML, XML, etc.) is required • Solid experience managing the localization of web content and software, as well as experience managing Localization QA • Support client’s Project Managers in daily project tasks • Assess and execute localization requests submitted by client’s business teams • Analyze requirements and supporting reference material, and clearly communicate the same to localization vendors • Create and process translation projects in WorldServer • Ensure completion of all project-driven administrative processes • Manage schedule challenges, query cycles, and Linguistic QA to ensure successful delivery to our clients • Collaborate with relevant stakeholders to resolve questions or conflicts related to source file discrepancies, terminology, language quality and workflow

• Lead and coordinate evaluation and data-driven decision-making activities, including defining measures of success, tracking performance, and supporting implementation of evaluation frameworks. • Serve as a project manager for assigned workstreams, ensuring alignment across teams, tracking dependencies, and driving execution to completion. • Contribute across multiple functional areas (e.g., evaluation, engagement, training, and operations) to support overall program delivery and priorities. • Develop clear, visually compelling presentations and supporting materials that adhere to client branding and style guidelines. • Research and synthesize information from government documentation, internal work products, and subject matter experts to craft concise and accurate messaging. • Collaborate closely with project leads, trainers, and facilitators to clarify messaging objectives and iterate content based on stakeholder feedback. • Ensure all materials meet defined learning objectives and resonate with end-user needs, particularly related to education and behavior reinforcement. • Manage version control, file organization, and documentation standards in line with federal program management norms. • Produce high-quality, executive-ready deliverables such as MOAs, CoAs, Concepts of Operations, Project Plans, Strategic Plans, Business Rules, SOPs, and leadership presentations. • Manage tight deadlines and prioritize tasks independently.

• Maintain and own primary spreadsheets tracking critical data points for customers and factories. • Update and maintain weekly dashboards monitoring factory output, lead times, and shipping milestones. • Lead data-heavy portions of weekly status calls, translating raw factory data into clear progress updates. • Perform rigorous cleansing of factory inputs to ensure accuracy of SKU numbers, quantities, and certification dates. • Identify production delays or issues proactively, triggering escalations when delivery windows might be missed. • Keep all project documentation, version controls, and standard operating procedures for order tracking up-to-date in a regulated environment.