Articulate

• Build foundational product marketing processes through supporting projects such as: go-to-market strategy, persona research, segmentation, messaging and much more. • Manage cross-functional projects, such as our quarterly product releases - bringing together key stakeholders, helping to define audience and messaging • Perform research on Articulate’s market, customers and competitors - uncovering trends, competitor details and compelling events to incorporate into go-to-market plans. • Support product and feature launches, working in collaboration with integrated marketing, product, content and creative teams to execute multi-channel launches that effectively drive customer acquisition and retention. • Help with strategy and execution of physical and virtual events with project management, messaging, content and insights. • Contribute to assets for our revenue generation teams throughout the sales and customer success process (e.g pitch decks, brochures, sales sheets, battlecards, etc.).

• Serve as a thought leader in UX writing, contributing to the development of best practices and advocating for a user-first approach across teams • Document and maintain the styles and standards for UX writing across all products • Conduct audits, identify patterns, and lead brainstorming sessions to design the best user experiences and identify areas for optimization • Clearly communicate creative concepts to stakeholders representing strategic and user-focused viewpoints with confidence and ease • Independently lead UX writing initiatives from discovery through implementation, ensuring alignment with product strategy and driving measurable improvements in user experience and engagement • Bring judgment to how AI fits into content design work; using it where it adds value, helping the team calibrate processes, and contributing to responsible practices • Partner closely with design teams on accessibility and localization initiatives, ensuring content is inclusive and usable for all • Leverage deep understanding of how authoring UI decisions affect authors working across languages and regions • Shape and advocate for patterns that reduce friction for multilingual workflows • Ensure strategic alignment of UX writing discipline with Articulate’s product principles and brand voice • Leverage user research, A/B testing, and performance analytics to refine UX copy and optimize user interactions • Adapt and evolve writing systems and resources to meet future product and user needs • Collaborate with researchers, product managers, engineers, designers, and other stakeholders to establish conversational, cohesive experiences with a unified voice • Communicate productively with visual thinkers and advocate for your point of view • Work cross-functionally to build experiments, develop hypotheses, and test plans • Socialize and champion writing guidance and best practices at all organizational levels, from individual contributors to executive stakeholders • Foster a culture of collaboration, where constructive feedback and open dialogue are required • Demonstrate professional, positive, and proactive communication with peers • Mentor developing peers on processes, product knowledge, and best practices

• Lead, mentor, and support a team of Salesforce developers through coaching, technical guidance, and career development, including regular feedback, performance management, and growth planning • Partner with the Director of Salesforce Development and cross-functional stakeholders to prioritize work, align delivery timelines, and deliver scalable solutions that support business operations • Help establish and reinforce Salesforce development best practices, coding standards, and release processes • Collaborate with business teams to understand challenges, gather requirements, and design effective technical solutions • Support the design, development, testing, deployment, and maintenance of Salesforce applications and integrations • Contribute to platform architecture discussions and help drive scalable, maintainable solution design • Promote strong development lifecycle practices including code reviews, source control, testing, and CI/CD processes • Help balance delivery priorities, technical debt, platform stability, and long-term maintainability • Foster a collaborative, curious, and customer-focused team culture

• Lead technical design and implementation of complex integrations from concept through production. • Drive architectural decisions around APIs, authentication, eventing, and data synchronization. • Identify and extract reusable patterns from integration efforts to reduce the marginal cost of future work. • Ensure integrations are observable, secure, resilient, and maintainable. • Provide thoughtful technical leadership through design discussions and code reviews. • Mentor other engineers and consistently raise the quality and effectiveness of the team. • Partner across engineering teams to clarify ownership boundaries and shared infrastructure. • Contribute to prioritization discussions by evaluating trade-offs between immediate delivery and long-term platform investment. • Leverage modern tooling, including AI-assisted development, to improve productivity and quality. • Supporting services via on-call rotation

• Design and implement integrations with external systems and APIs. • Independently deliver well-defined features and improvements from concept through production. • Write reliable, secure, and maintainable production code. • Contribute to scalable integration patterns for authentication, data synchronization, and event handling. • Improve observability, monitoring, and error handling for external dependencies. • Participate actively in technical design discussions and code reviews. • Ship small, frequent improvements that drive measurable impact. • Partner with engineers across teams to align on shared services and platform standards. • Leverage modern tooling, including AI-assisted development, to improve velocity and quality. • Support services via on-call rotation

• Articulate is hiring an AI & Automation Engineer (Workato) to join our IT Business Solutions team. • This is a hands-on role focused on building and supporting AI-powered workflows and automations that improve how our teams operate. • You will partner closely with IT, Security, and business stakeholders to ship automation that reduces manual work, improves decision-making, and scales with the company. • This role sits at the intersection of AI and operations — you will have real influence over how we work.

