Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures. About the Role The Customer Marketing Manager is the owner of Stord's customer communications engine and customer storytelling motion. You will own two critical pillars of our go-to-market: lifecycle and ABM email marketing, and the customer advocacy program that turns wins into pipeline fuel. You have enough experience to hit the ground running and work independently — but you're still building your playbook and hungry to grow. You know how to get things done cross-functionally and don't need a lot of direction to execute. A customer-first mindset is core to how you operate. You absorb customer insights, bring the voice of the customer into everything you build, and make sure marketing speaks to what customers actually care about. You'll partner closely with content writers, brand and design, and the Product Marketing team to ensure all communications and content ladder up to our GTM messaging and positioning frameworks. What You'll Do Customer Communications - Own email marketing strategy and execution — ABM, lifecycle, and nurture campaigns - Build evergreen and drip sequences that move prospects and customers through the funnel - Apply email best practices: segmentation, deliverability, A/B testing, and copywriting - Ensure all communications align with the messaging and positioning framework set by Product Marketing Customer Storytelling - Orchestrate the customer advocacy program: wins, references, case studies, logo acquisition, and testimonials - Partner with content writers and the brand/design team to develop compelling customer stories — you drive the strategy and process, not the content creation - Build a library of proof points — logos, quotes, case studies — that support Sales and Marketing - Surface customer narratives that reinforce brand positioning and GTM value propositions Cross-Functional Execution - Drive awareness and pipeline growth for new product and feature launches - Support the Product Marketing Manager to ensure comms and content align with GTM messaging and positioning frameworks - Ingest and apply VoC insights — absorb what you're hearing from customers and surface those signals back to the team to inform content and campaign strategy - Partner with the broader marketing team on integrated campaigns - Support internal enablement to build customer loyalty and retention - Partner with Sales and Customer Success on cross-sell and upsell opportunities - Set up and improve attribution frameworks and marketing operations - Manage multiple programs and workstreams simultaneously with strong project discipline What You'll Need Critical Competencies - Hands-on email marketing experience: ABM, lifecycle, nurture, segmentation, and copywriting — this is the core of the role - 6 years of marketing experience; 8 years of total professional experience preferred - Proven track record marketing to B2B audiences and driving measurable pipeline impact — SaaS background strongly preferred - Customer-centric mindset — you default to the customer's perspective, communicate value in their language, and advocate for what they actually care about - Strong program and project management skills — you can manage multiple workstreams, stakeholders, and timelines without losing momentum - Comfortable operating under ambiguity — you define structure where it doesn't exist - Strong ownership mentality: you set direction, drive execution, and own outcomes end-to-end - Data-driven mindset — you use metrics to inform decisions and optimize continuously - Familiarity with Salesforce or a similar CRM for pipeline reporting and attribution Nice to Have - Exposure to product marketing concepts (positioning, messaging, GTM) — you don't need a PMM title, but you should be able to work fluidly within those frameworks - Experience building or scaling a customer advocacy or reference program - Familiarity with marketing automation platforms (HubSpot, Marketo, or similar)

Porter is hiring for a Salesforce Cloud Marketing Designer We are seeking a talented and creative Salesforce Marketing Cloud Designer to join our team. The ideal candidate will be responsible for designing and implementing visually appealing and effective marketing campaigns using Salesforce Marketing Cloud. This role requires a strong understanding of digital marketing, email design, and marketing automation. Key Responsibilities: - Design and develop email templates, landing pages, and other digital assets using Salesforce Marketing Cloud. - Collaborate with marketing and sales teams to create and execute marketing campaigns that align with business goals. - Utilize Salesforce Marketing Cloud tools such as Email Studio, Journey Builder, and Content Builder to create personalized customer journeys. - Conduct A/B testing and analyze campaign performance to optimize future marketing efforts. - Ensure all marketing materials adhere to brand guidelines and industry best practices. - Stay up-to-date with the latest trends and advancements in digital marketing and Salesforce Marketing Cloud. Qualifications: - Bachelor's degree in Marketing, Graphic Design, or a related field. - Proven experience as a Salesforce Marketing Cloud Designer or similar role. - Proficiency in Salesforce Marketing Cloud, including Email Studio, Journey Builder, and Content Builder. - Strong understanding of HTML, CSS, and email design best practices. - Excellent communication and collaboration skills. - Ability to work in a fast-paced environment and manage multiple projects simultaneously. Preferred Skills - Experience with marketing automation and CRM systems. - Knowledge of data segmentation and personalization techniques. - Familiarity with graphic design software such as Adobe Creative Suite. $80,000 - $90,000 a year Benefits of Working with Porter: · Remote work environment · Medical, dental and vision benefits within 30 days of hire · Paid Time Off · Paid Holidays · A fun team and special culture

