CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Sales Operations Specialist. Type: Contract Job Title: Sales Operations Specialist Location: Remote (work hours 8am – 5pm EST) Duration: 10 months with potential for extension Pay Rate: Based on experience The Sales Operations Specialist supports the effective use, adoption, and reporting of commercial systems—primarily Salesforce—across approximately 200 internal users. This role serves as the first point of contact for system usage questions, reporting and dashboard support, and user enablement, ensuring consistent data, scalable reporting, and high system adoption across the sales organization. Responsibilities: - Serve as the primary support contact for Salesforce users, responding to questions related to: - System navigation and usage - Standard sales processes - Report and dashboard interpretation - Provide onboarding and ongoing enablement for new and existing users, developing and maintaining user guides, job aids, and training materials - Triage user requests and escalate complex system design or automation issues as needed - Build, modify, and maintain Salesforce reports and dashboards based on defined requirements, ensuring report consistency, usability, and alignment with defined KPIs - Support recurring reporting needs for sales leadership and operations - Assist users in understanding how to leverage reporting to manage accounts, opportunities, and forecasts - Monitor and support data hygiene across key sales objects - Identify recurring data or process issues and flag them to system owners - Reinforce adherence to defined commercial processes and data standards - Assist with user setup, access requests, and permissions (as delegated) - Support testing and validation of new reports, dashboards, and enhancements - Provide operational support during system updates or process changes - Partner with Sales Operations, Finance, and Commercial leadership to understand reporting and system needs - Act as a liaison between business users and system owners, translating business questions into system outputs Education: - Bachelor’s degree in business, information systems, analytics, or related field preferred Top skills/requirements: - Salesforce certification highly desired - 2+ years solid Salesforce experience. Candidates should have the ability to use Salesforce but also have a clear understanding of how Salesforce supports business processes. Required Qualifications: - 2+ years of experience building and maintaining reports and dashboards in Salesforce - Strong understanding of sales processes and commercial performance metrics - Experience supporting a broad user base with varying technical skill levels Preferred Qualifications: - Experience in Sales Operations, Commercial Operations, or Business Analytics - Exposure to ERP systems (e.g., SAP) or BI tools (Power BI, Tableau, etc.) - Experience supporting a global or matrixed sales organization Soft Skills: - Strong communication and documentation skills - Highly organized, detail-oriented, and comfortable managing multiple requests - Able to adapt and learn quickly, providing information on system updates and process changes Additional Information - No third-party resumes will be accepted - Drug testing and/or other employment-related inquiries may be conducted - CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws - All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third-party vendors) - CTG is an Equal Employment Opportunity employer - CTG is an E-Verify Company To Apply To be considered for this opportunity, please apply directly through our website or email your Word version resume and salary expectations to Jamie Robinson at jamie.robinson@ctg.com. The expected base salary for this position ranges from $19.65 to $24.82 hourly. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. About CTG CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com. Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.

Role Description The Sales Support Specialist is a problem solver providing point support to the Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. - Scale Customer Engagement of Sales Team - Maximize Sales resources’ selling time by taking on back-office tasks - Connect with and coordinate internal resources to streamline contract-to-boarding processes - Support issue resolution around billing and general customer service - Assist with inquiries regarding billing, pricing, contracts, reporting and research - Perform Sales administrative tasks (revenue tracking, etc.) - Review and monitor sales leads - Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship. - Conduct research to communicate findings/solutions to assist sales representatives with maintaining and expanding strategic client base and revenue. - Maintain tools to support the Sales teams - Generate Client reporting and Client dashboards - Support efforts to address past due invoices and customer service issues, execute work orders, and ensuring appropriate filing of contracts with legal - Coordinate with Customer Success Managers to support Customer training - Guide Sales in entering accurate forecasts in CRM tool, generate reports for forecast and weekly-monthly reports - Analyze sales performance records, interpret results - Review quarterly compensation for accurate payout Qualifications - Minimum of 2–5 years of experience in sales support or customer service, with a strong preference for candidates from the mortgage industry or related financial sectors (Risk, Credit, Data). - Bachelor’s degree or equivalent professional experience - Highly "tech-savvy" with the ability to navigate Salesforce and Tableau dashboards; must be proficient in Excel for manipulating, pulling, and presenting data to customers. Requirements - Masters or advanced degree preferred - Tech or software, platform skills - Intellectually curious and insights driven - Delivers results and plays to win - Drives excellent execution - Has a sense of urgency, agility, and grit - Leads with integrity, and be personally accountable - Exceeds customers’ expectations every day - Works together as one aligned global team (#OneEquifax) - Takes initiative to develop yourself and help others grow - Values diversity of experience and thought Benefits - Comprehensive compensation and healthcare packages - 401k matching - Paid time off - Organizational growth potential through our online learning platform with guided career tracks

For this U.S. based position, the expected compensation range is $98,000 - $147,000 per year, which includes base pay and short-term incentive. The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 20 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits. You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled. If you believe this job posting is not compliant with applicable state pay transparency laws in the U.S., please notify the Company as soon as possible upon discovery by completing this form Job Posting Compliance Form. The HubSpot Administrator is responsible for optimizing the EV Connect HubSpot portal to support the Commercial line of business and its internal teams’ day-to- day operations. They are the subject-matter expert for the EV Connect HubSpot portal: responsible for managing day-to-day platform administration, improving system efficiency, and aligning EV Connect’s CRM operations HubSpot with Commercial business goals and initiatives. The ideal candidate balances operational rigor with business empathy, enabling frontline teams while protecting data integrity, automation principles, and long-term scalability. The key functions include, but are not limited to the following: - Own the administration, maintenance, and optimization of the EV Connect HubSpot portal. - Design, implement and refine pipelines and HubSpot-native automations to streamline business processes. - Design, implement and refine custom objects to support business use cases. - Build and manage sequences, forms, and lists that align with Commercial Marketing, Sales, and Client Experience initiatives. - Create and maintain dashboards and reports to support data-driven decision making across departments. - Implement and maintain integrations within the EV Connect HubSpot portal, ensuring data integrity and consistency. - Provide technical support and training to internal users and stakeholders. - Enforce CRM data standards, field definitions, and required inputs. - Conduct regular audits to ensure clean data and system performance. - Serve as an operational gatekeeper for CRM changes within the EV Connect HubSpot portal, ensuring modifications align with scalability and automation goals. - Partner with Residential/Home CRM leadership on data architecture alignment and cross-portal strategy. - Stay updated with HubSpot’s latest features and best practices to continuously improve our setup. - 4+ years of experience administering HubSpot platform - Strong understanding of B2B revenue processes and go-to-market workflows - Demonstrated ability to balance speed with governance - Process-driven mindset with attention to detail - Strong stakeholder management and communication skills - Bias toward automation and standardization Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

• Prepare and manage customer quotes and orders in accordance with company policies and pricing structures. • Process complex customer orders including equipment, parts, and special-order requests. • Review and validate order details including pricing, configurations, payment information, and shipping requirements. • Identify and resolve order-related issues such as pricing discrepancies, contract deviations, and fulfillment delays. • Collaborate with internal teams to ensure accurate order entry and timely delivery. • Support industry trade shows and sales events. • Act as the operational point of contact for strategic and national accounts. • Coordinate cross-functional activities related to installations, training schedules, and system deliveries. • Track sales projects, backlog reporting, and high-value opportunities to ensure successful execution. • Provide professional and timely support to customers and sales representatives via phone and email in English and French. • Maintain proactive communication regarding order status, delivery timelines, and issue resolution. • Manage sales and service escalations with a customer-focused approach. • Act as a central point of contact between Sales, Finance, Purchasing, Operations, and Logistics. • Generate and analyze order and backlog reports. • Provide guidance and operational expertise to junior team members. • Support initiatives related to CRM and ERP systems to improve operational workflows.