• Leverage the BANT Methodology to qualify leads to be worked by the Sales teams • Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams • Reach out to prospects and customers to conduct scripted sales activities • Work cooperatively with other Articulate teams to deliver an exceptional customer experience • Answer basic questions from prospects and customers • Transfer more complex questions or situations to the appropriate frontline team • Track and gather evidence from calls and chats for high-priority customer issues or needs • Cultivate a broad and varied understanding and knowledge of Articulate 360 and Rise to provide efficient and competent assistance to customers in a live environment • Available during requested business hours, Monday – Friday, to respond to incoming sales inquiries (unless prior approval from management)

• Maintain coverage of live, support communication paths: • Serve as an escalation point routing cases to the appropriate team based on customer needs, level of frustration, while following our Rules of Engagement • Advocate for customer needs through bug prioritization and championing of feature requests • Provide a human touch and guided path to our documented support options for customers who are unfamiliar or have previously been unable to use our normal support case submission process. • Work directly with Support Team leads to understand customer needs and issues to determine an appropriate course of action

Articulate is looking for a Commercial Account Executive to join our amazing team. As a Commercial Account Executive, you will be calling on customers and prospects in our Mid Market (>2001 - 20,000 employees) segment. Success will be achieved by having productive interactions with customers and prospects that lead to Articulate revenue and happy customers. You thrive in an environment with tons of autonomy, love a high-volume, fast-paced environment, and work well as part of a team that is laser-focused on providing an outstanding experience for Articulate customers & prospects, as well as, internal colleagues. What You'll Do: - Manage pipeline by proactively leading prospects through the sales process using MEDDPICC & Challenger Sales methodologies - Develop and execute strategies for acquiring net-new customers and grow Articulate revenue in existing customers in your assigned territory - Develop a deep understanding of Articulate 360 and demonstrate competency around other Articulate product - Take control of the sales process by understanding prospect pain points, challenging prospect assumptions, creating constructive tension, providing commercial teaching, and closing Articulate 360 sales - Teach prospects about their industries and offer unique insights that cause prospects to think differently about their business - Conduct needs analysis with prospects and provide product demonstrations that solve the needs of the prospect - Use insights and consultative selling techniques to teach prospects about their industry and offer unique perspectives on their business, linking back to Articulate solutions - Create quarterly territory plans that outline your outbound and inbound strategies - Create sales quotes, negotiate with prospects, and explain Articulate subscription options that meet the needs of prospective customers - Meet (and exceed) revenue goals - Work cooperatively with other Articulate teams to deliver an exceptional customer experience - Keep current with existing and new apps as well as industry trends - Available during requested business hours, Monday - Friday to respond to incoming sales inquiries (unless prior approval from management has been given) - Other sales duties as assigned What You Should Have: - Minimum 3 years of experience in a sales role - Minimum 2 years of experience with cold outreach and cold calling, where you’ve had success in creating and closing self-sourced business - Solid computer skills, including experience with Salesforce and/or Outreach - Excellent attention to detail and follow-through, with the ability to handle and prioritize high-volume activities without letting anything fall through the cracks - Ability to tailor communication to the prospect’s needs with authority and has strong verbal and written communication skills - Independence at managing personal sales pipeline, and other duties as assigned or time allows - A can-do, positive attitude - Positive, energetic phone presence - Thoughtfulness and be a trustworthy doer - BA or BS degree or equivalent experience Nice to Haves: - Knowledge of the SaaS Software industry, as well as experience with Salesforce, Outreach, ZoomInfo, and LinkedIn SalesNavigator - Familiarity with the e-learning space and the product offerings for authoring tools and learning management systems - Fundamental understanding of MEDDPICC methodology - Worked in a remote environment $102,983 - $136,453 a year Base Salary Range: $58,292 - $77,237 for all U.S. locations Total Compensation Range: $102,983 - $136,453 for all U.S. locations, inclusive of base salary, commissions, and bonus potential. These ranges represent our good faith expectation of what we reasonably expect to pay for this role based on factors including (but not limited to) skills, experience, training, licensure and certifications, education, and other business and organizational needs. This position is bonus-eligible. Articulate also offers a robust suite of benefits — visit the website for a full list. The application window for this position is expected to close 90 days from the original posting date. About us Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers. Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here. Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories will be considered for this role in a manner consistent with applicable law. Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at hr@articulate.com. (For information about Articulate's privacy practices, please view our Privacy Notice) As an organization, we participate in E-Verify.

• Provide front-line and advanced technical support to Articulate employees • Lead automation, systems integration, and workflow improvement initiatives across the IT Services function • Implement Automations via Okta, Slack, and or Workato • Identify repetitive manual processes and own automation initiatives from design through implementation • Build and maintain automated workflows across SaaS platforms using APIs, scripting, and integration tools • Analyze helpdesk trends to proactively design automation that reduces recurring tickets • Document automation logic, system dependencies, and process maps • Respond to employee helpdesk requests • Troubleshoot and/or suggest workarounds or alternatives • Escalate incidents to other experts on the team for resolution when necessary • Communicate IT policies and processes to Articulate employees • Onboard new employees, which includes setting up access & procuring hardware • Work on various projects such as software & hardware audits, new software testing & deployment