• Own and evolve the end-to-end lifecycle marketing strategy across engagement, conversion, adoption, retention, and cross-sell • Establish clear KPIs across the funnel and ensure lifecycle programs are driving measurable impact on pipeline, trial conversion, customer adoption, and expansion revenue • Leverage qualitative and quantitative data to identify growth opportunities and continuously optimize lifecycle programs • Manage a prioritized lifecycle roadmap, balancing experimentation with scalable program development • Contribute domain expertise to the development of strategic cross-functional projects that leverage lifecycle marketing channels • Confidently present strategy, performance insights, and recommendations to leadership and cross-functional stakeholders • Manage and develop three direct reports, providing consistent coaching, performance feedback, and career development • Act as a player-coach, remaining close to campaign builds and automation logic to guide troubleshooting, QA complex workflows, and raise the team's technical capabilities • Foster a culture of accountability, curiosity, and continuous improvement • Collaborate with Creative and Product Marketing teams to craft and iterate on effective messaging for our target audience segments • Partner closely with Marketing Operations team to ensure lifecycle programs are built efficiently, data flows reliably, and tooling supports business goals • Partner with Sales and Customer Success leaders to ensure messaging alignment through the funnel • Work with Growth Product team to identify and test opportunities to deepen product adoption, increase conversion, and improve retention

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity We're looking for an experienced, AI-native demand generation specialist to own our lifecycle and nurture programs — the strategic engine driving users from awareness to adoption and expansion across Grafana's growing user base. This role sits at the intersection of AI-driven program evolution, multi-channel execution, and business impact. The right candidate brings deep experience, a genuine AI-native working style, and the strategic instinct to connect their work to what the business cares about most. What You'll Be Doing - Own AI-Driven Nurture Program Expansion Lead the strategy and evolution of AI-powered nurture programs — identifying opportunities to deepen engagement, improve conversion, and expand pipeline attribution across the funnel. AI is the core operating layer. - Multi-Channel Execution with AI Integration Own strategy and execution for lifecycle campaigns across email nurture, website personalization, and paid channels with AI workflows embedded throughout. You build programs where AI handles scale and you handle judgment. - Data Analysis & Attribution Conduct complex campaign analysis using both traditional analytics tools and AI-assisted analysis. Translate findings into clear recommendations for GTM leadership. You define what we measure and why — including how influence traces across OSS adoption, self-serve trials, and enterprise pipeline. - Cross-Functional Ownership Partner with Sales, SDRs, content, and creative to drive alignment and own shared outcomes — not just your lane. You build the relationships, enable other teams, and hold the result accountable across org lines. What Makes You a Great Fit - 3+ years of experience in B2B SaaS demand generation or growth marketing, ideally within a technical product or developer-focused environment - Demonstrated experience owning a program end-to-end - from ideation and strategy through launch, reporting, and continuous optimization - Active AI tool usage: you've built workflows, automated processes, or designed AI-assisted programs — not just used AI for content drafts - Strong data literacy and attribution capability — you conduct complex analysis across a PLG + commercial motion, develop attribution models, and advise on analytics strategy. You connect OSS adoption, self-serve cloud trials, and enterprise pipeline signals into a coherent view of program impact, and you can pressure-test your own analysis when the data is ambiguous or contradictory. - Clear, confident communicator with marketing and GTM leadership. You translate program performance into business narrative and hold a point of view when challenged, in live conversations and async updates. - Deep proficiency across core lifecycle channels — email nurture, website optimization, paid media — with demonstrated ability to layer AI workflows and automation on top of established channel fundamentals - Fluency with technical audiences — you understand how technical practitioners and developer teams evaluate, adopt, and expand product usage. You can connect lifecycle program execution to the buying motion of a developer-focused, PLG-led product, and translate that context into messaging and strategy decisions. Bonus Points For - Hands-on experience with Claude Code In the US, the base compensation range for this role is $76,939 - $92,326. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: - 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. - Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. - Transparent Communication – Expect open decision-making and regular company-wide updates. - Innovation-Driven – Autonomy and support to ship great work and try new things. - Open Source Roots – Built on community-driven values that shape how we work. - Empowered Teams – High trust, low ego culture that values outcomes over optics. - Career Growth Pathways – Defined opportunities to grow and develop your career. - Approachable Leadership – Transparent execs who are involved, visible, and human. - Passionate People – Join a team of smart, supportive folks who care deeply about what they do. - In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. - Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy.